Rated 2 out of 5 by CrackerLV Can't pick us up
We landed in Fort Lauderdale the night prior to leaving on a cruise. Chose to stay at this hotel because it was close to the airport and the cruise terminal. When our plane landed, we called the hotel for a pick up. The man who answered told us to call back when we had our luggage. Confusing, but he said it was how they did it. Five minutes later, with luggage in hand we called back. At that point he told us that the shuttle would take about 20 minutes to arrive. So, we stood at the appointed place and waited.....and waited.....and waited. After 30 minutes at the shuttle stop we called the hotel again. The person who answered seemed to be confused and he tried to call the shuttle operator, then he tried to connect us with the shuttle operator. None of this was working and time is passing by. Finally, after about 45 minutes, someone is able to tell me that the shuttle is coming and it will be another 10-15 minutes. We gave up waiting since it was going to be an hour of waiting time for a five minute trip to the hotel. We called a cab and upon our arrival the shuttle was sitting in the portico of the hotel. After travelling all day and cross country, it would have been nice if they could have picked us up in a timely manner. Or, if they couldn't do it, they could have at least told us and we would have made other arrangements immediately rather than wait for almost an hour. Needless to say this wasn't a good start for our vacation. While we were standing at the shuttle stop the shuttles of every other hotel in the area passed us by 2-3 times. But not once did the Sheraton shuttle come by.
May 11, 2014
Rated 2 out of 5 by karjoe1 Not what I expected:(
Not a good first impression. My check in was at 5pm instead of 3pm. The front desk clerk was sarcastic and I had to wait 30 minutes for 2 coffees....not what I expected at all!!
April 29, 2014
Rated 5 out of 5 by Manju The Service is unique
We chose this hotel because it was so close to the airport in Ft. Lauderdale, but we had a nice experience. For us the concierge service is the best ever. We were welcome by Rich in concierge who tried from the beginning to make us feel like VIP's, and he did it right! Whatever we needed he would arrange for us so I appreciate the service I got in my stay. When we left I had a package from Fedex delivered at the hotel which was late before I checked out, so Rich helped me to send it where I needed and he even went to the Fedex office to post it. Great Service!
May 23, 2012
Rated 2 out of 5 by PrincessCruiser Dirtiest Hotel Ever
After our cruise, we stayed one night for our flight out. The exterior of the hotel was shabby, stained, missing logo letters, heavily rusted metal doors and an exterior light hanging by its wires. The room itself was very dirty with heavy dust on the dresser around the TV, lower body hairs were on the tub and bathroom floor, two huge stains in the carpet which was very dirty overall, the fabric pillows were dirty. The internet area in the lobby looks like it had not been vacuumed in weeks and the furniture was too dirty and dusty to sit in. I will not recommend this hotel nor will I stay there again,
On the positive side, the employees were all very nice and easy to talk with. Except the bartender who, using his bare hands, picked up the french fries and sandwich from the kitchen plate and placed all into a takeout container. He then presented the food to the customer who was unable to see what he did. And no, the bartender was not wearing gloves.
This hotel is a disgrace to the Sheraton name and desperately calls for a visit from corporate inspectors.
October 16, 2012
Rated 2 out of 5 by GKORS Ancient jacket and indifferent front desk manager.
Never had such a negative experience with any other SPG hotel.
We were left out in the rain for circa an hour waiting for a promised airport shuttle pick up. At the front desk, I met an arrogant, ice cold and indifferent Robert wearing an ancient, worn out Jacket and a tie that looked like a piece from an old brochure. This manager denied us check in and kept us waiting even that he knew about the shuttle delay incident. He could not care less for whatever we went through to reach his desk nor he called us up after a couple of hours. I learned later that there has been a clear possibility to check us on our arrival but the manager in the ancient jacket wanted to show power not help.
Did not even care the least about my Platinum membership, nor he offered any welcome amenities or points. The guy has probably been there for many years that he forgot that the customer is a bit important next to himself. The Customers service guy was polite and offered free drinks to compensate the trouble. Other staff were kind and responsive.
No offense, but if this guy represents the hotel then you really need a serious renovation.
July 28, 2014
Rated 4 out of 5 by Lennox Hotel has great location and features
The hotel has a lovely lobby, rooms were large, clean, quiet and bed very comfortable and staff very helpful. Will return again.
October 4, 2014
Rated 5 out of 5 by Philly2 this hotel has great features
we stayed here waiting to take our cruise and the service and food was excellent.
