Rated 4 out of 5 by dzaek poor check out service
While I enjoyed the stay at the Sheraton, I was sadly disappointed to spend 25 minutes in line to check out. Since the hotel did not leave an invoice under my door for me to look over, I had to wait in line to settle the bill and make sure it was correct. Spending 25 minutes in line was not an enjoyable experience and the bank of empty computers only a few feet away suggested the problem was likely a staff shortage. I did not expect this to be the case and will relay this message to anyone who asks about the hotel and their services.
June 25, 2013
Rated 3 out of 5 by Nigel59 Hot water would be nice!
have stayed a few times at this hotel. normally better than this last experience. Room clean but could use a little "refreshing". Staff friendly and professional. Shower pressure was intermittent at best and varied between stone cold and warm. At a hotel of this stature my expectations would be higher than those experienced. Further, the lineup for checkin took about 15 minutes nad when I observed the lineup for checking out, I gave up on that idea and returned to the room to execute a telephone checkout resulting in further delays.
October 23, 2012
Rated 5 out of 5 by Marrick Very Personable Staff
I spent one month at this hotel while conducting business in the Toronto area. My experience at the Sheraton was VERY positive. What stood out, was the staff. For example, Blesilda accomodated the food requests of my children when the stayed at the hotel for a family visit. My son has food allergies which Blesilda took not of. She then ordered various foods he could eat without triggering a reaction. The help was all strongly appreciated.
July 29, 2014
Rated 1 out of 5 by Svp2k5 Charged twice for the hotel room
I stayed at the Sheraton Centre May 24 - 25. I booked through a third party website as it was last minute. To my surprise/shock, Sheraton lost my booking at check in. They kindly fixed this (or so I thought). It wasn't until a week after departure that I realized I was charged twice for the hotel room (Once by the third party site and once by Sheraton directly).
I have recently switch hotel brands, and have stayed at Starwood hotels three times in the last month.
I expected far more, and am considering switching to an alternative.
June 2, 2013
Rated 5 out of 5 by HappyStarwoodFan Excellent Hotel with great Staff
My second time at this hotel and they did a great job of starwood recognition. Was upgraded to an awesome suite that seemed to be the size of 3 regular rooms. My guests that came with me had a gluten allergy and the staff at the lounge were helpful in finding her something she was able to eat. The best thing though was that the next day she was back at the lounge, a different staff member automatically came up to her to offer gluten free snacks without her asking for it. Well done lounge staff and well done Sheraton Centre Toronto!
May 6, 2013
Rated 5 out of 5 by SUNSHINE FABULOUS STAY!!!
Have stayed at the Sheraton Centre several times , and this stay again met all our expectations and more!.....Our Christmas present for my 85 year old Mom was a 2 night stay at the hotel, Club level, with all the xtras...including dinner and tickets to see Jackie Evancho at Roy Thomson Hall...what a performance!! From arrival to departure our stay at the Sheraton Centre was almost perfect...only glich, the thermostat in the room wasn't working, but was replaced and functioning before the end of the first evening...what service!!!..
March 16, 2013
Rated 1 out of 5 by deadoc Seriously Disappointed
This was perhaps the worst stay I have experienced at this hotel. From the valet parking to check in-to the noisy halls to the overly scented facilities room (they use plug ins) to check-out and the screw up with my bill. The staff was unusually rude, the food in the club lounge was horrible, the staff did not respond to the noise complaints, they missed two of my wake up calls and I watched the Manager of the parking area "dress down" an employee who was only trying to assist me.
Overall if I can avoid staying here again, I will!
December 17, 2012
Rated 1 out of 5 by AD66 Tired and way over priced
I stayed at this hotel due to it being downtown with access to the underground network. My stay was terrible I had the worst sleep in any hotel I stayed at, I had the service elevator next to my room that went all night, the furniture is scuffed and tired, the bathroom is tired, I had to sleep with ear plugs and did not wake up rested at all. All of this and $CAD500 per night, nothing like gouging for PDAC, if they are going to charge exorbitant rates they need to at least back it up with half decent rooms. Shocking for the price, it is not even a $200 per night hotel, they exploited the fact it was PDAC but they wont get any business from my company for the rest of the year, this was not a last minute booking either, it was made 6 months prior to my stay.
