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Rated 4 out of 5 by 905 reviewers.
Rated 2 out of 5 by Not what I expected...not worth the $$$ This may be a nice hotel for some, but not for me...and not for the money I spent. Cons: *VERY crowded *Not enough poolside chairs *Elevators & Hallways extremely hot, not air conditioned at all, I would immediately start sweating in the elevators...they were hotter than the outside temp. *Rooms are basic, (could have been in Oakland)...not very clean and despite air conditioning units the room did not cool down. * All the doors to all the rooms and bathrooms have a weird 1-2 inch gap so that you can SEE and HEAR people walking by in the hallway or using the bathroom in your room...very STRANGE and LOUD *No dressers.... *The furniture in lobby and common areas is worn and the cushions are stained. *Seems to cater to a convention crowd Pros: *Nice staff *Gorgeous views *Right on the Beach *Fast elevators (when not stopping on 20 floors) While this hotel is on the beach, it really could have been anywhere...I am sure to some this hotel is just right, but for the money I spent you would think my room would be clean, the doors reach the floors, and that the elevators would be air conditioned... July 16, 2014
Rated 5 out of 5 by Very friendly hotel Our recent family holiday at your hotel was perfect. I noticed from the senior staff down to the porter everyone knew there job & had a great attitude. The hotel strikes me as a very well run place & full credit to the boss. July 13, 2014
Rated 5 out of 5 by Something for All Ages This is the perfect SPG Hotel for a family. There is something for the young and young at heart. Good night life and plenty of kid-friendly activities. The BEST swimming pool and water activities for children plus a separate pool area for adults. SPG recognition perks were a huge bonus with complimentary breakfast in the morning and social hour(s) in the early evening. All top notch not just pastries or cheese and crackers. Rooms are not spectacular but good size and clean. June 1, 2012
Rated 5 out of 5 by Amazing location, facilities, and services This hotel is the center of all the actions of Waikiki. They have a great system to run this huge property successfully. The staff is friendly. Fun, fun, fun place to stay and enjoy Waikiki July 15, 2014
Rated 3 out of 5 by Needs upgrade The view is incredible. The staff is so nice. The rooms are in desperate need of upgrading. The lobby looks great but I spend time in my room and its so old and kinda gross. Sorry to say. The lanai was dirty with no privacy. The carpet looked clean but overall the room needs improvement. I would not choose to stay at this hotel again unless its fixed up. The pool did not have enough chairs. So packed. No relaxing and stressful. Happy to go home. April 28, 2014
Rated 4 out of 5 by Fabulous infinity pool We loved the infinity pool and spent hours each afternoon floating on the bean bags in the water. We also loved spotting turtles from our ocean front room balcony. When booking we always make sure we do not have a solid front to our balcony as this restricts the fantastic views. All staff were always friendly and helpful. Breakfast was excellent. Often there were long slow moving queues at the check in, check out desks. Extra staff at busy times would be an improvement. July 29, 2013
Rated 3 out of 5 by Needs work on customer service Ethan, the pool manager needs training in customer service. He is rude, belittling, and single handedly assured I will never stay at the Sheraton Waikiki again. Did speak with the director of customer service who did a great job in listening to my concerns. Damage was done however. We won't be back. July 2, 2014
Rated 4 out of 5 by Summer Vacation This is the second time that my wife and I have stayed at your hotel. Last year my wife and I were upgraded to a suite and it was great. This year we were upgraded to an Ocean View and it was fine. Very busy at this time of the year but well worth it. The staff was great! There were two individuals that stood out. Stanley at the Club Floor and Brett at the infinity pool. They looked after our needs. It was great to celebrate our 25th wedding anniversary at this hotel. July 24, 2013
Rated 5 out of 5 by BOMA WBM As a building manager I may sometimes be critical of things when I observer them. First let me state the Sheraton Waikiki was a very pleasant stay and with a few exceptions a very enjoyable experience. As a smoker I do realized that we have to be out of the way, but the only three spots to smoke in were very unsatisfactory…the balcony on the second floor over the fish pond was nice, but there was no seating, the other smoking area by the beach at least had seating, but seemed to be in a back area and the area out front, which was actually across the street and not on your property was very uncomfortable. I understand that smokers are a growing minority, but it would be nice to have an area in the shade where we could smoke and be comfortable. Other than that my stay was a very pleasurable and your staff very helpful. January 24, 2013
Rated 5 out of 5 by I Ping My stay at your hotel was a very pleasant one. Even before my arrival, Sheri Thom-Guest Experience Manager, communicated with me and answered questions we had before our arrival. Hotel staffs were very courteous and pleasant to talk to. July 10, 2014
