Rated 2 out of 5 by Deb17 Average Hotel
I thought for where it is and what it is, when you add in the resort fees $10, and then $10 for parking you are better off staying in a closer hotel. I didn't like the area either. Should have stayed right in Lake Buena Vista or in the park for the money
May 17, 2012
Rated 5 out of 5 by annie2626 people that work at this hotel are friendly and at your service at all time
we enjoyed are stay very much everyone from the valet to the bartender( Ivanna) and the manager of zest (John) were very nice and
made us feel very welcomed and the service
was wonderful. A plus service. also (Charles)
waiter at zest too. thank you all!
October 29, 2012
Rated 3 out of 5 by Nspeller Hidden fees
When I looked online it made it seem like everything was included. I had to pay extra for a microwave in my room and parking. It really wasn't worth it. It was small and cramped. The best thing about the room was not being in it, but being in the pool.
July 30, 2012
Rated 4 out of 5 by Ive0216 all staff should be on board
I stayed in the hotel from Thursday 11-29 through 12-2. When we first came in we were greeted by Elizabeth. She made us feel like a million dollars. She really made us feel welcomd. On Friday as we walked passed the lobby and once again greeted by Elizabeth sh. Recomended the breakfast buffet and told us all the wonderful items on the breakfast buffet. Friday night we requested additional sheets and it took the staff 1 1/2 to get us the sheets. No apologies were given, and the follow up phone call was never received. On Saturday as we walked through the lobby there was no greeting and no acknowledgment. On Sunday when we checked out one of the girls answered a question with an attitude. I was unaware of local call charges and her response was " did you not make the calls to 407-....... Her response should have been" I see that you made some local calls and we charge for local calls". I stayed at the Sheraton in Ft.Lauderdale and it was amazing when I got the welcome from Elizabeth I thought it would be the same. I guess I was wrong.
December 5, 2012
Rated 5 out of 5 by VernK Hotel meets all expectations for comfort
Hotel staff is always courteous, helpful and knowledgeable. Staff was quick to respond to all queries and requests for assistance. This hotel is convenient to all the venues pertinent to Disney World. Also has the world's best crab cakes on the menu!!
May 29, 2013
Rated 3 out of 5 by Tata56 Aircon needs repair
We arrived late at the hotel after visiting the park tired and sleepy so did not bother calling for maintenance to check on the AC. It made a loud noise when compressor kicks in. We kept the temp high to control the noise.
November 11, 2013
Rated 3 out of 5 by AMPS66 Had to Request Nearly Everything
After check-in and getting to room, had to go back to front desk and request all coffee items (except the coffee maker) to be sent to room. Also had to inquire to receive my Gold level complimentary wifi, and it was then set up for me post check-in.
February 24, 2013
Rated 5 out of 5 by VIC58 BEST STAFF ON THE PLANET!!
Grace, security & housekeeping were overly accomodating with assisting me with an emergency with my Mother. Everyone was there for us, making sure all our comfort needs were met & so understanding. We appreciate everyone who was there for us.
September 13, 2013
Rated 5 out of 5 by gypsywoman Staff was awesome,awesome
i would stay here again and recommend that if you want comfort and good customer service this is the hotel for you.Can't say enough about the staff who went above our expectations to make our staff the best experience. THANKS AGAIN
October 23, 2013
Rated 5 out of 5 by 27Jackie Hotel stay at the Sheraton Orlando
The beds were comfortable, the pillows were great, the pool was nice but not heated. The hotel is nice, and the front desk agents were very professional, and helpful. Nice play to stay, and centrally located with easy access to I-4
October 21, 2013
Rated 5 out of 5 by Herb Great location, great acommodations
Sheraton always offers excellent locations, normal expected support and a great staff. They have done a great job updating the facility. The only complaint is the internet was a bit slow and the elevator was a bit stuffy. Overall, I would go back.
September 25, 2012
Rated 4 out of 5 by melweb parking issue
Only problem I had with this hotel was the parking situation. Friends could not come in and out with out a key, other starwood hotels do not charge them to come visit. Hotel is looking good with revamp, still alot to do, especially the elevators,
August 16, 2012
Rated 4 out of 5 by Rosi12 Under Construction... staff made our stay more pleasant
Although we had several inconveniences, we first arrived and there was no electricity, construction was taking part in the parking lot and our ac's, in both rooms were very poor; nevertheless the staff made it all better... great staff! Thanks!
August 22, 2012
Rated 5 out of 5 by Sheen42 Beautiful Resort
We stayed at this resort for only 1 night and wished we could have stayed a week. The resort is beautiful, the room was very clean and the staff treated you like you were the only person in the hotel. The service from everyone was exceptional.
February 10, 2013
Rated 5 out of 5 by Kathy67 hotel has comfortable beds.
Enjoyed our stay except air conditioner kept us awake. We are coming again in Nov. and would like to know how we can get a room with a quiet air conditioner. when the compressor comes on it wakes us up. Staff were great!
