Rated 4 out of 5 by EclecticGuy A grand and gracious hotel
The Park Lane has plenty of old-world style and comfort in a superb location. It could use a little sprucing up in places. Ask for a park view and you'll be happy. The Palm Court has been kept in pristine condition, exquisite and distinctively London. A great place for afternoon tea or late-night cocktails. The staff works hard to honor requests. If you get a good room, you'll enjoy the stay.
February 11, 2013
Rated 3 out of 5 by Clickyman007 Disappointing
I have stayed in many hotels in London, sadly, this one fell short of expectations.
No kettle or coffee making facilities.
Air con unit didn't work
Decor in the room was awful
Money has been spent in lounge and dining areas, not in the rooms.
February 11, 2013
Rated 3 out of 5 by GPKR13 Dissapointing stay at Park Lane London
Although there has been no major problem, I was disappointed by my stay at Sheraton Park Lane. Whilst I am a Platinium member, I did not feel any extra attention. I was upgraded to an executive room (so they said) but which just looked the same as the others ones and at the very end of long corridors (whilst I would have expected to be upgraded to the best rooms like at other Sheratons, exec suite, etc.). The fitness center is quite limited and there isn't a lot of equipment (which is even getting old).
All in all, I felt that it was expensive compared to other experiences at other hotels.
February 11, 2013
Rated 3 out of 5 by PWR2013 Great Hotel - Except if you are SPG Platinum
I keep coming back to this hotel, as I love the location / neighborhood, bar and restaurant, and generally the hotel itself. However, I'm going to have to find another Starwood hotel in London, as I've reached my limit with the "selective" upgrade policy at the hotel. Every time that I've checked in, I've had issues with them being able to find anything but a standard room. I understand this can happen and don't expect an upgrade at every check-in, but this has never gone smoothly here. They have claimed that my Platinum number wasn't listed ("sorry, we would have saved you a room"), they have been oversold, all the upgraded rooms were being cleaned/renovated, etc... In this case, as has almost always been the case, after a couple attempts at giving me a standard room, the manager was able to "switch some bookings around" to find something. Again, I don't expect to be upgraded every time (or even most of the time). But this is the ONLY hotel around the world where it seems the focus is on trying to prevent an upgrade from happening and they will only provide to you if you really insist. Not switching from SPG and in fact have converted most of my fellow travelers in our company. But can't recommend this hotel anymore.
February 8, 2013
Rated 2 out of 5 by Const Our one night stay in Park Lane Hotel
Staff very friendly and helpful...can't fault them but I would say, generally, there's a sense of 'meanness' about the whole experience at this hotel.
The humblest bed and breakfast would offer a free bottle of water in your room and maybe a couple of biscuits for your tea? Your three teabags....
The kettle lead is so short you have to find a place where the lead will reach the socket...
The hotel is clean and quiet but it's the details that are important, the sense you are valued for that is missing.
Many people go there on a one night city break, often a special treat, and this hotel does not leave you feeling very treated....
And microwaved scrambled eggs!...and the cold breakfast....
February 4, 2013
Rated 5 out of 5 by marsita we had a most enjoyable stay at the Park Land
The hotel is in a great location near a tube stop and Green Park. The staff recognized my starwood level and we received a room upgrade to a suite. The staff was very attentive and we had a lovely time having high tea in the Palm Court restaurant. There was a harpist who played during the tea.
February 3, 2013
Rated 5 out of 5 by Aussiewolves Wonderful luxury at an affordable price.
The Park Lane is a wonderful hotel that has kept many of its old world charms. The rooms are spacious with very comfortable beds and all the modern amenities. The hotel staff are friendly and courteous. The beauty of this stay is the old world experiences on offer.
January 29, 2013
Rated 4 out of 5 by SaRC Room amenities
We were very happy to see that we could order a complementary tea and coffee set, which enhanced our stay greatly. It was unfortunate that a plain bucket of ice came at a high price.
