Rated 5 out of 5 by cath55 Wonderful Stay!
Great breakfast buffet!
Ill be back!
May 27, 2014
Rated 5 out of 5 by MDHonda Completely satisfied with Amaging rate and your amaging staffs
Thank you for provide me to stay with Amaging promotion rate in this time. Also
thank you for taking care for me as SPG platinum member as usual. Many of my friends (Most of them are also SPG platinum)
have very interested in and some of them made reservation. I hope you will show these rate again especially in your low season.
June 26, 2014
Rated 4 out of 5 by Jer44 Service
Very impressed with our first stay. We decided to upgrade to the towers and enjoyed the atmosphere and additional benefits. The bed was superb and river views and overall location perfect. I was really pleased with the consistent professionalism of staff who could comprehend and offer helpful advice advice without sounding like a robot.
June 25, 2014
Rated 5 out of 5 by millwall excellent stay
Me and my wife were at the Sheraton between 01st May and 05th May and had an wonderful stay.Would recommend this hotel because of its friendly staff,ideal location and value for money.
May 19, 2014
Rated 4 out of 5 by DrPR Excellent Club Lounge
Our second visit to Royal Orchid Sheraton.
Got upgraded to Executive Suite as Platinum member. Thank you! The view and the location were great.
The best service we received during this visit was from K. Chunyanuth at the Club Lounge on the 27th floor overlooking the beautiful Chaopraya River. She provided excellent service--remembering our drink preferences and made sure that we were always well taken cared of. Thank you.
Some issues we experienced during the stay were noisy bedroom air conditioner (Room 2217), inconsistent turn down service, and inconsistent level of service from different the Front Office staff members.
July 24, 2012
Rated 5 out of 5 by Mick49 Great feel to this hotel.
Although I live in Bangkok I spend much time traveling and staying in hotels due to work. It is the first time I have stayed at the Royal Orchid Sheraton and I found the hotel just had a great feel to it. Executive suite room was excellent. Comparing with other hotels in the same price range I have to say this is one of the best hotels I have stayed in. Staff were great, food was nice, it delivered what was expected for a hotel of this quality. It is rare for me not to find negatives but in this case I have to say there was little to complain about. Will stay here again for sure.
April 16, 2014
Rated 5 out of 5 by RJCarroll Exceptional!
My husband and I love this hotel. We up graded to the Club room and really got value for money. Great river view! the bed was comfortable and the room was cleaned well every day day. The staff in the Lounge bar were great, always friendly and fantastic service. Very good location. The hotel shuttle boat is a great service taking you to central pier from there you can catch the sky train.
June 21, 2014
Rated 4 out of 5 by Wayne1910 Two issues stop perfection
Wifi not free in room is not right in 2014. Please have staff stop feeding pigeons near the lower pool. These birds are filthy and carry disease and are drinking and bathing in the pool and shedding their feathers, yuck. Otherwise a near perfect option at this resort.
June 22, 2014
Rated 5 out of 5 by Mito Great features but
Not free wifi in the room. I can't understand that
June 22, 2014
Rated 5 out of 5 by EKeith Excellent position on the river
This hotel, located on the Chaophrya River is a great jumping off spot to explore the highlights of the river shore. Also it is close to the central business district. Amenities of the hotel are excellent and the service by the staff also excellent
May 3, 2014
Rated 3 out of 5 by DrPR Good View - Service needs improvement
Stayed 4 nights. As Platinum member, we got upgraded to Executive Suite. Very good view of the Chaopraya River from the suite. Great service from the check-in Guest Service Relations Officer (K. Nimit) and our suite housekeeping staff (very nice lady who took care of our room during our stay). We really appreciated the individualized attention from the check-in experience and our room was always well-taken care of. We also liked the boat shuttle to the Taksin BTS station every 30 minutes from 10am-10pm.
After 4 nights, it makes sense why the Royal Orchid Sheraton got downgraded to SPG Level 2. The service from the hotel staff is inconsistent and the facility is a bit outdated. We received poor service from breakfast buffet restaurant waitress and noodle station staff. While the hotel has some friendly staff, many staff members never smiled and were not helpful or friendly.
Also, the Club Lounge on the 27th floor gave us mixed experiences. The view and the appetizer were quite good. Although the service from some staff at the lounge was good, other staff did not treat us very well. Instead of being treated like a Platinum member, we were treated as if we were insignificant and uneducated. When we brought 1 guest to visit the Lounge, we were not given a clear policy upfront that the guest would have to pay 411 Baht for her 1 cup of tea and 1 piece of bread. We were told that we had to pay only after she already started sipping her tea. We paid and left after 10 minutes. Very disappointing.