March 12, 2014
Rated 4 out of 5 by Noble1 Great Hotel and Staff
Great check services in by Anastasia, Club Lounge is always a highlight with friendly attentive service by Joanna and Davit who take great care of me, comfortable hotel and room with convenience to all shopping without having to go out into the snow. Also Ronnie on front desk provided prompt resolution of a problem. The hotel provides all of the comfort and amenities a guest could need.
Had an issue with heating system in room which required a 2am Maintenance call and the hot tub was broken throughout the stay. These were unfortunate occurrences but overall I always enjoy this hotel and will return on my next visit to Toronto. I am hoping the hot tub jets are fixed during the down time.
Thanks for the service from your staff, look forward to returning!
January 1, 2014
Rated 4 out of 5 by Mellow123 Great service!
Our room was clean and the check in process was all very streamlined. A bit miffed at the price to park, but it is downtown TO, so that's just what you get. Was SUPER impressed with the service though, lots of smiles from all the staff and they gave us a super early check in (12pm) as we were coming in for a show with a four year old! That gave us the chance to settle for a bit and get cleaned up after the four hours of driving. Wish wifi was cheaper/complimentary, but we did access it in the lobby to FaceTime family good night :)
December 28, 2013
Rated 3 out of 5 by Corrie1950 Comfortable, clean but amenities need work
My room was clean and comfortable and it was a great location. The staff were pleasant and generally helpful but I asked for a 7:30 am wakeup call and wasn't called until nearly 8:00, certainly an issue for getting to my meeting on time. Plus, the TV service was really poor. The picture was excellent when you could see it; there were regular digital breakups and "no signal" messages and the remote functioned really poorly. I was not able to watch the morning news at all. A small thing but not what you expect from a high-end hotel.
December 10, 2013
Rated 4 out of 5 Hotel stay was fine but charges not accurate on bill
I checked out by calling front desk and they told me just room charges on bill and would email. I received 3 different emails with additional charges on receipt for phone calls (which I didn't make). I called hotel and asked to remove incorrect phone calls and email me new receipt. Never recieved updated receipt. There is too much hassle to stay at Sheraton. You receive 3 incorrect emails with receipts, constant emails for survey but can't get the updated receipt. I'm a business traveler and this process is way too time consuming.
November 19, 2012
Rated 5 out of 5 by RonRochester This is THE place in Toronto
I have stayed at the Sheraton Centre many, many times, since I was a kid. It's like an old friend. The rooms are always large, clean and in generally good repair. Some minor details may need updating (hallway carpeting), but they did not affect the overall experience. Despite being busy with a Lions convention, the staff still made each guest feel as if they were the only guest. I loved having Shopsy's right at the hotel! The Sheraton Centre will remain my address when I visit Toronto.
July 4, 2014
Rated 4 out of 5 by dph526 Pool
Enjoyed the outdoor pool area.
September 2, 2014
Rated 2 out of 5 by HHN2012 This hotel does not honor requests of SPG members
I have asked for a room at a high Floor and away from Elevator and I was told that all rooms are booked and I was given a room at a low floor and exactly near the elevator. I was hearing the elevator bell and door open and close with the floor announcement every night. During check out when I mentioned my compliant, staff mentioned that this is a corporate hotel and priority is for corporate members. I am an SPG member and I have stayed at other Sheraton hotels and much better experience. I will not use Sheraton in Toronto again.
October 27, 2012
Rated 2 out of 5 by suegee There was a problem the night I stayed
When I checked in, I was pleasantly surprised that I was given free local calling and internet as they are not usually included with my corporate rate. But I wasn't told I was getting these because none of the TVs in the hotel were working.