January 27, 2013
Rated 5 out of 5 by Caro1966 Lovely hotel
Very nice overnight stay. The only concern was the bathroom which was a littkle cramped making the bath difficukt to get in and out of. This would be a problem for someone who was not aguile. However, every expectation was met bearing in mind the small price we paid for a room in a 5* hotel.
January 24, 2013
Rated 5 out of 5 by Jamie24 A Unique English Hotel
The PLH is the consumate English hotel situated in Mayfair/Picadilly and walking distance to great restaurants and museums. Though the facilities of the hotel are limited vis a vis swimming pool or oversized rooms, the location adjacent to Green Park and Buckingham Palace and the flavour of the hotel trumps any deficiencies. It is a fun and unique hotel with attentive and professional staff. Thank you
January 22, 2013
Rated 4 out of 5 by Jmcmfc111 Lovely bar area.
Fantastic location. Staff polite and welcoming. Entrance and bar area very grand. Unfortunately room was old and tired, but the bathroom was the biggest disappointment. I wouldn't expect this standard in a 2 star.
Had an enjoyable stay but would think twice about returning.
January 20, 2013
Rated 4 out of 5 by Fred55 Good but not great!
A good but not great hotel.
Nice location-across from Green Park. Very convenient to Mayfair, Piccadilly and Buckingham Palace.
Staff very pleasant and helpful--especially in the bar and at the concierge desk. Rooms clean and well maintained. However, always a minor glitch when I stay here--this time no newspaper despite 2 requests. Had problems during previous stays, I complained and received a comp room upgrade this time which I appreciated.
January 19, 2013
Rated 1 out of 5 by Businessandpleasure Old, DIrty and Cold
Need I say more? This hotel is highly overrated. The standard rooms are old, bathrooms are antiquated, and not in the charming sense of the word, the rooms are cold and windblown on a cold winter day.
The staff, by contrast, are young, helpful and apologetic. They deserve to work in a better environment.
The location is optimal. It is time for Starwood and/or its partners to make the direly needed investment to bring this hotel up to Sheraton standards. Until then....please de-list it from your system and take off the Starwood names.
January 16, 2013
Rated 2 out of 5 by Gordon23 Good and Bad
Our first room was on the top floor and when the wind started blowing the lanyard on the flag pole made such a noise that we had to move to a first floor room. In that room it was impossible to control the temparture so we slow cooked in bed even though it was freezing outside. The plug in the bath didn't work and a cold tap leaked. Listning to drip drip is not condusive to sleep.
The breakfast was first class but the restaurant was mixed. The staff could not have been more helpful.
The location for us was perfect
January 16, 2013
Rated 2 out of 5 by DoctorKat Fantastic Concierge
Visit just for the fantastic concierge, Jolanta K - she went as far as lending me her watch for the day. Exceptional service.
January 14, 2013
Rated 4 out of 5 by S2013L Great Location
Good location in London for business travel. Would like to see your offering include WIFi
January 11, 2013
Rated 5 out of 5 by Jeannesky JeannePL
This is a beautiful historic hotel with an amazing location. We hope to return!
January 9, 2013
Rated 5 out of 5 by VIVA2013 Perfection
Everything from the start to the finish of our stay in your hotel was perfect....thankyou.
And so say my two daughters, aged 10 and 12.
January 8, 2013
Rated 4 out of 5 by JT13 Enjoyable stay in London
Excellent location, helpful staff and well appointed room. The only negative was noise, due to wall thickness. Otherwise very good. I would recommend the hotel to anyone visiting London.
January 8, 2013
Rated 3 out of 5 by Iaresearch Great Location
Perfectly located at a walking distance from high-end shopping areas, Hyde and Green Parks and with easy access to public transport. Staff was friendly and ready to assist. The rooms should be looked at by an interior designer.
