Rated 5 out of 5 by swaclass Excellent Stay, 1/15/2004
Great Friendly staff, quick check in. Room was spacious, clean and very comfortable.
Rated 5 out of 5 by mslou83 Great hotel
comfort of rooms was very good
Rated 5 out of 5 by Robert777 Beautiful Hotel in Downtown Dallas
Expedia messes up my reservation. THe staff was amazing at correcting everything.
Rated 5 out of 5 by atteoj Huge hotel, great experience
I've stayed here a few times, and both times have been good experiences. The hotel is really large, but the signage keeps it from being overwhelming. Staff are friendly, rooms are good, etc...
Rated 5 out of 5 by JohnHenry56 The Ice Man a comeith'
This is a fine... large hotel attached to a medium sized conference facility. It has all that you would expect from a hotel of this size and a major brand. A few restaurant options.. a decent bar …concierge level and lounge as well as a various level of different rooms.
They do a fine job… Where they really showed who they are was during the recent ice storm that hit in the middle of a major meeting and the transition to the next one. Flights were canceled...people were stranded and locals were also coming in due to power outage.
The staff was fabulous you really did feel cared for. Top to bottom they did a fabulous…fabulous job.
This is a well run property with what seems to be good management and a strong team in place.
Rated 5 out of 5 by Shawn9 Great location
Great staff, location was awesome to everything we needed to do. Thank you Sheraton. God Bless.
Rated 5 out of 5 by tazdevil Conference Center
I do not know if this pertains to this survey, but the Conference Center rooms were wwwwaaayyy to cold. Even though we had very active sessions the rooms were way too cold
Rated 5 out of 5 by robertspgplat Outstanding Customer Service
The customer service I received from check-in to check-out was outstanding! I am very impressed with the customer service I received - thank you so much for the best stay ever!
Rated 5 out of 5 by diane22 Room Service
I ordered room service two and my three nights during my stay. The food was the best I had in a long time. The fresh broccoli was awesome. I had the fish tacos and they were also delicious. The meal exceeded my expectations. It was also delivered in a timely manner.
Rated 5 out of 5 by donnie61 Visiting Friends in Dallas
My first time here and this hotel was awesome from the moment of checking in very easy, my room was ready to your entire staff at all the restaurants, bell hops, valet parking your entire hotel staff where very helpful and assisted me the entire time
Rated 5 out of 5 by HHerington Great Hotel!
My husband and I stayed here on the night of the Margarita Ball and the room was very big and the bed/pillows where very nice. Everything was clean and the service was nice too.
Rated 5 out of 5 by dlp13 Experts at handling large events
I've stayed at this hotel for a large annual event for many years, and the staff and facilities continue to meet or exceed expectations every year. This was the easiest year yet for quickly processing and moving people, and every staff member I met was cheerful, courteous and professional. The only thing that continues to be substandard is the low lighting in the guest rooms, especially the bathrooms.
Rated 5 out of 5 by DLove30 Will Return
My room was better than what I expected and the hotel staff was courteous.
Rated 5 out of 5 by Misty35 ECC AHA Event
The hotel staff was absolutely wonderful. Anytime there was a change the magically made it happen!!! I would definitely recommend this location to others!
Rated 5 out of 5 by CobraKai Great Banquet Staff
I attended a 4 day training session at The Sheraton Dallas and I will say that the Banquet staff and Culinary staff were exceptional! The food was great and the service was phenomenal.
Rated 5 out of 5 by daguilar Sheraton Dallas
All was great, good service and great time.
Rated 5 out of 5 by AJones Starwood Conference
Fantastic hotel. Giorgio has a great Banquet team. Beautiful facility.
Rated 5 out of 5 by Sparky071957 This Hotel was perfect for our group
From the moment of check in to breakfast in The Kitchen to the banquet staff that worked on our group. It was a wonderful stay this week.
Also I worked out all three days and the fitness center is awesome!!
Rated 5 out of 5 by GPT5959 Excellent Service
I attended a meeting during the first week of November at the Sheraton Dallas. The service level in the meeting rooms , Wifi Connectivity and the food and beverage all exceeded my expectation. Overall great service.
