Rated 4 out of 5 by Ben2012 just like coming home
I've stayed at this property a number of times now, and returning is always like coming home. Good location, and nice customer service.
There is a water fountain near the hotel, and it's relaxing to listen to it with the window open sometimes.
May 4, 2015
Rated 5 out of 5 by SweetBabu4 Relax and the staff will take care of you
In 40+ years of travel, this Sheraton is where I have returned time and again when I'm in the area. I stay here to visit our child who attends SJSU, about 10 minutes away. The staff are the best there is and my room is always comfortable. I've only had one thing come up with the TV and it was addressed in less than 5 minutes. Maintenance was efficient and I was good to go in about 10 minutes. My last time there, I was hungry but not wanting a large meal. The nachos and a beer hit the spot and I enjoyed it on my balcony overlooking the beautiful pool and waterfall. Perfect end to the day! I can't rave enough about the comfort level when I stay. Near to restaurants and a big mall.
April 18, 2015
Rated 5 out of 5 by Tabby Well maintained hotel
Front desk stuff was very friendly and helpful. The hotel is well maintained and pool area is beautiful. Easy access to outlet mall near by.
April 14, 2015
Rated 3 out of 5 by ESCH Noisy air conditioning units in the rooms
The staff was welcoming and the public areas of the hotels are nice especially around the pool. We were surprised to find that the in room air conditioning units were more fit for a Four Points property rather than a Sheraton. The in wall unit was loud which did not allow for a great night's sleep.
October 25, 2014
Rated 5 out of 5 by FrugalAsianMan Wonderful staff; excellent pool area
I was surprised to find this little gem hidden away among the many offices that begin this part of the Silicon Valley. A short 5 to 10 minute drive from San Jose International Airport, this location is perfect for any traveler. The staff were very helpful and accommodating, and I particularly enjoyed the complimentary shuttles from and to SJC airport. The outdoor pool area really blew me away, as it almost looks like it's own tropical oasis in the middle of so many office buildings. A great stay if you're a business traveler in the area.
If you're doing personal travel, keep in mind there are not many attractions or recreational activities nearby, so you'll definitely want to rent a car or have a car available.
October 17, 2014
Rated 5 out of 5 by Tmon good hotel, great price, good location
Perfect location if you are traveling on business in the 237 corridor. Lots of food options very close by and close to airport.
October 12, 2014
Rated 3 out of 5 by REvans Nice Hotel/Mostly Great staff
I found the hotel to be a very nice business hotel, and the pool area looked very inviting. The restaurant food was very good, especially the poached eggs w. asparagus appetizer. Unfortunately the room A/C had to be reset by Maintenance AND the door key card slot had to be reset by Maintenance AND the "hot" water was barely warm. The Maintenance person said the water is set to max 85f so people don't get burned. Hotel's Mgr on Duty's response to the lack of hot water was "no one else has complained" and "thanks for your concerns" and "just run the water until it's hot" (despite the drought). While the 1st 2 maintenance issues could occur anywhere, and were handled promptly, and all staff we encountered was sweet and professional, I do feel the Mgr on Duty could have handled the lack of hot water issue munch, much better. If not for that final issue I would give the hotel a solid 8 as a nice business hotel. Thank You!
October 6, 2014
Rated 5 out of 5 by NadoXC Team Travel
Group Sales Staff met our needs. Thank you Luke.
October 2, 2014
Rated 3 out of 5 by Lotus123 In need of repair
The junior suite was comfortable and in need of repair to towel hangers that fell off and required reattachment to wall, the drain in the tub was very slow. While the pool temperature was excellent, no one was checking for surface debris in the afternoon/evening. The friendliness of staff did not extend beyond front desk requiring improvement for a major hotel chain.
September 22, 2014
Rated 4 out of 5 by thedonald80200 Lovely hotel -- centrally located
The hotel was clean and well designed. Nice decor, comfortable beds. Staff friendly and accomodating. The pool area was quiet and we had a nice lunch brought to us from the restaurant. This was a stopping off point during our trip and it met all of our expectations.
