Rated 5 out of 5 by dardar This hotel is in great location
This hotel's location makes your NYC trip easy to navigate. Subway is at the corner, walking distances to great things are close, nice restaurants close by, just a wonderful experience.
Rated 5 out of 5 by CapitalWarrior Excellent Service in a Complicated City
New York is complicated but during Fashion Week its times 2. Despite high occupancy, from the front desk at check in, thanks Lin, to the room, the upgrade, thanks Chelsea, to the club lounge, thanks Tommy, the stay could not have been better. Maria kept our room spotless even with all our time and work product this stay. The staff at this hotel wants to deliver great service, just ask them if something isn't right, they go above and beyond to deliver!
Rated 5 out of 5 by RTRT good
it was a pleasant stay
staff was good
Rated 5 out of 5 by kinoshita Murphy Parlor is awesome
The Sheraton interior was very warm and welcoming. The front desk agent Lin was very affable. The concierge was also very friendly in pointing out directions.
Rated 5 out of 5 by LewisJe3 Excellent!!
My stay was more than excellent. It was my very 1st time in NYC and I had a blast. The hotel staff, room, and view were amazing.
Rated 5 out of 5 by LEO3225 Excellent choice in NYC
The staff at this hotel were exceptionally polite and accommodating. The rooms were very clean. This being my main concern I was extremely happy!! We highly recommend this hotel.
Rated 5 out of 5 by Junie Excellent
Meredith is the BEST. The Hotel met all my needs
Rated 5 out of 5 by donandhelen Great hotel--Great Staff
Check in staff went out of their way to accomodate our needs and special requests. Housekeeping was immaculate and responsive to our requests. Third time here and it will not be our last. Thanks for a great stay.
Rated 5 out of 5 by cookie45 Great place to stay
We were pleased with everything about the hotel except the dining room. Of course, with all of the opportunities to eat around the hotel, i can see why it is not top priority. From the reception staff, to maintenance, to the room maintenance we were pleased. The LINK cafe staff was friendly and attentive. Thanks for a nice stay! It will be one the top os our list to return.
Rated 5 out of 5 by Tanya0802 Above & Beyond
The staff in this hotel was excellent! I had excellent service at the reception desk upon my arrival and all of my requests were granted with the exception of a room with a view.....there weren't any available. However, there was one individual that stood out above the rest, the Front Desk Bell Captain whom worked 1st shift provided so much insight on getting around the city....what to do, where to go, how to get there. He was just AWESOME! He helped my husband and I create memories for our 4th wedding anniversary that we'll never forget.
Rated 5 out of 5 by Rosie64 Great comfort in Times Square
Great location, renovated comfortable rooms, helpful and smiling staff.
Rated 5 out of 5 by Claudio66 our stay was awesome
Wonderful location, great staff always available and professional, breathless city view from our corner room at the 37th floor
Rated 5 out of 5 by San22 Missing the Club Room Amenities
I have always loved the Sheraton on 7th! I stay there every time I am in the city which is usually 3-4 times per year. I have always had a good experience, the staff is friendly, helpful and accommodating particularly Mohammed and Tomas and the ladies that work the bar in the evenings in the Club Room. I am, however, extremely disappointed that the Club Room Amenities have been so reduced as I discovered on my last stay, this past Labor Day weekend. Bring back the selection of fresh fruit in the mornings, the hot appetizers, potato chips and cookies in the evening!
Rated 5 out of 5 by Amber Great location!
Trouble with delay for check in process. Otherwise a totally great experience at this hotel.
Rated 5 out of 5 by Juano Location
Excelent location for a Mahanttan midtown hotel.
Rated 5 out of 5 by Emily16 Comfy and Convenient
The bed and linens were quite luxurious and the location, for a tourist, is superb. Restaurants nearby are good. The little deli right across the street has good food at reasonable prices. So glad that we stayed here
Rated 5 out of 5 by williamjp Manhattan
My room on the 43rd floor seemed newly remodeled and very nice. Everything worked and was clean, the floor was quite quiet.
