Rated 5 out of 5 by CMJ2DAY Wonderful Oasis
This hotel is a wonderful oasis in Tarrytown. The staff is attentive, the rooms are well appointed and clean. The outdoor patio is very nice. The menu selections are wonderful and several of the wine selections scored 90+. The concierge floor is well appointed.
June 10, 2014
Rated 4 out of 5 by DeeDeeTee This is a perfect place to stay in Westchester
Rooms are good sized and service is prompt.
June 8, 2014
Rated 2 out of 5 by JBreezy It's Ok
This hotel was fine for a quick stay. It's not unsuitable but it is in need of a few updates.
The room, upon entry, smelled a little weird. It may be that the carpet needs a little cleaning. In addition it has a huge air conditioner that is semi hidden behind a desk. The lighting in the room is dim at best.
It was fairly clean, hair (not mine) on the towel and on the bathroom floor. And the bathtub is high up when you're coming out of the shower.
Either way, these are minor, the most important thing is that my bed and room were generally clean. But if you were looking for a nice romantic like getaway this isn't it.
May 13, 2014
Rated 2 out of 5 by nrbt Lacks basics
1. Rooms have no safe, fridge or adequate lighting.
2. Cappucino machine broken and no one seemed to care or offer alternatives.
3. Food quality very poor.
4. Location above a shopping center and huge parking lot with a view of interstate is very unappealing.
May 21, 2013
Rated 3 out of 5 by Magsmum Pleasant stay but a few negatives
We have stayed here before and had a fabulous stay so were really looking forward to returning. Overall a pleasant stay but a few disappointments. Absolutely no recognition of platinum status and had to go back to the desk to receive welcome gift as it was never offered. Placed on the club floor but there were no amenities. In the past we stayed on a weekend so received vouchers for restaurant but could still access cold drinks and coffee. Nothing available at all in the lounge and no fridge in room (was told only in suites). Missed having cold drinks. When I inquired about the change I was told the new policy was because nonclub guests were sneaking up and taking drinks. Too bad the solution was to eliminate the privilege rather than improving security or adding key access to fridge. Sounds like a cost saving measure to me at the expense of status guests. Will be returning to hotel with our kids in June for another weekend stay and hope the hotel will provide a fridge so we have access to cold drinks (that we will have to bring...).
May 19, 2013
Rated 5 out of 5 by worldtravelernewyork Special thanks to Nancy and Kevin
It's always a pleasure to feel like a valued customer. Kevin (check in rep, night shift) and Nancy (who manages the club lounge in the morning) are both Best Practice / Best in Class at what they do. Special thanks to them. Best, Marie H.
February 16, 2013
Rated 2 out of 5 by Deedees Not what was advertised
We were let down by this Sheraton hotel as we booked a club floor room with a sweet sleeper bed.
Our first room had a bed that was completely broken and sagged in the middle.
Our room was changed to a lower floor not at the club level but with access to the lounge..On our arrival on wed. the lounge offered food that had been sitting around for many hours, with no one in attendance to replenish or maintain order.
Then we found out the club lounge is closed on thursday and not available to us. We were given some coupons for the restaurant but really this should be advertised before one books the club floor and pays a higher rate.
May 6, 2014
Rated 3 out of 5 by dee56 so disappointed!
I booked a room and then called to confirm that I could be sure to have 2 beds as I was staying with my 86 yr old dad! I was assured it would be no problem! Upon arrival, I was informed there were no more rooms with two beds or cots, so they offered me extra bedding to sleep on the floor! At about 10PM they found an inflatable bed to put in my room, which unfortunately did not hold air! I had just recently joined the SPG program. The elevators were not working consistently, so to get upstairs you must go outside and around the building to go up the stairs! I am incredibly disappointed in this hotel.
March 19, 2013
Rated 5 out of 5 by DK750 This hotel has excellent service and friendly staff.
I am a reglar guest at the Sheraton Tarrytown Hotel. As a frequent traveler, I greatly appreciate the efficiency and friendliness of the staff, the easy of check-in/check-out, and the consistent courtesy shown to me by the staff and management.
June 3, 2014
Rated 5 out of 5 by HS64 Accomodating a group
The hotel was very cooperative in arranging our rooms to be close by and providing extra service for breakfast.
