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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.9 out of 5 by 816 reviewers.
Rated 3 out of 5 by kids loved pool area we live in Sarasota and take kids to Orlando 4-5 time a year. Hotel was just ok. Pool area was great for kids and there were a lot of kids! Hotel is on busy street and sirens woke us up 3--4 times a night. Pool was open to 11pm but pool food and bar closed at 9:30? Inside bar also closed at 10:30. No food after 11pm whatsover. There are better hotels on disney grounds just as cheap if you look for the good deals. I would stay somewhere else next time. June 17, 2013
Rated 5 out of 5 by Disney Family Trip This was a great hotel to stay. I was concerned about the hotel being suitable for children but it was great. We are a family of four the rooms were a bit small for us but we survived. It is centrally located to everything, plenty of restaurants in the area. And we were in close proximity to Disney World one of the entrance was about 1/2 block away. June 11, 2013
Rated 3 out of 5 by Nice hotel but pool service was disappointing The hotel was nice and you can tell they put a lot of $$ into upgrading the building and the amenities. We booked this hotel primarily for the great pictures of the pool area. It is set up to look like a tropical paradise, but unfortunately the service didn't match the pictures. We ordered dinner at the pool grill one night (not cheap for a family of 4) and waited over an 1 1/2 hours for our burgers and fries. We ended up having to throw most of the food away b/c my two small children fell asleep while they were waiting! Then, there was $140 gratuity added to my hotel bill the next day (keyed in by mistake I'm assuming). When I mentioned it to the front desk, they were apologetic and removed the gratuity after 20 minutes of researching the situation. However, I didn't feel like they went above and beyond to correct the situation. In a tourist area with hundreds of other hotel options, I think customer service should be the #1 priority. The hotel was fine, but I would probably choose to stay somewhere else next time based on the level of service here. No huge incentive to come back! June 3, 2013
Rated 4 out of 5 by Staff was amazing during all the chaos I recently stayed during a large event. Despite the chaos, the hotel was very clean, orderly, prepared. The staff was very helpful and prompt. They made my stay wonderful! June 3, 2013
Rated 4 out of 5 by Birthday disney trip My girlfriend and I spent her birthday week at the sheraton to visit disney . Stay was very pleasant . Had breakfast every morning at the restaurant , Dennis, took great care and was friendly to us every day. The bellmen/valet guys were all nice and helpful with getting cabs or whatever we needed . We would return for future visits . Thanks! June 1, 2013
Rated 5 out of 5 by Hotel meets all expectations for comfort Hotel staff is always courteous, helpful and knowledgeable. Staff was quick to respond to all queries and requests for assistance. This hotel is convenient to all the venues pertinent to Disney World. Also has the world's best crab cakes on the menu!! May 29, 2013
Rated 5 out of 5 by Convenient and Nice This hotel is convenient to the Disney parks, with shuttle service included. However, the service is less frequent during the off-season. The rooms and beds are great, and the staff is eager to provide what you need. Early checkins and late checkouts are mostly not available. After requesting an early checkin as an SPG Gold member, we arrived about 12:30 and were finally able to check in about 2:30 pm. During peak season, the parking can be problematic, but adequate. Our room had a small fridge, but no microwave, which would have been nice. You can rent one from the hotel for $10/day. Again, the staff here were very helpful and eager to please. May 29, 2013
Rated 2 out of 5 by SOME GOOD POINTS/ SOME BAD INDIA @ THE FRONT DESK WAS VERY FRIENDLY AND HELPFUL. THE BEDS ARE EXTREMELY COMFORTABLE. BUT WHEN WE ARRIVED BACK @ HOTEL AFTER A DAY @ DISNEY THE PARKING LOT WAS OVER CAPACITY. THERE IS ALSO NO PLACE TO TURN AROUND OR LEAVE THE LOT AFTER ENTERING. AFTER I WENT THE FRONT THEY OFFERED TO VALET MY CAR FOR ME & WHEN I RECEIVED MY BILL THERE WAS A CHARGE FOR PARKING. I RESENT THAT AFTER SPENDING 30 MINUTES TRYING TO FIND A SPACE @ 2 IN THE MORNING. NOT COOL! I DON'T UNDERSTAND HOW YOU DON'T HAVE ENOUGH SPACES FOR GUESTS. RUINED MY NIGHT. May 29, 2013
Rated 4 out of 5 by Comforable beds Convenient location comforable beds keys did not work a lot for parking May 28, 2013