Breakfast in the restaurant was way too much money for the food provided. The chef did not even cook to order for that type of money. Otherwise the stay was perfect. Have stayed here several times before and keep returning, along with members of my staff.
Rated 5 out of 5 by FamilyPerson Very Comfortable
Simple one night stay in the city with my family. Very clean, comfortable room. Friendly check in. Needed a restaurant recommendation and got a good selection from the concierge. Lots of "stuff" within walking distance. Will stay here again without question.
Rated 5 out of 5 by Timisirish The Hotel was as usual a great place to be at.
From the location to the staff and room and other amenities this hotel is one of the best.
Rated 5 out of 5 by lotusblosm In the heart of it all
Very happy with the Sheraton New York. The staff was friendly and helpful, the rooms were very clean and the location is perfect if you're looking for staying in the action. Close to everything and the subway is nearby so it was perfect.
Rated 5 out of 5 by Captain6567 Sheraton New York is Fantastic
We spent five nights in your hotel and enjoyed everyone of them. The room location was great, club floor breakfast was filling, maid service was very professional, and the staff answered all our questions professionally.
Rated 5 out of 5 by Barry25 Stay every year. Best stay ever!
Danus, front desk, great!
Rated 5 out of 5 by Bobby7 granddaughter
overnight in nyc with our 7 yr. old gd. I have 2 issues as a gold member. first to charge $3.25 per bag to hold our bags for 2 hours after checkout I feel is tacky. Second , which is not up to the hotel, is that it cost $94 for parking for 1 day plus 3 extra hours. try to negotiate a better rate with the garage if you can. we otherwise had a great experience .
Rated 5 out of 5 by Pablo2012 Very warm and helpful staff
I was on a very demanding work schedule during my recent stay - 14-15 hour workdays. Throughout my stay all staff that I had contact with were very warm, helpful and competent. I got very sick due to bad food consumed elsewhere, and when I spoke with a concierge to find a place where I could get a very mild dinner she not only gave me good advice she decided to give me a credit against my bill for room service. This was unasked and unlooked for, but very much appreciated and indicative of their approach to service.
Rated 5 out of 5 by Karen826 Perfect Location
The hotel is located a few short blocks from Times Square and the Broadway shows. The subway is literally right out the door and can take you anywhere else in the city you would like to go.
Good size rooms for NYC. Beds are extremely comfortable. Vacuuming could've been better in the corners, behind furniture, etc. but other than that the hotel is great.
Rated 5 out of 5 by Junior2 This hotel has great service
Room, restaurant, and other staff services were among the best that I have experienced. Everyone was friendly, and accommodating. Thank you!!
Rated 5 out of 5 by rlt418 Great Hotel
The Club Lounge was well stocked.
VIP guest service Director was great.
She made our stay very memorable.
Rated 5 out of 5 by buckwheat great stay in mid summer
I came to this hotel with my expectations in check because of reviews I had read. The hotel exceeded my expectations in most respects.
The location is terrific, the ac was great and the lounge, while crowded, was sufficient for food but superior for service. Our first night there we arrived as they were putting things away and the kind fellow returned trays of food for us to enjoy.
Rated 5 out of 5 by Sorority Happy
Everything was great about the hotel, except didn't like the charge to keep our luggage in storage till we were ready to leave later that night.
Rated 5 out of 5 by Sophieck Excellent Hotel in NYC
This was a great hotel to stay in. The location is fantastic, just a few blocks from Times Square and a few blocks from Central Park. You can pretty much walk anywhere from here. The hotel was clean and comfortable and the bartender makes a mean margarita!
The best feature of this hotel was the staff. Everyone was so friendly and accomodating even though it was extremely busy, there were enough people on hand with always a friendly face.
The concierge desk staff were exceptional and very helpful. They guided us to some gems of restaraunts, off the beaten track that we never would have discovered without their personal knowledge. Keep up the great work, we'll be back!