Sheraton Fisherman's Wharf Hotel

  • 2500 Mason Street
  • San Francisco,
  • California
  • 94133
  • Estados Unidos
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Rated 3.5 out of 5 by 588 reviewers.
Rated 3 out of 5 by Smoke free hotel - Not Cigarette smoke free At 12 midnight when we arrived back in our room the smell of cigarette smoke was intense. We discovered it was coming from the vent in the bathroom. Not sure how you can solve this problem! Maybe better signage! January 31, 2014
Rated 2 out of 5 by not up to par staff were rude, hotel was a 2 star at best and was ridiculously expensive, and run down. I always stay at Sheraton's but will never stay here again. In addition the restaurant menu was horrible. Nothing about this hotel was in the league of other Sheraton hotels. December 27, 2013
Rated 3 out of 5 needs improvement with housekeeping housekeeping removed all clean glassware from the room the first day, during the day. We had to request our glassware returned and then they only brought wine glasses. WE had a 4p check-out and housekeeping knocked twice within 10 minutes at 8a to clean. We had to call front desk to get them to stop. October 23, 2012
Rated 4 out of 5 by Good, not great. The room was good overall. Bathroom was tiny. The door enclosed shower and toilet leaving sink and mirror out. No light switch in this area. Uncomfortable due to privacy issues. Fitted sheets did not fit the bed and were pulled off mattress during sleep. January 4, 2014
Rated 3 out of 5 by Sheraton has the worst staff training Check in staff NEVER told me that a $115.00 posted fee would be charged against my card. He never apologized and simply did not seam to care if he did not follow company procedures. If you choose to stay here beware and ask for a room on the fourth floor unless you like listening to creaking floor July 26, 2013
Rated 5 out of 5 by pleasantly surprised This was my first stay at the Sheraton Fisherman's Warf and it is now my favorite hotel in the area. The rooms were quiet, comfortable, and large enough. Food and bar services were limited, but with so many other choices in the area it was not an issue. Clean, great location and excellent value. October 19, 2012
Rated 2 out of 5 by Needs help This was once a very nice hotel. Has all the appearance of a property in serious decline. Poor attention to detail. Food was good, but dishes and silverware were not clean. Looked to be serious enough to be a health hazard. I found the front desk staff to be friendly and helpful but overloaded. February 10, 2013
Rated 4 out of 5 by Very good overall * great location -- very close to the fun and buzz at the Wharf but not too close to hear all the noise. * clean and tidy room, although a bit tight, and the double beds are small to share. * it's a huge bummer that there's no free wifi in the room. the wifi service in the lobby was sloooow. February 20, 2013
Rated 3 out of 5 by Great location, small rooms The Hotel is ok. The room is really small. It feels really stuffy and crowded with only three people in the room. I would give it a 3 star. The location is great, walking distance from pier 39. The staff is very nice. Would try a different hotel next time just because of the size of the rooms. December 27, 2012
Rated 2 out of 5 by Shaky The standard rooms are incredibly small and the bathrooms are even smaller. The carpets and walls of the hallways are dingy and look more like a old cheap motel than a Sheraton. I made reservations for 4 nights, but left after one. It's a great location, but for the money you can do better. August 22, 2013
Rated 4 out of 5 by Perfect Location The Sheraton Fisherman's Wharf Hotel was perfectly located for my wife and me. We were able to easily get to everything that we wanted (e.g., food, sights, transportation) and we found the hotel staff to be very helpful. If visiting San Francisco again I would gladly stay at this Sheraton. March 10, 2013
Rated 4 out of 5 by Great Family Vacation We were recommended to this hotel by SPG. The hotel was in an excellent location. It was convenient to all of the attractions in the city. The concierge was very knowledgeable and helpful recommending places to eat or visit. The hotel could use some updating, but the rooms were very clean. August 21, 2012
Rated 4 out of 5 by Just OK The hotel is OK. Amenities were fine, location is good (for tourists), and everything was fairly clean, but the room decor was somewhat outdated and lacking some of the amenities I have come to expect in a Starwood hotel (usb chargers in room, stereo, in-shower soap and shampoo). October 28, 2013
Rated 3 out of 5 by Tired Registration staff was very slow and guests were ignored while the lines grew. One person at the desk while others passed by pretending to appear busy, but offered no assistance! No lounge and black mold in the shower area where grout was separating. I thought I was in a roadside motel! May 28, 2012
