Rated 4 out of 5 by warrior4road Great hotel
nice amenities, free parking, helpful staff and location to restaurants, shops and major business HQs make this an ideal stay for work or play. Well priced.
August 30, 2014
Rated 4 out of 5 by fitchick2014 Good and Bad
The good is although we had no pool access, we were able to enjoy the pool at the Westin which was beautiful.
The bad, the beds were horrible and I didn't sleep well.
August 26, 2014
Rated 4 out of 5 by WACOELITE23 Great STAFF!!!
Rooms were a bit small. Also was not able to get a fridge as promised or a roll away bed. The pool at the sister hotel is amaxzing and the staff were 5 star!!
July 28, 2014
Rated 5 out of 5 by Cking12 This hotel has a great staff.
The hotel staff is the most customer friendly hotel staff I have ever encountered, The food is good, The rooms are very comfortable and clean. I recommend this Sheraton every chance I get.
July 26, 2014
Rated 5 out of 5 by dddddddddddddd Great overall
Great overall. Every time I need to be in Plano, I book this hotel. Love it!
July 26, 2014
Rated 2 out of 5 by Ryben Water Issues
There was basically zero water pressure. Gravity was perhaps the only reason the water was falling from the shower head. As well, the rooms were damp. Perhaps from the air conditioner. Towels, bedding and my clothes were very damp.
July 25, 2014
Rated 5 out of 5 by Debra2015 This hotel is a great location
Great location, nice and accomindating staff, breakfast shouldn't be exta.
July 15, 2014
Rated 5 out of 5 by RayofSunshine Excellent Staff
My husband and I stayed in the Executive Suite for our 9 year wedding anniversary. During our stay, the hotel staff was very welcoming, accommodating, and prompt! Each staff member acknowledged us each time we passed by one another, from simple a hello, to inquiries on our room satisfaction, and how our day was going.
Out of all the hotels I have ever stayed in, this is by far the best hotel for the money!
July 14, 2014
Rated 5 out of 5 by GreenMustang90 Nice, New Place
Only slept here. Very new hotel, next to a new shopping plaza with several restaurants. On the highway & my room faced the highway, so a little bit of road noise, though it didn't interfere with my rest (I was exhausted). GPS could not find location, so hotel staff gave me an address of a restaurant that was next to it.
July 14, 2014
Rated 4 out of 5 by bryceforney The staff make this hotel a gem
This is a perfect business hotel with attentive staff.
July 12, 2014
Rated 3 out of 5 by PH123 Damp
There is some sort of issue with the air conditioning. Room always feels damp and kind of icky. Hopefully this will change with new addition. It almost looked like there was some mold on the walls in a couple of places. If not for this, I would really like the hotel.
July 10, 2014
Rated 5 out of 5 by lb56 nice hotel
Sheraton staff was extremely friendly, hotel is very nice. My only complaint was the breakfast was very expensive.
July 8, 2014
Rated 4 out of 5 by Noble No pool yet, but nice hotel!
A glass of Malbec is $14?
July 7, 2014
Rated 4 out of 5 by lynn1961 Great Customer Service
The people at the desk and in the bar and restaurant were extremely helpful. This was the weekend of the Jimmy Buffett concert so I know they were packed. I got the last room online at a great price. When we got to the room it was damp and musty, but it looks like a room two doors down had some water damage (signs on the carpet showing the floor was wet). I didn't complain because I know I got the last room. The hotel itself is in a great location, close restaurants, and was undergoing expansion to add a pool. All in all a great deal and GREAT customer service.
June 24, 2014
Rated 4 out of 5 by Greg1959 One Issue
Enjoyed my stay ... ONE issue, we arranged for a car to take us to the concert (Jimmy Buffett, Toyota Park). We were prepared to pay $50 for a 2 person roundtrip. Very reasonable, BUT our driver was more than 8 minutes late. We were pushing the start of the show, so we dronve ourselves and were forced to pay $60 to park to insure us seeing the start. We made it, but not with 8 minutes to spare.
