Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 2265 reviewers.
Rated 5 out of 5 by Great Location This hotel is Excellent location. It was very comfortable and nice. The staff was very friendly and helpful with everything I needed. The bell boys were very friendly and helpful with directions also. August 15, 2014
Rated 1 out of 5 by Noisy Bellhops The most annoying thing about this hotel is ts bellhops blowing whistles to hale in taxis all day long and often very late into the night. The ear-piercing noise is very obnoxious, very loud, very persistent, totally excessive and unnecessary because a taxi stand is right there and bellmen could have easily used flashing lights or other visual means to flag down cabs. April 7, 2013
Rated 1 out of 5 by filthy hotel There was a dried blood stain on one of the towels. The floor hadn't been vacuumed in weeks. There were coffee stains on the curtain, and smudges on the window. One day I rolled back the bedcovers, and discovered an empty, wrinkled pillowcase that had been forgotten there (dirty? clean?). It really made me wonder what else might be dirty in ways that are not visible. August 15, 2013
Rated 5 out of 5 by Good Location Located in Times Square - most attractions are within walking distance. August 29, 2014
Rated 5 out of 5 by wonderful stay Our room could not have been better...clean, comfy and INCREDIBLE view. We upgraded to club level which was well worth it in NYC and the staff in club lounge was super pleasant. Staff was very accommodating and friendly. Excellent location...not right smack in Times Square but a few walking blocks from the crowds and also very close to Central Park and attractions. July 9, 2012
Rated 3 out of 5 by Service I stayed over 40 nights at this hotel in 2012. I have noticed that the service level has gone down in some areas and the upkeep of the rooms need a better job and more eye for detail. The hotel is a great location for my work needs but I have been considering changing locations because of the service level i have been used to at this location. I hope they fix it ! January 24, 2013
Rated 5 out of 5 by Very, very hard working and friendly staff Christmastime in New York. Very, very busy time, and stress is at an elevated level with shoppers and customers. I saw everyone from the front desk crew, to the bellman, to the Concierge, to the management display class, helpfulness, and smiles. Outstanding staff, excellent new, upgraded rooms at a fair price for New York. My first choice when coming to the city! December 14, 2011
Rated 5 out of 5 by all aspects outstanding Totally pleased with stay; room location and furnishings excellant. Great location; ideal accesss to all points of interest. Staff exemplary; day shift doorman off-duty responded to our need of .asistance for subway directions; extremely helpful in a most customer friendly manner would most assuredly recommend hotel as #1 choice. WILL RETURN; GREAT STAY; THANKS! April 20, 2013
Rated 2 out of 5 by Slivers of Soap We (two guests) were provided ONE bar soap in the shower and ONE at the sink for a 4-night stay. The bar soap in the shower was a mere sliver on the second night. While this may be acceptable for a ONE-night stay, it is not for a 4-night stay. Sadly, we had to make a trip to the front desk to have Internet credited even though we selected Internet over points. November 12, 2013
Rated 5 out of 5 by granddaughter overnight in nyc with our 7 yr. old gd. I have 2 issues as a gold member. first to charge $3.25 per bag to hold our bags for 2 hours after checkout I feel is tacky. Second , which is not up to the hotel, is that it cost $94 for parking for 1 day plus 3 extra hours. try to negotiate a better rate with the garage if you can. we otherwise had a great experience . August 21, 2012
Rated 1 out of 5 by The renovation seems good but the staff needed a renovation too! From the minute we checked in till the minute we checked out the front desk was nothing but rude. The managers did try to smooth things over but the damage had already been done. We did find one helpful & courteous employee-Ali the bell captain. I will be calling the 800 number. July 20, 2014
Rated 5 out of 5 by The Sheraton This hotel is in a great location for all the Broadway shows,Times Sq. and Central Park. It was quiet and convenient. August 23, 2014
Rated 5 out of 5 by Perfect Location The hotel is located a few short blocks from Times Square and the Broadway shows. The subway is literally right out the door and can take you anywhere else in the city you would like to go. Good size rooms for NYC. Beds are extremely comfortable. Vacuuming could've been better in the corners, behind furniture, etc. but other than that the hotel is great. August 13, 2012
Rated 5 out of 5 by Excellent location, amazing food, great room, greater staff Our team chose Sheraton for annual customer meeting. Food was the best I've had at a hotel and then some, hotel banquet/catering staff were VERY responsive, front desk & housekeeping as well. It wasn't perfect - elevators VERY slow [full occupancy] and shower water pressure was so-so - but as close as you can expect short of paying $800+ for a 5* hotel. December 6, 2013
Rated 5 out of 5 by Great Location The hotel was very nice, the location is perfect and the Concierge staff was very helpful and took their time until we had all our questions answered. I would recommend and come back to this hotel. August 10, 2014
Rated 5 out of 5 by The Perfect Place All my expectations were met and then some. Great outstanding service from the front and back desk, lobby people, cleaning staff, and Club room staff. Room was very clean and noise level in the halls was very low. Easy access to cabs, subway and walking distance to place we wanted to go. Would tell everyone to stay here. June 13, 2014
Rated 3 out of 5 by I had to change rooms at 11:00 p.m. because the guests in the room next door were doing drugs Seher Funk is an excellent employee. When I booked my room using my Starwood points, I was charged for a nights stay. It took 10 phone calls and one month to clear up the charge even before I arrived. Seher finally resolved this for me. When arrived to check in with my family it took 1/2 hour because there were not any rooms available at 6:00 PM and Seher had blocked one for me. This is unacceptable. During my stay last weekend I had to move my children ( 5 and 7) because the guests in the room next door were smoking marijuana. We called security and at first they were ineffective and our room smelled horrible. After another phone call, the head of security came up and confirmed it was in the room next door and fined the guests $300.00. My husband and I had to move our family to another floor in the middle of the night when we had to get up at 5:00 the next morning to fly home. I told the manager on the phone that I wanted my Starwood points back. She told me she could only extend 2,000 points which I have not receive and I think we deserve more for the inconvenience. August 5, 2014