August 30, 2014
Rated 5 out of 5 by Travelller Very nice layover
We stayed here coming from the ariport, going to the crise and then came back fom the airport to go back to the cruise, the gust services staff on the early morning on the weekdays was very nice ppl, they even remembered me by name when i came back that was a very nice touch, made me feel like in home, i think the there names were Terry and Oscar very nice ppl like i seaid beore. also the bed was very confortable an the shuttle was always timely and clean
May 4, 2012
Rated 2 out of 5 by BenjaminD Attention to Detail
As a long time SPG traveler & almost lifetime platinum status I have been to numerous Sheratons and attention to detail was lacking.
From missing TV remote, no in room coffee or extremely poor water pressure for the shower. Internet charges that should have been automatically removed as a platinum consideration had be brought to the attention of the front desk.
The Club lounge attendant used the stack of breakfast plates that would normally use as serving plates as the place to store the serving spoon from the goo/casserole that was being served that morning. Needless to say we chose not to use any of those due to the mess that the spoon had created
August 10, 2014
Rated 4 out of 5 by PHX2everywhere Super Accommodating
We were headed to the Bahamas and needed to layover in FLL for one night. THIS IS THE PLACE TO STAY! Free shuttle pickup from the airport, upgraded room, free appetizers, free breakfast buffet and club lounge. Talk about recognition for Platinum status. The pool was great for the kids since there were lots of other families in the same situation either getting ready for a cruise or just returning. It might not be the fanciest Sheraton, but they know their market and accommodate it perfectly.
April 2, 2012
Rated 3 out of 5 by MACP Staff
Hotel staff overall were very nice and responsive with the exception of my two trips to the front desk (check in and departure) At check-in, I confirmed my requests for a microwave and refrigerator and she stated it would be brought up shortly. After more than 2 hours I called and no one was aware of the requests. Facilities filled the request in less than 15 minutes and he was very pleasant/professional. At checkout, the front desk was not busy and again not a very happy person like other hotel staff.
Lastly, as I shared during my stay my room had a awful odor, smelled liked a wet animal. Could not wait to leave. In all my travels, I never had such bad exeperience. Once home my suitcase stayed in the garage and all clothes were washed twice.
September 22, 2014
Rated 3 out of 5 by 12nitespermonth Could be better
TV remote didn't work. Removed & replaced. Then TV volume levels went from low to screaming channel to channel. It's this type of little thing that makes or breaks a stay. Electrical outlet next to bed was inop. Annoying! Hairdryer was covered with sticky stuff (hairspray?) and subsequently with dust, dirt, hair, and very gross. Other than that, oh, and 2 broken elevators, it was a lovely layover. Other guests also had the TV volume swing problem.
December 28, 2011
Rated 5 out of 5 by Michellem3407 Great Choice in Fort Lauderdale
Enthusiastic, professional staff and immaculate, comfortable facility. Julio, Trudy, front desk staff, both very professional, customer service oriented. Appreciated their help with special requests, transportation, faxes. Restaurant had very good food and reasonable prices. This road warrior spends over 150 nights per year in hotels and would recommend this one enthusiastically.
August 11, 2014
Rated 3 out of 5 by Forbusinessandpleasure Average
As a Platinum member I have come to expect above average for all of the Sheraton Hotels. This hotel and staff did nothing to impress, nor can I speak ill of the hotel.
I was upgraded to the club floor, but once again everything about the floor and lounge was just average.
I did dislike the cost of parking.
I stayed at this hotel as a layover for a cruise we were taking the next day. I would stay here again for that convenience.
August 20, 2012
Rated 2 out of 5 by CKCT Not a pleasant stay
We were here on 8/20/14. Because 1 of the hotel's van was not working we had to wait for awhile before we got picked up from the airport. The room had funny smell. The room needs to be aired out. Then we went to the bar to get something to eat; we had to wait for over an hour before we got our food. We checked in the same time with the airline people and the kitchen people were busy serving them. That was we were told by the bartender. He had to go to the kitchen himself to get our food for us. He did not offer to not charge us for the food. We complained to the front desk. Because we charged the food to our CC and not to the room so they couldn't comp us. Our stay was not very pleasant.
September 14, 2014
Rated 4 out of 5 by Donald3217 Gold SPG
Stayed here twice in May first stay was perfect second stay not so much, but I will give them credit when it comes to upgrades for Gold SPG they did a nice job with that.
May 31, 2012
Rated 1 out of 5 by SilvioAlonso Poor customer service
I received poor customer service at check in with an issue I needed help with. I had to speak to a Supervisor the next day at check out to resolve my issue regarding putting my payment on a different card than I had used to book the room on line. I found the demeanor of the staff that checked me in to be rude, lacking in knowledge, expertise and did not convey any desire to help me.
September 22, 2014
Rated 4 out of 5 by Sadman typical sheraton property close to the airport....
had a nice short one night stay here in may, 2012....upgraded to a very spacious bi-level suite on a cheap corporate rate....
breakfast in the club lounge was ok....a few hot & cold items....there are lots of restaurants in the area that deliver to the hotel & the front desk has a number of menus to chose from....we ordered dinner from a mediterranean restaurant & the food was pretty good....
i wouldn't hesitate to stay here again if i have an early morning flight out of fll....
