Rated 3 out of 5 by marty123987 this hotel needs some work
The rooms were dated. The bed cover was like a plastic kind of material. There was a bird in the conference hall. Most of the escalators were under repair. There was no HBO/Showtime. The lighting in the bathroom was inadequate. There was no TV guide other than online. The TV was unplugged from the back. The bed was hard and uncomfortable. Overall it was overpriced for what you got.
May 8, 2014
Rated 5 out of 5 by Lori33 Best Hotel Ever!
I have been staying at the Sheraton Toronto Centre for an extended period of time and the staff is absolutely amazing. The amazing service starts at the valet which takes the best care of their guests, to the front desk staff that will take care of your every need and the lounge staff that provides a yummy breakfast and hors d'ouevres selection each day. The hotel also provides special extra programs such as the 'Green Choice' program that both benefits the environment and gives you extra loyalty program points (which I love). I truly feel at home at this hotel, and have even made a conscious decision to stay at the hotel even though I work about an hour outside of the city. I would recommend this hotel to anyone.
April 30, 2012
Rated 3 out of 5 by AkaEm Feb 2014
Stayed here while in town for work.
The valet was full and had to park under ground. Underground parking was not well labeled as to which direction the hotel was.
The bathroom in the room was quite small.
Only had one outlet at the desk and one plug in the bathroom so it is challenging when I have 4 pieces of electronics that need to be charged overnight.
Room was otherwise clean and well stocked.
The restaurant across from the lobby, B&B had very slow service for drinks in the evening, they served larger parties first and we had to wave or go get our server to order more drinks.
Checked baggage doesn't allow coats, you have to pay extra to check your coat at the coat check one level down.
Great location, short walk to the Eatons Center.
March 2, 2014
Rated 4 out of 5 by Laura04 Some improvements needed
Here you have some comments trying to help improving guests stay:
1. My room was next to the elevators and was quite noisy.
2. At 4:30h the alarm clock started to ring and woke me up. It seems the previous guest left it like this and the service room didn't switch it of. I came from Europe and it was impossible to sleep again because of the jet lack.
3. On Saturday night someone on the next room was having a party until 5am. I saw them bringing beers on the elevator, etc.
4. The bath water tap couldn't be turned off, so the water was dropping all night with the consequent waste of water.
5. When I checked in the lady didn't inform me about Internet connection, breakfast nor offered a map of the city.
June 26, 2013
Rated 3 out of 5 by oliverfish Needs Updating
I have stayed here many many times in the last 10 years. I am sorry to say that this visit did not meet my expectations. I moved room within minutes after arriving. The air conditioner was so loud, it sounded like a helicopter was in the room. I was given a second room which wasn't up to the usual starwood standards either. The shower curtain was in desperate need of replacing-it reeked of urine! I had to close the bathroom door because the entire room smelled of it. The wallpaper had been torn and carpet lifting.
The front desk staff was exceptional. I didn't bother to change rooms again as I was too tired and only staying one night.
Certainly needing some renovations and maintenance! No longer 4 star!! 3 star now!
September 2, 2012
Rated 3 out of 5 by Tulay42 Cold room
Bad things: Cold rooms, heater doesn't work, some days dirty bathroom, noisy guests, restricted free Wi-fi time
But comfortable bed And smooth pillows were wonderful..
May 19, 2014
Rated 2 out of 5 by TK6868 Not a great experience
I booked this hotel under a corporate partner rate and am a little surprised at the lack of acknowledgement of being a corporate partner. Check in was quick but not overly welcoming. I was asked if I wanted to pay for an upgrade which is odd in my hotel experience. I received limited information about the property.... still don't know where the gym is.
My room was a good location however the room itself was very worn out. Carpet had several folds in it, desperately needs to be replaced. The hairdryer is actually a hazard, you have to turn it on by plugging it in and off by unplugging it. ?? The tub was badly stained. one of the lamps is burnt out and the air conditioning is behind heavy curtains so the only way to cool the room is to keep the curtains open. ?? as noted my room was a good location however my floor was full of teenage girls and I seemed to be the only person on the floor not with this group. Loud and annoying. Yes I could have moved but I was already unpacked and had work to get done before I noticed the extent of the poor quality. When I called down to get a cork screw as there is not one in the room, it took a second call and a total of an hour to get it. I will not be recommending the hotel on my corporate travel site as clearly my Company's business is not very valuable.