August 27, 2014
Rated 5 out of 5 by MikeO88 Cabana - Feel like a Carribean Vacation
California vacation with the family and have been to many Sheraton hotels. This was the best location we stayed. We were upgraded to the cabana, since there was a wedding block booked at the hotel. The cabana is right in front of the pool with water jets in front, to block the noise and charming views for picture opportunities. We used the late check out option and sad to have to leave the room. Definitely recommend for a peaceful stay in San Jose area. Close to many malls, Great America and well known network companies.
August 12, 2014
Rated 5 out of 5 by EABS The hotel staff was very helpful
All the staff I spoke with were very friendly and helpful. I would stay here again and would also recommend it to my friends.
August 4, 2014
Rated 5 out of 5 by Carob We chose well
In coming to the San Jose/Milpitas area, for both business and pleasure, we certainly chose the right hotel. Conveniently located, comfortable room, and excellent service in the club level lounge. Kudos to Lubianca who served us in the lounge. She has a wonderful personality, great work ethic, and her service is impeccable. She should go far in the Sheraton organization.
August 3, 2014
Rated 3 out of 5 by Garrett55 California Stop over from Asia
Hotel rooms are dated. The hotel itself is clean and has good curb appeal. The resteraunt connected also needs some updating.
The staff was not attentive and failed to deliver on a few commitments without followup.
It is located in a reasonable proximity to chain resteraunts.
July 28, 2014
Rated 5 out of 5 by MissKasie Great place for a conference!
I experienced an easy and enjoyable stay at this hotel!
Staff at the front desk was extremely easy to work with, I always got an immediate and helpful response when I called them.
The poolside area was lovely with 2 waterfalls and lots of grass. Staff at the dining and bar areas were very accommodating as well.
The room I had was very spacious and I slept like a baby. However, if you have trouble sleeping, I'd recommend asking for a room with a regular bed rather than one that pulls down out of the wall.
July 23, 2014
Rated 5 out of 5 by edwarde This is a wonderfully comfortable hotel
We always love staying at the San Jose Sheraton. It is quiet, the pool is great, the staff is great.
July 21, 2014
Rated 5 out of 5 by vatipy Excellent
Very comfortable and clean
July 21, 2014
Rated 5 out of 5 by Cass05 Great for conferences
I came for a conference and it went very well. The waiting staff worked with our busy itinerary when bringing our meals. There's also a lot to do in the hotel on your down time. The pool is nice and the 24 hour gym is convenient.
July 21, 2014
Rated 4 out of 5 by Willwill Only one breakfast with the package
When I booked the hotel, it was stated the room package with two breakfast. When I check-in, they delcined and said that only one breakfast is given.
July 19, 2014
Rated 5 out of 5 by Dogsaregreat Great Hotel/Service
Clean hotel, professional staff,
July 2, 2014
Rated 5 out of 5 by DJ2014 Simply Outstanding staff...!!
Check in and free upgrade to suite were a breeze. The Front Desk staff were very nice and helpful. Called housekeeping for help three times in 15 minutes for three separate requests (my bad). The lady who helped us showed no signs of frustration and had a great smile even after the third time and more...when she left after the third time she asked me to call her if I needed something else!!
June 30, 2014
Rated 4 out of 5 by Ben2012 Good location
Convenient location situated near many restaurants.
June 28, 2014
Rated 2 out of 5 by Jameson33 need to soundproof walls!!!!
Nice location, but there was a dent in one of the queen bed. Not comfortable at all. Upstair neighbor was walking so loud late at night and early morning, so couldn't sleep. Safety was an issue for me. It was nice to have a car port when you get a cabana suite, but anyone can walk up to your door. You only need card key to use the pool, which you can put your arm through the hole and open it that way. Didn't feel safe at all.
June 24, 2014
Rated 5 out of 5 by jeff7128 san jose stay
very well managed property
June 23, 2014
Rated 5 out of 5 by LauraR14 Great staff!
The week of June 2nd, I thought I had left my phone charger in my room and when I returned June 9th, there was not one in lost and found. I could have left it elsewhere, but Charles went out of his way to come knock on my door and give me his personal phone charger for the week. As a person who travels each week and needs their phone, I felt this was above and beyond and I hope he gets recognized. Great service, I enjoy this hotel, especially with staff like that!
June 23, 2014
Rated 3 out of 5 by Alfred150 Great Service!
