Rated 4 out of 5 by Will28 Birthday disney trip
My girlfriend and I spent her birthday week at the sheraton to visit disney . Stay was very pleasant . Had breakfast every morning at the restaurant , Dennis, took great care and was friendly to us every day. The bellmen/valet guys were all nice and helpful with getting cabs or whatever we needed . We would return for future visits . Thanks!
June 1, 2013
Rated 5 out of 5 by Paul11 Excellent hotel
I came to Orlando to visit Universal and Disney. Hotel staff were very friendly and helpful. Room was nice like brand new and clean. The guy who checked me in was very accomadating, got a king bed and view of disney fireworks was awsome! Restaurant food was good, but breakfast buffet was old and cold. Get breakfast off their menu, excellent!
October 10, 2012
Rated 2 out of 5 by xcolpa Not what expected
1. Room Key didn't work in Pool Area and Building Access, very inconvenient
2. Hotel will charge you for "mandatory" Resort Fee, and doesn't qualify as a Resort... they state is for Bottle Water in your room an coffee... Those charges should be illegal.
3. House Keeper Knocks the door every day at 8:00am, there was no "Do not Disturb sign"
October 27, 2012
Rated 4 out of 5 by Waldo Nice stay but room mix up
Rooms were nice but we ended up divided into two rooms, making it difficult with young children. Staff tried to help but I wish we would have had the room we expected to have.
Transportation to the theme parks are overcrowded and infrequent. Hotel staff told us one time, the park another time and the bus left earlier than both had told us.
August 6, 2012
Rated 1 out of 5 by ChiDude18 One of worst sheratons I've stayed at
Broken ice machine on my floor forced me to walk stairs to find one that worked. Remote for TV in sitting area didn't work. Low water pressure in shower. Air conditioning units were LOUD and kept waking me up. The room felt like a lower end hotel that has been fixed up some and had Sheraton branding slapped on it. Staff was very nice.
November 21, 2013
Rated 4 out of 5 by SugarJ59 Great Hotel, great location!
Great location right near Disney. Huge rooms, great staff. I would highly recommend.
April 21, 2014
Rated 3 out of 5 by Jamie904 Traffic
I would only recommend this hotel if there was a room available in the interior. Facing the pool. Our room was facing the street and parking lot and we heard the traffic and maintenance crew all night long. The walls were paper thin. So we heard our neighbors all night long too. The neighbors alarm went off at 6 a.m. and woke us up too.
September 8, 2012
Rated 4 out of 5 by bayarea16 All is good
I was there for business purposes, - no Disney nor any other external attractions. Hotel lived up to my expectations, no surprises, food was good, easy access to all facilities and great pool area for the social part of the event. Best of all, total focus and attention by staff - with ongoing check-in and availability when required!
November 7, 2013
Rated 2 out of 5 by edcruz A couple of issues
* water heater was not working well. I could not take a shower.
* Hotel is charging a resort fee plus parking fee - a total of $20xnight plus the charge of points& cash. this make the attrativeness of the program much lower than before. They should not charge a fee and if you have a very good reason - it should not be more than $10.
September 19, 2012
Rated 3 out of 5 by Wyatt2013 It Could Be better
Congested location, but with lots of dining choices nearby. This hotel is not maintained to the level expected to be associated with Starwood. Elevators are old, slow and out of order. Popular with familes due to location and pricing. Needs alot of attention to detail and daily maintenance. Staff were very pleasant and professional.
August 20, 2013
Rated 3 out of 5 by RyansMom Good location
This was a good value for the deal we got. Room was a little smaller than we are used to staying in. Close to many things--especially restaurants and parks. Disappointed in Palm 27. Food was not as good as I hoped especially for the money spent. Waitress was very inattentive but it was nice to have dinner by the pool and fire pit.
October 15, 2013
Rated 4 out of 5 by MLeticia Very nice experience
Overall the hotel is very nice. The room, the pool, the restaurant, the main building were fantastic. Kudos to the housekeeping staff. They did a phenomenal job. The only issue I had was with the look of the lobby and elevator of building 3 where we stayed; it was not well kept. But other than that we had a wonderful experience.
September 2, 2013
Rated 5 out of 5 by MDMinMiami Very Nice Hotel - Great way to use Starwood points
I stayed at this hotel to celebrate daughters birthday and to treat her to 3 day visit to Disney World. The hotel is fantastic, upgrades are awesome, staff is great. Elizabeth was especially very helpful. I would recommend to any platinum starwood member when traveling through Orlando.
February 18, 2014
Rated 5 out of 5 by Paul35 Best staff around
I staying at the Sheraton Lake Buena Vista for a week and was extremely pleased with the friendliness, professionalism and all-round excellence of all staff. The excellence of the staff at this hotel made my stay. I would highly recommend this hotel.
March 12, 2014
Rated 4 out of 5 by jdbth The quality price and presentation od the food in the resaurant has improved dramatically.
The good news is the food is excellent and you should promote your resaurant more. The bad news is that I was promised a mini fridge and it was not there. This is the second time this has happened. It seems those doing the check in do not have up to date info on the ammenities in the room.It would have been a nice conveience.