Rated 1 out of 5 by The pool is the ONLY good thing The rooms look sterile. You don't even have cabinets in the room. It looks so bare, it seems like it's missing furniture. The furniture that is in the room are sub-par at best. The bed is EXTREMELY uncomfortable. My boyfriend couldn't sleep after the first 3 nights. We asked for a roll away bed and that was even worse. Our night stand lamp wasn't working when we first got here. There were no robes in the room. We had to call for them. To add insult to injury our room was NOT even cleaned today. Is this an SPG property? It seems like your service and attention to detail is lacking! The great thing about the hotel is their pool! The pool is amazing!!! Great views and just completely relaxing. The staff poolside and at the bar were also awesome. Overall, great pool and staff experience, but not so good with the room. November 4, 2012
Rated 5 out of 5 by Wedding Our experience working with the staff at the Waikiki Sheraton was delightful and stress free. When planning our wedding, Mr. Ritter walked us through the process and introduced us to Mary, Sheraton own marriage officer, to help guide us through the paper work and to Elaine Eckart in the Event Management Office, who planned and coordinated with the catering staff to give us the most memorable occasion shared with our friends. Mahalo to Sheraton and their staff. February 12, 2014
Rated 5 out of 5 by Above and beyond good customer service. I don't know if we were extremely lucky or if all of your employees excel in customer service but both Ashley and Derek were extremely helpful, cheerful and professional upon check in and Ross (Rum Fire) was an excellent server, he was knowledgeable of the menu and the rum and the things to do in the area. They all went above and beyond to make us all (group of 8) to feel welcomed and comfortable. June 3, 2014
Rated 5 out of 5 by always a winner here I always stay here when in Hawaii and am always happy. As a platinum member of SPG I used my suite upgrade and was given a 2 room suite. I have to admit I was a little shocked when I realize that there was a murphy bed in the living room so it would be great for families. I was only there with my husband so the bed stayed in the closet. From the welcome gift of a bag to fill with goodies in their shop to club lounge access we were impressed. This is one of the nicest clubs in Hawaii with wonderful food for breakfast and wine and beer at happy hour along with great food. Rumfire is one of my favorite places to go for a drink and they always have good music. We were pleasantly surprised this time with the addition of a music group from a local California college that played each night - it was a full band with singers and we knew all of the songs. They were out by the pool area and just added to the fun of our stay. My husband decided when we return to Hawaii this is the only place he wants to stay from now on- Thanks to all July 6, 2014
Rated 4 out of 5 by Sheraton on Waikiki While the facility is a bit older, it has been well maintained, and the staff and service are very good. The bathroom is a bit tight, and the "partial ocean view" is a misnomer, as you need to lean precariously over the balcony to get a view of the ocean. The location of the hotel is excellent, and the amenities are excellent as well. Overall, we had a great vacation, and the staff in particular went above and beyond. We will definitely be returning there again. February 17, 2013
Rated 4 out of 5 by 4th of July We had a great time in general however this year Sheraton Waikiki had no entertainment for its guest until 3p. In years past Sheraton was festive from 8am to the night firework show with live MC, games, give aways for the kids, and music. Not this year sad... July 6, 2014
Rated 5 out of 5 by Fantastic Hotel The Sheraton Waikiki was a great hotel to stay at for my visit to Oahu. Every employee that I interacted with was kind, friendly, and made you feel very welcome. The room was really really nice, and I especially enjoyed relaxing on the balcony and taking in the breathtaking views of Diamond Head. Also, if you are looking for a hotel with a relaxing pool area, then this is your place. The infinity pool and lounging area was wonderful and the staff very attentive. September 18, 2012
Rated 4 out of 5 by Excellent Hotel This was my first visit to Hawaii so I wanted to stay at a well-known hotel. After reading several reviews online, I decided on the Sheraton mostly for it's location. Great hotel, great staff, great view. My only qualm is, as others have written elsewhere, the spotty WiFi service. I was only able to connect on the first night of my three night stay. With that said, I'd go back because everything exceeded my expectations. Thank you to everyone who helped us out. October 3, 2012
Rated 5 out of 5 by Best Family Resort on Oahu! is hotel has the best pool for little ones; my son is 2 and daughter is 5. There is plenty of pool area where they can stand and swim without me having to carry them. There is a fun little water slide that my 2 year old loves and a bigger slide that my 5 yeart old and I love. When I am here, I too can really enjoy and relax. They offer great packages with discounts on meals, free photo shoot, and always some extra perks! I think its the best value for the money! October 6, 2012