Rated 5 out of 5 by BlackTieDinner2013 great experience
Staff was fantastic, and the room was great. We had a wonderful staycation weekend.
Rated 5 out of 5 by Games Refrigerator needed
Refrigerators should be in the rooms. While staying at a conference you need snacks, water or have leftovers from going out to dinner.
There's no place in room to store these items.
Rated 5 out of 5 by MaryPA This hotel has great features
The restaurants were great as well as the fitness centers.
Rated 5 out of 5 by ConsultantMgr Great hotel.
Appreciae the facilities and the sports bar for the traveling sports fanatic.
Rated 5 out of 5 by SRMohawk Sweet Old HIgh-Rise Hotel
I actually didn't anticipate needing a room for the night that I ended up staying here. But when I realized I would, I called my wife back home and asked her to quickly look online for rates in the downtown Dallas area. Then when she called back to go over it all with me, I chose the old Sheraton. However, she botched making the reservation, booking me at another Sheraton location instead. So when I walked in and was told there was nothing attached to my name, I got back on the phone with my wife and tried in vain to straighten it all out. Nonetheless, a charming, exceedingly patient front desk woman named 'Karissa' ultimately figured out what was going on and ironed it all out. She even upgraded me at the last minute! I couldn't believe that one! From there, I went upstairs to my assigned room, relishing how large it was, how spotlessly clean it was, how comfortable the bed was, how quiet it was, and that remarkable view -- yes, this hotel goes way up!!! Of course, because I was stressed and had a terrible headache, I couldn't fall asleep until around 2:30 AM. But when I subsequently woke up at around 7:30 AM, I felt like I'd slept for 10 hours!!! And not having anything on my schedule until late that morning, I just laid there in bed and made phone calls to friends while I gazed out the window. At length, I got up and got in the shower, taking what is colloquially referred to in the military as a 'Hollywood shower'. And finally, when I checked out, I left filled with contentment and thinking; "I've gotta bring my wife here just to get escape!"
Rated 5 out of 5 by Mcevans Accommodating from entry to exit!
This was my first time staying in a Sheraton Hotel. I have stayed in many other hotels chains. By far this was my best experience - bar none. My loyalties have changed to Sheraton, and I look forward to many more. All staff were most courteous & accommodating from the reservation people to the maid service staff! Thank you for your exemplary service! My pleasure to appreciate you all! :)
Rated 5 out of 5 by Eddie57 Famous Name Famous Service
I had always heard that The Sheraton Hotels were some of the best hotels in the world, so I expected the best. I was not disappointed. The Sheraton staff were some of the most helpful people I had ever met at a hotel. Whenever I had a request or a question, they patiently and thoroughly answered it. This made me feel as though they always had my best interests in mind. I will certainly return and I will certainly recommend this hotel.
Rated 5 out of 5 by Cheryl1 The whole experience was great
Totally please with this hotel, from check in to check out, valets. The best was the bed had a great night sleeping which is rare! The convention was also wonderful loved having coffee and tea available.
Rated 5 out of 5 by gkamri Dallas Stay
I found the hotel very comfortable. The group rate we enjoyed was extremely favorable for Dallas. The room was quite pleasant and the food was very good.
Rated 5 out of 5 by Bigkev3273 Staff Acknowlegements
Original room on 26th floor; S. Tower had a bad stale smoke odor in the hallway that permeated the room. It was our anniversary. Spoke with Kim Wesley. She apologized, moved our rm to a Jr. Suite on 28th floor and sent a bottle of wine. Ms. Wesley went above and beyond to rectify our situation. She is a credit to your staff and deserves some recognition. Actually, she single-handedly saved our stay as my wife would've been miserable with her allergies in that room. Would definitely recommend this hotel based on staff attitudes; female attendant in the 28th floor lounge, greeters in the lobby, waitstaff for breakfast etc!!!!
Rated 5 out of 5 by Longhorn Excellent staff and service!!!
Stayed here Texas/OU weekend! I was very impressed with the staff and service at this hotel. The hotel was completely sold out, and they still managed to be extremely efficient with every request. Great Breakfast and AWESOME workout facility!!!