June 4, 2014
Rated 5 out of 5 by Tsvet Great Location and Fantastic Staff
My organization has been using this hotel to accommodate between 75-90 seminar participants. Managing a group of this size can easily become a problem, but not for the fantastic staff at Tarrytown Sheraton. As the seminar director I worked with Erin and she was simply put SUPERB - always available to accommodate changes in the rooming list. Front desk staff, restaurant staff were all excellent too. Without a doubt I would recommend this hotel for any group. Staff is not only professional, but extremely friendly and pleasure to work with.
August 9, 2012
Rated 4 out of 5 by RLXE New Weekend Club Lounge Experiment
Completely unacceptable. The room is too small to accommodate the number of guests who have been given Club access. Food items are of inferior quality and not replenished in a timely fashion.
May 27, 2014
Rated 2 out of 5 by Pixy Not to my liking
We heard the week-end entertainment it was loud nerve racking, we had to take a early flight and the noise was so loud the walls shook and I and my spouse couldn,t sleep in that noise.
May 26, 2014
Rated 5 out of 5 by TAZY WEDDING
great room. parking great and facility (bar) great
May 25, 2014
Rated 3 out of 5 by sonorguy 4 week's experience to date
I have been staying at the Tarrytown Sheraton for 2 or 3 days a week since early October.
1. restaurant service is abysmal / slow. last Wednesday I sat in the dining room for 15 minutes and never saw a server. The restaurant was not very crowded, but even when it is crowded, there never seems to be more than 1 waiter and 1 cook.
2. Morning breakfast buffet is supposed to be ready at 6:30 AM. it rarely is. bread, rolls and bagels are uniformly very stale, each and every visit. yes I have complained. makes no difference.
3. Walls seem to be thin. Last week there was a loud couple in the room next door. it took almost two hours of management intervention with the couple before I was finally, finally, allowed to relocate to another room. I got to bed about midnight.
On the plus side -
1. beds are very comfortable.
2. Rooms are always very clean
November 16, 2011
Rated 3 out of 5 by atal Club Lounge a Disappointment
I stayed there a few times 3 years ago. Back then, the Club Lounge had a nice continental breakfast and snacks in the p.m. When I stayed there June 22-23 this year, the Club Lounge had nothing except coffee/tea (not one snack -- not even an apple or a bag of pretzels), and was messy through my entire 24-hour stay. It needed vacuuming and straightening. The extra $$ that I paid for Club Level was wasted, other than being on the top floor.
June 24, 2013
Rated 3 out of 5 by worldtravelernewyork Club Lounge amenities
I have to say it's been disappointing the last 2 weeks with the food availability at the Club Lounge. This past Monday, there was no breakfast in the lounge and there was no food at night as well. Nancy is really missed when she is not there in the morning. it good better later during the week but I have to say that my colleagues have mentioned that service at the lounge has gone down the last couple of months.
April 27, 2013
Rated 1 out of 5 by kamran terrible experience
The hotel decided to test their fire alarm from 9am until 12pm. I was not informed of this when I made the reservation, nor when I checked in. I was in NY for business, and had yo be on a congerence call that morning. Due to the alarm I had to check out early, and postpone my business. Manager wasnt at all apologetic, in fact was very rude. I would never suggest this hotel to anyone.
June 21, 2013
Rated 1 out of 5 Beware - Platinum Members are treated no differently
I spend ~100 nights a year at Starwood Hotels. This Sheraton is one of the worst in terms of service and comfort. 1st: The day I checked in I had to walk 6 floors with my luggage as my the elevators were not working for over 4 hours.(the staff did not even bother to show any concerns/apologies). 2nd: I had to check out a day early due to a change in plans - it was 7pm. The hotel flatly refused and said that I had to pay the one night. I politely explained that I spend ~100 nights a year , I am platinum member and that the $190 nightly rate does not come out of my personal checking out. As a platinum member of Starwood I was just disappointed that for $190 they would refuse. The Front desk manager did not even make an attempt to rectify the situation. Or at least pretend that she cared. It is not about the $190 at all - to me it was about the mutual respect. The respect I give Starwood for all my business travel. And the respect I get back when I need.
December 6, 2013
Rated 1 out of 5 by wayno53 The Worst Sheraton I Have Ever Stayed At
I have stayed at many Sheraton's over the years and by far this was the worst experience at a Sheraton Hotel. The staff went from inexperienced to the most rude hospitality staff I have ever encountered. The restaurant could not accommodate our family, the service and attitude was horrendous and the food mediocre when it finally came.
May 13, 2013
Rated 5 out of 5 by Anchovi No club on weekends.
