Rated 2 out of 5 by eamesser Location was great
Location was great but our toliet ran all the time because the stopper was broken and I had to stick my hand in the back and fix every time. Also the handle on the bath room kept falling off. So for what we paid I was not pleased with room for those reasons. Staff was friendly and helpful,
March 13, 2014
Rated 4 out of 5 by Gailo Horrible checking experience
I almost let my check-in experience ruin my stay and trip....bur I reminded myself that she had to be the exception. She was the worse. At no time did we have eye contact. What should have taken hert 5 minutes ..took her more than 15 minutes. As an SPG gold member, I felt it should have been acknowledged in some way, form or fashion. I have not stayed ata Starwood property for a while for this ver reason
February 19, 2014
Rated 5 out of 5 by StanMich Dr.
GreatLocation and personel
May 26, 2014
Rated 3 out of 5 by CSS1 Great location but last 2 stays not up to spg
Hotel is in great location. Lobby has great vibe and is full of energy. My colleagues tell me that their rooms were nice and renovated. They don't have spg status. I've stayed as an spg gold the last 3 times there and my room was old, wrinkled, scratched. Not sure why they would consisently give the better rooms to the non spg. Definitely not what I expect from sheraton. Because of risk that I could end up on shabby floor in shabby room, I won't be staying here again until all renovations are done.
January 22, 2012
Rated 3 out of 5 by Roadwarrior24 Just Ok
This hotel is busy enough that that do not need to cater to the individual traveler. Really the best part of my stay was the service in the dinning area.
Check in no Platinum line, waited 40 minutes, No upgrade, charged for internet and had to get it removed, rented a movie TV died, maintenance came to fix it and said I would not be charged for the movie and was. Good Points Valet very polite, Wait staff love their city and helpful. I am choosing a different location when I come back to the city.
July 15, 2013
Rated 5 out of 5 by ClareJune Hotel Review
This is the hotel for Platinum Members; Whether you're coming or going, the experience is above satisfaction; Everyone employee accomodates you and make you feel welcome...every day. Check-in and Check-out was quick, easy and painless. Great hotel and staff.
May 23, 2014
Rated 5 out of 5 by Merrick123 Such a Great Experience Overall!
The experience at the Time Square Hotel is absolutely amazing. I am highly reccomending this hotel to anyone who reads this because everyone will find comfort and location amazing. The drinks at the bar in the lobby are awesome, great service and wonderful management. Thank you to all who made our trip to New York amazing.
May 21, 2014
Rated 4 out of 5 by Spock Nice size room for Manhattan
I'd read mixed reviews about this hotel as it brings itself "online" into the Starwood family, both physical accomodations and skill of the staff. I must say I had an acceptable experience with both. I requested on arrival two rooms to be on the same floor, and while they weren't able to accomodate that request, I felt they tried even suggesting we check in to one and they would attempt through the afternoon. And they welcomed and recognized my Gold status on check in, even though I wasn't in the Gold Preferred line. The hotel room was nice, beds comfy and bathroom very clean. And for a New York room, it was generous in size. Much more than the W on Lex for a comparison. I'll come back again given the price and value level on points. Good location one block walk from Grand Central to catch trains anywhere.
November 26, 2013
Rated 5 out of 5 by kicarr Fantastic Attentive Staff and Excellent Midtown Location
This is my second stay at the Sheraton New York Hotel & Towers and we will definitely be back! We arrived early on April 1, 2013 and were able to secure a room thanks to the help of the front desk clerk Ahmed. He graciously provided a room with handicap features after I explained that I had recently had knee surgery. Our room was clean and inviting with wonderful amenities. The hotel itself is located in the heart of Midtown with everything we wanted to see close by; can't wait to return!
April 21, 2013
Rated 2 out of 5 by Ravenk Poor preparation
The hotel was hosting conference activities related to the Clinton Initiative. This created undue burdens and inconvenience for other hotel guests. Most importantly, the hotel failed to adequately staff in anticipation of this knowable problem They should have had added far more additional security, front desk, lobby personnel so that the burden on other guests would have been mitigated. Instead they took the profits from the Conference sponsors and imposed the burdens on other guests
September 28, 2013
Rated 5 out of 5 by JPbabyMD Location, Location, Location...
I stayed at this hotel for a conference. I could have stayed at numerous other hotels, but since the conference was at this hotel I picked it for convenience. I was pleased all-round. Especially convenient was its walking distance to Times Square, theaters, restaurants and other attractions. I was able to leave during a conference break, get in line at the TKTS booth, purchase my ticket for an evening performance and walk back to my hotel without missing much of the conference.
