Rated 2 out of 5 by av63kts Nice hotel, terrible evening wait staff and bartender.
Hotel looks very nice, clean and impressive.
Views of the city are beautiful.
Fitness center is well equipped and excellent.
Cons (outweigh the pros):
Sheets are way over starched and pillows feel like they are from a hospital.
Room walls are paper thin. Could hear conversations, TV, etc.. of my neighbors.
Tried to get a drink / food at about 9pm. Waitresses were not attentive. Moved to the bar - bartender ignored me and a few other patrons to talk to some middle aged, plasticized blonde at the end of the bar. Moved over to the lounge - noisy. Was seated right away and then promptly ignored to even take a drink order. Wait staff wasn't over-worked, just all seemed more interested in chatting it up with each other than actually waiting on customers.
Went to the front desk to ask for a comment card. They didn't even ask what was wrong and just told me they didn't have any. Uhhh.... ok...
Breakfast was 'meh'... not very creative. Not bad, just lacked any imagination / creativity. Coffee was terrible.
Long time Sheraton customer and very disappointed.
February 5, 2014
Rated 2 out of 5 by smitty Promises unkept
Great location near lots of activities and restaurant. Only problem was we asked for a late check out when we arrived. The check in person said no problem. When we came back from the pool, we were locked out and no one knew of our late check out request.
Also, second morning room service request was ignored completely.
If it weren't for the great pool and location to activities, I wouldn't stay here again.
September 16, 2013
Rated 1 out of 5 by ps10 Not a pleasant stay
I stayed for three nights at the hotel, checked in late afternoon into a room where the toilet and tub were extremely dirty and only one bath towel. The staff had to be reminded daily late afternoon to clean room and then called several times for towel. Staff not friendly. Front Desk did not want to honor the discounted parking rate for the group/meeting I was attending. The staff had an "I don't care attitude".
October 25, 2012
Rated 1 out of 5 by Chris1121 Recent Stay
I was very disappointed in my stay at the Sheraton Dallas. I had 10 rooms at this hotel and while I was there the rooms went for several days without being cleaned or trash being removed. We had to call for towels each day because housekeeping would not bring towels. I overpaid my bill by $713 yet I was told it would take 30-45 days to get my refund. When calling to speak to someone I left numerous messages and only on my 4th day of calling did I speak to an actual person who informed me that I should not be upset by a lack of not being called back, The only bright spot of my visit was Jeanette at the check in. If it wasn't for her then I would have checked out a lot sooner and taken my business (over $9000) to another hotel. I became a Starwood Preferred guest and didn't even get all of my points. I think I am going to be using another hotel for my travel stays. Thank you!!
August 2, 2013
Rated 3 out of 5 by Nicki2304 Stingy on Services
Overall, the hotel is beautiful; however, it is too expensive. In addition, services offered for free by other hotel chains are only available for an unreasonable fee. 1. $10.00 per day for parking, 2. $25.00 per day for wifi, 3. $25.00 per day for a refrigerator, 4. $3.00 for coffee in the lobby. Also, I was unable to obtain extra coffee filter pods for my room. I was told decaf was the only available option.
December 3, 2012
Rated 4 out of 5 by vlcrock Very helpful guest services staff
We enjoyed our stay at this hotel, especially with an upgrade to an Executive Suite, which I highly recommend if you are staying with children. The guest services staff was very helpful and attentive to our needs. The staff member who brought up our luggage offered to fill our ice bucket, and told us about a refrigerator rental option of which we were not aware.
Downsides: the pool was closed for the first day of our stay, which changed our daily activity plans significantly. There was no mention of that at check-in, though it may have been unexpected. I would also recommend clarification on the Green policy - if you decline to have your sheets and towels changed, you are declining all housekeeping services. In most hotels with similar programs, the housekeeping staff still makes the beds, empties the trash and straightens up, they just leave the towels and same bed linens.
