Rated 5 out of 5 by Sunshine Super comfortable
The room was spacious and very comfortable.
I especially loved the design features and the oversized chair was a twin sleeper! Nice to know if you had a child! The Sheraton products, Shine, were great and offered a relaxing, spa atmosphere.
May 6, 2013
Rated 5 out of 5 by Mery128 Wonderful stay.
This hotel has the most friendliest staff that I've ever encountered. We had breakfast twice in the hotel and it was filled with excellent choices. Brenda was our server one morning and she was most gracious.Will definitely stay here again.
April 21, 2013
Rated 5 out of 5 by Demy181 Great place, outstanding service,but slow elevators
Very nice place, and the service and food in the conference facility is outstanding, but the elevators in the main lobby are very, very slow, and the service elevator in building 2 was out of service last week.
October 26, 2013
Rated 3 out of 5 by george mr
i thought that the door to my room only not opening all the way because the vanity top was not rounded off at the corner made it seam a very cheap fix.
also the elevator was very slow
palm 2 being in palm 1 on the third floor seams crazy.
February 16, 2013
Rated 4 out of 5 by Chelley1969 Getting better all the time
I know that this hotel has been under some updates and I want to say, it is paying off! The staff was there to answer questions and find answers for us. They listen! What a great place to stay in Lake Buena Vista!
Pool area is incredible!
September 14, 2012
Rated 5 out of 5 by Larry5697 Best beds and pillows in Orlando
The comfort in the rooms was amazing. The beds and pillows are fantastic.
The staff and facilities are second to none in the Sunshine State. I highly recommend this recently updated property to anyone in Orlando for business or pleasure.
March 7, 2013
Rated 5 out of 5 by hs2971 Excellent Location, Great Service, Great Staffs
I was not expecting much because I was staying just one night. But, the location was excellent, close to Downtown Diseny, shopping malls, good restaurant, etc. Most of all, all the staffs were very friendly and nice. Great place to stay.
August 28, 2012
Rated 2 out of 5 by Sweaty73 Poor air conditioning
My wife and I stayed three days, and on each day the A/C unit in our room was replaced because the units would not cool the room. The last night we finally got a unit that worked efficiently. Very disappointing.
October 22, 2013
Rated 3 out of 5 by LovetheMouse Pool is great!
The pools and outside bar were wonderful. The pool had a place to relax and a place for the kids to have fun. The rooms were just OK. The halls were very cold and the bathrooms needed to be updated.
November 7, 2013
Rated 4 out of 5 by TJS1960 Great ocation quality hotel
I am a die hard SPG member and live close by so a hotel getaway isgreat. Since the remodel the Hotel is beautiful and the staff was very friendly. They are very close to a lot of attractions and should provide a shutlle service close by
November 29, 2012
Rated 4 out of 5 by LorrieOrrie Happy until the end.
Overall, I was happy until the last day and yesterday upon my return home. . I did enjoy the acitivites at the pool. I had noticed at 7 oclock the corn hole game was gone. This was our last night at the hotel and I had asked if it would be okay if my husband and I played it and if they did not mind getting it back out. I was told it was past the tournament time and it was put away for the day. i was bit disappointed about that since it was very early and daylight and really wanted to play a game with my husband. We did end up leaving my grandson's life jacekt and I was told it was our own fault and we need to make sure we picked it up. They did find it and are willing to send it back to us on our dime. I do understand it was our fault but when you trying to get checked out and get to the airpoirt stuff happens. After spending quite a bit of money at the hotel I figured they would send it to me. I know other companies would have done that for me out of goodwill and Client satisfaction. I am not sure I will stary here again with this type of treatment.
May 20, 2013
Rated 4 out of 5 by GatorGirl Dog friendly
I was very happy that we could bring our dog with us. The room was conveniently located near a dog walk.
December 22, 2013
Rated 3 out of 5 by Sunbum333 Mrs
Rented cabana and I always had to go get someone to wait on us .. Not busy but staff was not that great. Hardly to be found. Had to ask bartender where they all were. Rooms air condit very loud and no shampoo left so had to ask for.
February 11, 2013
Rated 3 out of 5 by Carlo123 This hotel needs improvements
First we got stuck in the elevator. the phone in our room did not work. The shower has very poor water pressure. The staff was friendly and accommodating and the overall condition of the lobby and pool area was neat and clean.