January 8, 2013
Rated 5 out of 5 by Roomwithaview Splendid stay
Yes, a splendid stay indeed. The Park Lane is a warm and hospitable hotel. All menbers of the staff are extremely kind and helpful. This year we especially liked to see the young female concierge receive her golden keys!
January 7, 2013
Rated 2 out of 5 Good Location & thats about it
Hotel is in a great location, nice staff, bar/dinning room is nice however the floors with the rooms smell like an old hospital. Also looks like one. No Hair dryer. TV fuzzy,
January 6, 2013
Rated 5 out of 5 by Scott1966 Breakfast
It was all very good apart from the breakfast experience. Very poor directions and a little soul less. Needs better planning if a long term refurb
January 5, 2013
Rated 4 out of 5 by ECEJon Nice stay
It's our first New Year stay at the Park Lane. We were upgraded to a nice spacious suite after I called the hotel the day before we arrived, we have two young children, the reception staff was so helpful and that definately was a nice surprise for us.
The location is superb. Hyde Park, Bond Street, Piccadilly Circus,Leicester Square,Buckingham Palace... all within 15 mins walking distance..
The room is comfy and a little bit dated but very clean!
Only slight negative point is their afternoon tea at the Palm Court is rather polular and advanced booking is often required and we were not informed at checkin and when we wanted to have one, it was full.
January 4, 2013
Rated 5 out of 5 by peterm Great staff and WONDERFUL location!
The concierge staff truly made every effort to make our stay enjoyable. They made sure we had bookings for the restaurants we wanted and researched what options we had [especially for the night of my wife's birthday! and this was NOT easy during the Christmas Holiday!] The are really helpful and welcoming ! The front desk staff were also great in allowing early check in, upgrading our room and sending a lovely amenity to our room.
The rooms need to be upgraded soon, they look very shabby. The lobby bar however is lovely and a wonderful place for a drink. I would certainly return and recommend the Park Lane!!
January 3, 2013
Rated 4 out of 5 by JohnR Suite was ok
It took a long time to register at reception - because they did not give us the free upgrade we had been promised as compensation for being moved out of Le Meridien Piccadilly Hotel - when they overbooked on New Year’s Eve.
When I showed the manager the email on my phone they changed our room.
I thought it was only "average" for an executive room in this standard of hotel - small-ish and slightly "tired". I have stayed in much nicer rooms for much less than they charge here.
On the third floor overlooking Green Park - just lower than the trees.
Some noise from the busy road and rather a noisy street party on New Year’s Day woke us up early.
In summary “Average - Not special” if you’re looking for somewhere for that important occasion.
January 3, 2013
Rated 5 out of 5 by Gena25 This hotel was a great place to stay
This hotel was a great place to stay. They upgraded me because I was a spg memeber. Explained my benefits to me and gave me options. Room service is a little expensive but the staff was very friendly. Concier was always willing to help and giving us advise as to where to eat what to see. Great Hotel
January 3, 2013
Rated 5 out of 5 by De2012 A great place to stay
An elegant English hotel with everything you require- we stayed in an executive room for 8 nights on the top floor with a magnificent view over Green Park across to the city. An oasis when you return from a day of travelling, sight seeing or shopping. The beautiful Palm Court with drinks, high teas, coffees & cocktails with the harpist playing each afternoon was lovely. Great gym, helpful staff- would definitely stay again. Only complaint- very bad water pressure in the shower.
January 1, 2013
Rated 5 out of 5 by Art21 This hotel has great location
Excellent service by the concierge, we got reservations in the best concerts and the best night clubs in London.
December 30, 2012
Rated 3 out of 5 by Biotech Great staff terrible room
The staff are very good friendly and helpful but the room was the worst I have stayed in for a very longtime and certainly not what I understand to be a Sheraton room. The bed pressed against to wall not good for one terrible for two! The bathroom was awful badly marked bath and old sink. You have to question wether this is a four star hotel room. This said the rest of the hotel was very good with great staff and food. I did ask to be moved but was told this was the only available room. A waste of the points I used.
December 30, 2012