Platium access. Everything fantastic. Except when our crew all with club access was told that there is no club ammenites on the weekend. I'm not sure about you, but if you are a business traveller, work doesn't stop on the weekend. It has a great restaurant and amazing bar tender took care of me. He was the the best part.
March 24, 2013
Rated 2 out of 5 by julie22 Less than we expected
We qualify for Starwood hot rates, and have used them at many Starwood hotels in the U.S. and internationally. When we asked for our dining discount card in Tarrytown, we were told that "this property doesn't participate". This is the first time we have EVER been denied this expected perk!
February 22, 2012
Rated 2 out of 5 by Donna904 Overrated
This is not a category 4 hotel , dont waste your star points. The staff was indifferent and in no way helpful. I had to call three times to get on the internet when they could have told me a simple instruction the first time. They were annoyed that i had to call about it at all and basically gave me any answer to get off the phone. The couch looked like it was taken from the curb- ripped and stained. we wouldnt even sit on it. I wasited two hours for a roll away bed to arrive after seeing that the pullout bed was brokenmen and unable to be slept on. IT arrived at 10:45PM. When it did i had gone down stauirs for something. I returned to the room to find a hotel employee had let himself intop the room where my husband and three year old were asleep in the bedroom. Totally unaccaptable. I had to wait 2 hours to go to sleep they could have waited 5 minutes for my return to set it up.
The pool is not a pool.. it is more like a physical thereapy area, and in now way what youwould expect from a category 4 hotel.
August 9, 2012
Rated 2 out of 5 by DRMawson Nickel-and-dime charges
I stayed one night at the Sheraton Tarrytown and was satisfied with the hotel, with one exception. I was unaware of some hidden charges.
I understand that New York area hotels are now charging for wireless connections in the room, but I thought $10 was a bit high for 24 hours. Also, I booked the hotel through Hotwire and was told upon checkout that there were no additional charges.
I just received my credit card bill and discovered a $4 charge. I called the hotel and was told that I was billed $4 for the bottled water in the room. Not only was informed of the charge upon checkout, I wasn't given a receipt. (I didn't think I would need one because I was told I was all set.)
This is nickel-and-dime stuff, but I really think the hotel should be up front about all charges.
Also, when I called the hotel today the staff member grudgingly apologized for my not receiving a receipt upon checkout, but made no attempt to make good on the faux pas.
Suffice to say, I will not be staying at another Sheraton in the near future.
November 23, 2011
Rated 1 out of 5 by bugs234 FILTHY CARPET, BUGS, HAIR.
WAY OVER PRICED UNLESS YOU LIKE STAINS IN YOUR CARPET, BUGS CRAWLING ON YOUR FLOOR, AND LONG HAIR IN THE SINK. I TOLD THE PERSON AT THE FRONT DESK ABOUT IT WHEN I LEFT AND ALL THEY HAD TO SAY WAS "I'M SORRY" RIDICULOUS!
November 7, 2013
Rated 5 out of 5 by santri1969 Stayed here for a wedding - good hotel
Stayed with family for a wedding over a weekend - decent small hotel, good SPG platinum recognition, lounge was closed but got restuarant coupons, staff was good - overall a very decent sheraton experience.
June 21, 2013
Rated 4 out of 5 by kkhale Complaints
No coffee or tea at reception not good. The sink faucet sprayed all over. Asked for a fan at check in was never answered to. Late maid service. no refrigerator in room.
March 18, 2013
Rated 4 out of 5 by Joe222 Responsive
Had a noise issue with room next door. Management was extremely responsive. Clean, nice hotel.
May 28, 2013
Rated 3 out of 5 by VinceNJ Nice hotel, but...
Hotel was nice, as was the room. However, quite annoying to have leftover coffee grounds (I think?) in my cup of hot water dispensed through the coffee maker. Happened 4 times. Took a call and a trip to the front desk to get a new machine. Did I mention being awaken at 1 am by loud, laughing hotel guests trolling the halls (probably drunk). I thought I was staying in a college dorm. You would think they'd put Gold SPG members on a quiet floor; or keep all the young guests from the wedding party taking place that night on the same floor, away from everyone else. And the front desk clerk didn't even ask us at checkout if we enjoyed our stay!
December 7, 2011
Rated 5 out of 5 by Donna64 This hotel was awesome!
Clean, nice rooms, great staff, good food.
May 13, 2013