Rated 2 out of 5 by Alex88 Not at all what I expected
I was expecting an extremely nice hotel from top to bottom. However, the rooms were not anything like the other hotels I've stayed at in the area. The carpet had a tear in it. The sheets had holes in them, and when the staff was told, they changed them but the next day put new sheets on that once again had holes in them. There were ants on the balcony that worked their way in to the room and the A/C would take itself off of the manual setting I put it on and change itself back to auto so the room was not at the temperature I preferred. When the hotel staff was informed that the A/C was doing this, they told me all you had to do to change it to manual was press the fan button which I obviously know but that does not address the fact that it changes itself back to auto and turns itself off. Also at one point after the maid had come through our A/C had been changed from 72 to 60. Not satisfied at all.
February 20, 2013
Rated 5 out of 5 by SanFranGIrl This Hotel Gets My 4 Mai Tais UP Award!
I normally rent a home in Lanikai for my annual trek to Oahu. Purchased 3 nights stay at a great Charity Auction and bought 2 more nights for my stay. Checked in, got the "Guest of the Day Award and abundant perks", that was awesome but more awesome was the Staff who always remembered me by name, & knew I was there for my birthday celebration. Staff is amazing - kudos to Management & thank you Lynn in KAI restaurant for making my morning breakfasts memorable! I'm no longer renting a home on Windward shore & always going to be spending my October birthday at Sheraton Waikiki! PS - might we see some more "tropical events in evening" instead of the disco? And more fish dishes on EDGE menu - some of us just don't do "Fried" when we're fried from the great sun:) AND next door to Halekulani's "House Without A Key" which is fab for 5pm Mai Tais with setting sun and no problem getting back home to Sheraton!
October 11, 2012
Rated 5 out of 5 by KrisandScott This is a great Sheraton!
The location of this Hotel is excellent. As a platnium, I used the Suite coupon to upgrade and the Suite was awesome! It was a getaway for my wife and I but we had to go get the kids in the morning so that we could all enjoy the room.
Only negative was the check-in agent in the Preferred desk, she was very inexperienced and they need to place a more experienced people there.
February 18, 2014
Rated 4 out of 5 by GlennS Great staff
Staff provided outstanding service from check-in to dinner to check-out. Everyone was courteous, friendly, and helpful. Only disappointment was our room and the non-view we had. We live on Oahu and decided to do a staycation in Waikiki. The room we had overlooked the roof, did not have a balcony, and could see a little bit of ocean if you looked out the window at the right angle.
August 18, 2013
Rated 5 out of 5 by WISEPEOPLE UNBELIEVABLE LUXURY
THE HOTEL WAS ABOVE OUR EXPECTATIONS. THE INFINITY POOL & POOL SERVICE WAS AMAZING.....FLOATING AROUND IN BEAN BAGS WITH A COCKTAIL.....SEEING TURTLES IN THE OCEAN! DOESNT GET MUCH BETTER. ALSO WE ARE NEW TO STARWOOD AND ENJOYED OUR EVENING ON THE 30TH FLOOR ....THE VIEWS ARE STUNNING. THE STAFF ARE SO WELL TRAINED , SO FRIENDLY , ALWAYS HAPPY TO HELP. WE CAN T WAIT TO COME BACK!
February 23, 2013
Rated 5 out of 5 by Edwin Mahalo Sheraton Team
A wonderful location, run by a fantastic GM and capable staff. Everyone was so wonderful.
I would have to say that the housekeeping staff was always smiling, saying good morning and so well motivated.
The crew at the Pool - Bruno and Nate!
The whole staff at the Peet's Coffee (Guy with the Mohawk and pregnant girl)
Rum Fire - Aaron, great service and attention to detail.
May 12, 2013
Rated 5 out of 5 by Katsu57 Excellent Customer Service
I stayed with your hotel for attending daughter's wedding. My firtst stay with Sheraton Waikiki.
First, Room is excellent. Upgraded bigger sized suite room. Comfort and view was excellent. As she must change the cloth to wedding, bigger room was so comfort.
Second, Good hospitality.
Hotel staff gave us the lay for the wedding.
I will stay with you when i come to Waikiki.