November 11, 2013
Rated 1 out of 5 by Mil1234 Unsatisfactory experience
The bellman dropped off our luggage and never took the time to explain any features of the room. We had to call downstairs because our fridge was locked. Had to call a second time because the TV did not work. We could not get the lamp/light to work. We had to call a 3rd time because there were no shower curtains in our bathroom. This was a business trip and because of the problems was not able to go to sleep until 11:30pm! This hotel was not up to my standards and I will never return.
June 10, 2013
Rated 5 out of 5 by CathyROC WE will stay again at the Sheraton on 7th Avenue
Our family loved the location of this hotel. It was close to Central Park, Times Square, and great shopping on 5th Avenue. Our room was clean and the cleaning staff were wonderful for our entire 7 night stay. The brunch at the Cafe Market was excellent. That was one hightlight, our compliments to the Chefs for the beautiful and delicious Brunch! It was also great to have the morning Star Bucks cafe in the lobby for a quick bagel, coffee & tea in the morning when we were in a hurry.
July 14, 2012
Rated 2 out of 5 by JJM1 Poor Customer Experience
I stay at this hotel very frequently. My last two stays have been very unsatisfactory. This past time the front desk staff was very rude during the check in process. Even though I called 3 times before my arrival to request an early check in due to a meeting - the staff was very rude at check in and the room was not ready. Although I requested a call when the room was ready - the staff did not call. I had to check back in. This is the second poor experience in a row at this hotel.
February 28, 2013
Rated 5 out of 5 by ILAN Home away from home
We had this month two stays at the Sheraton New York. As dozens time before we got the best treatment and recognitioon of my Elite Platinum Status - Suite Upgrade or Club Room, and other amenities. I would like commend the Hotel VIP team, and specially, Chelsea and Mhagen for the warm and personal response to our need.
We will be back in March for another business visit to NYC and obviously will stay at the Sheraton NY.
January 26, 2014
Rated 5 out of 5 by lellison62 Great location, Small Room
The location was perfect! Walking distance to all the shows, Time Square, Rockefeller Center, and subways. We walked almost everywhere because of this location. The only drawback of this hotel is the room size. It is small (although I am sure most are in New York). We had three in the room and the bathroom was too small for all of our items.
Also, if you like to unpack your bags, DO NOT stay at this hotel. This was the main drawback and the only reason that we would not return. We HATE living out of a suitcase. If you are only going for a day or two it is reasonable, but if you are spending 4 or more days it is extremely inconvenient.
I have given this hotel an excellent rating because this hotel is perfect for location and hotel employee helpfulness and friendliness. BUT if you like to unpack, this hotel is not for you.
December 1, 2013
Rated 5 out of 5 by Duckie3 Great hotel and service
Excellent location, excellent hospitality and service. Thanks to Mr. J. Lomitola and Ms. E. Turkewitz for their professional and courteous help. This was not our first visit and we look forward to come again soon!
May 22, 2014
Rated 1 out of 5 by mystic45 This Hotel was very disappointing
The hotel room had dirty water bottles next to the bed we found them when pulling down the covers. Currently there is a flu epidemic which makes this even more disgusting. Lights were very dim, hard to see in bathroom mirror, and very small. In addition our floor was extremely noisy from other guests (specifically non supervised teenagers). We had to contact security several times from 12:30 am until 4:00am. One positive comment the bar staff was very helpful and friendly.
January 19, 2013
Rated 1 out of 5 by SheratonNY Poorly controlled event
I cannot describe the unpleasant experience I had at Sheraton New York! From the moment I arrived it was not good - room was not ready, I needed wait 15 minutes to have my luggage stored, college kids everywhere - sitting on the floor, taking up all the chairs in the lobby, imagine FL Easter Break mobs. Elevator waits were horrendous at all times in the day. Smoke alarm went off one night at 3:30 AM from someone smoking in their room, loud parties and talking in hallways at all times of night (I should say early AM) and doors slamming. Staff did what they could but, hotel should have better planned the location of visitors and how to move them throughout out the hotel.
In regards to room, I had to have bed changed because there was body hair allover the sheets. Later I found the same situation on bathroom shower.
March 21, 2013
Rated 1 out of 5 by kkenney Complete lack of responsiveness
Hotel itself was terrific, but elevators broke down during my check out. Almost missed my connection home as I was trapped on the 7th floor with luggage and several other hotel guests. We called the front desk several times and they seemed to not know what was happening. They promised us twice that they'd send someone up, but no one came. After 30 minutes we all took the stairs with hotel guests helping me carry my luggage. When we go to the ground floor, we found out that the elevators were down in the entire building. If the front desk had shared what was happening and offered us a solution when we called, we would have understood. It was especially frustrating to see several hotel staff standing around in the lobby while their guests were humping luggage because no one bothered to climb the stairs to update us.
