Rated 3 out of 5 by kng0033 Wonderful Staff
Kiki was very welcoming and sweet.
November 11, 2014
Rated 5 out of 5 by Midlandtx overall a nice place and good price
Everything was very good except I had trouble on two nights contacting the front desk for a wake up call. The first time no one answered the phone at the front desk I called room service and she had to go to the front desk after she could not get any one to answer the phone. The next night it took several calls before some one answered.
November 8, 2014
Rated 3 out of 5 by UncleK Overall pretty good
The rooms are clean and comfy. he facility is nice and location is great. Front desk staff, maids and van drivers are all top notch... The weak links - The restaurant staff is lousy - its been for years. The bar staff is iffy too... Bar tenders do not know how to make any "specialty drinks" and unless you order beer or wine youre gonna wait.. And receive a short pour on the vino.. THe only thing that really needs to be asked is minor - theres heavy duty airfreshners all over the lobby. They smell terrible and seem to be making something. It set off way too many alergies in process in many people.. The good far out number the bad and it is a nice place to stay..
October 20, 2014
Rated 5 out of 5 by YorkieMamaPhillips Amazing Staff
Carla and Kim on Club Level
Kathy in Resteraunt
Keke at front desk
Amazing amazing people!!!!
November 4, 2014
Rated 5 out of 5 by NotCora Great staff, good food, close to stadium
We stayed here because of its proximity to the Cowboys stadium. It's about a 15 min walk to/from the stadium, and it was a pleasant walk that takes you through a little park with a pond. The food - especially the breakfast - was really good. The staff at the hotel were extremely helpful and friendly, from Bethany at the front desk, to Delbert in the restaurant and Harut for the shuttle. We also used the shuttle to get to and from the airport and around the area for dinners, and that really helped us out. Our room was nice, too. We definitely would come back.
October 23, 2014
Rated 3 out of 5 by vics216 Needs updated
The bathrooms are old school. Also the carpets had bed cleaned and was still wet when we arrived....yuck!
The coffee shop only had one worker on a very buzy morning after a major football game...not very good planning on staffing
October 29, 2014
Rated 4 out of 5 by Hariet01 Great location for Cowboy games
Overall nice hotel. Bathroom needs updated.
October 29, 2014
Rated 4 out of 5 by Gresser Making a Difference
I have been staying with you for the past 3 months every week and everyone from Skyler and his staff, Jesse out front and his guys guys, Alberto in the lounge, Kim in VIP services, Dan the all around man on the property, all have made me really feel at home. Dawn even gave me and my team some Ranger tickets. I would like to go to a Dallas game also.. Even the cleaning ladies on 19 have been great. I do want to mention that for the last 2 weeks I've had some issues at the front desk. 2 weeks ago my pants were not sent out on Friday morning so when I got back on Sunday, no pants for work on Monday. Yesterday I got back around noon and told them on Friday that I would be back early on Sunday. I was told no problem my room would be ready at noon. Didn't happen and Skyler jumped to get it ready for me. He comes to work to make a difference, some come to work for a pay check. Once you know who's who, problem solved. One more thing, the rug in my room really needs a good cleaning, 1823 also,stains.
Great place and great people for the most part, thanks. Chris B.
October 27, 2014
Rated 5 out of 5 by drkm Quick stay
Good location..easy to locate....complimentary breakfast was good.
October 27, 2014
Rated 2 out of 5 by janie58 Not great for this SPG Gold member
When I made this reservation I specifically asked if we would have access to the SPG Club Lounge. The SPG rep. called the hotel and we were told yes. Upon checkin the front desk person was pretty rude and informed us that no we didn't have access. To her we were asking for the world. I didn't want to fuss about it in front of the other people in our party. Before checkout, I asked again what were the rules to access the lounge, and was told that we should have had access the entire time. I understand that mistakes happen, but it was too little too late.
January 10, 2012
Rated 5 out of 5 by MissBex Great time in Arlington!!
I went with my boyfriend and his brother to Texas for a Cowboys game this past weekend. When I originally booked the room, there were only King Beds available. For a month I kept checking back in to see if there were any with Double beds that opened up. I emailed Elizabeth White on a weekly basis just to check in. She was always very nice and helpful and said she would continue to keep a look out. A couple of days before our trip, Elizabeth emailed me to let me know a room opened up! I was so thankful that she still kept us in mind and reached out to let me know. I had a follow-up question about airport transportation and she was extremely helpful and sent over all the details. Thank you so very much for the superb customer service!
October 8, 2013
Rated 1 out of 5 by Lastvisit Last visit
This will be our last visit to Sheraton Arlington. We tried to check into room at 2:30 and were told that room was not ready but would be soon. Did not get checked into room until 5:00!!! The whole time we waited with dozens of others we were never offered a water, a discount, a coupon for food, nothing..... The management was obviously overwhelmed did not know what to do. It was a disaster! Missed part of the concert that we were in town to see!!!!