Rated 5 out of 5 by updated hotel is well appointed It was evident that this hotel has been recently updated. From the television to bathroom fixtures, everything is in excellent shape. The room itself was small with only one chair in the corner. This made it difficult to enjoy the television without having to sit on the bed. I was very happy to see glass glasses and a coffee pot. A small refrigerator would be nice. One could be available but would have been an additional $35 a day. The hotel is very well located. November 17, 2014
Rated 1 out of 5 by This hotel is dirty and dusty I stayed at the sheraton because I wanted to be in Manhattan. Unfortunately, I made the wrong choice. The room was extremely small and exteremly dirty, furniture dusty and feathers were flying around the room. The staff rarely answer the phone so it was difficult to voice my opinion. My daughter got worst after the first day. What a dissapointment! August 21, 2012
Rated 1 out of 5 by Door slamming central The doors to the rooms need to be re-configured. They slam loudly, and you can hear not just the adjacent rooms doors slamming, but doors all the way down the hall. In addition, the maid service was marginal at best (I killed a mosquito in the morning, and it fell into the bath tub; it was still there that evening, after the room had been cleaned). December 16, 2012
Rated 2 out of 5 by I would not stay here again I did not have a good experience at the Sheraton on 53rd and 7th. First, the room was extremely small, allowing for no space to work at the desk. Second, the shower curtain in the bathroom had a very bad smell of mildew. I asked for it to be replaced, but it never was. Third, the walls are paper thin and you can hear everything in the other rooms. December 19, 2013
Rated 4 out of 5 by Location is everything The location of the hotel can't be beat - assuming you want to be close to Times Square. As a Platinum member I was upgraded and had a great view on the 46th floor. The room was average size, but was modern and in good condition. The club lounge is nice and the food was pretty good. The prices for food & beverages in the hotel overall are outrageous. It's such a convenience to have a coffee bar and casual restaurant in the hotel lobby, but the prices make them less desirable. I would stay at this hotel again. November 12, 2014
Rated 3 out of 5 by CHARGE TO STORE LUGGAGE The facilities and food at awards banquet were average. We helped hotel by "going green" and not having any maid service during stay. Then we were presented with an additional $15-16 charge to watch four pieces of luggage while we went to eat lunch before leaving for airport. Very disappointed in hotel for this charge. . June 1, 2014
Rated 1 out of 5 by Stay if you like to wait for elevators This hotel is fine. Room and amenities were good. The elevator situation was, however, completely unacceptable. We waited at least 10 minutes on 3 occasions, and 25 minutes when we were ready to check out (~ 9:45 am on a Sunday). That combined with a 20 minute wait for a cab in front of the hotel almost caused us to miss our transportation home. May 6, 2013
Rated 4 out of 5 by Great hotel in a great location Loved my stay at the Sheraton Times Square! Hotel is situated perfectly, right in between Central Park and the hub of Times Square. Room was actually less compact than I was expecting for a NYC hotel. Sweet sleeper bed was very comfortable. All the staff that we encountered were very friendly and helpful. I'd definitely stay there again. April 14, 2014
Rated 5 out of 5 by Sheraton NY Times Square Hotel I would thank everyone involved with making this an excellent experience for me and my family. Everyone went that 'extra step' from reservations, desk personnel to mgmt. The accommodations, service in the restaurant and hospitality as well as housekeeping were top notch, You were a team, a winning team and We thank You all. Dennis D and family July 1, 2013
Rated 1 out of 5 by Hotel was overbooked When I tried to check in, the hotel said there were no rooms available because airline crews had not yet checked out. I've heard this excuse before, but to me, it's inexcusable. If you promise someone a room by checkin time, it should be there. As was, I had to go wait in the restaurant for two hours before my rooms was finally rady around 8pm. May 21, 2013
Rated 2 out of 5 by In need of improvement Black mold growing in sink and shower caulk Shower curtain liner was missing Conference area bathroom handsoap dispensers were empty Elevators are slow to arrive when called Elevators are loud, windy, and feel like they are falling too fast Several elevator buttons were broken Not clear what floor you are on when you get off the elevator November 14, 2013
Rated 4 out of 5 by stored baggage I had a wonderful weekend with your hotel. It ended with a tired traveler having to wait 25 minutes to pick up his suitcase and clothing from the area. For a 4 Star Hotel this is a minor issue with proper planning can remenedy. We were a group of 630 members from 1199 SEIU. We have used your facility for yours. A reply would be appreciated. March 6, 2013
Rated 4 out of 5 by Exemplary Front Desk Staff for Gold & Platinum Members The hotel is centrally located between Central Park and the heart of Times Square. The Theater District is easily within walking distance. The multi-million dollar renovation of the property is classy and sophisticated. Do not expect an excellent experience dining in the property. The Hudson Market overcharges for a cold breakfast. They charged me $132.72 for four breakfasts that consisted of orange juice, cold cereal, and fruit. Perhaps, it was a mistake. Until I hear otherwise from the property, I can only assume this was correct. Also, one of the staff members of the Link@Sheraton Cafe was incredibly rude and aggressive when my family and I attempted to use one of the Cafe's unused tables to enjoy a baked good that we had purchased from a nearby bakery. There were plenty of other empty tables for patrons to use, if they wished. I was certainly taken by surprise that any staff member would speak to a Gold member, or any guest, in such a tone. December 2, 2013
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