February 16, 2012
Rated 5 out of 5 by DebbieR fantastic
After reading some of the review's, I was a little skeptical about going there. What a pleasant surprise. I had never been to NY City before, I reached the hotel, expecting slow service at check in, it took less than 5 minutes!! The room was spotless, and the people were extremely helpful! I would definitely recommend this hotel to everyone and I plan on going back as soon as I can! My experience was amazing!! A big thank you to the staff at the hotel!!!
December 6, 2013
Rated 4 out of 5 by Dolcerican First Impressions Are Everything....
It was our first time staying at this location in NYC. I have stayed in other locations with higher star rating... guess what ; this Sheraton was fantastic due to the most important element in a hotel genuine, polite and outstanding employees. Matthew front desk manager was outstanding with customer service under the pressure of Thanksgiving eve rush. My card had a security hold, but he did not treat me any different. I called my bank, and the issue was immediately resolved. The guest services department is very lucky to have Dennis. . She was kind, prompt, and you can tell she loves her job.The bell man Erwin provided great customer service You can spend Billions remodeling a hotel , but your employees are priceless. They performed very well under pressure in a though Holiday (Thanksgiving 2011). We will visit again....
November 25, 2011
Rated 2 out of 5 by katky Bad experience from start to finish
Too many things happened in just 4 nights. First, after expressing concern about construction and renovation noise, we were assured we would be placed in a room as far away from construction as possible. We were given a room right in the middle of it, and there was scaffolding outside our window! It took an hour to move rooms with no help with luggage. Next day I was stuck in an elevator for 30 mins and VERY upset. I even missed my luncheon. I was told they would do something nice for me and they never even checked on me again to see if I was OK. Housekeeping never came one of the days. We were charged for mini bar item we never used and had to take time to get that resolved. Toilet didn't flush properly, tub won't drain properly. TV channels fuzzy. Security called and knocked at 6:30AM one morning, waking my husband.
February 22, 2012
Rated 3 out of 5 by ManhattanonBusiness Mixed hotel stay
The hotel lobby area was fine although printing a plane ticket was only accomplished by the concierges desk versus a common area computer. The lobby restaurant only had a buffet choice in the morning which was not what I wanted so I passed. The rooms were clean, nicely decorated, with nice bed linen. The hallway at night was extremely noisy to the extent I was waken up every night and multiple times on one of the nights. Not the hotel's fault but a pain nevertheless.
September 15, 2012
Rated 4 out of 5 by PJH1 great location
Close to theaters and great places to eat, and easy and cheap to get to if you are flying in from Kennedy Airport via the E train and the link from Kennedy to Jamaica Station. Downsides are the usual iffy and often pricey cab ride to La Guardia and over-priced mini-bars in the rooms (one of my pet peeves). One caution--someone mismatched the coffee makers and the coffee supplier for this hotel, so the makers pour coffee all over the place with remarkable ease!
October 28, 2013
Rated 4 out of 5 by BHSgirl71 personal touch
when calling customer service, they answer by stating your name. When we couldn't raise the window shade, they sent a mechanic straight away. It was a simple fix, and once raised opened our view to the city. After the ball drop on NYE, the staff conducted the return of guests in an orderly manner so the elevators were accessible and the crowd did not become overwhelming, i.e.pushing, shoving, everyone wanting to be "first" in line.
January 3, 2014
Rated 4 out of 5 by Klippy Renovation exceeds expectations
Sometimes when selecting a Sheraton property I am hesitant, as my experience has been that some Sheraton properties can feel a little tired and in need of renovation. This was not the case at the Sheraton Times Square. The property had recently had a significant renovation. The property was warm, inviting and comfortable from the lobby to the guest rooms. The staff were also very friendly and welcoming. I felt recognized and rewarded as a SPG gold guest.
November 18, 2013
Rated 5 out of 5 by lildiff clean and comfortable beds
rooms are spotless; bedding and mattress super comfortable; excellent shower and courteous staff.
May 23, 2014
Rated 3 out of 5 by Redbirdma Good Location, Fair Service
This hotel is has a terrific location on 7th Avenue in NYC. It has never been my first choice of SPG hotels, and I only use it as a fallback when neither the Westin nor W are available. The newly renovated rooms are pleasant but relatively small. The last two times I visited I did not get my expected upgrade as a Gold Card holder. Also the restaurant buffet is terrible -- always cold and tasteless -- and very expensive. Not acceptable for a major hotel brand.
November 26, 2011
Rated 5 out of 5 by JMC2013 it is in a great location
location is great but we usually have a t least 3 people stay in a room and the full size beds just aren't quite comfortable enough for two. Queen size beds would be great. .
May 22, 2014