Rated 5 out of 5 by Kris29 Excellent, except for a couple dogs barking til 3:00 a.m.
Was attending a wedding at the Sharaton. From beginning to end, everything was superb, the reception and food were excellent. Our waiter, Israel, treated us like family. He was awesome. The food was perfect. The bed/pillows were beyond comfy and whatever detergent you use makes those pillowcases smell like they were dried on the clothesline in fresh air. They smelled sooooo good! We had room service for breakfast and the food was hot, beautifully presented and hot. Nothing was missing and it was way better than we thought it would be. The only hitch was that we had a couple dogs on our floor. Apparently their owners had left the room and they barked off and on until 3:00. You were aware, but there really wasn't much you could do. However, we were talking on the way home that maybe a discount on a future stay might have been a nice way to compensate for that. Other than the dog problem, everything was perfect.
Rated 5 out of 5 by Barrbarian Excellent Location
Not only was everything up to (and usually exceeding) my standards, but this hotel is in the perfect location to enjoy downtown Indianapolis. I thoroughly enjoyed my stay,
Rated 5 out of 5 by Jamie3066 Excellent Service
The staff was extremely helpful.
Rated 5 out of 5 by WantsMoreTravel Great place to stay when in Downtown Indy
Rooms were very nice. Beds were typical of Sheraton - very comfortable. We were on the 10th floor with a 'view' of the monument. Higer floor would be a better view. Club lounge was very good. The attendant was very prompt in cleaning it and keeping the food stocked.
Our room was next to an elevator. They shut it down at 10pm, but it woke us up in the morning.
We were there for the Colt's-Bronco's game. Very convenient to the stadium and not having to fight traffic on the way out was worth the $25 parking fee. Exiting the parking was a little confusing. You have to take a different elevator to get in if you don't have your room key yet.
Circle Center Mall is a very short walk away. The hotel is very convenient to many things.
Many thanks to Chloe, who made the stay for our group very pleasing.
Rated 5 out of 5 by Couple16 Good Night Sleep Tight : )
We came to Indy for my husband to run his 13th Marathon. When looking for a hotel we want to be close to the start/finish line, expo and restaurants. We want to park onsite and have access to our car. Most of all we need a comfortable QUIET good night sleep. The Indy Sheraton had it ALL. It was so quiet we thought we were the only guests in the hotel. (They were sold out). Everything was perfect during our stay from the staff, to the room with a fridge/freezer (great for his gel ice pack) to the parking. Bonus...Starbucks in lobby and CVS next door! We'll be back!
Rated 5 out of 5 by livinginatlanta This hotel has a great staff
I was there for a meeting,,the rooms are very nice,, the hotel it self is a little dated, but overall is an excellent place to stay !
Rated 5 out of 5 by Krista Above and Beyond!
This hotel not only met all of our needs and expectations, it blew them out of the water! The Staff (Kelly, if we're naming names) was incredibly kind and helpful. Even when we hit a snag at book in (no fault of the hotels), everything was handled quickly and calmly. She even willingly compensated us for our trouble with complimentary parking.
The room was spotless, spacious, and up-to-date.The view from the SPG floor was spectacular! We had the heart of the city right outside of our window. The location is excellent as well, we were within walking distance from shopping, dining, and the venue for the event we were in town for (Old National Centre).
Overall, this was hands down the best hotel experience I have had anywhere. Unfortunately, the stay was not quite long enough, but that gives me all the more reason to come back in the future!
Rated 5 out of 5 by Rod43 Great staff and location
The staff at this hotel was great!! I would go back just because of the staff
Rated 5 out of 5 by ajenee Cleanest room EVER!!
This was the cleanest room my husband & I have ever stayed in. The bathroom tile floor was so clean & shiny, you could probably eat off of it. The corners were spotless without the dirt build up. It was just SO clean. The staff was so nice & courteous with knowledge of the city. I would HIGHLY recommend the Sheridan to anyone for downtown visiting. It is well within walking distance to Bankers Life Fieldhouse & Lucas Oil Stadium not to mention one of the museums and of course the GREAT shopping in all directions around the beautiful Monument Circle. Thank You again for your wonderful staff and making our stay so great.
Rated 5 out of 5 by Jackson19 Nice hotel
The only complaint I would have is the first room we were given was full of smoking smell. We were given another room and we were very satisfied.
My only comment would be there needs to be a strong follow up to customers that do not follow the rules. They were letting that previous customer off the hook. He should have been fined and banned from SPG hotels in the future. Your good customers deserve this response!!. That is up to the Cleaning staff to immediately report each violation(which they don't) and then to have the Management follow up with the customer and SPG to kick they violators out of the system!!!
Rated 5 out of 5 by Eric37 a wonderful stay
we've stayed at many sheratons and westins... and this was probably our best experience. thank you for great service, cleanliness, and maintaining a wonderful club lounge. our stay was very enjoyable.
Rated 5 out of 5 by Joe72 A very enjoyable stay.
A relaxing environment with a staff wiling to assist.
Rated 5 out of 5 by clmo coffee
I can't handle Starbucks coffee, so thanks for the coffee in the lobby.
No room problems at all - very satisfactory stay
Rated 5 out of 5 by CK73 Sheraton Indianapolis is WONDERFUL...
I am always impressed with the friendly staff at this Sheraton City Centre Hotel...they are friendly and extremely accommodating. I have stayed here five times in the last 2 years and the hotel is very clean and comfortable, and the food is always fresh...THANK YOU!
Rated 5 out of 5 by jmh2013 Friendly helpful staff
The front desk is staffed by helpful, friendly people. Blake and Damien were especially helpful.
The room was clean and comfortable and spacious.