December 3, 2012
Rated 1 out of 5 by ka12 Ken askew
When I went to check in my reservation was booked but it was not booked by using points that I had requested. The person at the reservation desk told me that I would have to call the platinum line to book using points. Your reservation people should be able to do this! I got everything handled and then the person didn't know what to do so she left the desk to talk to someone in the back. I stood their 20 minutes! After a 10 hour flight I was not happy. She came back finally and finished the reservation. I then asked to speak to the manager....she then disappeared for another 10 minutes....at this time I was furious! The manager did come and I asked for his card because I was so mad and knew it would not be a good conversation and would speak to him once I calmed down. I have stayed almost 60 nights this year in Starwood Properties and have never been treated so bad. I would like a response from you. Sincerely, Ken
December 18, 2012
Rated 5 out of 5 by StanD Made My Stay
I stayed at the hotel for a conference. I was scheduled to say in a mountain view room, but wanted an ocean view room. I was told via phone prior to arrival that no rooms were available. When I arrived the person at the front desk realized that I was an SPG member and found a very nice ocean view room similar to the one I had a year before. That act alone made my stay.
November 11, 2012
Rated 2 out of 5 by Deereboy Not Sheraton quality I am used to
This is an old hotel. Rust in bathrooms and cracks in walls. Pass through between bathroom and bedroom has no privacy for nose. Hotel is not restful - busier than a zoo. No relaxing at all. Location is good for shopping. Room service food poor. Staff not as professional or efficient as I'm used to. I am a platinum member so I have many comparisons. Would not recommend.
December 30, 2012
Rated 4 out of 5 by Jl0416 very kind staff and best manager!
I stayed 4/5-4/10 at the partial ocean view.
It was upgeaded but room location was so bad and we never go out to balcony because of outside fan or some noise. In the room, I found hairs in the bath tub and ground. Counter manager was one of the best manager I ever met and he was so kind and nice. He makes my stay more comfortable.
Ballet parking was awesome. Thank you!
April 13, 2013
Rated 4 out of 5 by Greg Hotel was good over-all
The hotel was very nice but the bed was not the comfortable mattress and bedding that we have experienced in other facilities. The Television did not work properly andf the main lighting on the one side in the bathroom was burned out when arriving in the room..The staff was very nice and responsive.
It should be noted to have at least one hot tub for just adults only.
February 14, 2013
Rated 4 out of 5 by Shayne Great Hotel
The hotel is simply great. The view on the ocean side is amazing. The pool is excellent and the beach is only a few steps away. My only complaint was the rewards program. I booked my stay through US Airways vacations and they wouldn't give me credit for my hotel stay with the SPG rewards program since I didn't book my hotel directly through Starwood. That's just lame.
June 27, 2012
Rated 4 out of 5 by travelerit Great Location
I have now been to every SPG hotel in Waikiki, and the Sheraton will remain as one of my top two choices.
Had some problems with housekeeping, but I wasn't expecting perfection. My advice - call ext. 27 to speak with housekeeping directly.
The location is wonderful and the facilities are top notch. Also, I really enjoyed Rumfire.
The Sheraton needs to replace Peets Coffee with a Starbucks or something else. It was the worst coffee service ever. I don't blame the Sheraton, but they should look into this problem.
Tons of other shops there too, and very convenient. I will definitely stay there again and highly recommend it for travelers that enjoy being in the heart of Waikiki.
If you have kids, they have excellent pools with slides. Also, the adult-only infinity pool is wonderful when it's not crowded. Best time to go there is first thing in the morning or late in the afternoon for an unbelievable sunset experience.
December 13, 2013
Rated 2 out of 5 by Meg1104 Need to improve room cleaning...
I stayed a partial ocean view room for 2 nights. The hotel needs to improve room cleaning. I found a lot of hair and dust in the room. For example, the lumps got dust all over, and there were hairs on shower curtains and floor. TV remote was not working at all, and the bathtub is pretty old, and dirty. I cannot believe that the hotel charges $300-$400 for this room.
February 26, 2013
Rated 2 out of 5 by neeta The infinity pool is nice
As a preferred guest, we found no extra attention. We often had to ask for the in-room supply of coffee or the supply of 1 bottle of water. Walls were chipped and dirty in our room. We were unable to secure a late check-out for our evening flight so had to beg for a hospitality room which had dirty towels and hair all over the bathroom - filthy and out-dated decor!
March 18, 2013
Rated 3 out of 5 by MarcVancity Infinity Pool staff
I just finished an 11 night stay. The best part our stay was Brett and Mike at the infinity pool. Made our stay great and we will return because of them.
June 14, 2014
Rated 5 out of 5 by MargieBling Best Oceanside Hotel in Waikiki!
I have been here many times over the last 25 years and the new pool areas are awesome! The Edge Bar has great food & drinks too! All guest services were excellent. Bellmen were super-fast getting my bags and car. Guest Services upgraded my room since I am SPG Preferred Kama'aina. I would recommend this hotel to everyone. I will be back again in 2 months! Thanks!!
