Rated 2 out of 5 by ML103 In desperate need of an upgrade....
I frequently travel on business and stay in an assortment of hotels; the Sheraton is typically top-notch in both service and comfort. Sadly, the hotel is Saskatoon is in dire need of renovation. The rooms are old and lack the attention to detail when being cleaned. I was thoroughly disappointed.
December 19, 2012
Rated 3 out of 5 by Jacole40 Expensive
Hotel of course is expensive as its in the heart of downtown Saskatoon. Disappointed in the $15 extra per day to park,and with a truck or SUV you run the risk of parking at the back of the hotel, with no access unless you walk around to the front of the hotel, down dark alleys. It had rained and the pedestrian access has poor drainage so you are rolling your luggage through inches of water and getting your shoes wet. My room had a lovely view of a roof and pigeons, and the icing on the top of the cake was when the roof drain pipe right by my window ran all night long with the rain. Overall a nice hotel, but expensive in my mind for the poor parking, extra parking costs and subpar room location.
June 20, 2014
Rated 4 out of 5 by Keke16 Rooms are re-done beautifully!
As comfortable as my stay was, I will say that i did not enjoygetting the bill to find that I was charged $15.00 for parking. Normally with our credit union rate we get a nite of complimentary parking. Well to my surprise during this stay this was not the case. I stayed at the very same hotel three weeks ago and was not charged parking so i never thought it was even a consideration. Seriously $15 for a deteriorating parkade is crazy! Not impressed to say the least.
May 22, 2014
Rated 3 out of 5 by Mkolesnik Was Mislead
We have stayed at this hotel many times cause it is downtown, then in March we stayed at the club level rooms for the first time and it was great, the appetizers were prefect and we had a great time. So we booked again this may, payed the extra rate for the club room cause we would get the appetizers again...well this time there was little to nothing for appetizers, just bread and dip, all the other warm appetizers gone, it was like a halved version of what they had before and very dissatisfying. There was construction infront of the hotel which the front desk clerk said had been there for almost a month, but even after calling the hotel directly no one mentioned even thought the road was closed to hotel. Made checking in very difficult and woke us up early with the construction noise. I was very frustrate this stay and would be more likely to stay somewhere else next time. :(
May 13, 2014
Rated 2 out of 5 by Jamie69 A rare poor stay
This past weekend I had a bad experience at the Sheraton in Saskatoon. As a Starwood member I am very impressed with the service and facility. Unfortunately a water main break affected the water supply and also caused my toilet to leak water on the bathroom floor which I woke to at 3 am. The lobby was fllooded and was quite a disaster.
March 10, 2014
Rated 2 out of 5 by notrestful Not restful
This hotel is across from a local park that had the worst music ever being played live. This went on until long after 11 and it was like they were in the room with me. This was the 4th night of a stressful trip and all I wanted was to relax in my room, this was impossible.
June 26, 2014
Rated 1 out of 5 by shea68 worst hotel experience ever
worst stay ever, stayed for 3 nights, cable did not work for first 2 , and room smelled like a sewer, maintenance said sewer trap backing up into toilet/ bathroom, complained but hotel front desk not willing to do anything and was rude to my family. noticed my points were not added when i got home
August 8, 2013
Rated 5 out of 5 by Vikings1 Wonderful service
A great stay this time prompted by three memorable events.
1. The young lady a the front desk (6:30pm Monday, August 19 2013) - my room was late getting ready. The young lady called me when it was ready and gave me an adjusted rate and 3000 SPG points even though I didn't ask. She said having the room ready that late was unacceptable. I appreciate her attitude.
2. Amber left a nice cheese plate for me when I arrived and well appreciated. I also had a short visit with her on Thursday and she is always very interested and accommodating. I appreciate that Amber is willing to help us with our travel and meeting arrangements at other SPG locations across Canada.
3. Anne in the lounge. She is always so pleasant and helpful and the main reason why the lounge is my favourite place to have dinner in Saskatoon. I eat at Carvers a half dozen times a year but the lounge is my go to spot. On this occasion, she let me buy a bottle of wine off the restaurant wine list and have it over two nights. It was another example of her can do attitude I so much appreciate.
August 23, 2013
Rated 2 out of 5 by Robert237 Problems
While the hotel from the exterior and the interior looked and conformed to the standard's of a Sheraton Hotel the level of service did not. However, I suspect that the service issues have to do with the fact that Saskatoon is a small community with little in the way of business traffic.