May 11, 2013
Rated 5 out of 5 by Morony Excellent resort
This is one of the best resorts we have ever stayed at. Jason, the Recreation Director, as well as everyone else at the resort provided outstanding service as well. The accommodations were excellent and the room was quiet, even during Spring Break. The hotel location was close to everything. Tracey at the Spa was excellent!
March 27, 2013
Rated 5 out of 5 by yankee219 Another Great Stay
Have stayed numerous times and this hotel is superb. Love the staff, the facility and access. It is a great place to stay.
April 11, 2014
Rated 5 out of 5 by Doncin2014 Not perfect but very good
Our first room in building 3 was less than expected but after being moved to Palm 1 things got much better. The air conditioning was not working but the staff had it repaired minutes after I brought it to their attention kudos to Michelle at the front desk and the engineering dept.
February 6, 2014
Rated 3 out of 5 Missing Two Things ...
Mexican tile and baby alligators (which I'm pretty sure you can lease).
The room key printer at the front desk could only print one key. When I stated that I required two room keys, the front desk worker had to retreat to a "back room" key printer which could handle such bulky requests.
Other than that, loved it!
November 15, 2012
Rated 5 out of 5 by EWaldron Fantastic renovation
Great location for lots of Orlando activities - renovation of guest rooms looked great. Enjoyed the multiple F&B options on property and really large pool area.
Standard guest room bath was a bit small for new renovation; would have rather seen a walk-in shower only than a tub/shower to create a sense of space.
June 6, 2012
Rated 4 out of 5 by Buddhasbison Spa day
The Couples massage was the high-light of our 6 day stay!!
"Buddhasbison" on Trip Advisor
April 11, 2014
Rated 5 out of 5 by Rob34 Service was fantastic, Rooms need to be renovated
I want to compliment Grace Martinez who is the Banquet Manager. She is top notch and goes out of her way to ensure great service. The staff as a whole was very good and accommodating. Food is very good for a Sheraton. Only area that needs a facelift are the rooms. They are on the low end for a Sheraton.
November 7, 2013
Rated 5 out of 5 by Casey A+ for everything!
. Everyone we met from the time we pulled up to registration had a smile on their face. The check in person was most gracious and accommodating. Our room was spotless and we never had a better night sleep. The hotel location was perfect with lots of food choices nearby. Would definitely stay there again.
August 31, 2012
Rated 3 out of 5 by Diddy5 Decent room/questionable depiction of room
Please note that the sink area is in the bedroom/hallway - a little weird, no privacy. The hallways, air/heating system (very noisy) elevators and certain common areas could use some updating. However, very comfy beds- a decent stay '3 star' stay.
Oh...great crab cakes at the bar and good on site shop.
May 20, 2013
Rated 5 out of 5 by BobC Certainly would stay again
Overall this was a great experience for us.. We did have 2 rooms booked and there was an unexpected wait for our 2nd room, but the staff was able to correct it and get us situated once we pointed out the problem we found the pool area to be beautiful and the location was very close to Downtown Disney.
May 13, 2013
Rated 4 out of 5 by SavannahSmiles Great location and amazing food!!
Location very close to Disney and outlet! Food at pool bar and breakfast buffet far exceeded my expectations!! Cleaning staff needs to pay a little bit better attention to detail when cleaning but rooms were nice! Hotel recently had a major renovation. You can tell. Everything very modern and fresh!
October 7, 2013
Rated 5 out of 5 by lonemike The staff are supreme
I was very, very impressed with this staff. From the front desk to security, everyone was friendly and helpful. In point of fact, they went beyond the call of duty and was able to even find me a cell phone charger for my older cell phone. These people are great. Liz and Security head in particular.
October 22, 2013
Rated 5 out of 5 by Bryan1113 Great stay
Terrific stay. Wasn't asked about SPG gold bonus and when I asked Guest Services wasn't sure what it was
April 6, 2014
Rated 4 out of 5 by Customx20 First Disney Trip
I booked the hotel for its convenient location since I have a 20 month old and this was her first trip to Disney World. Upon arrival the staff I met was very friendly and even though they were extremely busy they had a welcoming attitude which caused a great impression. We spent the next day after our arrival by the pool and ordered from the hotel menu; I have to say I was very dissappointed with the quality of the food, the fries we ordered were extremely oily and the hamburgers tasted horrible, I expected a better quality given the price you pay for food. If you stay at this hotel skip the food and order from delivery.
On my last day I asked for a late check out and even though I'm a platinum member the staff on duty the date of my departure was less than accomodating, it was only until I told the front desk I had a 20 month old and needed some extra time to pack that they agreed to extend it till a 13:00h check out; very upsetting and showed a lack of customer service on their part.
September 23, 2012
Rated 3 out of 5 by DonnaTNT Not recomended
The room was ok but over priced. I have stayed in other Hotels for the same price that were a lot nicer. The bed was very comfortable. The conferance room was so cold it made the conferance very unpleasant. So cold I will not be attend any other conferances at that Hotell.
The staff was very nice
November 14, 2012