Sheraton Fisherman's Wharf Hotel

  • 2500 Mason Street
  • San Francisco,
  • California
  • 94133
  • United States
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Age Requirement Policy

Guests must be 18 years of age or older with valid picture ID to reserve a room.

Rated 3.5 out of 5 by 620 reviewers.
Rated 3 out of 5 by Nice room, good location...noisy. The room was clean, roomy, lots of outlets, wifi. Staff was responsive and quick. Room was noisy, could hear people upstairs and the hallway which is not good as it is a busy hotel. The place is built oddly, with many of the rooms looking out on the interior roof covered with HVAC equipment which makes more noise. July 8, 2013
Rated 4 out of 5 by Bathroom too small Good location . Great staff. Bathroom way too small we had room 2 double beds for 4 adults and bathroom tiny - my 2 6 ft sons just get in toilet/shower room and basin area no space for 4 washbags. Rest room good size. In need repaint in parts overall good. Pity no free wifi in rooms made lobby ridiculousy hectic! August 13, 2013
Rated 3 out of 5 by AVERAGE The hotel rooms were not cleaned properly. I had to be moved to a different room before realizing the hotel was just overall gross! Dust & dirt everywhere... ( Heating/Cooling Unit, Windows, behind all doors/closets, LAMPS,etc.) Holes in the sheets Didn't expect this from a room that cost over $200 per night November 11, 2013
Rated 4 out of 5 by Great Service but draw backs THe service here was great and the room very clean and comfortable. There has been a fairly recent renovation and it shows. The only drawback is sound insulation is lacking I had louder guest upstairs and could hear everything in the hall but it quieted down soon enough and it didn't keep me from sleeping well. March 21, 2013
Rated 4 out of 5 Very Comfortable and Friendly As soon as I arrived, the bellman (Prince) was super friendly -- he immediately asked for my bag, pointed me to the checkin counter, and my bag was waiting for me in my room. The front desk staff was friendly and helpful, and the overall experience was awesome. I would definitely stay here again. February 20, 2014
Rated 1 out of 5 by very poor If Sheraton goes through this hotel they "must be blind folded" Great location -- but the place is a loser June 5, 2014
Rated 3 out of 5 by Nice but noisy We loved our visit to San Francisco, the hotel was nice enough however our room was very noisy, woken every morning at 06:00 then 07:00 by trucks being loaded outside our room. The bar is basic in the extreme and more like a bus depot waiting room. No free wifi in rooms??? you get free wifi in Starbucks !!! September 19, 2012
Rated 4 out of 5 by Great Location near Fisherman's Wharf SF We enjoyed our short stay at Sheraton Fisherman's Wharf. We were checked in upon arrival and requested a late checkout which was issued. Hotel is dated as all the top name hotels near the Fisherman's Wharf, but it was very clean and friendly atmosphere. The bed was very comfortable and we enjoyed our stay. June 24, 2013
Rated 2 out of 5 by Platinum let down Cant say a great experience for someone that is loyal to SPG - been at this place 3x and does not seem to be getting better May 31, 2014
Rated 3 out of 5 needs improvement with housekeeping housekeeping removed all clean glassware from the room the first day, during the day. We had to request our glassware returned and then they only brought wine glasses. WE had a 4p check-out and housekeeping knocked twice within 10 minutes at 8a to clean. We had to call front desk to get them to stop. October 23, 2012
Rated 2 out of 5 by too old Stayed 2 nights there. Too old and worn out. Loud rooms. Hear everything from the street - and from rooms nearby. No Wifi at rooms - only for 15 $..... - you just pass the road and get a better one for free. All in one - not good. For me, Sheraton is a better name as what we have seen here. January 28, 2014
Rated 3 out of 5 by Sheraton has the worst staff training Check in staff NEVER told me that a $115.00 posted fee would be charged against my card. He never apologized and simply did not seam to care if he did not follow company procedures. If you choose to stay here beware and ask for a room on the fourth floor unless you like listening to creaking floor July 26, 2013
Rated 2 out of 5 by Would not recommend This hotel is conveniently located but very old and noisy. The price was fine until all the taxes and parking (46.00 + 6.46 tax per night) which really wasn't made clear . It was also the only place we stayed during a 2 week vacation that didn't offer free wifi in the room. A very big bummer!!!! November 2, 2013
Rated 5 out of 5 by pleasantly surprised This was my first stay at the Sheraton Fisherman's Warf and it is now my favorite hotel in the area. The rooms were quiet, comfortable, and large enough. Food and bar services were limited, but with so many other choices in the area it was not an issue. Clean, great location and excellent value. October 19, 2012
Rated 2 out of 5 by Needs help This was once a very nice hotel. Has all the appearance of a property in serious decline. Poor attention to detail. Food was good, but dishes and silverware were not clean. Looked to be serious enough to be a health hazard. I found the front desk staff to be friendly and helpful but overloaded. February 10, 2013