The location cannot be beat in downtown Indy.
Rated 5 out of 5 by Varyaag GenCon Experience
My group stayed at this hotel for GenCon and I thought it was fantastic, my only problems with the room were the small space, and the lack of a fridge or microwave, other than that it was great. A few of my other friends rented a private meeting room in the basement for a game we were going to play, renting the room came with service, a phone to call up and ask for whatever we wanted from the restaurant/bar. This was Excellent, the other places we were trying to rent the meeting rooms for were asking upwards of $1200 for a twelve hour time slot where as the Sheraton was free. We tipped heavily for the fantastic service.
Rated 5 out of 5 by Italian45 Awesome
Great experience all around!! The front desk is the best I have seen in a long time!!
My room was spotless. Needs renovated though!
Rated 5 out of 5 by josieposie5 Very friendly Staff
I was greeted very pleasantly by your staff. We were on a long road trip and traveling with our dog Tulip who was also greeted upon our arrival. Thank you for such a great welcome and nothing but smiles from your staff during our stay. I will be staying at your hotels from now on.
Rated 5 out of 5 by DmCe49 incredible location/view!
The staff are so friendly and efficient. The room and bathroom is clean and comfortable. The Sheraton is close to everything we wanted to do/see. We chose it for the pool but then didn't have time to sunbathe because there is so much to do in this amazing city. Would definitely stay here again!
Rated 5 out of 5 by terran An Amazing Overnight Experience.
I cashed in some of my SPG points for a free night here, after we came across a last-minute opportunity to head to Indy. This was one of the nicest and most surprising stays I've had.
1. Despite booking a basic King room, I scored a free upgrade to a suite...in addition to the check-in gifts.
2. The staff was very friendly. Kudos to Damien for all of his help!
3. The room was great. Clean, spacious, and comfortable.
4. The pool area was nice and large...and being rooftop, the city view was great!
5. The bar area had a really nice atmosphere and fast, friendly service.
Kudos to you guys, this was a really great trip!
Rated 5 out of 5 by JenA1113 Comfortable stay
My stay was very comfortable and I was able to sleep very well. I should note I am 7 months pregnant and sleep is hard to come by these days, so getting a full nights sleep was such a blessing!
Rated 5 out of 5 by ChuckECheese Great and comfortable
My daughter was getting married, we shared the room for her night before the wedding, then we stayed the second night, room was straightened up for us. We had nothing, all was great the entire stay!!
Rated 5 out of 5 by TMU48 TMU48
This hotel is perfectly located to enjoy all the things Indianapolis has to offer in historical sites , museums, and Midwestern cultural events.
Close to many fine eateries and even good shopping, it is totally convenient as a downtown property.
Rated 5 out of 5 by nog8721 Staff is very accomodating
We were visiting family in Logansport (no Starwood hotel) and had 3 scheduled nights elsewhere when my dad fell ill. He was moved from Logansport to Carmel, then, released. The last 2 nights were reserved at the Sheraton City Centre. (I live in Florida and had 2 caregivers traveling with my dad.) The employees at the Sheraton attempted to find lodging at their other locations, while he was hospitalized, but could not because of Nascar wknd. I spent several hours on the phone between the caregivers and the hotel and found your staff to be knowledgeable and compassionate. The girls found a hotel for the 27th, then, checked in to the Sheraton on the 28th. From the moment they stepped into the lobby and spoke to the concierge, they all felt relief. The employees were accomodating and so pleasant. The hotel was absolutely beautiful and the rooms were perfect. They all had the best sleep ever; my dad said he could not see the other side of the bed - lol. The food in the restaurant was superb - something the caregivers were not used to. The trip started out rocky, but, thanks to your staff, it ended happily. Thank you so much !!! (I don't think I mentioned it, but, my dad is 94 years old.)
Rated 5 out of 5 by Kathy27 Can't wait to come back!
Great view of Monument Circle, comfortable bed, Starbucks coffee, and pleasant staff. Perfect location. Easy-to-park.
Rated 5 out of 5 by Peggy1219 Hotel Staff
Being one of the "older generation" I have stayed in a few hotels in my lifetime. The Sheraton Indianapolis City Center had the friendliest, most helpful and accommodating staff I have ever seen. And when I made my reservation that person was very helpful in getting me their best rate. Just an overall great experience!
Rated 5 out of 5 by Jenny201110 I enjoyed my stay
This is my second stay in the hotel in 3 months. The service is consistently excellent. The breakfast buffet in the hotel restaurant was very good; especially I like the fresh healthy salad available. I was surprised that the club lunge breakfast looked just as good as the restaurant when I went to there late for some cold drink. Most other club lunges in US only serves cold breakfast. That is why I prefer to eat breakfast in the hotel restaurant instead of club lunge. Next time I will eat my breakfast in the club lunge when I stay in this hotel again.
Rated 5 out of 5 by travelwiseatattorney city center perfect
You coudl not ask for a better location for a hotel - right on circle monument. Everything is easy access either walking or for zoo, childrent's museum and art musem, a quick easy drive- the roof top pool is great, and there is an excellent work out room -we were here for vacation for five days, and could not have picked a better place - hotel was booked full- so only negative is housekeeping fell a little behind - but a minor minor issue overall .
Rated 5 out of 5 by BP24 Great experience
Check-in was smooth, room was clean and spacious. We had a wedding on the 21st floor, and it was one of the most fun weddings I've attended due in large part to the service provided and the great space there. Abby at the front desk was awesome! She helped us out with several questions and a few issues we ran into - you've got a great employee there!
Rated 5 out of 5 by bigbigd Great breakfast buffet
Food & staff was excellent.