Rated 5 out of 5 by Keoni Our Go-To Pro Bowl Hotel
We have enjoyed our Pro Bowl stays so much at the Princess Kaiulani. Pro Bowl is two months away, and we have our room reserved! The beds are sooo comfy, and the Black and Decker Brew 'n Go in-room coffee makers are so nice, we bought one for home on Amazon!
November 30, 2013
Rated 1 out of 5 by FreqStarwoodTraveler Only if you are desperate
If you are used to Starwood properties and like the quality and comfort, do not stay at this hotel; it will not meet your expectations. If you are desperate for a room and have no other options, it will meet your minimum needs, but cost more than it should.
February 4, 2013
Rated 4 out of 5 by JSwag15 Great location by the beach
My stay was great. staff was great. Location was great. Unfortunately I was woken up very early by construction trucks...which wasnt a pleasant experience. Other than that the stay was good. Unfortunately that was a big problem cause rest is need for work.
December 19, 2012
Rated 5 out of 5 by ewolff9548 great stay
visit with our son who lives in Waikiki - the Kaiulani is great - clean, comfortable and close to everything. It is our "go to" place now when we stay in Waikiki....staff is very welcoming and accomodating.
June 9, 2014
Rated 4 out of 5 by SashaAl Overall pleasant
If not to checkout nightmare made by Ping when we almost missed our ride to airport, overall we had pleasant time at the hotel. Every year for many years we are staying at this hotel, but have never experienced such a
disservice in time of checkout.
December 31, 2013
Rated 4 out of 5 by Denvergoatee ADA Room with a view
great ADA room with role in shower. Great view of the beach and ocean. The staff was very helpful. Had a small problem with the bill at check out and they deleted the entire dinner ticket that was in question. Was placed on a Starwood Preferred floor
January 8, 2013
Rated 3 out of 5 by SunnyGirl Good location but needs a facelift
I was very disappointed by the Princess K. My room was tiny, very dated, and depressing. I still can't believe the rate I was charged for it. It is close to the beach, lots of shopping, restaurants and attractions. The staff was friendly and helpful.
January 25, 2013
Rated 4 out of 5 by SLEL A shame it is to close
This was our third visit to this hotel, and we have no idea where we will stay next year, all the other Starwood properties are too expensive. This hotel has great location totally adequate rooms, a pleasant pool area, and a good bar and restaurant.
December 15, 2013
Rated 2 out of 5 by carve1101 Poor excuses
Made a reservation for a king bed but when I went to the room it had two double beds. When I asked the front desk, they told me none was available. They should have informed me at check in. After listening to their excuses, It was all poor excuses.
July 29, 2012
Rated 1 out of 5 by David10 Disappointment!!!!!!
This property is worn out and should be either completely renovated or torn down. I have stayed in a number of SPG properties and this is a new low. A significant number of items don't work right or have issues. The list is long and comprehensive.
January 18, 2013
Rated 4 out of 5 by Sharon11 Very Central to Wakikii
Very Central to Wakikii, great facilities and staff met any needs requested.
Also we stayed when there was a Tsunami warning and the staff handled it with great professionalism. This is our third stay at Sheraton Wakikii and will not be our last.
October 31, 2012
Rated 5 out of 5 by Gen50Bil Great view from our room.
I have stayed at this Hotel many, many, many times in the past 40 plus years and this was the best of all of them. It was very nice to be upgraded because I was an SPG guest. I am very loyal to Starwood Hotels and nice to be recognized as such..
November 15, 2012
Rated 5 out of 5 by Norm67 The hotel was right in the middle of everything
Loved the staff! Much Aloha and mahalo! You can stop ANY staff member, ask a question and Aloha oozes from them all! Smiles everywhere! The often recommended great sights and areas that locals frequent to get that authentic Hawaiian experience
March 23, 2013
Rated 5 out of 5 by missmarples Amazing
The Bell Desk staff was more helpful then I could ever ask for. They were perfect. The staff anticipated every thing and pulled it off. GREAT WORK EVERYONE!!! YOU CERTENLY ARE THE BEST OF THE BEST!!! THANK YOU SOOOO MUCH..
April 29, 2014
Rated 3 out of 5 by DMITCH Noise in Rooms
Had to contact hotel operator (security) for noise neighbors (since wall insulation was non-existant). Noise continued well into the AM hours without security contacting room occupants to "quiet down". UNACCEPTABLE in "vacation paradise"!!!!
June 4, 2013
Rated 3 out of 5 by Gina14 Great room
I enjoyed the hotel and appreciated the service of the staff. My room was spacious and very comfortable. The location suited my needs and was close to shopping, the beach and restaurants.