Rated 3 out of 5 by Security I had to call down to the front desk at 3AM to ask for security to come up to my floor because a bunch of drunk people running around knocking doors and screaming at each other. I've thought if the security going around the floors to check after 2AM then disturbed like that wouldn't happen January 2, 2014
Rated 4 out of 5 by Very good overall * great location -- very close to the fun and buzz at the Wharf but not too close to hear all the noise. * clean and tidy room, although a bit tight, and the double beds are small to share. * it's a huge bummer that there's no free wifi in the room. the wifi service in the lobby was sloooow. February 20, 2013
Rated 3 out of 5 by Great location, small rooms The Hotel is ok. The room is really small. It feels really stuffy and crowded with only three people in the room. I would give it a 3 star. The location is great, walking distance from pier 39. The staff is very nice. Would try a different hotel next time just because of the size of the rooms. December 27, 2012
Rated 2 out of 5 by Shaky The standard rooms are incredibly small and the bathrooms are even smaller. The carpets and walls of the hallways are dingy and look more like a old cheap motel than a Sheraton. I made reservations for 4 nights, but left after one. It's a great location, but for the money you can do better. August 22, 2013
Rated 4 out of 5 by Great Family Vacation We were recommended to this hotel by SPG. The hotel was in an excellent location. It was convenient to all of the attractions in the city. The concierge was very knowledgeable and helpful recommending places to eat or visit. The hotel could use some updating, but the rooms were very clean. August 21, 2012
Rated 4 out of 5 by Perfect Location The Sheraton Fisherman's Wharf Hotel was perfectly located for my wife and me. We were able to easily get to everything that we wanted (e.g., food, sights, transportation) and we found the hotel staff to be very helpful. If visiting San Francisco again I would gladly stay at this Sheraton. March 10, 2013
Rated 3 out of 5 by Tired Registration staff was very slow and guests were ignored while the lines grew. One person at the desk while others passed by pretending to appear busy, but offered no assistance! No lounge and black mold in the shower area where grout was separating. I thought I was in a roadside motel! May 28, 2012
Rated 3 out of 5 by Guest SF As a SPG member I expected my room to be clean - not left with other people's bathroom supplies. Not sure the SPG did anything for us...room was not different than anyone. Staff was warm and friendly. Parking in the city is ridiculous and in addition to the room rates....ridiculous. July 12, 2013
Rated 4 out of 5 by Services are lacking completely surprised that guests of an establishment of this caliber are made to pay for computer and internet..especially considering the high rate of nightly stay. Also no shuttle service, again truly disappointing. The fact that there was no pool, was yet another disappointment. September 5, 2012
Rated 4 out of 5 by Nice place! Not excellent, but very nice. Very trendy downstairs in the lounge and check in areas. The location is very convenient to the waterfront/pier 39. I would stay here again. There are some remodeling that should be done with regards to elevators and some of the hallways. But, overall, a good value for the money... January 21, 2013
Rated 4 out of 5 by Just OK The hotel is OK. Amenities were fine, location is good (for tourists), and everything was fairly clean, but the room decor was somewhat outdated and lacking some of the amenities I have come to expect in a Starwood hotel (usb chargers in room, stereo, in-shower soap and shampoo). October 28, 2013
Rated 3 out of 5 by Improve Business Traveler Experience I believe this property is focused on the vacation traveler rather than business traveler. The charge for internet service is not in keeping with the amenities offered for business travelers. May 3, 2014
Rated 4 out of 5 by Too noisy Given 4th floor for being SPG member. But this put us right above ground floor firepits where people partied until 2am, very loudly! Also first night rooms across hall had very loud party, security had to come twice. No sleep! Elevators were out most of the time. No spa/hot tub. November 15, 2012
Rated 2 out of 5 by Pricey for what you get Hotel is well located to Fisherman's Wharf & Tourist Attractions. Rooms are very dated, need improvements. Bathrooms are small. Beds are comfortable but small. Pricey buffet breakfast for what you get. Limited amenities in hotel. Rooms are generally clean but had a dusty smell. August 7, 2013
Rated 4 out of 5 by First stay in San Francisco Overall a very well run operation with friendly staff. Suggest free wifi in rooms as well as the lobby area. ... Small cost involved. Also recommend more extensive tea and coffee making facilities in room ... Possibly a common pattern in USA ? Location excellent for tourists. June 15, 2013
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