Rated 5 out of 5 by Shewho5516 Absolutely amazing hotel that far surpassed our expectations!!!
We had the most lovely room overlooking the whales that come to Maui in the winter to give birth. The balcony was fantastic to be able to sit in comfort and watch these amazing creatures. The hotel was one of the nicest that I've ever stayed in and I simply can't wait to return again. This is my second stay at the
hotel and I never dreamed that this one could ever be even better than the first! Absolutely everyone associated with the hotel is kind, generous and wonderful to deal with.
Rated 5 out of 5 by biggearl great hotel
I would come back again. Only had one problem. TV didn't work properly. Reported but no one repaired it.
Rated 5 out of 5 by Giampi Great Location
Fantastic place, best location on Kaanapali
Rated 5 out of 5 by pom56 Excellence in paradise!
We just returned from a week at the Sheraton in Kaanapali after a truly wonderful experience. The hotel was first rate with all of the luxury and amenity you would expect plus the added benefit of being on the shore at BlackRock. The ambience and atmosphere create a magical vibe while in the island paradise of Maui. Staff are friendly and excellent. The room we had could not have been located in any better position - right on the ocean on top of BlackRock. Incredible!
Rated 5 out of 5 by STBJ Rest in Heaven
This was our first trip to Maui and staying at the Sheraton made it the most relaxing and enjoyable holiday we have had in a long time. The location, the rooms, the pool and beach allowed everyone in the family to be able to enjoy themselves how they wanted. We would love to return to Sheraton Maui next year for holidays.
Rated 5 out of 5 by Goldsmith8 Beach Services
Besides a great hotel with great rooms and great views I found the beach services to be outstanding. Dana Brandon went above and beyond to meet my every need. She was incredible in every situation and provided me and my wife with extraordinary service
Rated 5 out of 5 by mrDonrag A nice welcome after a long trip
After traveling almost 24 hours my wife and I were pleased by the friendly welcome we received by the front desk at midnight. The room was clean and bed was comfortable.
When we awoke the next morning we were amazed by the beautiful ocean view that greeted us from our lanai. WAY TO GO MAUI SHERATON!
Rated 5 out of 5 by ACarlson Exceeded our expectations!
Celebrating our daughters sweet sixteen birthday was even more extraordinary with
the Sheraton.Thank You!
Rated 5 out of 5 by Gary17 Very nice hotel on the beach
Very nice hotel on the beach. Hotel was very clean, the staff was very nice, location was excellent. Black Rock right out front for snorkeling, close to Whaler's village, alot of nice walking paths around. Recommend to all to stay here.
Rated 5 out of 5 by Tjoe125 Great location
Black rock is a special place. Beautiful location. Try the teppanyaki dan restaurant for a splurge. Great filet mignon and lobster.
Rated 5 out of 5 by Samgw10 Awesome stay
One of the prettiest hotels in world!
Rated 5 out of 5 by Curtis234 Location and Staff are Fantastic
I stayed here with my family of five. The Jr. Suite with a Murphy bed in the living room was perfect and had plenty of room for a rollaway without filling crowded. The property is on a prime spot - much larger, more private and peaceful than others nearby. The kids loved the pool and so did I - it is large and deep enough in many areas that adults can enjoy swimming in it too - not just a 4 ft. deep pool like many resorts. The Cliff Dive Bar servers were friendly and attentive and made hanging out by the pool a real treat. Great snorkelling right out front and only a short walk along the beach to Whalers Village with excellent shopping and restaurant options. Staff were consistently professional - there were numerous times when they provided some extra little detail or effort - remembered a name, a previous order, or did something to make us feel special. A great experience all around.
Rated 5 out of 5 by Mo75 Sheraton Maui is excellent
The hotel staff are truly what make this place exceptional. The setting is truly lovely but the people are warm, helpful, and terrific. The pool is a lovely setting and the beach is just a few steps away. Perfect place to relax and enjoy!
Rated 5 out of 5 by BillW Great hotel
Been coming since 1991, love this hotel, the employees and the location.
Rated 5 out of 5 by HI4me93 Great time in Maui
The resort room and grounds are beautiful. We had great views of Lanai and Moloka'i. The beach was the best one I've been on in Hawaii. Excellent snorkeling with lots of fish and turtels.
Rated 5 out of 5 by justkath great vacation
Had a nice room in building 6 which was unexpected. Total peace and quiet away form the pool and public areas. Watching whales breach was an additional treat. Nearby snorkeling was just what we wanted.