June 4, 2012
Rated 5 out of 5 by Bounty This hotel has efficient and friendly service
Wonderful staff - efficient & courteous
May 21, 2014
Rated 5 out of 5 by Gemdragon Great location away from the city centre
If you are looking for a relaxing stay in Bangkok away from the traffic and congestion, this is the place to stay. We stayed in the deluxe family room with the children (which consisted of two interconnecting river view rooms) on the 11th Floor. The rooms were spacious and inviting. The hotel pools were perfect at the end of a long hot day out. The connection to the River Side shopping centre offered a great dining opportunity (The River View restaurant was the kids favourite) as well as some shopping. On the bottom level of the River View shopping centre was a family mart supermarket for all of the basic grocery needs and the kids loved the McDonalds ice cream take out in the same location. The hotel offered a free transfer to the skytrain (which we did not use) and also was located right next to the No 3 river taxi stop (which was a great way of reaching the Grand Palace avoiding the traffic). The staff were friendly and helpful - the lifeguard on each evening (I did not get his name) was an absolutely star with a friendly smile and lots of helpful information. Our son celebrated his 16th birthday during our stay and the hotel offered a complimentary birthday cake which was perfect for making his day that little bit more special. The only down side was on the final morning when a person entered our kids room unannounced which was a bit of a shock. The hotel advised it was a member of housekeeping but this was very worrying as they entered without knocking at all! All in all a fab place to stay in a quiet location right alongside the river - perfect for a family stop and to use as a base for exploring Bangkok and taking excursions further afield but just be aware to place valuables away.
June 5, 2014
Rated 5 out of 5 by NASL Dr Nihal Abeysinghe
Under the circumstances that we had the meeting in Sheraton from 27-29th May, the Hotel staff provided us an excellent support. For three days with more than 50 participants we had no issue. Well done! Thank you. My speial thanks to Ms Shanya (June) for the readiness she had to assist us when we need her assistance.
June 1, 2014
Rated 5 out of 5 by DrPR Excellent service
Great to be back at Royal Orchid Sheraton. A short, one-night stay, but a great one.
Always enjoy the view of the Chao Praya River from the Executive Suite and the breakfast buffet patio.
Overall, great service from the staff here. Received the most excellent service from K. Nimit from the Front Desk and K. Na from the Club Lounge check-in desk for Platinum member.
June 24, 2013
Rated 5 out of 5 by IanConsultant All round wonderful experience
I stayed at the Royal Orchid Sheraton for days for work. The location was excellent: on the river and I could use the river ferries easily. The gymnasium is first class - large, with plenty of machines and weights, and the bonus is being open 24 hours. Two pools are lovely with the main pool long enough for doing laps. All the exercise was necessary since the breakfast is very extensive. Lovely cappucino included in the breakfast.
June 15, 2014
Rated 5 out of 5 by Johnnyrob1 Last of 3 stays
This was the last of 3 separate stays during our travel throughout SE Asia plus we are celebrating our 30th anniversary. The staff must this stay positively the best. Staff members in the Club lounge, Maneerat who helped me arrange flowers for my wife and many many thanks go to Nimit who consistently helped us throughout our 3 stays, even contacting me on his day off to ensure we had everything we needed. It was Nimit who we had met 4 years earlier during our stay who demonstrated such care and hospitality that when we knew we were coming back to Bangkok we had to stay at the Sheraton. Thank you Nimit for once again making my family feel so welcome and cared for!
April 12, 2014
Rated 5 out of 5 by ladydeb This mhotel has great featires and has excellent views of the river.
The Hotel has great features, excellent position on the river, the staff were both helpful and pleasant.
June 17, 2014
Rated 4 out of 5 Awesome River View
I got upgraded to a junior suite. The river view was awesome.
The club lounge is very spacious with great 180 views; the food offering was much less than the other SPG properties in Bangkok; but it was good.
Had to carry my own bag from BTS and onto the boat and then from the boat to the check-in. Not one staff offered to help.
I left my computer power cord, when I called a day later they had it. I am very happy for that, but I think they could have sent an email to tell me.
Overall a nice property, but it is off the beaten trail a bit, so make sure you don't mind waiting for the boat to the BTS.
May 30, 2013
Rated 5 out of 5 by Twotrees Revisiting Bangkok
I've stayed at this property a number of times in the last 25 years, but was slightly apprehensive on this occasion because of worldwide publicity about widespread flooding in Bangkok. The hotel website offered a reassuring statement, which proved to be quite correct, and I found that the service from arriving at the airport to departure was absolutely seamless, in spite of any personal problems which individual staff may have had with the flooding - an indication of the high standards at this hotel.
December 11, 2011
Rated 5 out of 5 by Skiver255 Complete Satisfaction
My wife and I stayed for 3 nights at Royal Orchid in Bangkok. Everything was in my opinion perfect. The breakfast presentation was quite beathtaking,everything you can imagine ( except kippers) wonderful spread. Rooms were kept immaculate each day also the two swimming pools were always well attended with staff. Thank you Sheraton Highly Recommended.
C.W.C. Englishman living in Germany.
April 30, 2014
Rated 5 out of 5 by RosieandPaul Lovely hotel
Our room was great the view stunning. Great location the shuttle boat made getting to the sky train easy. Also the river taxi service runs from just outside. The food was great in every restaurant and very reasonable in price. The staff were friendly very polite and helpful. We would certainly stay there again.
