Rated 4 out of 5 by Evelyn87 A bit disappointed
The 1st disappointment was when we found out there's no jacuzzi. The bathrooms are very small and leaves very little room in the shower. Staff is not very friendly. The housekeeper "cleaned" our room and didn't even pick up the scattered newspaper from the floor. I'd say all you're paying is the convenience of the location.
August 14, 2012
Rated 4 out of 5 by Rita0106 Good, not great.
The room was good overall.
Bathroom was tiny. The door enclosed shower and toilet leaving sink and mirror out. No light switch in this area. Uncomfortable due to privacy issues.
Fitted sheets did not fit the bed and were pulled off mattress during sleep.
January 4, 2014
Rated 3 out of 5 by Disappointed123 Poor Internet availability
Although the hotel was clean and well-maintained, I found it a major inconvenience that they did not offer free WI-FI. WI-FI was available for the steep cost of $14.95 for 15 minutes. This was my first experience with a hotel that did not offer this service for free and it would prevent me from using their services again.
May 8, 2012
Rated 5 out of 5 by MARILYN1 EXCELLANT HOTEL TO STAY AT
POOL VIEW ON 2ND FLOOR WAS EXCELLANT. MODERN, FLAT SCREEN TV, BEDDING AND BED TOP OF THE LINE AND VERY COMFORTABLE. LOCATION CLOSE TO EVERYTHING. FISHERMAN WHARF 5 MINUTES AWAY.
ALL TYPES OF TRANSPORTATION AVAILABLE AT THE DOORSTEP. WILL ABSOLUTELY WILL COME BACK.
STAFF ARE THERE FOR ALL YOUR NEEDED. HOTEL FOOD EXCELLANT.
October 1, 2012
Rated 3 out of 5 by HOJO Excessive Noise
Our stay was horrible due to unruly people running through the hallways between midnight and 3:30am. Security was notified and appeared several times, however, they failed to stop the erratic behavior of their wayward guests. Noise, yelling, banging on doors and walls. Totally unacceptable! Worst night "ever" in a hotel.
January 29, 2013
Rated 2 out of 5 by LMD13 not up to par
staff were rude, hotel was a 2 star at best and was ridiculously expensive, and run down. I always stay at Sheraton's but will never stay here again. In addition the restaurant menu was horrible. Nothing about this hotel was in the league of other Sheraton hotels.
December 27, 2013
Rated 3 out of 5 by sdworldtraveler Make sure you Check Out
I did the express checkout when I stayed here and they hit me for 99.00 extra dollars. They claimed I charged food to the room. I happened to have a lot of cash and intended on using it for the trip. I did NOT charge ANYTHING to the room. Had I not checked out express, I would have seen the bill before it was charged.
May 1, 2013
Rated 3 out of 5 by EaglesPDX Nice room, good location...noisy.
The room was clean, roomy, lots of outlets, wifi. Staff was responsive and quick.
Room was noisy, could hear people upstairs and the hallway which is not good as it is a busy hotel. The place is built oddly, with many of the rooms looking out on the interior roof covered with HVAC equipment which makes more noise.
July 8, 2013
Rated 4 out of 5 by Saffie Bathroom too small
Good location . Great staff. Bathroom way too small we had room 2 double beds for 4 adults and bathroom tiny - my 2 6 ft sons just get in toilet/shower room and basin area no space for 4 washbags. Rest room good size. In need repaint in parts overall good. Pity no free wifi in rooms made lobby ridiculousy hectic!
August 13, 2013
Rated 4 out of 5 by BozemanTraveller68 Great Service but draw backs
THe service here was great and the room very clean and comfortable. There has been a fairly recent renovation and it shows. The only drawback is sound insulation is lacking I had louder guest upstairs and could hear everything in the hall but it quieted down soon enough and it didn't keep me from sleeping well.
March 21, 2013
Rated 2 out of 5 by Meg02 Would not recommend
This hotel is conveniently located but very old and noisy. The price was fine until all the taxes and parking (46.00 + 6.46 tax per night) which really wasn't made clear . It was also the only place we stayed during a 2 week vacation that didn't offer free wifi in the room. A very big bummer!!!!
November 2, 2013
Rated 3 out of 5 by Beano Nice but noisy
We loved our visit to San Francisco, the hotel was nice enough however our room was very noisy, woken every morning at 06:00 then 07:00 by trucks being loaded outside our room. The bar is basic in the extreme and more like a bus depot waiting room. No free wifi in rooms??? you get free wifi in Starbucks !!!
September 19, 2012
Rated 4 out of 5 by AnninAZ Great Location near Fisherman's Wharf SF
We enjoyed our short stay at Sheraton Fisherman's Wharf. We were checked in upon arrival and requested a late checkout which was issued. Hotel is dated as all the top name hotels near the Fisherman's Wharf, but it was very clean and friendly atmosphere. The bed was very comfortable and we enjoyed our stay.
June 24, 2013
Rated 3 out of 5 needs improvement with housekeeping
housekeeping removed all clean glassware from the room the first day, during the day. We had to request our glassware returned and then they only brought wine glasses. WE had a 4p check-out and housekeeping knocked twice within 10 minutes at 8a to clean. We had to call front desk to get them to stop.