May 29, 2012
Rated 1 out of 5 by SheratonNeverAgain Carpet in room is filthy
The carpet in my room was absolutely filthy, with a large wet spot underfoot near the desk. Upon advising Guest Relations of the problem I was offered a free breakfast - not at all an acceptable response considering my concern was with the unhealthy condition of my room. As well, I could clearly hear entire conversations of the couple next door. I would never, ever recommend this hotel to anyone wishing a clean, quiet rest.
April 23, 2012
Rated 2 out of 5 by Runner 2 out of 3 elevators broke
The hotel is conveniently close to Port Everglades and the airport but there is no good reason to stay here. There is nothing around the property to do other than go straight to the airport or the cruise ship. 2 out of 3 elevators were broken which made the stay even more difficult. The carpets and rooms need upgrading. The beds were fine. The only concession. Very disappointed.
January 10, 2012
Rated 2 out of 5 by TGA2014 Senior Meetings Manager
Facility needs renovation it looks a little run down. Shower head in my room DID NOT WORK so had to take a bath in a tub that didn't look too clean. I tried flipping the gadget from tub to shower, shower to tub, for a good 2 minutes and couldnt' make it work so a bath tub it was -- Room 520!
April 15, 2014
Rated 5 out of 5 by Mike Great Staff
Slightly above average hotel but makes up for it in staff/service. If you are going on a cruise in Ft. Lauderdale, this is the place to be. Convenient shuttles and friendly/helpful staff. One guest services rep, Adam, was especially helpful with our stay going well above and beyond to help make our child comfortable when issues arose. Will definitely stay here again.
May 16, 2013
Rated 3 out of 5 by ronton Typical Airport Sheraton Hotel
I have stayed here numerous times when travelling to Fort Lauderdale on Business. Staff are good for the most part, restaurants are decent, rooms are clean and club lounge is average. My biggest pet peeve with this hoel, and it will prbably prevent me from staying here again, is the bell desk. For some unknown reason they will not call cabs for you, but seem to have a network of their friends that they get to drive you ether in a 15 pax van, or in their personal vehicles, and it is always more expensive than taking a metered taxi. Having been taken for a ride before by this service, and really not liking not having a choice, I pushed a little harder for a metered taxi at which point the bell desk jut got rude with me. Again I consider this unacceptable for a Sheraton. I'm not sure what kind of kickback they are getting from these people in their own vehicles, but I feel like I am in some 3rd world country, not in the US.
October 4, 2012
Rated 3 out of 5 by camilogc Old hotel
I like this hotel and I use it frequently, but some of the new front desk employees are not as nice as it use to be. No courtesy at all. (Not all).
August 26, 2014
Rated 4 out of 5 by Apol29 great friendly staff but not quite clean
at the check-in, i had a great time talking to the receptionish which was extremely helpful with all information. i was upgraded but was not much. the room was ok but the hotel looks dirty and elevator was broken. so it was a little uncomfortable stay. though they offer free fresh brew of starbucks.
January 11, 2012
Rated 5 out of 5 by NurseSS Great Stay
I stayed at the hotel for a 3 day seminar. The bed was really comfortable. Room was clean. The food that the hotel provided each day at our class was excellent. Fresh salads, eggs and crisp bacon, good sandwiches. The desserts were delicious!
Easy check in. Helpful at guest services.
August 21, 2014
Rated 5 out of 5 by ChillTravel A Gem near the Airport
My flight was canceled due to mechanical problems, and even though the airline offered me a discounted voucher somewhere else, this hotel was the same price, plus it's an SPG.
Not expecting much from an airport hotel, I was amazed by the pool area, the great restaurant bar, and the spacious lobby areas. No complaints about my stay, and for $99, you can't beat the price.
August 18, 2014
Rated 3 out of 5 by WeirDrive Attentive staff
Excellent service and airport proximity makes up for worn out room condition.
September 18, 2014
Rated 4 out of 5 by Zenzero Hotel Experience
This particular Sheraton needs improvements. There were lots of water on the floors due to the rain; wires from gym equipment were sitting in water; water pressure in the showers was awful.
I generally like Sheraton hotels, however, this particular one did not match up.
September 16, 2014
Rated 4 out of 5 by Professor1 My stay at the hotel from August 27 to September 6th
I overall enjoyed my stay. Extremely cordial reaction staff such as Andrew and derek. However I feel the valet parking staff should be trained thoroughly on how to deal with guests specially when they are busy. Unfortunately on one occasion a valet parking assistant was a bit insolent.
September 16, 2014