October 31, 2013
Rated 5 out of 5 by Sunshine Super comfortable
The room was spacious and very comfortable.
I especially loved the design features and the oversized chair was a twin sleeper! Nice to know if you had a child! The Sheraton products, Shine, were great and offered a relaxing, spa atmosphere.
May 6, 2013
Rated 5 out of 5 by Mery128 Wonderful stay.
This hotel has the most friendliest staff that I've ever encountered. We had breakfast twice in the hotel and it was filled with excellent choices. Brenda was our server one morning and she was most gracious.Will definitely stay here again.
April 21, 2013
Rated 4 out of 5 by Chelley1969 Getting better all the time
I know that this hotel has been under some updates and I want to say, it is paying off! The staff was there to answer questions and find answers for us. They listen! What a great place to stay in Lake Buena Vista!
Pool area is incredible!
September 14, 2012
Rated 3 out of 5 by george mr
i thought that the door to my room only not opening all the way because the vanity top was not rounded off at the corner made it seam a very cheap fix.
also the elevator was very slow
palm 2 being in palm 1 on the third floor seams crazy.
February 16, 2013
Rated 5 out of 5 by Larry5697 Best beds and pillows in Orlando
The comfort in the rooms was amazing. The beds and pillows are fantastic.
The staff and facilities are second to none in the Sunshine State. I highly recommend this recently updated property to anyone in Orlando for business or pleasure.
March 7, 2013
Rated 5 out of 5 by hs2971 Excellent Location, Great Service, Great Staffs
I was not expecting much because I was staying just one night. But, the location was excellent, close to Downtown Diseny, shopping malls, good restaurant, etc. Most of all, all the staffs were very friendly and nice. Great place to stay.
August 28, 2012
Rated 4 out of 5 by TJS1960 Great ocation quality hotel
I am a die hard SPG member and live close by so a hotel getaway isgreat. Since the remodel the Hotel is beautiful and the staff was very friendly. They are very close to a lot of attractions and should provide a shutlle service close by
November 29, 2012
Rated 4 out of 5 by LorrieOrrie Happy until the end.
Overall, I was happy until the last day and yesterday upon my return home. . I did enjoy the acitivites at the pool. I had noticed at 7 oclock the corn hole game was gone. This was our last night at the hotel and I had asked if it would be okay if my husband and I played it and if they did not mind getting it back out. I was told it was past the tournament time and it was put away for the day. i was bit disappointed about that since it was very early and daylight and really wanted to play a game with my husband. We did end up leaving my grandson's life jacekt and I was told it was our own fault and we need to make sure we picked it up. They did find it and are willing to send it back to us on our dime. I do understand it was our fault but when you trying to get checked out and get to the airpoirt stuff happens. After spending quite a bit of money at the hotel I figured they would send it to me. I know other companies would have done that for me out of goodwill and Client satisfaction. I am not sure I will stary here again with this type of treatment.
May 20, 2013
Rated 3 out of 5 by Sunbum333 Mrs
Rented cabana and I always had to go get someone to wait on us .. Not busy but staff was not that great. Hardly to be found. Had to ask bartender where they all were. Rooms air condit very loud and no shampoo left so had to ask for.
February 11, 2013
Rated 5 out of 5 by Demy181 Great place, outstanding service,but slow elevators
Very nice place, and the service and food in the conference facility is outstanding, but the elevators in the main lobby are very, very slow, and the service elevator in building 2 was out of service last week.
October 26, 2013
Rated 1 out of 5 by Candie2013 Not up to SPG standards
This hotel needs alot of attention. Stay elsewhere. No water pressure, garbage cans always full and overflowing, rooms and elevators need attention. This is not Sheraton standard.
December 2, 2013
Rated 2 out of 5 by Sweaty73 Poor air conditioning
My wife and I stayed three days, and on each day the A/C unit in our room was replaced because the units would not cool the room. The last night we finally got a unit that worked efficiently. Very disappointing.
October 22, 2013
Rated 3 out of 5 by Carlo123 This hotel needs improvements
First we got stuck in the elevator. the phone in our room did not work. The shower has very poor water pressure. The staff was friendly and accommodating and the overall condition of the lobby and pool area was neat and clean.
July 27, 2013
Rated 3 out of 5 by JustRelax1 Trouble sleeping, Lots of road traffic in area
This is a hotel that locals call the Safari. I guess this is a hotel that has been rebranded too many times. Road noise is impossible to get a solid night sleep. The pillows are too too soft. the bathroom configuration is weird.
September 2, 2012
Rated 5 out of 5 by Joshfan53 Weekend Getaway
Went to Disney for a day with family. Staff allowed us to stop by the hotel on our way to parks to check in early because we wouldn't be returning until late in the evening.
The front desk staff were very friendly and helpful.
October 8, 2012