Rated 5 out of 5 by Perfect location, great experience Check-in was great, soon as we got to the counter the person at the front desk made sure we were checked in right away, given all the info needed and were on our way. Considering it was late at night that was exactly what we wanted. Being platinum we received vouchers for breakfast at Zest which was a great way to start the day. The wait staff there was awesome and made us feel like family for the stay. I definitely would go back here. The location is right near a Disney entrance and I-4 which also works out really well. The hotel seemed like a great fit for anyone not wanting to stay at a Disney hotel yet have a nice place, great location to be in Orlando. May 28, 2013
Rated 2 out of 5 by Completely unhappy. I was very unsatisfied with the way this hotel handled the billing. First of all the way they charge your card is confusing and makes no sense. When I asked the front desk they could not explain it in a matter that was understandable. Second, when I got my Bill I was charged TWICE, one for a movie I didn't watch and one for another movie that was supposed to be free, as when I booked the room I was given TWO free movies. When I tried to call the hotel accounting center four separate times all times I was sent to an answering machine. Unreal. After this is settled it's safe to say I will not deal with this hotel again. May 28, 2013
Rated 2 out of 5 by Proximity to Theme Parks... As a business traveler dedicated to SPG, this hotel was in shockingly poor condition. The pool was nice, the lobby was nice, that where it ended. Rooms were musty, and dirty. Bathroom had what appeared to be mold spots. Bed and sheets were Sheraton quality. Housekeeping replaced most towels, that is it. If you are looking for a hotel where your children can run wild, and do not care about decent room quality, this is your hotel. May 28, 2013
Rated 5 out of 5 by Beautiful Hotel, Great Pool and Staff From the time we checked in everything was great. The staff was extremely nice and accommodating. Gary at the pool was the best!!! Our expectations were exceeded. The pool area couldn't have been better. The location was also perfect and rooms were very clean. We can't wait to come back! May 27, 2013
Rated 5 out of 5 by One of the best! Outstanding location, hotel, and the best staff ever! Enjoy the pools and water slide during the day, or the bar and fire pit in the evening. Walking distance to many restaurants and shops. May 25, 2013
Rated 4 out of 5 by Room AC is very noisy otherwise a very nice facility. The room AC was very noisy making it difficult to sleep. Otherwise the facility was clean and well maintained. The staff very friendly and helpful. May 23, 2013
Rated 3 out of 5 by Decent room/questionable depiction of room Please note that the sink area is in the bedroom/hallway - a little weird, no privacy. The hallways, air/heating system (very noisy) elevators and certain common areas could use some updating. However, very comfy beds- a decent stay '3 star' stay. Oh...great crab cakes at the bar and good on site shop. May 20, 2013
Rated 5 out of 5 by Great Orlando location Great hotel in the heart of the Orlando Theme parks. May 20, 2013
Rated 4 out of 5 by Happy until the end. Overall, I was happy until the last day and yesterday upon my return home. . I did enjoy the acitivites at the pool. I had noticed at 7 oclock the corn hole game was gone. This was our last night at the hotel and I had asked if it would be okay if my husband and I played it and if they did not mind getting it back out. I was told it was past the tournament time and it was put away for the day. i was bit disappointed about that since it was very early and daylight and really wanted to play a game with my husband. We did end up leaving my grandson's life jacekt and I was told it was our own fault and we need to make sure we picked it up. They did find it and are willing to send it back to us on our dime. I do understand it was our fault but when you trying to get checked out and get to the airpoirt stuff happens. After spending quite a bit of money at the hotel I figured they would send it to me. I know other companies would have done that for me out of goodwill and Client satisfaction. I am not sure I will stary here again with this type of treatment. May 20, 2013
Rated 5 out of 5 by Our Orlando stay Amazing staff! Favorite are Marianna, Krystan, Jason, Oscar, Ivanna, Katie, Jonathan, Cody & Brenda They go over and beyond to meet any and all our needs. We keep planning new trips to Sheraton LBV each time we return and always look forward to the next time we visit. We feel the hotel is like home and the staff is like family. May 18, 2013
Rated 4 out of 5 by Only concern... Street noise was a problem. May 18, 2013
