Rated 4 out of 5 by MaddyKitty Returning guest
I have stayed at this hotel a few times due to its great location. There are many pros and a few cons. I am a SPG member so I often ask if a upgrade is available. I have always had to pay extra for my upgrade. My most recent trip upgrade was disappointing because after paying an extra $40 /night for a upgrade to a club floor the room was smaller than my booked room but I was led to believe it would be larger. The only benefit was the use of club lounge that I found disappointing and to busy to get in and sit. Parking for hotel is $47 / night. Very pricey !
April 21, 2014
Rated 4 out of 5 little fixes would make this hotel a lot better
Every time I stay at this hotel, I ask at check-in for them to email me my receipt. Every time I leave, they have failed to do this and I need to waste time in the office calling them back, asking them to email me the receipt.
Simply fixing this issue would raise this hotel a lot by my standards. It doesn't seem like a big deal, but when you stay somewhere nearly every week, minor inconveniences like this add up.
April 21, 2014
Rated 4 out of 5 by BrooklynJoan97 Valet parking was full: Huge inconvenience
The Sheraton was lovely: The room was spacious, (though it lacked a desk or table,) and the view was beautiful.
Unfortunately, the valet parking was at capacity and I had to find alternate parking. Once in the alternate parking lot, it took 40 minutes to find a space and then I had to carry my luggage on a long journey through a crowded mall to reach the hotel: Time consuming and incredibly inconvenient.
April 20, 2014
Rated 1 out of 5 by Sleepstarved Loud & Unresponsive
Loud banging doors all night. Walls so thin, too many private noises clearly audible. We requested a room change but they never called us back to let us know one way or other. We were stuck in that room for all 5 nights of our stay.
Unresponsive concierge and guest services. When asked for a cork screw for our wine, they never brought it after requesting one three times. Then they said someone had to be in the room to receive it after we told them two different times we would not be in our room.
The bathroom is so small, the door barely misses the front of the toilet...and we were in the handicapped room! Fortunately, we are not handicapped but don't know how that bathroom passes a handicap code.
Very poor service for $250/night.
April 16, 2014
Rated 4 out of 5 by nycwriter great hotel to get work done
The desk was good, my room had a nice view, the wifi worked, the gym was great and the lobby Starbucks sold strong coffee.
April 19, 2014
Rated 5 out of 5 by Terriers Billing procedures
I wasn't given a bill when I checked out and was told it would be emailed to me. It's been 24 hours and I haven't been emailed my bill.
Other than that the hotel is good.
April 18, 2014
Rated 2 out of 5 by 1060 Bath Room Noise from next door , Bad TV reception
I got waken up/ disturbed by the big noise from your neighbors thru bathroom. Bad TV reception. Per my complaint, they sent a guy but he could not fix that.
April 17, 2014
Rated 3 out of 5 by Cheryl53 Luxury hotel with some deficits
The room is wonderful as is the pool and the workout facilities. The staff is great. I particularly like the green option in which you get a $5 voucher to decline room service. Very good location near Fenway and the theater district. Subway is near by allowing you to go anywhere in Boston.
Now for the problems. It cost $10/night to connect to the internet from your room. I found the lobby internet to be slow and often difficult to connect. It seems to me that a luxury hotel should have good internet connection and not nickel and dime you if you want to connect.
I found the bed to be very comfortable, but the pillows are much too soft and very uncomfortable which make it difficult to sleep. They had no firmer pillows to offer and I had neck pain the entire visit. I would suggest a wider variety of pillows to individualize comfort.
I also felt the bar tender skills lacking and had one waitress quote me a price without presenting a tab.
April 15, 2014