July 27, 2013
Rated 3 out of 5 by JustRelax1 Trouble sleeping, Lots of road traffic in area
This is a hotel that locals call the Safari. I guess this is a hotel that has been rebranded too many times. Road noise is impossible to get a solid night sleep. The pillows are too too soft. the bathroom configuration is weird.
September 2, 2012
Rated 5 out of 5 by margie2011 the hotel had a movie for the kids in the pool area
the fire place was a wonderful site and the pool was a excite for the kids and big adult kid which i enjoyed. the room where so cozy and comfortable in sleeping what joy. and lots of places to eat. in the area
October 7, 2013
Rated 5 out of 5 by Sarasota80 Unbelievable Staff
Hotel itself was very nice. Great for the price! The staff was exceptional, especially woman at check-in desk both Wednesday (8.28) & Thursday (8.290. Can't remember her name, but she was so friendly, kind and helpful!!
August 30, 2013
Rated 5 out of 5 by Joshfan53 Weekend Getaway
Went to Disney for a day with family. Staff allowed us to stop by the hotel on our way to parks to check in early because we wouldn't be returning until late in the evening.
The front desk staff were very friendly and helpful.
October 8, 2012
Rated 5 out of 5 by JP67 Memerorable times
I had for some time wanted to take my daughter to Disney and I did everything last minute. But the staff Ms. Bianca was most accomidating and bell staff Mr. Leo was helpful at our arrival. I will defanetly be back.
February 4, 2013
Rated 4 out of 5 by Bugbat Convenience & Comfort
Perfect for the Disney Area, the renovations have been worth it since the last time I stayed there. Bed is the best! Very relaxing for the madness of the Orlando Area, great restaurants near by...Room service was a savior!
February 19, 2013
Rated 4 out of 5 by snake1 NO SNAKE SLIDE
Management blew it.
Everyone knew this hotel because of the snake slide and the safari theme.
The parents came here because the kids liked the snake slide.
Now it is just another one of the hu
ndreds of hotels in Orlando.
November 11, 2012
Rated 5 out of 5 by disneynut friendly and great location
Great location for all atractions. Great breakfast buffet. Our waitress Brenda was GREAT. went out of her way to please us.Pool area is beautiful and open late..Rooms were remodeled and clean. Great second pool for kids.
September 15, 2012
Rated 5 out of 5 by lisa28 Excellent Stay
The beds were comfortable and the rooms were clean. The pools are very inviting and refreshing. We would definately stay again. The elevator doors are to close to the stairwell exits so it was hard to accomodate others.
July 27, 2012
Rated 4 out of 5 by Orlando Great Customer Service-Dog friendly
I was very impressed with the customer service provided by the hotel personnel. Friendly, considerate and good manners. Very gracious with my dog. Clean and convenient to all Orlando activities. Pool area is beautiful.
August 1, 2012
Rated 5 out of 5 by nrod720 Great Resort To Stay and Relax.
My family and I had a great time the 6 days we were at the resort. If you sit at the restaurant to have dinner or by the pool to enjoy the sun, you get with a warm family treatment that makes you feel very comfortable.
August 5, 2012
Rated 5 out of 5 by tomrossi77 Great get-away!
Really enjoyed this hotel! Excellent pool, excellent rooms and facilities! The fact that they had games and balls scattered around the pool shows they are willing to go above and beyond to make things fun for the kids.
August 28, 2012
Rated 2 out of 5 by rick2 sleepless in Orlando
Noisy room airconditioner cycled on and off all night; room was never cleaned during my stay
Hotel is getting old and the elevator was downright dingy
reception staff was friendly and efficient, as was the valet.
February 14, 2013
Rated 4 out of 5 by TATO Great hotel, need improvement at pool area
I can say all was good, specially at front desk with Rep. Iglesias she took care of me and others while I was there with excellent service.
Pool Service need a little improvement, but staff was great in all areas.
April 23, 2012
Rated 5 out of 5 by Winston Fantastic Stay
This hotel was an excellent location for our stay when visiting Disney World. The front desk staff was extremely helpful with recommendations and were very considerate. Rooms were clean and spacious.Great Stay!
March 22, 2013
Rated 2 out of 5 by Familyvacation2013 Disappointed
This is a poorly ran hotel and very surprised it's in the Starwood family.
I had so many problems with this hotel I'm not even going to get into detail, but I would advise an inspection to keep in system.
August 10, 2013