May 23, 2014
Rated 4 out of 5 by sara55 Very comfortable, super pool and sauna
The room was very comfortable (excellent comforter etc. as with all Sheraton Hotels) and the pool is one of the nicest hotel pools in Toronto; the sauna is superb! All in all a wonderful stay (business trip). Two minor gripes: charging for WiFi seems outdated and exorbitant and at the room rates, breakfast (even if simple) should be included. But staff excellence and central location combined with pool and comfort are a winning combination.
April 27, 2014
Rated 3 out of 5 by BizTraveller12345 Good Hotel, too busy to provide quality service
Hotel itself is a decent Sheraton, nothing fancy but nothing lacking either. Very busy location so service is busy and slower than one would like. Valet service is poor - called for the car, waited the prescribed 20 mins, then when inquiring was told "you should have called, it'll be 20 minutes". Also failed to have my bill emailed to me (SPG Gold Member with info on file# and I have spent weeks trying to get a copy of my statement#s) to no avail. Constantly transferred to an accounts voicemail promising a prompt response - none received.
I stay with SPG properties all the time for work and pleasure and while the Sheraton Toronto Centre will continue to be a choice of mine, it's due more to location and affiliation then service or quality!
March 3, 2014
Rated 2 out of 5 by highendnot Dissappointing
Arrived at hotel to find it under construction which impacted ability to sleep. Room was very small and a bit dusty. Could not hang clothes in closet without closing and locking safe. Paid a ridiculous amount for room service only to receive cold food. Very little information on hotel services/amenities available in room. Food served at conference I attended on site was insufficient for number of delegates and not very tasty at all
April 29, 2014
Rated 2 out of 5 by UnsatifiedStay Loud Air Conditioner noice
Very loud air conditioner/heater noice in room, plus annoying non-stop sound from bath room vent ... terrible! I've stayed at this property several times in the last few months due to close proximity to office, unfortunately, after tried different towers, rooms and floors, experienced the same in-room ventilation systems noice problem ... Intolerable noice level!!!
May 7, 2014
Rated 2 out of 5 by rrr55 this hotel
I found the Sheraton downtown was not at all up to Toronto downtown standards,
The rooms are in very desprate need of a good cleaning they are just surface cleaned. The walls,tiles,hallways are looking rough and are dirty however the bed was comfortable.
The area and location of the hotel is great lots to see and do.
The new Bistro/Bar wasn't that great terrible wine list and food was just ok, very poor staff bad service and the majority where very very hard to understand.
I will choose a different hotel our neck Toronto visit.
I was actually worried about bed bugs?
February 11, 2013
Rated 3 out of 5 by Philip422 Good hotel, but very large
I was satisfied with my stay here. It's not at the same standard as some other hotels I have stayed in Toronto, but overall it is well run and the staff are very helpful. It is very large though and there are a lot of tourists staying; it is very crowded at times in the huge lobby. There is construction nearby which I could hear in the early morning even though I was on the 33rd floor! But there is construction all over Toronto! The location is good, near two subway stations and a short walk to the downtown area I needed to get to . Fair value for the price I paid.
October 6, 2013
Rated 4 out of 5 by susiegd In general very happy
The rooms at the hotel are comfortable & well kept, room cleaning wasn't always on par but not too bad. The restaurant BnB was my biggest peeve. I ate there 4 times, the 1st three times I ate they my orders were wrong. I got fed up by the 3rd time after waiting half an hour & then I was presented with a salamon salad with no salamon, so in essence it took them half an hour to chop lettuce. I was assured by the manager , that my meal would not be charged but when I went to settle my bill it was on there! The food was OK but certainly wouldn't recommend it to anyone.
February 18, 2013
Rated 1 out of 5 by Steve not clean
I stayed at Sheraton Toronto Center saturday night. The room that we stayed in was not clean. It looked like someone had splashed cola on the toilet and there was mildew in the bathroom, the windows were dirty inside and out and the bed was uncomfortable… and although I was not happy with this, it was late and one of my kids was asleep when we got in so I let it go as it took over a half hour to check in the first time.
