Rated 4 out of 5 by Bobbie92 They fixed it
I've stayed at this hotel before. This time there was a lamp with a blown out bulb & a closet door loosened from the wall. A quick note handed to the staff & those things were fixed in a jiffy.
I'm excited for the remodel planned for the guest rooms. My family will return this summer.
March 15, 2016
Rated 4 out of 5 by Jay66 Solid Hotel
Stayed here one night. This is a "side of the highway" Sheraton that is pretty close to everything. Staff were very friendly and responsive. As a Platinum member, I was given a nice suite upgrade. The club lounge was decent and included all the typical stuff.
My only observation here would be that the bell man was a bit too pushy. My wife and I were walking in with a bag each and he basically ran out to throw the bags on the cart, which we obviously wanted no part of. When we said "no", he insisted. It was a bit too aggressive for me. It's funny as the guy was our best friend while taking our bags (against our will and getting a hefty tip) but did not even say "hi" when we walked passed him after. Way too uncomfortable and aggressive.
Despite the above, it's a solid hotel. I would stay here again when in the area.
February 28, 2016
Rated 2 out of 5 by Niklas Preferred Guests don't stay here
This hotel does not honor Platinum benefits. Hotel was almost empty and no room upgrade was given even though my online spg.com profile clearly states I prefer a larger room. At checkout I brought it up as they asked how my stay had been. The front desk person then tried to lie and give me a cookie cutter statement about availability. I told her that spg.com had many larger rooms available. Blank stare was her response. Loyalty goes one way at this hotel. If you are a preffered guest, don't stay here. Other spg propoerties will treat you much better.
January 25, 2016
Rated 1 out of 5 by Jenn5757 Lounge Access was the worst
I have stayed at alot of hotels with Lounge access and this one was by far the worst. Every hotel i have stayed at always had plenty of food during the day and FREE beer and wine at night but this hotel you had to pay for the beer and wine. For the amount of money i paid for the upgrade to lounge access it was so not worth it and will never do it again.
December 29, 2015
Rated 5 out of 5 by monay24 This is a nice hotel
Wali at the front desk was excellent to work with very helpful and nice.
December 25, 2015
Rated 5 out of 5 by Maloukie Hotel staff was nice and inviting
Everyone at the hotel was nice, food was tasty, check in line was fast and rami made our stay amazing with his customer service. Never had such a great time! Thank you all
December 15, 2015
Rated 5 out of 5 by Maloukie The service rami and Wally gave us was the best
Wally and rami made our stay better than any other hotel, I think her name was vanessa at Starbucks in the morning was also great
December 15, 2015
Rated 1 out of 5 by Montrelle21 sad
I told the agent about my room no one came to check it. My air didn work good I didn sleep to good ..when I check out I told front desk about the problem they was Apologetic and also told me they was gone add me some points I didn see them
November 30, 2015
Rated 5 out of 5 by AmandaLV Love, love, loved this hotel!
Convenient location to Att Stadium. Friendly staff. Clean and comfortable room. Loved the complimentary breakfast in the mornings and the complimentary hor devours in the evenings. Also had complimentary bottles of water and cans of soda available 24 hours. Highly recommended this hotel and will definitely stay again if in the area.
November 30, 2015
Rated 5 out of 5 by Marie555 Wonderful!
Hotel has a wonderful staff including Marvin the concierge. Close to the stadium, very clean, prompt and courteous service from staff!
October 28, 2015
Rated 4 out of 5 by Fig2015 One Minor Glitch
We arrived early for the big game and could not check into our room then. When completing pre-check-in, we were locked into a room on the 19th floor, which is what we wanted. Upon returning to the hotel from the game, we were placed in a room on the 5th floor. When we were checking out, I mentioned this to Juttyna and Isaac, at the front desk. Juttyna had done the pre-check-in the day before and was very apologetic about the situation that occurred. In the end, Juttyna and Isaac provided us with a complimentary breakfast. The food was great and everyone went home full and satisfied.
September 29, 2015
Rated 5 out of 5 by Phx81 Another Great Stay
This is my second time on property and another great stay. Very attentive staff, great location. I'll be back!
September 24, 2015
Rated 5 out of 5 by Mike21 What a Sheraton Experience should be
A terrific stay and a beautiful hotel. Staff is great and Issac at the front desk was great and very customer service oriented.
September 18, 2015
Rated 1 out of 5 by Bob0000001 Worse hotel for the price
Stayed for the convenience to the ballpark. Small, dated room well over priced. Most uncomfortable bed I have ever slept in. Bathroom had no shower stall or tub. Just shower curtain and drains in the floor.
I'll take the shuttle from across I30 next time
September 17, 2015
Rated 2 out of 5 by Shi1908 The Sheraton experience.
This was not what I expected.
August 8, 2015
Rated 5 out of 5 by Daddyoftwodiddos AWSOME big pool area, showed movies poolside fort the kids
This is a great place to take the family. It has a huge swimming pool area and is close to Six Flags and hurricane Harbor to take the kids. It's a great place for family staycation.
July 31, 2015
Rated 1 out of 5 by bmbchelle DO NOT STAY HERE!
