Rated 1 out of 5 by NothappyinDallas HORRIBLE!
A few issues -- one was the room itself. The bathtub is pushed up against the counter so there was no way to fully pull shower curtain and the tub was so narrow that the liner just attached itself to my body - -DISGUSTING! Next, the light to the bathroom was by the door -- seriously??? When I checked in, there was a semi-full diet coke bottle and empty cracker wrapper on the desk and the bathroom trash had not been emptied. Lastly, there was one washcloth in the room when I checked in and while towels were provided the next day, no washcloths were provided. Overall, not a good visit and I would NOT recommend this hotel based on poor housekeeping expectations and physical space of the room - made no sense.
March 10, 2014
Rated 1 out of 5 by KaliTraveller just horrible
Without a doubt the worst SPG property I've stayed at. They put SPG Plat in a room next to the elevator, I didnt sleep all night. No one answered the phone, literally no one. Didnt tell me where club lounge was, and, on checkout, not one person asked how my stay was. Honestly the worst treatment I've received as a Plat. I cannot say worse things.
March 10, 2014
Rated 1 out of 5 by Brandon12 Not Recommended
This is a nice building with a good downtown location. The issues have to do with the house keeping, service, and cleanliness. There were a number of missing items in my room when I checked in (i.e. coffee, ice bag, laundry bag). It made me wonder where else they cut corners (cleaning, sheets, etc). Additionally, there where items left in the hallway for over a day. Lastly, I had an issue with my internet. I had paid for it each day. My access was not working the second morning. I called the service center and the woman I spoke with was very rude. She said I hadn't paid any of the days. I explained I had paid each day and had been using the internet the day before. She was very defensive and said I hadn't paid and wasn't being charged. Sure enough, I get home and have changes from each day on my card. I called them and after over 30 minutes I finally was able to receive my receipt for the days that the internet worked.
March 10, 2014
Rated 2 out of 5 by JMVega Not so good
Small room in south tower, no hot water for shower in the morning
March 11, 2014
Rated 2 out of 5 by cjohnso8 The hotel facilities put your staff at a great disadvantage
The staff was very courteous as they overcame the hotels facility limitations. Unfortunately, the facility limitations are massive. My shower didn't drain, there was no coffee machine in my room, the plywood bedframe broke and my bed crashed to the floor. During the flooding I had to leave the conference I was attending to assess if my room was wet, fortunately it was not but the hallway 15 ft from my room had water pouring in from the ceiling. Many other conference attendees stated they had similar issues with shower and/or sink drainage while others said they were routinely left without towels. Your people were helpful, but I feel for them having to work in this environment - fix the facilities.
March 5, 2014
Rated 3 out of 5 by SUSAN51 Housekeeping not up to par
There were four people staying in our room
all women, 2 Moms and 2 teenagers, its not hard to figure that out when cleaning a room, we never had 4 towels the whole time we were there and it took an hour get more unless we could flag down a cleaning person. Everyday we had to request towels. These are the basics. Also bed linens were not the cleanest either.
March 8, 2014
Rated 3 out of 5 by NEO50 Sheraton on Olive Dallas
Great hotel, very nice rooms. Service during dinner, not so great. Waited 30 minutes for our waiter to come to our table. We got up and got our own water. Once food was delivered, didnt see the waiter for quite while. never came back to see if we needed anything. Dinner took over two and half hours. So glad we were not in a hurry.
March 5, 2014
Rated 1 out of 5 by Andy0616 Did not have a good experience
I made a reserveation for a "club level" assuming the club room would be close to the room. I was placed in a Junior Suite in another tower that was at the other end of the hotel. That being said, the premium paid for the club level was not worth it the inconvience.
Also, room did not come with sleeper sofa bedding and they were eventually delivered as told there were no pillows left. Really? No pillows.
March 4, 2014