June 11, 2012
Rated 4 out of 5 by Ken53 Lack of Attention to Detail
I rate the hotel "good." Room was clean and well maintained. I selected the "green" program and still felt the room was cleaned nicely each day. However, there was a large scratch in the window of my room (2371); and the elevator #10 on the north tower #5 had banana chips and trail mix on the floor every time I used the elevator (over a 4-day period). This lack of attention in a 4-star hotel is disappointing.
May 24, 2013
Rated 2 out of 5 by scott102012 Overrated
Phones were not set up in my room, and the closet door was off the tracks. I made 2 requests to fix, but they were not addressed. Elevators were very slow, and one was out service in the south(?) tower. Business center charges are laughable - practically fraudulent. It is one thing to make a profit on the conference business, but what you are doing is at the very least excessive. The fitness cetner was great.
October 29, 2012
Rated 4 out of 5 by Bravo99 The Staff Made This Stay Excellent!!
One person in particular provided the best customer service I have ever received in my 44 years. Her name is Carrie and she works registration. I unfortunately had to go back down to registration because my room key didn't work. Not only did Carrie apologize profusely but she upgraded me to club and went with me back up to the 26th floor of the South Tower to make sure my room key worked. She was a pleasure.
June 14, 2013
Rated 4 out of 5 by TravelWarrior Outstanding restaurant service in The Kitchen
I had a wonderful food service experience with a phenomenal server, Abel. He was knowledgeable and gave solid recommendations. He timing was impeccable - appeared just as I needed him. He was authentically personable without being intrusive, and concluded with reasons I should eat there again during my stay versus venturing off property. I am a frequent traveler and appreciate great service. Thank you, Abel!
May 22, 2013
Rated 2 out of 5 by PwCGuest What happened?
I stayed at this hotel in December for 4 nights and the accomodations were clean, comfortable and staff friendly. This time, the guy at check in was less than helpful (while the other ladies at the front counter seemed to be going above and beyond to make sure the guests had the best accomodations (view, type of room, etc). Aside from the phone system being down, I was given a room in the south tower (1517). The insulation left alot to be desired. The noise from the hallways was loud & if that wasn't bad enough around 5:45am I was woken up by banging of pipes from the floor above. The bathroom was extremely small (half the size of the one I had in the north tower in December) and not clean(i found the toilet unflushed.) Again because of the inconvenience of not having a working phone and timing it was not convenient to request a different room for the night. Very dissapointed.
January 25, 2013
Rated 4 out of 5 by Traeri8 Some minor issues, but overall good
The location is excellent. The staff is very professional and friendly. They went above and beyond. The room had a few minor issues: stain in the shower, black-out curtains weren't hung properly so there was sunlight coming in. There was no refrigerator. And only the network stations were available in HD. All other stations were standard def which wasn't very good. All in all, I would recommend staying here.
February 14, 2012
Rated 2 out of 5 by ALS644 Terrible Experience
I was very disappointed with my recent experience. The staff was unhelpful and unapologetic and provided an unsatisfactory solution to issues with my reservation. As a Starwood member, I expected more from this location.
The pool area needs much better maintenance and care. After spending an afternoon near the pool, my friends and I found chunks of hair floating in the pool, which was absolutely disgusting.
August 8, 2012
Rated 5 out of 5 by Rodger Very Nice Property
Victor in sales ensured that we had the best possible stay. He was extremely helpful, and I look forward to working with him again.
The Draft Media Sports Lounge is by the the nicest hotel restaurant hotel and bar I've seen. Their TV set up is unreal.
The Club Lounge is very nice as well.
I highly recommend this property to anyone looking to hit the main street bars or heading to Six Flags Over Texas.
September 22, 2013
Rated 2 out of 5 by HotandTired This hotel has horrible temperature control
This was my second time staying at the Sheraton Dallas and I was sorely disappointed. The thermostat control is completely illusory. I set it as low as it would go (65) and it didn't even come close! Additionally, it seems that the "green" feature of turning off the thermostat while you're out of the room might kick in in the middle of the night, further compounding the thermostat problem. This left me hot and uncomfortable and unable to sleep all night long. Finally, my Starwood "preferred" room was right by the elevator. I could hear the motors churning all night long. I had also recommended this hotel to a colleague and she had a similar issue with her thermostat, which was quite embarrassing. I previously enjoyed the restaurant downstairs for its gluten free options, but it was closed this time (a Sunday night). The gym on the fourth floor is nice, large, and well-lit, though. All in all, an awful experience.