Rated 5 out of 5 by JulieR A Special Stay
We celebrated a milestone birthday at the Sheraton, and the hotel manager went out of his way to make our stay extra special.
We received a number of gifts (chocolate strawberries, pool amenities, etc.) and the Platinum upgrades and amenities were great!
We look forward to our next stay there. Mahalo!
Rated 5 out of 5 by ECS67 Staff
At the bell/valet desk Virgillo Seatriz and his staff were great.
Black Rock staff was all great ESPECIALLY our waiter on 12/5/2013 for breakfast. We ordered a non-fat latte and your machine was down and was during our whole stay so he went upstairs without us asking and got the drinks. So nice. Gave extra $10 tip
Rated 5 out of 5 by randyp22 Sheraton Kaanapali
Hotel was great. Great views of the beach and ocean. Short walking distance to Whalers Village for dining, shopping, and water actives. We'll be back.
Rated 5 out of 5 by lovetogolf aloha paradise
Very accommodating staff throughout the resort and a wonderful experience. The Sheraton is perfectly located to everything, yet feels peaceful and restorative. I've been to this property several times and can't wait to return.
Rated 5 out of 5 by FrindgeWorld Great Hotel
We enjoyed our stay very much and there was never a problem.
Rated 5 out of 5 by Yoyo21 Consistently great!
Just returned from our 5th straight year at the Sheraton. Our family of 5 continues to choose this hotel due to it's great staff, family friendly property, and of course the location is top notch. I love how the staff works to get our same room each year and they also remember my kids names. This year the improved Platinum meal discounts were great enough that we ate breakfast on property more.
Rated 5 out of 5 by MaryN Beautiful resort!
We loved staying here - the resort is beautifully situated at Black Rock on Kaanapali Beach and the service, rooms, and amenities are first-class.
Rated 5 out of 5 by SMF13 Great location, great hotel
Love our stay at the Sheraton Maui. We had a full ocean view and had a wonderful time watching the snorkelers and turtles swimming around right below our lanai. The location is fabulous right in the heart of the Kaanapali area so we could walk the beach everyday. The hotel grounds were lovely. I regret I did not spend anytime around the pools since I spent my time on the beach. The staff were extremely friendly and helpful. Breakfast buffet was fantastic. Not only would I return again, I wish I was still there!
Rated 5 out of 5 by CLEken The Finest Hotel I Stay At
I have to travel for work, and stay at over 50 properties per year...and the Sheraton Maui is the finest hotel I stay at...A wonderful, caring staff....extremely clean and up to date rooms and the most spectacular spot on Maui to snorkel, swim, or just chill out.
My suggestion.... " Visit This Hotel"...you will be very glad you did !
Rated 5 out of 5 by Kaky Excellent Stay
We were treated great from check-in to check-out! The staff was friendly, helpful; always happy to help. Our room was always clean, fresh towels, etc.
The views from all the lobby areas were beautiful - we sat somewhere different for every sunset! The location is to "die for" - the sunsets were incredible & snorkeling on the beach, in front of hotel was excellent!
It felt like a home-away-from home....we were very sad to leave!! I highly recommend the Sheraton-Maui!
Rated 5 out of 5 by turtlelover Highly recommended
Excellent resort with nice clean rooms, excellent beach location, facilities. Short walk to shopping and dining. Miles of walking trails along the beach. Great staff.
Rated 5 out of 5 by lplummer232 One of the best resorts on Maui!
Please ignore the few petty, negative reviews you read on websites concerning noisy pools, outdated rooms, and rude staff at this resort. I can assure you after my stay that those reviews are ALL NOT TRUE! Sheraton Maui provided exceptional service from check in to check out, provided tasteful yet subtle room décor that was far from dated, was one of the most peaceful and tranquil locations I've stayed at in Maui, and catered to my every need. Upon arrival, they even upgraded my ocean view room to ocean front free of charge, which gave me the best view I've ever had on the island. My only minor gripe was that food is definitely on the pricey side. But close proximity to the great (and much cheaper) local food spots in Lahaina and Front street more than made up for that. Black Rock is also a remarkable location to be situated upon. Generally, Sheraton Maui exceeded my expectations in every way. 5 Stars!
Rated 5 out of 5 by CaliFam2013 Great Maui Hotel
We had a wonderful stay at the Maui Sheraton. The room was beautiful and clean. The food was good and the location was excellent! We would stay there again.
Rated 5 out of 5 by Sally29 Sheraton Maui Black Rock
From speaking with David in Reservations through spg to the front desk employees...ivy and Penolope...and the housekeeper for our room...it was a lovely experience and we are looking forward to returning someday.