Rated 3 out of 5 by Guest SF As a SPG member I expected my room to be clean - not left with other people's bathroom supplies. Not sure the SPG did anything for us...room was not different than anyone. Staff was warm and friendly. Parking in the city is ridiculous and in addition to the room rates....ridiculous. July 12, 2013
Rated 4 out of 5 by Nice place! Not excellent, but very nice. Very trendy downstairs in the lounge and check in areas. The location is very convenient to the waterfront/pier 39. I would stay here again. There are some remodeling that should be done with regards to elevators and some of the hallways. But, overall, a good value for the money... January 21, 2013
Rated 4 out of 5 by Services are lacking completely surprised that guests of an establishment of this caliber are made to pay for computer and internet..especially considering the high rate of nightly stay. Also no shuttle service, again truly disappointing. The fact that there was no pool, was yet another disappointment. September 5, 2012
Rated 2 out of 5 by Pricey for what you get Hotel is well located to Fisherman's Wharf & Tourist Attractions. Rooms are very dated, need improvements. Bathrooms are small. Beds are comfortable but small. Pricey buffet breakfast for what you get. Limited amenities in hotel. Rooms are generally clean but had a dusty smell. August 7, 2013
Rated 4 out of 5 by Too noisy Given 4th floor for being SPG member. But this put us right above ground floor firepits where people partied until 2am, very loudly! Also first night rooms across hall had very loud party, security had to come twice. No sleep! Elevators were out most of the time. No spa/hot tub. November 15, 2012
Rated 4 out of 5 by First stay in San Francisco Overall a very well run operation with friendly staff. Suggest free wifi in rooms as well as the lobby area. ... Small cost involved. Also recommend more extensive tea and coffee making facilities in room ... Possibly a common pattern in USA ? Location excellent for tourists. June 15, 2013
Rated 2 out of 5 by Needs updating As an SPG member I had hoped for friendlier staff and an SPG room. The first room was a view of the roof and heating and air unit and a very musty odor. Had to request to be moved, better room, but popcorn ceilings, so out dated. The snack bar, way over priced! Good location. February 10, 2013
Rated 2 out of 5 by Not what I expected Hotel was extremely dated and Expensive. At $160 a night I thought it should be a little nicer. February 17, 2014
Rated 4 out of 5 by Great Location We were disappointed in that we arrived late but had made our arrangements months in advance. All that was available was a handicap room. Staff expressed their apologies and gave us a free breakfast. Nice room, great location, Irish lady at the Bar is your greatest asset. June 22, 2013
Rated 4 out of 5 by SF business trip I enjoyed staying in this hotel. The rooms are spacious enough, airy and very clean. The personnel is very nice an helpful. The location of the hotel is in vecinity of the piers, and not to far from downtown. I will definetely choose this hotel again. October 29, 2013
Rated 3 out of 5 by Left something to be desired. Hotel room while in good condition is dated. The bathroom could not have been smaller. Sound proofing inside was good but noise from the outside was terrible. Fifty-five dollars a day to park! Although the valet was prompt. December 16, 2013
Rated 3 out of 5 by Great location, comfortable hotel Reception was initially cool, not what I am used to as a gold member. Didn't feel any recognition of my status and the number of times I have stayed with SPG. Front desk did eventually warm up and did improve on our originally assigned interior room . September 19, 2013
Rated 5 out of 5 by Great location, comfort and friendly staff The hotel is very close to all the Fisherman's Wharf attractions. The hotel is very nice, clean and cozy. There is beautiful fire place sitting outside the hotel, which is perfect at night. Easy access to transportations connecting to entire city. September 26, 2013
Rated 4 out of 5 by BEST PLACE ON FISHERMAN'S WHARF This hotel is situated near your personal needs (Walgreens, Safeway & Trader Joe's) I have been staying here for 18 years and there is a need for renovations - but I do recommend this hotel. January 5, 2014
Rated 4 out of 5 by CLEAN I got to SF early and went to see if I can check in at 12 noon after a 10 hour drive, and they understood and got me a room right away, room was very clean and the hospitality was even better, from front desk to cleaning crew excellent. October 21, 2013
Rated 4 out of 5 by Enjoyed the stay This hotel was in a great location. I ejoyed my stay and the room was very nice, the bathroom could have been bigger. I really enjoyed the firepits, very relaxing after a long day. The staff was very helpful. I felt the food was a little pricey October 30, 2012
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