The following morning my 1.5 year old found a jellybean on the floor (I had to take it out of his mouth), I found a couple more afterwards as well as what looked like bits of trail mix on the floor. The jellybean could have been a choking hazard, or worse it could have been medication or anything really.
May 6, 2013
Rated 5 out of 5 by Frank372 Perfect A+
Professional and courteous staff. The room was clean & confortable, just perfect.
May 20, 2014
Rated 5 out of 5 by rogerk Beyond our expectations for hospiitaliy
Beyond our expectations for hospitality
While guests at this property we encountered an astonishingly good customer experience…and one far from what we encountered on several visits a number of years ago. It all started with effective, efficient, and friendly check in by Myra (sorry I did not get her last name). Then a bellman that was what a bellman should be. At the Club the service provided by so many good people headed by Kelly Janes and her team including Augustine Gomes and Blesilda Pagaoa. At the room level, our housekeeper Ghenet was a role model for housekeeping personnel. Finally at checkout, the head bellman obtained an excellent conveyance for our trip to the airport and baggage assist by another of his staff.
April 29, 2012
Rated 2 out of 5 by xxxxxxxxx21 Pointers for Improvement
1. My next door neighbors smoked the first morning of my stay. I got little attention from the front desk and had to insist that they send someone to the floor to check it out. I should not have to do that.
2. One day I used the door tag to eliminate the change of towels etc for the day. As a result, NOTHING was refreshed in the room. The coffee should have been refreshed and the room should have been cleaned -- I was only eliminating towel service.
3. Conference meals sometimes contained reconstituted beef products. Some people find this a sign of poor quality.
October 22, 2012
Rated 4 out of 5 by mouse42 Amenities were good, Keys were a nuisance!
We stayed at the hotel for two days and our only complaint was with the keys. We returned to our room twice to find the keys (both) not working. Had to call the front desk both times to have the keys reset. Second person 'cleaned' the lock and we had no further problems. He offered an upgrade to the Club Level for our trouble but we had already upgraded our room when we booked.
Hot tub jets were very weak and water was murky. Pool was neat with the indoor/outdoor feature and it was nice to have a dedicated lane area.
March 24, 2014
Rated 2 out of 5 by Ponsuke Lack of hospitality
I stayed twice in this hotel and both experiences were disappointing. First, the staff at the reception tend not to focus by seeing other people or places. Surprisingly it happened both times when I checked in. I am wondering they have been trained to behave like that?! Second, despite my plutinum status, the room was standard again both times although being on the high floor. I doubt changing rooms upfloors is enough to be recognised to be plutinum compared to the upgrade received in other SPG hotels including Sheraton. The bottom line is that their hospitality is far from satisfactory. The location is the only advantage I can find. If you have a car or do not mind using a taxi, I definitely recommend to find other hotels.
June 16, 2013
Rated 1 out of 5 by AD66 Tired and way over priced
I stayed at this hotel due to it being downtown with access to the underground network. My stay was terrible I had the worst sleep in any hotel I stayed at, I had the service elevator next to my room that went all night, the furniture is scuffed and tired, the bathroom is tired, I had to sleep with ear plugs and did not wake up rested at all. All of this and $CAD500 per night, nothing like gouging for PDAC, if they are going to charge exorbitant rates they need to at least back it up with half decent rooms. Shocking for the price, it is not even a $200 per night hotel, they exploited the fact it was PDAC but they wont get any business from my company for the rest of the year, this was not a last minute booking either, it was made 6 months prior to my stay.
March 12, 2014
Rated 3 out of 5 by HarriFox unreliable service
We asked the concierge in the morning to book a limo to the airport at 17.00. We had to wait 30 mins for the car and the traffic was terrible. There were no good explanations from the concierge as to why the car was not there on time (it was obviously someone else's fault). It is clear that the hotel does not have a good relationship with a car service company which given the number of guests you have is unbelievable. If a guest can't rely on a hotel to book a car on time to the airport then the hotel is not suitable for business travelers. This created a very stressful end to our trip, we did not want to miss 3 international flights! We also saw that the driver gave a "backhander" to the doorman, which is not very professional.