May 2, 2014
Rated 5 out of 5 by Charly251100 Relaxing hotel
I recommend this hotel to business travelers even though it is not too close to the biz centers . It is just very relaxing to stay by the river after a days work.
May 3, 2014
Rated 5 out of 5 by Denis946 Another excellent hotel in he SPG Group
Again a pleasure to stay at this hotel
We have stayed here on an annual basis for almost 20 years and continue to be pleased with the hotel and the warm and friendly nature of the staff
Whilst the hotel is not located inhe middle of the shopping and business precincts if Bangkok we feel this s an advantage and the transport facilities provided by or near the are excellent and extremely good value fr money
We will certainly be back again!
April 21, 2014
Rated 2 out of 5 by ratty Service needs improvement
I did redeem starpoints for this period and what i met is almost unbearable.
Reception : They look at me like someone who get this room for free and look down. Of course i get this room for free but i have to work a lot to get the Starpoints. Also you didn't provide me a breakfast and i don't want to pay 2,000++ baht for breakfast but my partner what to have an experience from yours and we get a bad experience.
Also my bahtroom can't lock.
Your breakfast is only have cheap product like cheeze and bread and also your staff don't want to answer any question and they compalin customer in Thai coz customer is Farang but I ma Thai ... I can here it.
I am a Thai women who travel with Farang and i have a look down notice from your staff.
September 2, 2013
Rated 4 out of 5 by jll888 Nice view of Chao Phraya river
4th visit to this hotel, never disappoint me with the sweet sleeper bed. Room was spacious, but it would be great if the bath and shower is separated.
Complimentary shutter boat to Saphan Taksin BTS, convenient and we really enjoyed the ride.
September 4, 2012
Rated 5 out of 5 by Grainger The hotel staff
The staff at the bar were excellent, front desk staff needs to understand English
May 19, 2014
Rated 2 out of 5 by Chaiwat26 Pros and Cons @Royal Orchid Sheraton
SPG platinum benefits : August 2013
1)Welcome amenity choosen between 500 points or local amenity
[No full buffet breakfast option; if you need buffet breakfast can redeem 1500 points for 1 person /day ; and 3000 points for 2 redeemable per day]
2)Club lounge access at 27th floor
-small breakfast only in club lounge 0700-1000
-afternoon tea 1400-1600
-evenning cocktail 1730-2000
3)Upgrade to junior/executive suites [ not includ. Tower benefits eg.laundry service etc.]
-Good panoramic view from executive suite
-Smart staff @Club lounge level
-Newly Renovated Lounge
-Downgrading SPG platinum recognitions
-Poor standard check-in process
-Small breakfast @club lounges/no options anymore
-Unfriendliness and unhelpful @front lobby floor
-Traffic jam and busy area around the hotel
September 2, 2013
Rated 5 out of 5 by DrPR Great service
Excellent stay overall. This is our third visit to Royal Orchid Sheraton.
Great Platinum recognition and wonderful service from K. Chunyanuth at the Club Lounge and the Front Desk staff, including K. Nimit.
Wonderful view of the Chaopraya River from the room.
Two minor issues: Room 2824 was missing a sofa in the living room and there was no turn-down service provided during this stay.
January 23, 2013
Rated 5 out of 5 by DrPR Great Club / Tower Lounge
This is our 2nd stay in June 2013 and 5th stay overall at the Royal Orchid Sheraton. So far, this is our best stay at this hotel. We felt very welcomed to be back at our home away from home for 4 nights.
The hi-lite for this stay is the great Tower Lounge experience: the wonderful customer service and the nicely renovated Lounge. It was great to see that the old furniture has (finally) been removed and the new decor put in place. Now the Royal Orchid Sheraton has the best Club Lounge in Southeast Asia with its amazing Chaophraya River view from the 27th floor, its excellent level of customer service from the friendly and warm staff, and its brand new furniture and space design.
Special thanks to several of the staff that made our stay a memorable and enjoyable experience...
Check-in @ Tower Lounge: K. Chunyanuth and K. Pornthip took great care to make sure everything is taken care of. It is nice for Platinum member to check-in at the peaceful Tower Lounge instead of the busy lobby.
Evening Cocktail @ Tower Lounge: K. Natchana and K. Chunyanuth remembered all our preferred drinks from previous visits and they took great care of us each evening visit, making sure that our drinks are always filled. The new salad station is also a nice addition to the Lounge.
Housekeeping staff for our 21st floor Executive Suite: our suite was always in great condition thanks to the hardworking housekeeping staff. From all of our stays here, our suite was the most well-taken care of by the housekeeping staff.
Check-out @ Tower Lounge: K. Kanjana and K. Nimit helped with the speedy check-out plus efficient arrangement for our luggages and taxi to the airport. We really appreciate their teamwork in taking care of us during this visit as well as in previous visits. Thank you!
We hope to come back here again soon...
June 28, 2013