I travel a lot and this by far was the worst place I have stayed. The staff was very rude. My credit card was charged twice by mistake and when I called down to the front desk from my room was told that the manager was too busy to talk to me. He had someone from account call my room almost an hour after my first call and I made a second call to only get the call from accounting. She was very rude and actually hung up on me. When I returned that evening my key did not work. I understand things happen but when I went and used the phone in the hall to have someone bring me a new key no one answered. I go down to get my key and ask why they didn't answer the phone in the hall. I was told they were too busy. It was two in the morning and no one else was in the check in area. Back up to the room for some room service. Well, when I called to order I was told they were out of food. It is a hotel with a restaurant and they run out of food. When I went to check out the next day I come down stars to a lobby floor that is dirty and had trash everywhere. I was never asked if I enjoyed my stay, needed anything else, etc. This hotel does not care about customer service. If you are in the area The W! in victory park is wonderful. They make you feel like you are right at home.
May 21, 2015
Rated 5 out of 5 by HFHuckum Hotel Stay
Stay at the Sheraton Arlington was pleasant as usual. Staff was pleasant and kind at check in and check out.
May 6, 2015
Rated 5 out of 5 by ny2015 Airport trouble - saved me
Thanks for saving my night after flight trouble in Dallas!
April 25, 2015
Rated 5 out of 5 by Theref Excellent staff and Customer service
Excellent customer service.
April 2, 2015
Rated 5 out of 5 by Russ2451 It felt like home
As a couple moving to North Texas with an apartment that was not ready and movers who were late on delivery, we stayed at the Sheraton Arlington for 5 nights. For this to be our first experience, it eased the pain of the relocation troubles. The staff was amazing!!!!! They saw to it that all of our needs were met. At the desk (Elizabeth, Kiki, Carla, and Marwan)....at the spg lounge (Carla and Kim) and the food and beverage manager (Dawn) were an absolute joy. We can't thank the Sheraton Arlington enough for turning a negative into a positive.
March 29, 2015
Rated 4 out of 5 by LAPorter77 This hotel is great for business travelers
This hotel provided a wonderful, relaxing place to return to at the end of a long day at the training conference I attended in Arlington. Nice atmosphere, good food, and a place to walk and destress.
March 27, 2015
Rated 5 out of 5 by Channie Friendly Hotel
Our hotel stay was very comfortable . The room was quiet and clean. The hotel staff members were kind and helpful . However,
the hotel rooms are in need of an upgrade. The colors in the room were somewhat outdated .
March 20, 2015
Rated 5 out of 5 by Chazmo What a breath of fresh air....
I had to write to thank the staff at the Sheraton Arlington for what was clearly service above and beyond. After weather related delays and an extra night in the area not planned the team at the hotel made our evening. Coworkers and I were relegated to a meal locally due to the adverse weather, the hotel's shuttle service (Abraham in particular) made sure we were shuttled to and from the restaurant, without so much as a small delay. Even with the heavy airport volume, Abraham swung by the meal location to make sure we had a ride back. An otherwise frustrating travel situation was made into an enjoyable evening, thanks to the staff at the Sheraton. Much appreciated.
March 4, 2015
Rated 5 out of 5 by mreinhardt Great Staff
Was missed by the shuttle, no ones direct fault, but Manager on duty, went way beyond and made our stay amazing and made us feel right at home.
February 25, 2015
Rated 5 out of 5 by Phx81 Top Notch Service
Thank you for a great stay!
February 13, 2015
Rated 3 out of 5 by Tasha22 Just average
I am extremely disappointed to have to rate anything at this hotel as just average. When I hear the Sheraton hotel name I automatically think top of the line quality, unfortunately for this stay that wasn't how we felt. I spoke with someone a day before our arrival who made sure that we would have no issues with our stay. I had read some very negative reviews online and I didn't want to accept those without giving the location a chance. The facility needs major updates not only in the rooms but hallways and other areas also. Housekeeping did a mediocre job cleaning our room... The bed linen was wrinkled and we found a used washcloth on the shower. If we are looking for average we will definitely be back and recommend others, but looking for top of the line and high quality sadly we will have to look elsewhere.
January 27, 2015
Rated 4 out of 5 by Bittytub69 lodging for cowboy game
Hotel stay was great. Only complaint was restaurant. buffet was not good. Served some kind of HEB oven bbq brisket that was presented poorly and inedible chicken wings. Was expecting a nice meal and didn't want to go out after football game. They had an alternate abbreviated menu but was advised by the courteous waiter it would be a 45 min wait so took a chance on the terrible buffet for $14. It did not seem to be the immediate staffs fault. We did not risk eating breakfast the next morning for this reason. otherwise everything else was nice and I enjoyed my stay
January 8, 2015
Rated 1 out of 5 by CML9704 Dirty & Underwhelming Customer Service
We arrived to our room late at night after our drive from Kansas City to Arlington. Our room had brown sludge and hair in both the bathtub and sink. When we reported back to the lobby to change rooms the front desk did not offer any apology for our inconveniences. They simply stuck us in the room accross the hall, promising maintentance working on the room would not disturb us. Our new room ranked of stale cigarettes and there was hair in the bathtub.
January 6, 2015
Rated 2 out of 5 by kbritt would not recommend this hotel
They argued with me on the hotel price that i was given on the reservation but finally gave me the one i was quoted. Then the hotel bathtub had no drain and took couple hours to get someone up to the room. We didn't have anyone clean our room until i asked and we were there for 4 days. NEVER had any clean towels, had to go and ask for them everyday!!
January 5, 2015