June 8, 2014
Rated 2 out of 5 by ScottyDub Hotel needs a major remodel
As a longtime SPG member I was very disappointed with the hotel. It was run down, dirty and in poor condition overall. I stay exclusively with SPG hotels when I travel (3x/mo) and this is one of the worst Sheratons I have ever stayed at.
June 13, 2013
Rated 4 out of 5 by luvh14 excellent staff
Our room was classified as a city view which ended up being a view of a garage. The reservation desk manager corrected the situation and was very sorry for the problems we had. We very much appreciated his help.
May 10, 2014
Rated 1 out of 5 by LFHAK Extremely Disappointing
Nothing close to what we expected or experienced. Lousy attitude at the front desk; surly servers poolside; horrible fish smell every time we got on or off the elevator. What a disappointment after so many years as an SPG Gold member.
May 31, 2012
Rated 2 out of 5 by SarahK1970 Sound insulation must be improved.
I was in room 380. Though the room itself was okay (clean bathroom and bedding), the level of street noise heard was extreem and the air conditioner was loud and did not cool the room to a comfortable level.
May 9, 2014
Rated 4 out of 5 by Timmys1357 Great location
I enjoyed my stay here. The breakfast buffet was very good. My only issues were that the bathroom was a little dated and the a/c could have been a little cooler.
Great shops/restaurants close by and Waikiki a comfortable walk away.
August 23, 2013
Rated 5 out of 5 by Minnie45 Great Waikiki Hotel
This hotel is in an excellent, central location in Waikiki. The facilities are beautiful and it boasts one of the best pools in the area. The staff is exceptionally accomodating and friendly. I high recommend The Princess Kiualani.
March 5, 2013
Rated 5 out of 5 by Gay47 Hotel has great location
Excellent place to stay in Waikiki. Nice a commendation and staff. Love the the sand bar and staff.
July 12, 2014
Rated 3 out of 5 by Rosie46 This hotel is huge
I felt this hotel was just too big. It certainly didn't feel like a luxury resort. The staff was very responsive and professional but the huge crowds in the lobby and lifts was quite off putting
May 18, 2014
Rated 4 out of 5 by Clidome Fantastic as always
This is the eighth time I have stayed at this hotel and it was my honeymoon. As always expectations were met and exceeded. Staff were fantastic. Thankyou to Kathy for the room upgrade. Keep up the good work guys. A+++
December 6, 2012
Rated 2 out of 5 by Jeff1005 This hotel needs a overhaul
This hotel has a great location but needs updating. The furnature in my room was dated and worn out along with the tile and carpet. However it was clean. Also the internet did not work well when I tried to work from my room.
August 27, 2013
Rated 3 out of 5 by Earl44 Hotel doesn't understand Platinum level
First you didn't have my reservation. Showed my Sheraton reply e-mail with reservation number. Still couldn't find, had to call central reservation. Took 30 min to get the reservation. Booked me am room, asked if it was on the preferred floor, was asked why - because I am Platinum level. Then took another 15 min to get me a room on the preferred floor. Went to room, AC didn't work, called guest services-20 rings later they answered, had maintenance come up and work on the AC. It started working, maintenance left, the AC stopped. Went to front desk asked to move - was told no. Responded that is how you treat you Platinum guest. After going into the back I was moved. Later in the day I stopped by the front desk asking if I get breakfast as a Platinum level - they had to go into the back and find out. Day before checkout I asked for late checkout time, told the person that I was Platinum level - they said no late checkout. I asked to speak to the Manager - front desk person went into the back then came out and said I could have 4:00pm late checkout. I wanted later, but knew your team wouldn't support so I accepted. You need to educate your staff to look for guest status and understand what that should get them.
July 15, 2014
Rated 4 out of 5 by LoyM Would go back again
The Big Kahuna Service by the pool staff was the best!!!! Loved going to the beach with our chairs and towels. But the best service was the water and fruits they delivered to us at the beach. I always looked forward to it.
October 19, 2012
Rated 3 out of 5 by Amir50 Honolulu Sheraton
The hotel needs significant updating. The rooms, particularly the bathrooms are seriously out dated. The hotel location is ok and the staff was fine. In a nutshell there are better choices in Honolulu for a little more.
August 8, 2013
Rated 3 out of 5 by santri1969 Good short stay hotel but facilities need upgrade
We stayed with family in 2 connecting rooms for 1 night before we moved to Kaui and the Big Island. Efficient hotel with walking access to donwtown Oahu. Hotel in severe need of renovation and upgrades - rooms worn out.
June 16, 2013