The best thing that happened at the hotel was the excellent service from the front desk. They took care of our every need. I was disappointed that we were not put on an SPG floor. The staff did bring us the amenities that we should have had as SPG members. I booked this with points and I think my reservation should have been given the same level of consideration as those that paid. My wife and I should have been put on one of the SPG floors from the time it was booked. The room was dated, but it was clean and comfortable. It had a nice flat screen TV. Overall we were satisfied, but it was nothing spectacular. I would stay there again.
June 22, 2014
Rated 4 out of 5 by tennensozai Relaxing stay
I had a mini-getaway weekend in a tower suite. Arrival was fine, as the hotel's located right off the freeway exit and had plenty of parking. The romance package caused a bit of a stir at check-in, since it’s apparently rarely booked. The sparkling wine was delivered, but the chocolate/fruit amenity never came.
Had the bar’s enormous sample platter during happy hour while waiting for +1's late night arrival, so I didn't bother mentioning the forgotten amenity. The bar's atmosphere, prices, drinks, wings, potatoes, and strips (too crispy) were fine. Calamari was a huge letdown. A decent place to hang out, except for spotty wifi coverage. The convenient lobby computers made up for it, although the user interface and printer settings could’ve been better. When we originally booked the hotel, we had planned to pay for the in-room wifi, but we found that the free options were more than adequate.
The suite itself was spacious and comfortable. While the furnishings were 3-star quality, the wear & tear was showing. The separate living room also had a small wet bar with the coffee maker, complimentary & paid water, sink, and a mini-refrigerator. Having the wet bar was very convenient, but the absence of an ice bucket was strange. The furnished balcony was a great feature, even though it faced the freeway and could’ve used some TLC. The Master bedroom had a spacious closet, although it curiously only had 1 bathrobe and lacked a safe. While the nightstands were equipped with power outlets and USB connectors, the suite lacked a work area/desk. Perhaps the dining table in the living room was to serve this purpose, but it lacked any “office” elements. The Master en suite had a long counter with plenty of storage space, making it seem more spacious than a typical hotel bathroom. While it was great for a couple, I’d imagine that families/groups would find the bathroom inconvenient to access from the living room.
The only real “problem” we had was breakfast. Since the package offered room service, we opted for it instead of the restaurant’s buffet. We couldn’t figure out how to apply the vouchers, so after a quick visit to the front desk, the charges were removed. The breakfast fruits, breads, and eggs were spot on, and we made Buck’s Fizz to improve the taste of the sparkling wine. The mountains made a nice backdrop for al fresco dining.
Maybe things would have been better if the staff weren’t painfully unfamiliar of the rate, but it was still a pleasant stay with friendly staff (especially housekeeping). While not a perfect stay by any means, the hotel's staff and solid facilities made the experience enjoyable.
June 22, 2014
Rated 2 out of 5 by Scarlett078 No SPG Benefit
After a long travel and work day I was greatly looking forward to reaching my hotel room. As a gold SPG member I assumed that my room would be clean, comfortable and on an SPG member floor. Boy, was I mistaken! I was told at the front desk that all the SPG member upgrades and floor rooms had been given out to regular guests who just happened to arrive before me. What? I asked what the benefit was of being an SPG member if the rooms were unavailable upon check-in. No response. My room was on the 2nd floor, the carpets were badly stained and the headboard(s) ripped in several places. No amenities usually rewarded to Gold members in room. I had requested a King bed and received 2 Queens. When I travel to this location for business again I will not be going out of my way to stay at this Starwood Property. There is no benefit. I am treated better at a different property down the street where I am not a Gold member.
June 22, 2014
Rated 5 out of 5 by 365RoadWarrior Management Cares
I was here last week and wrote a review, noting one weakness - tardy food service in the morning in the Lounge, I returned again this week (which shows how much of a concern that "weakness" was) and the tardiness was almost completely eliminated. And another quibble too small to record in my online review was also fixed. Management also followed up with me to make sure things were "right". How often does that happen. Thanks to everyone who cared. I'll be back.
June 21, 2014
Rated 3 out of 5 by Ingot This hotel silence enough.
This hotel is silence enough, for you who wanna enjoy your business trip and get more rest.
June 21, 2014