After a long day of the Polish Festival with relatives, all I wanted was to climb into my sweet sleeper bed and watch a couple of hours of TV. So very disappointing that the staff did not provide this information at check in -- I wouldn't have spent half an hour trying to make the thing work.
September 17, 2013
Rated 4 out of 5 by Dennis65 Check in was difficult
When I made the original reservation I mentioned that I had a gift certificate from my daughter. Apparently this threw everything for a loop on arrival. The reservation was made but there was no room rate and much discussion took place in the back office with "the manager".
We were left standing looking like we had done something dastardly or illegal. While we stood there I heard others being told they had free wifi or an upgrade etc. While I have a SPG card, it meant virtually nothing and nothing out of the ordinary was offered.
In the end we received a room rate of $195, a discount form $249. But the embarassment and wasted time was not worth the $50. I will advise my daughter to never buy a gift certificate again, it seems to confuse such a large organization.
April 25, 2014
Rated 3 out of 5 by JimSC ISSUES
We reserved a King bed, but received a small room with standard bed. Moved to two double bed room after complaining. Sold the club package with internet service, but thought there were snacks during the day, but received a less than stellar breakfast bar and very light snacks at limited hours in evening. Cappuccino machine worked only half the time and continually had to new internet package to obtain internet. Not worth the additional charge per day. Very disappointing.
July 12, 2014
Rated 5 out of 5 by Sakura2 21st Surprise birthday
My 21st surprise birthday given by my family was indeed a memorable one.
We were all treated like a very important people, we stayed in other starwood properties, but the staff at the Sheraton Toronto Hotel were amazing, starting at the Front Desk with the help of Steve and Lily. The Room Service staff Alam surprised me with an amenity delivered to our room. Priscilla our room attendant and all the club lounge staff were also very friendly and helpful. Our high regard to Lily and Alam , who did a bit further for our great stay.
July 15, 2012
Rated 1 out of 5 by JP144 Disappointment
This is a very ugly and poorly laid out hotel. The staff were trying to be helpful but the facilities were out-or-date and the rooms were poorly decorated. Very old fashioned - dark browish plaids that matched other depressing decor in the rooms and hallways. No fridge - television worked erratically - no newspapers in the mornings. Restaurants - dark and very very overpriced for any kind of breakfast.
A VERY DEPRESSING HOTEL AND I WOULD NEVER STAY THERE AGAIN DESPITE LOCATION!!!!
July 5, 2014
Rated 1 out of 5 by johndimitrakakis Just Simply Poor
Where do I start? First of all my mattress was broken with flat springs in certain areas of the mattress. My second issue was the smell of the room. It was clearly never properly deodorized from smokers in the past as it had a musty feel and smell over all. My final issue which i have never experienced at any hotel was the heating situation and lack of proper ventilation. The room was so hot it was borderline obnoxious. This was also the same deal with one of my colleagues room. This made the room extremely hard to get a good nights sleep. This caused sinus flareups and constant sweats. I plan on visiting Toronto many times over the next two years and at this time I do not think I would return nor would I send any of my colleagues to your hotel at this time.
December 12, 2013
Rated 1 out of 5 by Anonsmoker Smoking in a non-smoking hotel
I normally enjoy this property and regularly stay here. When I checked into my room, it wreaked of smoke. Clearly the person in the room before me was a heavy smoker. I asked housekeeping and the front desk when I checked in to have the room aerated with an oxygen machine that they use. They never brought one and said it was in use on the 18th floor. So much for a non-smoking hotel. I couldn't shower as the smoking was done in the bathroom. They weren't able to switch me to another room until the next day. As I have a tough time with smoking (my system shuts down), I just put towels on the floor outside the bathroom and literally didn't use my own bathroom but rather the public ones downstairs. Pretty pathetic. The next day's room was perfectly fine but that one night experience was really horrible and left a really bad taste (no pun intended) in m mouth.
July 27, 2014
Rated 4 out of 5 by JanPaul Where to stay for Toronto Boat show
We stayed in the hotel overnight so that we could visit the Toronto boat sow. The rate offered in conjucnction with the show was very good. With a shuttle available to transport us to the CNE grounds the hotel was in a perfect location to give us access to the downtown night life, shops and eateries.
