Rated 1 out of 5 by MPB2014 Business travelers beware
From start to finish, this was my worst experience at a SPG property. The front desk sent me to the wrong room 3-4 times upon arrival. Room keys failed to work 3 times. AC unit would not stop running on Auto mode, then would not start, so room went from 60 to 80 in temperature each day. The front desk had no consideration for any of these issues. Shower took at least 10 minutes to get warm each use.
April 14, 2014
Rated 2 out of 5 by Mookie00 Highly Overrated
I'm my life I've stayed at some really upscale hotels and because I was referred by a friend to check out The Sheraton Downtown Columbia S.C( I decided to give it a try) Upon arrival everything looked great in lobby but once I entered my room..OMG..Water damaged in ceiling by bathroom, no microwave, mini fridge.Nada. One washcloth for my husband and I.One Dirty red Ottoman and chair with black stains and white crusty stains that looked like a man you know what.I have pictures..Not to mention we weren,'t informed about the renovation. My husband and I was there for our 18th anniversary and we were very unhappy about our room.340$ for nothing the only good thing was the attentive service when I called for more washcloths the next day and comfortable bed.
April 20, 2014
Rated 5 out of 5 Room over looking the pool
The only complaint I had was the bedroom of the suite we had over looked the pool, which didn't close to 11 PM. I need quiet to sleep. After being at the parks till 9 Pm, all I wanted was a hot shower, and quiet! I finally got a set of ear plugs, which I hate wearing but it was the only way to drown out the children's playful screaming. Great area, lots of choices for food, room was very clean, loved the lay out, just not the pool view. I'll be sure to ask next time, no pool view.
April 21, 2014
Rated 1 out of 5 by gerry237 Not a 5 star hotel
Just returned very disappointed with the Sheraton. We vacationed from March16-26.The shuttle service to and from Disney was scheduled, if you plan on using this, you are on their time, not yours. You pay $19.95 plus tax surcharge daily. We had the "peace and quiet "sign on the door but the maid still used her key to try to come in, not once but twice, after I told her we will take the sign off when we are ready. The hotel is very loud, you hear traffic all hours of the night. Never will stay here again, we paid for a 5 star, it was a 2 at best. It would have been cheaper to stay on property. Lesson learned. Needs improvement!
April 2, 2014
Rated 4 out of 5 by Doug2062 Great family hotel
This hotel is located in the hub of the theme parks and has 2 heated swimming pools and 2 hot tubs. There are lots of activities for kids, including a movie by the pool every night.
April 22, 2014
Rated 2 out of 5 by cpwool Not again
We go to Orlando a lot so we were looking for a hotel resort where we could stay at over and over again. Sorry to say not this one, We were alowed to checkin to a room late almost an hour, was first told it would be 2 hours wait till I complained and they magically found a room. We really wanted to relax at the pool. Did not happen. The pools was packed, there were no chairs at all, and when I asked for a towel I was told there were no more. So we didnt get a chance to enjoy the pool, but i was hit with a ball twice, there was no supervision of children anywhere, When me and my husband did try to go to the hottub 20 minutes before it was closcing, there were children in it throwing balls around, some into my place, so innappropriate for people who just wanted to relax in the hot tub. But the breakfast was good, the only bright spot we encountered, Sorry, will not be back.
April 15, 2014
Rated 4 out of 5 by AC0808 Lake buena Vista Stay
This was a nice place. However, as we have had a week of staying in different Sheratons I think the price is too high.
April 21, 2014
Rated 4 out of 5 by SugarJ59 Great Hotel, great location!
Great location right near Disney. Huge rooms, great staff. I would highly recommend.
April 21, 2014