December 6, 2013
Rated 2 out of 5 by Susie12 Horrible Service
We were there for a business conference & the service in Restaurant was horrible.The first day they forgot to leave us washcloths.. No one cleaned our room the second day so we had no towels or washcloths. We called & it took 3 hours after 2 phone calls. We were late for the Gala!! My worst ever for a Sheridan!!! I have never had any complaints in the past at any Sheridan Hotel!!!! They need some HELP!!!!
February 11, 2013
Rated 5 out of 5 by Mega13 Great Customer Service
I was staying at the Sharaton while 2 massive conferences were happening downtown. The staff was friendly and patient with my needs and questions although they were extremely busy. By mistake, I requested a 1 bed room and I ran up and spoke with Jane and she took special care of me ensuring the room satisfied my needs. It was updated fresh and clean. I would definitely recommend this hotel for others!
September 2, 2013
Rated 3 out of 5 by Bev21 Nice rooms but very underprepared for a convention
The rooms were very nice however for the largest convention hotel in Dallas the entire staff seemed overwhelmed and understaffed and underprepared for our competition weekend. The only place to eat when we arrived back at the hotel after 10pm was the bar "Drafts"- and they were overwhelmed. They even told me so! No toilet paper, no wash cloths, one small bottle of shampoo-didn't you know we were coming?
March 13, 2013
Rated 3 out of 5 by dickysch Our Stay Christmas 2012
I give this hotel a "C" based on the following during our stay.
HOUSEKEEPING was terrible. Sheets had a smell, room was never vacumed,
towel service was erratic.
BREAKFAST BUFFET - Our rate included breakfast, but ONLY from the buffet. Every morning we had the same, scrambled eggs, bacon, sausage, potatoes, sliced bread, cut up fruit which was not ripe. Ordering off the menu woiuld have been much nicer.
January 2, 2013
Rated 4 out of 5 by LUCNC Huge hotel, unbelievable gym
Stayed at this property for a conference. It was a huge hotel - three towers @ 39 floors each! Multiple banks of elevators made getting to your room quite speedy except when an elevator was down. I loved, loved, loved the gym - it could be its own private health club. Only complaint was the A/C in the room - I could not get it to get cool enough ... might be something to do with the automated settings.
May 29, 2012
Rated 4 out of 5 by froglover Disappointed with the Price
For $180 plus taxes a night -- I was shocked at the rooms and that there was not a breakfast included as some people got them and some did not.
February 10, 2014
Rated 2 out of 5 by Tyty Not worth the price
Over all this hotel was ok but just not worth the money. I was there in a conference group rate which was still over priced so the regular price is out of this world for what you get. It was really just a lot of little things that made the price just not match the quality of hotel the Sheraton is supposed to be. For example I had to slam my door every time I shut it in order to get it to close (rm 605), my toilet seat would not stay up which was very inconvenient when I had to pee. I brought food for my meals to warm up and there was no microwave for me to do that. They charge $20 to have one brought to your room no matter how long the stay. Again I understand all of these examples are just small but they are the type of things you would not expect to see at a Hotel that you pay that much for and one that has a rep like the Sheraton. It was not bad you just dont get what you pay for.
August 6, 2012
Rated 5 out of 5 by Mcevans Accommodating from entry to exit!
This was my first time staying in a Sheraton Hotel. I have stayed in many other hotels chains. By far this was my best experience - bar none. My loyalties have changed to Sheraton, and I look forward to many more. All staff were most courteous & accommodating from the reservation people to the maid service staff! Thank you for your exemplary service! My pleasure to appreciate you all! :)
October 23, 2013
Rated 4 out of 5 by Horn50 Nice rooms. Great location.