Rated 3 out of 5 by Disappointed We were disappointed with our stay...it always took two calls to get what we needed. Getting a rollaway...and then getting blanket for the rollaway. The room location was extremely prone to outside noise...delivery trucks backing up all through the night. Felt the restaurants were beyond overpriced for a family with kids. Pluses were the concierge who tracked down a lost item left in a taxi and the housekeeping crew that was very kind. April 28, 2014
Rated 4 out of 5 by Great facilities This hotel has great facilities, excellent pools, staff and restaurants / bars. It is these facilties that make staying at this hotel definitely worthwhile. I did feel the room could do with some work though. The shower was of very poor quality and the bathroom has a very silly window above the toilet that you can open up into the room. Why someone would want to do so when sitting on the toilet is beyond me and leaves very little privacy for those in the room. March 26, 2013
Rated 5 out of 5 by Offer Gluten Free food For the many people who require Gluten Free food due to celiac disease or gluten sensitivity, it is very difficult to travel. However, The sheraton Wikiki was more than helpful. We contacted them before we arrived and the chef called us back and verified everything. They used separate utensils to avoid cross-contamination and all restaurants in the hotel were notified and were ready for gluten free options for us. Great service and a great hotel all together. April 24, 2013
Rated 4 out of 5 by Check in procedures We had a wonderful experience except for the checking in process. The line was long and the wait (standing) was not received well. Waited for 30 minutes to get registered. Once there, the process was well done and quick. There were only 4 open receptionists but, I think, there are 8 stations. It didn't make sense to me. If the hotel was expecting a flood of registrants, I would think that more receptionists would be made available...at least during the rush. December 5, 2012
Rated 2 out of 5 by Barn-like hotel that lacked atmosphere and quality This hotel lacked any atmosphere. We were staying in a small room at the end of a long corridor. The in room breakfast was small and over priced. We wanted to buy some bottled water and were required to go to three different floors before buying some (the vending machines had run out of water.) The rooms were noisy. Fortunately for our SPG recognition we were able to jump the enormous queue to check in. All in all, this hotel was extremely disappointing. July 12, 2013
Rated 4 out of 5 by Great hotel Me and my husband have a wonderful stay at this hotel. Hotel is located in the central of Wakiki Beach. Great restaurants and shops are near by. Hotel roon are nice and clean. I would recommend this hotel to anyone. July 7, 2014
Rated 2 out of 5 by Disappointed I have twice before stayed in the Sheraton Waikiki and this was my wife's first visit to Hawaii. Two days after arriving, we both suffered with allergy and sinus problems. She has recovered and I am still congested, Common areas of the hotel are old, show their age and feel musty. The carpet in our room was very dirty as evidenced by dirt prints in the tub when I entered to shower each morning. I walk barefooted in hotel rooms and at home. I don't have this problems in hotels and we travel 8 - 9 times a year. When the maid failed to replace the tissue paper (kleenex) and provide a new soap bar (one day only) I called the front desk and had to call a second time since there was no delivery by 45 minutes after my first call. When I asked for something at the front desk and stated I was a SPG, there was no reaction or acknowlegement. January 23, 2013
Rated 5 out of 5 by Excellent location for the 'Beach Area' The check-in clerk was excellent in explaining everything - - and very friendly. If you are on the Ocean side- - the view is un-obstructed by any other tall hotels in Waikiki. View of the pool was very enjoyable. I sat around the Koi pool for hours in the rocking chairs and the 'grounds' in the background were beautiful. It was a very quiet area even though you were an easy walk away to all the activities in Waikiki (which can be a 'bit' noisy at times. December 6, 2012
Rated 4 out of 5 by Great family vacation Our 3rd visit to this Sheraton for family reunion with 2 young children, parents & grandparents. GreAt location & advantage of both pool & beach. Kudos to Casie Carnate, the "Fun Director", who kept our grand kids entertained at the pool! Would love it if there were some umbrellas in the main pool area. And it's time for some upgrading of the guest rooms. They're looking a little tired. Nice breakfast buffet at the Kai Market. We'll be back next year! December 26, 2013
Rated 5 out of 5 by Best hotel in waikiki The hotel is very welcoming . They accommodate you upon your requests. Views are beautiful, hotel ambience Is wonderful .I've stayed here 5 times in the past year and a half . I keep coming back because they treat you superbly and its BEAUTIFUL HOTEL conveniently close to all shopping and restaurants also June 24, 2014
Rated 4 out of 5 by Nice but traffic makes noice The hotel has nice and peaceful location, but the noice from lorries starting service early in the morning is annoying - the peeping alarm sounds while they are backing up is almost continuos starting before 6 AM every morning. My room's balkony was on the western side. June 30, 2014
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