December 6, 2013
Rated 3 out of 5 by TaggiCH Noise at midnight! - awaiting refund
I had booked 2 rooms for the nights from 5.-7.July 2012.
Around 2345 in the evening powerdrilling and building near our rooms started, lasted for more than an hour and made sleeping impossible. So after about 30 minutes I had called reception in order to complain and was offered an apology. I insisted and demanded a refund for our rooms which was agreed to by the night financial manager (?). But upon check-out the refund was only applied to one room (957) and not to the other (959) as well...
I accept that sometimes rebuilding needs to be done, but NEVER ever in my 35 years of travel has this happened around midnight!
And then I would expect of a hotel of this renommée (?!), to handle complaints more effciently and completly.
July 11, 2012
Rated 4 out of 5 by Wmoose Lovely staff
This facility is in a fabulous location in downtown Toronto and the staff are outstanding.
My only issue was that the cable from the window washer was right smack in the middle of my window, a minor obstruction of the view. Having said that, I'm sure that if I had asked to switch rooms, there would not have been a problem! The beds didn't have that sink-into fluffy feel; a bit more austere. But the cleanliness, the friendliness and the atmosphere was wonderful! Definitely would go back!
April 8, 2014
Rated 2 out of 5 by KevinATL Distatisfaction
Unpleasant reception from Bellman to Front Desk, rude attitude from both. I was their for one night. I ate at BB burgers, I was served a $17 hamburger that was so over cooked on one side that it was like a charcoal brick. When I told the waiter he seemed as this was normal. I complained to the manager Mike D. He was very apologetic and had the burger re-made and brought it to my room. The quality of the food was still poor. I would not stay at this hotel again.
April 17, 2014
Rated 3 out of 5 by ursusteddicus Good in the past... last visit wasn't so
When I previously stayed at this hotel, I was impressed by the in-room comfort, hotel facilities, and its premium location. However, the room cleanliness was a major concern at my last visit.
I was in room 768 on Jan. 25, 2014. I noticed some garbage in the closet, and the ledge inside was particularly dusty. The bathroom also didn't look like it was cleaned well. Thankfully, the bed appeared OK. I was in a hurry to leave after check-in, and was too tired to request another room when I returned very late around 3am.
I would have given this hotel a lower overall rating, but I had to offset it due to a previous stay that was satisfactory. I sincerely hope that this hotel can maintain the quality of service that I have enjoyed in the past.
February 2, 2014
Rated 5 out of 5 by Margo33 This hotel has great features
The team at the Sheraton was absolutely amazing. The attention my husband and I received was top notch!! Thank you!
May 17, 2014
Rated 2 out of 5 by MG1956 My stay this weekend
When I arrived there was a very long line up . 5 30 on Friday Feb 7th 2013.Check in was fine .
When I got to the 15th floor I noticed that there was a smell in the hallway.
Sort of like old clothes or a home where the people do not clean regularly.Not pleasant and made me wonder about the sanitary conditions . My room had stains on the carpet and showed a lot of wear and tear. the closet smelled as well needs a good cleaning with disinfectant The office chair was stained and dirty there was a hole in the wall near the toilet overall I did not enjoy my stay.
February 11, 2013
Rated 2 out of 5 by Travellinglady Enjoyed my stay but ...
I am always happy to be at the Sheraton Centre Toronto Hotel. I love the room decor, I love the view of Toronto and I love the pool. Unfortunately this time my room was dusty, to the point when ever I put sopmething down there were fingerprints in the dust. The bathroom also was not cleaned properly, cleaning solution was still visible on the sink and taps. I also found when I called for service I was on hold extremely long periods of time, up to 10 minutes. Not a good system for getting customer service needs addressed in a timely manner, very frustrating.
January 24, 2013
Rated 4 out of 5 by IDATTA Disappointed
The hotel stay was good ,but when we came to check out I had learned that the CAA rate was much lower than the conference rate we had booked with. so I told the reception that could they please look into it as we are CAA members too .The girl at the reception said that this could not be done . We were disappointed that they would not even try.
May 5, 2014