The only complaint we had was that the mattress on the King size bed was in need of replacement. All in all the room was clean, roomy and well equipped.
We will be back and would recommend the hotel to anyone visitning Toronto.
January 13, 2013
Rated 5 out of 5 by rroory This hotel is the Best Hotel in Toronto!
I just wanted to share with all who are thinking about booking The Sheraton Toronto; it is an amazing hotel and you will not be disappointed. Beautiful property, great rooms, wonderful staff and do not leave home without your bathing suit as this is the Most Outstanding Hotel Pool in the city. You can swim indoors and outdoors in winter and summer. Hotel Sheraton offers everything. I have stayed here multiple times and just love it. Have even booked the hotel for my daughter's Birthday party. Love it! And I travel globally.
March 23, 2012
Rated 2 out of 5 by Jbattle2 Not Getting Better
I have stayed here on several occasions over the last 10 years. I find it a little more disappointing each time. The rooms are getting tired, they need sprucing up and modernizing. I like the location of this hotel, the office I visit is across the road, but I find it rather noisy, not due to guests but more due to ambient noise.
A small group of us had drinks in the Hotel's Bistro, the service was poor and aloof (this is not the first time that has happened), the wine and beer list limited and uninspired. Check in staff are always great, I once emailed the manager to compliment a couple of helpful staff but never heard back. Guess the staff don't need to hear compliments from customers?
There are better choices for hotels in the area I feel. Hard to beat the location though.
May 17, 2014
Rated 4 out of 5 by JackieP Hotel caters well to its customers
The hotel caters well to its customers. It is well located and the staff is very responsive. The hotel is showing wear so the upcoming renovation about which I read is needed.
August 26, 2014
Rated 4 out of 5 by Vinsim01 Staff are attentive and considerate
I would like to say how much we appreciate the kindness and wonderful service we have had over the last few years in your hotel. Of special mention is the staff in the Club Lounge and in particular, Blesilda Pagaba, who always makes our stay very special. We were particularly touched this last visit in June when our daughter was given a box of chocolates for her university graduation. We return often to Toronto and staying at the Sheraton Downtown is our home away from home. Thank-you again!
June 18, 2014
Rated 4 out of 5 by Alison03 Room temperature
I found both my room as well as the meeting room to be very cold. During the two day conference, I had cold air blowing down my neck. I even saw other participants wearing their coats! I asked the conference coordinator several times to arrange for heat but nothing happened. As for my room, the thermostat was set at 71 degrees which was way too cold especially for my elderly parent. We tried adjusting the temperature but the heat only kicked in at night. As a result of this, I ended up returning home with a very bad cold.
December 19, 2012
Rated 2 out of 5 by unsatisfied1 Uncommon Bad Experience
I should write reviews when the experience is good, but given that very little was done (discount, free stuff, coupons, complimentary room service, bonus Starwood points, etc etc) to acknowledge the issues, all is fair and this Time, Sheraton Downtown Toronto will have some due diligence to govern themselves with, by way of this review.
1. The room was frigid, and even half way through the night, it was impossible to get it to a comfortable temperature.
2. I didn't know the room service menu was on channel 3. Only after calling help desk, and on my out of the room noticed the card that explained the channel 3 rules had fallen behind the t.v.
3. The bathroom was not clean from the pevious guests. No joke.
4. Had a meal at the BnB bistro, once I finally got seated.
February 7, 2013
Rated 4 out of 5 by HK57 great conference hotel, expensive WIFI
I attended a conference at the Sheraton Centre in downtown Toronto - it's a great location and the staff were exceptionally friendly, helpful and efficient. The hotel is near museums, restaurants and excellent shopping. There is also a lot of live music in a very safe and friendly town.
I have only one gripe - wifi in your room is expensive. This may be normal in North America but it is free everywhere in hotels in Europe. The hotel is not cheap - why stick to this outmoded practice?
June 24, 2014