June 13, 2012
Rated 5 out of 5 by JMP712 Sheraton 5 Star Service As Always
I read some reviews for this hotel that weren't exactly GREAT, but I knew going to a Sheraton I would be in good hands (I am a SPG). This hotel really exceeded my expectations, from the lobby, to the service, the pool, the gym(couldn't believe how nice the space was!), everything was truly outstanding. I stayed in town for a business trip and was extremely pleased with my stay. Not to mention Globe Life park is a short walk away, as well as AT&T Stadium! I will be back next month and will be staying at this hotel!
August 18, 2014
Rated 5 out of 5 by Jacklyn Recent business trip
I am consistently impresssed with the staff. They are friendly, courteous, and helpful. The restaurant is very good. When I choose to eat in the hotel, I am assured of a delicious meal that is very nicely prepared.
November 9, 2013
Rated 1 out of 5 by Manju Stay anywhere else.
The elevators seem to be in need of repair. They make very unseatling noises and are very jerky. I do realize that I am 6’4 just a guess but the ceiling in the bathroom was probably 6’6 to 6’8 at best I am glad I am not Closter phobic. During my shower the water would change tempters. We where suppose to receive 2 free cooks with our room which we did receive on checkout when we talked to the front desk. The real kicker was getting a copy of the bill for the room next to us and seeing that they had paid $100 less for their stay that night.
December 27, 2011
Rated 4 out of 5 by RangerFan48 Great Location; rooms vert small.
Sheraton Arlington is situated within walking distance of Ranger Ballpark, our primary reason for staying at the Sheraton...and the room was reasonably priced for the location and convenience. The staff were wonderful, including Bell Service (Jerrod), Front Desk (Gina), Lounge, Dining Staff and Omelet Chef. The rooms were small compared to business hotels, WiFi must be paid for; transportation to the Ball Park for handicapped individuals is not available through the Sheraton, and lastly, our sink was stopped up (Gross!), and we requested twice that someone come to our room and unstop the sink...but unfortunately no one ever came. Still, I would stay there again, but only if I didn't have a handicapped individual with me.
May 20, 2013
Rated 3 out of 5 by Dallasromo SHetaton: Arlington
Very Poor Valet Service
as the staff were laughing
and looking at their phones
versus attending to hotel guests.
Even when we did walk up tothe
valet counter, it felt more
like an inconvenience.
October 6, 2014
Rated 1 out of 5 by Samantha Romantic Weekend
I booked with the Sheraton becuase I had always heard good things. I wanted our weekend to be special since it was my boyfriends birthday. We could never get the temp in the room just right, it was either hot or cold. When I went to take a shower the fauset fell apart, the shower cutain rod almost fell on me. I had paid for a package deal where we were to get breakfast the next day. We did not make it in time because we were up more than half the night listen to a tapping noise that sounded like water dripping. We also had to put towels down at the bottom of the door that entered the room and the door that went into the room next to us due to the lights. When checking out I mentioned all of these things and all I got was I am sorry.
March 13, 2013
Rated 4 out of 5 by caroline917 A few issues
Received incorrect info about transportation to AA training center, the room was ice cold. I called maint after it failed to warm up over 2 hours. They came and fixed it but I later realized the panel was left down (Over the shower) and called them back. had to wait to go to bed. The next morning, as I was preparing to leave, no hair dryer anywhere. Too late to call, I advised them on the way out. Its the "little things" that are why Starwood has dropped in my hotel of choice. The staff was friendly and apologetic, but its just not what I was hoping.
February 13, 2014
Rated 2 out of 5 by Ranger76 Great location but needs improvements
The location is great for rangers game, we walked to the game. When we arrived our room was not ready. We were on the 3rd floor, our view wasn't even to the outside, we had a view to the lobby, very disappointing. It would have been nice if they would have told us that. The carpet and furniture was very stained!! The bathroom was small. In the ceiling above the bathtub there was a hole where water was leaking. The sink was slow to drain. I think they have plumbing problems. The toilet seat was falling off. We really did expect more from a Sheraton.
July 13, 2012
Rated 1 out of 5 by Travler007 Not A Good Experience
1. Lights – one of the lights did not work in the room
2. The room was dirty and curtain did not fully close - I had to pull it up to make it do so. The curtain was filthy
3. Sprinkler system cover was missing from the sprinkler in bathroom
4. Bathroom: The door would get stuck if you closed it. The shower/bath drained very slow and one had to flush four to five times to get the toilet to work…might even have some mold issues
5. Internet access – It was not available in the room – I called the tech support number several times and was told the hotel had to reset the routers and had been called to do so but never did.
6. Biggest Issue – Noise – There were kids screaming and running up and down the hall all hours of the night. I got very little rest.