October 23, 2012
Rated 3 out of 5 by NOTASHERATONFAN56 Sheraton has the worst staff training
Check in staff NEVER told me that a $115.00 posted fee would be charged against my card. He never apologized and simply did not seam to care if he did not follow company procedures. If you choose to stay here beware and ask for a room on the fourth floor unless you like listening to creaking floor
July 26, 2013
Rated 5 out of 5 by rk333 pleasantly surprised
This was my first stay at the Sheraton Fisherman's Warf and it is now my favorite hotel in the area. The rooms were quiet, comfortable, and large enough. Food and bar services were limited, but with so many other choices in the area it was not an issue. Clean, great location and excellent value.
October 19, 2012
Rated 2 out of 5 by Michael51 Needs help
This was once a very nice hotel. Has all the appearance of a property in serious decline. Poor attention to detail. Food was good, but dishes and silverware were not clean. Looked to be serious enough to be a health hazard. I found the front desk staff to be friendly and helpful but overloaded.
February 10, 2013
Rated 4 out of 5 by Redhook414 Just OK
The hotel is OK. Amenities were fine, location is good (for tourists), and everything was fairly clean, but the room decor was somewhat outdated and lacking some of the amenities I have come to expect in a Starwood hotel (usb chargers in room, stereo, in-shower soap and shampoo).
October 28, 2013
Rated 2 out of 5 by OldBill1945 Shaky
The standard rooms are incredibly small and the bathrooms are even smaller. The carpets and walls of the hallways are dingy and look more like a old cheap motel than a Sheraton. I made reservations for 4 nights, but left after one. It's a great location, but for the money you can do better.
August 22, 2013
Rated 4 out of 5 by NarrowDots Very good overall
* great location -- very close to the fun and buzz at the Wharf but not too close to hear all the noise.
* clean and tidy room, although a bit tight, and the double beds are small to share.
* it's a huge bummer that there's no free wifi in the room. the wifi service in the lobby was sloooow.
February 20, 2013
Rated 3 out of 5 by Nikkiz29 Great location, small rooms
The Hotel is ok. The room is really small. It feels really stuffy and crowded with only three people in the room. I would give it a 3 star. The location is great, walking distance from pier 39. The staff is very nice. Would try a different hotel next time just because of the size of the rooms.
December 27, 2012
Rated 4 out of 5 by Liam Perfect Location
The Sheraton Fisherman's Wharf Hotel was perfectly located for my wife and me. We were able to easily get to everything that we wanted (e.g., food, sights, transportation) and we found the hotel staff to be very helpful. If visiting San Francisco again I would gladly stay at this Sheraton.
March 10, 2013
Rated 4 out of 5 by Joerobbub Great Family Vacation
We were recommended to this hotel by SPG. The hotel was in an excellent location. It was convenient to all of the attractions in the city. The concierge was very knowledgeable and helpful recommending places to eat or visit. The hotel could use some updating, but the rooms were very clean.
August 21, 2012
Rated 3 out of 5 by Golf59 Tired
Registration staff was very slow and guests were ignored while the lines grew. One person at the desk while others passed by pretending to appear busy, but offered no assistance! No lounge and black mold in the shower area where grout was separating. I thought I was in a roadside motel!
May 28, 2012
Rated 3 out of 5 by Guest1234SF Guest SF
As a SPG member I expected my room to be clean - not left with other people's bathroom supplies. Not sure the SPG did anything for us...room was not different than anyone.
Staff was warm and friendly.
Parking in the city is ridiculous and in addition to the room rates....ridiculous.
July 12, 2013
Rated 4 out of 5 by Jackthecarguy Nice place! Not excellent, but very nice.
Very trendy downstairs in the lounge and check in areas. The location is very convenient to the waterfront/pier 39. I would stay here again. There are some remodeling that should be done with regards to elevators and some of the hallways. But, overall, a good value for the money...
January 21, 2013
Rated 4 out of 5 by mr48065 Services are lacking
completely surprised that guests of an establishment of this caliber are made to pay for computer and internet..especially considering the high rate of nightly stay. Also no shuttle service, again truly disappointing. The fact that there was no pool, was yet another disappointment.
September 5, 2012
Rated 4 out of 5 by Karo60 BEST PLACE ON FISHERMAN'S WHARF
This hotel is situated near your personal needs (Walgreens, Safeway & Trader Joe's)
I have been staying here for 18 years and there is a need for renovations - but I do recommend this hotel.
January 5, 2014
Rated 2 out of 5 by Paws Pricey for what you get
Hotel is well located to Fisherman's Wharf & Tourist Attractions. Rooms are very dated, need improvements. Bathrooms are small. Beds are comfortable but small. Pricey buffet breakfast for what you get. Limited amenities in hotel. Rooms are generally clean but had a dusty smell.
August 7, 2013
Rated 4 out of 5 by DLNM Too noisy
Given 4th floor for being SPG member. But this put us right above ground floor firepits where people partied until 2am, very loudly! Also first night rooms across hall had very loud party, security had to come twice. No sleep! Elevators were out most of the time. No spa/hot tub.
November 15, 2012