October 10, 2012
Rated 4 out of 5 by Solex Big property on prime location, but crowded and noisy
We liked the proximity to the main Waikiki beach without being in the middle of the strip or not having beach access like some other hotels who claim to be on the beach but are on the other side of the street from it. It is very busy, many, many, many japanese guests there, but it's Waikiki after all! The only downsides were twofolds: 1. it's a noisy place, even in the rooms, the sounds travels a lot and you never seem to have peace and quiet time. 2. the infinity pool is nice but limited to 16 and over, which in this size hotel is just a little too much, also we were with a toddler, napping at the time and were told to leave to go to the 'family' pool because my sleeping daughter was below the age. This was absolutely ridiculous, and woke my daughter up in the mean time. I would much rather understand a noise limit thing were if you are deemed to noisy you are out. That would certainly make me think twice about going back...
December 5, 2013
Rated 5 out of 5 by JennM5 Excellent!!
Staff was very friendly and very prompt with anything we asked for!! That means a lot! In the middle of everything, food, shopping, etc....After a long 10 hour flight it was great to be met with the true Aloha spirit! Music by John Valentine was a plus! Look forward to our next stay.
May 11, 2014
Rated 5 out of 5 by Paul81 Vacation oasis
The Sheraton on Waikiki is an oasis for me and my wife . We have found the hospitality, is second to none. This year we have a family group of eight, and they all think the same way.
Fun, relaxation, the location allows walking distance to everything.
My special Thanks to the folks at the Sheraton for the extra mile to make our trip one of a life time.
August 15, 2012
Rated 5 out of 5 by savingstrangers Honeymooner Happy!
The Sheraton downtown Waikiki was fantastic. I went there for my honeymoon, wanting the 'over the top' experience for a few nights, and it was exactly what we were hoping for. The staff was more than accommodating, the breakfast (we had vouchers for the buffet) was unbelievable. The pools/hottubs/hammocks etc. were always pretty busy, but they were amazing!
August 6, 2012
Rated 2 out of 5 by GG13 This hotel has many opportunites to improve
Elevator wait time is excessive.
Check-in wait time is excessive.
Restaurant/Bar wait time for service is excessive.
Front desk seems to upsell ( I asked about internet service and I was told I had to get the resort package, a $15/night difference).
Attitude from staff seemed that they were always doing you a favor by letting you stay there or serving you.
January 28, 2013
Rated 5 out of 5 by Metz love the location
Had a wonderful time with the grandkids.
June 23, 2014
Rated 4 out of 5 by WseikoW Good stay
Stayed at the property for 5 nights using points. was upgraded to ocean view ,on a low floor , it was suitable. Rooms are basic , nothing special , but adequate. "Native" staff was friendly, but the mainland staff didn't impress me.
Breakfast buffet has many options and is A++,30 bucks a head
If anyone is interested,my membership level is lifetime Gold.
July 31, 2012
Rated 3 out of 5 by Traveler4000 Disappointing trip
We were transferred to this hotel from the hotel where we originally booked our reservations. We were not consulted about this transfer, just sent an email telling us to check in at this hotel. We prefer the other hotel because it is in a more convenient location, is smaller and the workers are friendlier. We were not happy with the unexpected transfer.
January 6, 2013
Rated 4 out of 5 by jojo Good family hotel
We traveled with 2 young children, ages 5/3. We had a club level room which is very convenient when traveling with children, especially when it comes to meal times. the pool and beach were both easily accessible and also very child-friendly. We also used the children care center, which appeared to be well kept and clean. Our children were happy there.
April 23, 2013
Rated 5 out of 5 by Tigo808 Excellent Hotel Best in Waikiki
The entire family had a fantastic time. Best location and pools in Waikiki. The hamburgers at RumFire are out of this World. The entire staff was friendly and very welcoming. Only wish we could have stayed longer.
May 30, 2014
Rated 4 out of 5 by Desiree1022 Worth the vist
Pros: The location is excellent. The adult only infinity pool overlooking the ocean is amazing. Brittany and Fillipo (beach service) were excellent. The Edge food was very good. Concierge was very helpful. Cons: I found roaches at the pool and the coffee shop. I was almost hit by a flying pool umbrella. The cost of renting beach chairs is very high.
August 21, 2012
Rated 5 out of 5 by Radprez Fourth Honolulu Visit
We stayed in a suite and had a pleasant experience - great view of the beach and Diamond Head. Club Level breakfast had good food and a nice variety. Saturday night was Prom Night but even with all the activity the elevators were working well (no delays).
May 16, 2014