June 24, 2013
Rated 5 out of 5 by MMOTB Friendly Staff, Great Location
This is the third time we have stayed at the Sheraton Arlington - not because we are sports fans, but because we come to visit family in the DFW area and participate in tourist activities. The staff is friendly and accommodating. We had access to the Club Lounge and enjoyed the breakfast and evening appetizers. Check the hours and policies when you arrive so there are no surprises. We witnessed a couple angry guests who arrived to the lounge late (by 20-45 min) and yelled at the unfortunate staff who clearly do not set the policies.
March 24, 2013
Rated 5 out of 5 by John183 Yankee Followers
Each year my wife, two girls and I visit a location that the NY Yankees are playing on the road. This year we choose Arlington Texas and stayed, for a week, at the Arlington Sheraton. The Sheraton is located within walking distance to the ballpark, in fact, each morning I took a stroll around the ballpark as a morning ritual. We loved our stay, the staff was great and my daughters loved the pool, including the movies at night, along with the hot tub. If we ever return to Arlington, we will most definitely stay there again.
July 28, 2013
Rated 1 out of 5 by CowboyFan1 This is a terrible hotel!
Guest Room was converted and overlooked a busy atrium with no tint on room windows so passers by looked up a waved to you in your room. Could not regulate temperature properly and could tell it was not supposed to be a guest room because it was only room where the door opened out. Manager said he would get back to us and never called back. Iron did not work and the hotel van that was supposed to pick us up and take us back to the hotel was a no show. Food is way over priced for quality and they even managed to mess up a breakfast order with pork sausage instead of turkey. Even the equipment in the fitness center and the soda machines on the floors did not work properly. Only positive is walking distance to stadium buit it's not worth if given the very poor service!
December 19, 2012
Rated 5 out of 5 by jjinpine Best manager
I was very pleased with the hotel. I am a youth minister and arrived with 26 kids. Needless to say, I had my hands full. I book 6 rooms and had not problem at the front desk. Being we had some many teenagers we required more bathroom commendations towels, TP, etc... the mangers and staff was very helpful and meet all of our needs. However, there was one individual that stood out among the rest Kelee is all I know her by but she went the extra mile for us always wearing a smile. thanks you for all your help Kelee.
January 23, 2014
Rated 5 out of 5 by ckm1900 Enjoyable, Comfortable Stay
We stayed two nights at this location. Although close to the airport, we did not hear any noise. The staff was extremely friendly and helpful. The lobby and the rooms are beautiful. Our room was large, with a king bed, a sofa, extra comfortable chair, a desk and a table with a flat-screen TV. The only drawback was there was no dresser. It was an ADA (handicap accessible) room (although we did not ask for one or need it). There were two small drawers in the table that held the TV. It was not enough to unpack out clothes. However, we did not ask for a room change (although I'm sure they would have given it to us).
The location of this hotel is prime in the summer season. It is across from Six Flags and down the street from Cowboy Stadium. We definitely would stay here again.
February 13, 2013
Rated 5 out of 5 by paladin3 Nice Hotel
I was pleased with the hotel and the room - I was upgraded to a corner room so I got an extra bit of space with a wet bar and fridge which was nice. Very pleased that I could grab a pizza in the lobby pizza hut. Staff were very friendly. Three small issues- shower stall was a little worn around the roof access panel, the chair would not stay up (kept sinking to lowest height) and there was no option to heat the room (it was a cold night). None of these were critical. Overall a nice hotel worth a visit.
February 17, 2013
Rated 5 out of 5 by Stella60 Wonderful staff!
I am writing to compliment the excellent service from Linda last Saturday. Due to a mixup about the free breakfast we had paid for, we ended up in the dining room when we were supposed to be on the 18th floor. Linda quickly took the matter to a supervisor and the problem was solved.
Not only was she attentive to our predicament, but she made sure everything was served in a timely manner and courteously. Linda is a valuable employee and you are lucky to have her.
April 16, 2014
Rated 5 out of 5 by Mrslurch Excellent customer service
We had the occasion to use Maintenance and Engineering, both friendly and professional. All of the staff were terrific, restaurant staff included..
Only complaint was The Market Place. Every day we had to wait for someone to come from back to take our order. Not just our group. One time we waited 10 minutes and finally went to door and pushed it open to find some one to wait on several of us. Many people simply left when no one appeared. This was the only consistent black mark.
August 18, 2013
Rated 5 out of 5 by Michelle87 Overall Nice
I attended a conference at this location and overall my stay was great. During the course of three days, there were problems with the air conditioning and wireless connectivity in the conference rooms. A couple of my colleagues also indicated there were huge problems with the air conditioning in their rooms too.
A friend of mine did experience a problem with Alberto at the bar - he was kind of rude to her....but was not to the rest of us. So, I'm not sure what that was about.
April 18, 2013