We enjoyed fast check in along with SPG recognition. Very nice room (a suite) on a high floor. Huge convention center like hotel. Great downtown Dallas location with DART rapid transit directly across the street. Rockin' sports bar in lobby. Only issue was wifi did not work in our room. I will allow the hotel a mulligan on that one. We would stay at this hotel again when we are in Dallas.
October 13, 2013
Rated 1 out of 5 by Red01 Terrible Experience
When I checked in my room it was 85 degrees and would not go down. After 4 visits from the repairman, the air conditioning was broken so only one day out of 5 was my room remotely comfortable and never was I offer a new room. The bathroom had sticky orange goo on the floor when I checked in and after having the room cleaned was still there when I check out.
No clean linens at all the whole time!!!
February 22, 2013
Rated 5 out of 5 by Robert02 Valet Parking
This was a great stay everything and everyone were top notch. I really appreciated the Valet parking guys. They were quick to take and to retrieve our car for us without any hassle, very polite. Even when we first arrived and things were crazy for them. They were cool and efficient. They got our luggage to our room and picked up on our departure. Excellent!!! Check in and check out very efficient.
July 25, 2012
Rated 5 out of 5 by ConferenceGoer Great Experience
The Sheraton Downtown Dallas offered a great experience. I stayed at the hotel as part of a conference with about 800 attendees. My husband also came along for the week. The hotel was very accommodating to all the guests. The staff was very friendly and the facility was stylish, clean and had a lot of meeting space in the lobby/ public area. The breakfast was very tasty and offered an array of options. Transportation to and from the airport was great. The Go Checkered Shuttle offers a discounts to hotel guests. You just have to go online and pre-pay. Taxis are easily accessed at the main entrance. The hotel staff is very helpful with getting you a taxi and making sure that you are going the right direction.
The gym was clean and had a lot of new equipment. The roof top pool was beautiful and had a cabana.
The overall experience at the hotel was great and offered everything that was need.
June 10, 2013
Rated 1 out of 5 by rpaal1 Don't Visit At Busy Times
I had a reservation for a Junior Suite. Upon check-in, I was downgraded to a standard room and my nightly rate was increased, both without telling me. I had to learn from a travel companion that my room was substantially smaller than theirs. I presented the issue to the front desk staff, who moved me to the correct room type from my reservation. Upon arriving in the correct room type, the bathtub was full of brown dirt. I took pictures of the bathtub and presented them to the manager on-duty who told me that they were overbooked and could not move me to another room but offered to have someone go and clean the tub. No one over cleaned the tub - I had to shower in a tub that was nothing short of disgusting.
While I realize that busy times at a hotel place a hardship on the staff and property to make everything run smoothly, the fact that there were so many different (and avoidable) issues would make me think twice before booking at this property again (and I definitely would never book this property at a busy time).
January 20, 2014
Rated 2 out of 5 by cap85 Not accommodating
We had four people in our room. Everyday we had to request the 4th set of towels. Room was cleaned very late in the day. Called for toilet paper (an extra roll should have been in the BR to begin with) NEVER received it. (thank God we were leaving) Kleenex was soft. Ask for clean linen. Know it wasn't changed because there was a spot on the linen and was still there after room was cleaned.
September 16, 2013
Rated 3 out of 5 by Bill74 Concerns on many levels
1. We were part of a Studer Group conference and were not able to receive the group pricing.
2. The group reservations were to have been billed to a single credit card - this was arranged in advance. At check-in, that did not happen and my team was asked for a credit card - not for the personal items - for the room charge itself.
3. I provided the check-in staff information to fix the group billing issue (all being billed to one card). I checked the night before check-out and it still had not happened. I again took the item to try and explain what we needed and how it had already been approved. The front desk staff was limited in their ability to resolve the issue because the acocunting department had gone for the day.
4. At check-out I was told the issue had been resolved but when I got home, found that my personal card had been charged - so this is a issue that will still need resolution.
March 4, 2013