June 23, 2014
Rated 5 out of 5 by mike06 Clean Hotel-Excellent Staff
I stayed at the Sheraton-Stonebriar June, 2014. The hotel was spotless! The front desk staff was outstanding, especially Kedis. He epitamized what a hospitality professional should be. Great location. You could walk to four excellent restaurants and never have to dine any where else.
June 21, 2014
Rated 3 out of 5 by Cigee Dissappointed
We stay in a lot of Hotels and in the past put 'The Sheraton' among the better class hotels. Unfortunately this was not the case this time. We understand it is not very old but to us it felt tired.
The facilities, the rooms, the decor and the public areas leave a lot to be desired.
It was clean and the staff were fairly good but to us it was not what we would expect of a Sheraton.
May 11, 2014
Rated 4 out of 5 by Harold3 Extremely Pleasant Staff
I was quite happy with the consistent friendly hotel staff, who always greeted me like family and asked if I needed anything. I chose the 'green' option for my 3 night stay, but my in-room coffee was replenished without asking. Be careful, though, the high speed internet is not complimentary, and even when I questioned that, I was told that only basic internet was free. I did not eat here; breakfast was a little pricey.
April 28, 2014
Rated 3 out of 5 by Murray No Wakup Call Again
Again this week, requested wakeup call did not happen. In the last 25 yres of business travel, this is is the only hotel this has happened and now the 3rd time.
Asked for Green Service and did not happen.
April 28, 2014
Rated 4 out of 5 by Ledre This hotel has great service
This hotel Feels like home
April 25, 2014
Rated 5 out of 5 by jjkhawkins Great stay
Everything about this hotel is top rate. Staff very friendly.
April 21, 2014
Rated 4 out of 5 by Travelerz2014 Friendly staff
After a few night in the Sheraton Stonebriar I felt wrmly wlecome and well taken care of during my stay.
March 31, 2014
Rated 5 out of 5 by Rafael1777 Excellent service
Although it was a short stay, the hotel was comfortable enough and quite and peaceful enough.
March 17, 2014
Rated 1 out of 5 by DOUGE POMPOUS FRONT DESK MANAGER
I had an issue that I addressed with both a staff member and the Front Desk manager. Both agreed that they saw and understood my problem and concern. However, the pompous Front Desk Manager had a total unwillingness to work to a satisfactory resolve. He evidently was absent on "Guest Service Training" day. I have a choice in where I stay. The next time I am in this area, I will stay elsewhere.
March 6, 2014
Rated 5 out of 5 by Albert47 great service
On-line check-in and counter staff very friendly and helpful.
March 3, 2014
Rated 5 out of 5 by Soccer3 hotel is excellent
Great hotel, I stayed there with my son and his whole soccer team for a weekend games. the hotel is clean and new with close proximity to our soccer fields as well as lots of attraction. the staff were very nice and friendly.
February 3, 2014
Rated 4 out of 5 by Citypreppy Nice
Most of the staff are super nice and will go out of their way for you, with the exception of a few. Average place, nothing special. Much more affordable than other hotels in the area that aren't much nicer. Try to stay here if available
January 31, 2014
Rated 4 out of 5 by JDS12 Great place for the business traveler
Comfortable rooms and great amenities for the business traveler. I'll be returning.
January 31, 2014
Rated 5 out of 5 by cinty Snowed In
This weekend I was snowed in and everyone was wonderful! The room was perfect, comfy and the staff was great! From the check in to my check out I was constantly greeted and taken care of. Highly recommend it!
December 9, 2013
Rated 5 out of 5 by BlueFalcon Great guest experience
We lost power during the recent ice storm in Dallas and decided to get a hotel versus staying in our powerless house. It was a great decision as the staff and hotel exceeded our expectations! In addition, there are many dining options within walking distance. We will be back!
December 9, 2013