Rated 1 out of 5 by Complicated If you are looking for someplace to dump your bags and head to Disney than this place will do. Keep in mind there are better values out there. The fees they hit you with to park and for the WIFI that took me 2 calls and 15 mins. to connect are crazy. The pools and hot tubs had so much chlorine in them it made it unpleasant. The buffet is over priced and underwhelming, go to Shoney's it's cheaper. Read carefully, because the deposit they take from, your account can take up to 30 days to be returned. I stayed here MANY times when it was the Safari and enjoyed it much better. It was reasonably priced, which made the lack of help behind the desk tolerable. May 16, 2013
Rated 5 out of 5 by I made the right choice. What service! I had to choose between this Sheraton and another 4star across the way. I chose Sheraton based on value and now I can see I made a great choice. I visited the other hotel but found it a little stuffy. I love the total access to free internet in the lobby but the best feature of this hotel is obviously the pool area (which I could also enjoy seeing from my wonderful balcony). The pictures show how beautiful the two pools (plus 2 hot tubs) are but they can't show how wonderful, caring and dedicated the young pool staff are. They even entertain your kids if you like (or if your kids are bored with you). But top honors goes to Gary - - my wife has no idea how much he had to hustle to make that extra sour cream appear in under 100 seconds. May 15, 2013
Rated 5 out of 5 by Certainly would stay again Overall this was a great experience for us.. We did have 2 rooms booked and there was an unexpected wait for our 2nd room, but the staff was able to correct it and get us situated once we pointed out the problem we found the pool area to be beautiful and the location was very close to Downtown Disney. May 13, 2013
Rated 4 out of 5 by Pleasant Stay I stayed at this hotel before, the staff is very friendly, the hotel is clean and very close to Walt Disney World and all the parks. Close to restaurants and stores. Like always we got a great SPG attention, and all the staff was mre than helpful. The only thing on the down side was the A/C unit was very noisy, but other than that it is an awesome hotel. May 13, 2013
Rated 2 out of 5 by Must pay for unused items $16.95 resort fee and did not use, they hide $10 parking fee in it.. Kids screaming til 11 pm in pools. AC unit very noisy. Wakes one up every time it turns on. Check out was through internet was nice. Parking lot was full. No SPG line had to move to regular line. Late check in at 10 pm. Will look for alternate next time. Elevators creeky and slow. May 12, 2013
Rated 4 out of 5 by The quality price and presentation od the food in the resaurant has improved dramatically. The good news is the food is excellent and you should promote your resaurant more. The bad news is that I was promised a mini fridge and it was not there. This is the second time this has happened. It seems those doing the check in do not have up to date info on the ammenities in the room.It would have been a nice conveience. May 11, 2013
Rated 5 out of 5 by Great facility, wonderful staff From check-in to check-out, our experience at Sheraton Lake Buena Vista Resort was wonderful. May 8, 2013
Rated 5 out of 5 by Perfect Family Hotel! We stayed at the hotel because of the shuttle service to the Disney parks but discovered the hotel had a lot more to offer. The rooms were very comfortable, the food at the pool bar was very good, we loved the pool slide and the pool sports. The gym had everything you need. There is a lot to do for the entire family. The staff was friendly, courteous, and professional. There are many, many restaurants within walking distance from the hotel. We are definitely staying at this hotel on our next trip to Orlando! May 7, 2013
Rated 5 out of 5 by Super comfortable The room was spacious and very comfortable. I especially loved the design features and the oversized chair was a twin sleeper! Nice to know if you had a child! The Sheraton products, Shine, were great and offered a relaxing, spa atmosphere. May 6, 2013
Rated 4 out of 5 by Very Pleased I was very pleased with my stay at this Sheraton. I arrived late at night and the front desk was able to get me checked into my room in less than five minutes. I was thrilled that SPG platinum members did not have to pay the resort fee or daily parking, When I made this reservation I did not see that anywhere and it was definitely a pleasant surprise. The staff in the restaurant were always welcoming and very attentive. The hotel did a good job on the renovation. The rooms designs are of course still from a long time ago, but they did a good job making it look newer. I did not have an opportunity to use the pool, but it looked like a great area. May 6, 2013
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