During my stay, which lasted for 5 nights I regularly had trouble reaching the front desk when I had an inquiry, which meant that the phone would ring and ring with no one answering for quite some time. Further, when I tried to dial out one time the front desk picked up without advising me that I had reached the front desk of the Sheraton, which led me to believe that I had reached the front desk of the hotel I was calling out to. As a result when I asked to be connected to the room of the person I was trying to reach the person at the front desk told me that the person I was trying to reach was not staying at the hotel.
Overall while the hotel from an amenities point of view was commerce rate with the standards a person would expect of a Sheraton the service was abysmal.
August 21, 2013
Rated 2 out of 5 by George Customer Service Lacking
We had made reservations for a two night stay and this is the fourth time that our reservations were messed up and we only had a room for one night. Not very apologetic and not very accomodating.
February 11, 2013
Rated 3 out of 5 by Zablo16 Very noisy.....
This is a review based on one particular bad stay. I've been there a few times and was very happy. This would be my longest stay (5 nights). When I checked in, I was in a different wing than previous stays. In fact I did not even know it existed. Right away, I thought the room was typical, but this was the first room I was in that had the door to the room besides it. I requested to be moved, but they apparently did not have a room available that could accomodate my 5 night stay. I elected to stay there, and wait to see if I had any issues. The first night was fine. The 2nd night, I had a group of women beside me, and I could hear every single word they said. At 10:30pm, they were still going, so I had to ask to be moved anywhere, because there was no way I was sleeping with the noise next door. The only room that was available was right outside the elevator and pop/ice machines. That is where I spent the next 4 nights. It was not a pleasant stay, and I don't understand why I would be assigned such poor rooms with the length of time I was staying there.
Aside from that, the stay was typical. Good beds and comfortable rooms.
May 15, 2014
Rated 5 out of 5 by LDN1 We really enjoyed this hotel
We recommend this hotel for families and business travellers
May 26, 2014
Rated 4 out of 5 by Norm14 Great hotel
Sheratan are always good, but the Cavalier Saskatoon is Very good.
November 20, 2014
Rated 1 out of 5 by Holopchi poor quality for amount of money
No parking for check-in. Unable to park SUV in low underground parking. One elevator working on a Saturday night and a long walk through doors, stairs and worn hallway carpets. For the price of a suite the front desk clerk tried to advise us to breakfast downstairs in the restaurant instead of access to the club level. Would seriously have to consider staying here again when there are other downtown hotels to choose.The bed was great - nice quiet sleep.
February 8, 2012
Rated 4 out of 5 by Gin67 Decent for conference
The facility was good for the conference that I was involved in. The staff was not properly trained for having guests that were there in place of the owners that booked for all parties involved. I was not the only one there that had their room booked by someone else. This would've been the first time that I have ever had to supply my own personal credit card for an event of this nature. In fact I never once signed for having even stayed at this hotel. The staff needs more training. It also would've been nice if there was a way of having assistance in getting our bags to our room, since we had quite a walk from the back parking lot.
June 9, 2014
Rated 4 out of 5 by George5412tina Fire alarm went off
Friday....at 2 AM....the fire alarm went off....after that my sleep was not good....was not offered any compensation.
So what do you offer ?
Thanks Tim in Lloydminster
November 15, 2014
Rated 3 out of 5 by USGECOT Conferences
For the price, the expectations are higher than achieved. While the sales and banquets staff are great, the guest rooms, the restaurants and the Club Lounge are no longer meeting expectations.
November 12, 2014
Rated 5 out of 5 by JRR2 My favourite Hotel
This is my first choice when I visit Saskatoon unless I stay with friends. I've tried a couple of other hotels when someone else is in control of arrangements and I'm always disappointed because nothing can compare to the location and those incredible beds!! The cleanliness of the rooms and the linens is phenomenal & the service matches it. I always feel welcomed, comfortable & safe. A couple of years ago I had to bring my dog along to the veterinary hospital and was relieved to be able to have her stay with me. Even the designated dog room was very clean.I no longer have a pet but I love to see the occasional one around. I always recommend the Sheraton to friends.
December 4, 2012
Rated 2 out of 5 by Millie2 Disappointed in Saskatoon
The entrance to the hotel was dark with little signage. There was no one there to welcome or explain where the parking garage was. The entrance and lobby are far to small to accommodate the number of people the hotel can hold. Both the exterior and interior look tired and need refurbishing. Getting around the interior of the hotel is like a maize. For the price of the rooms I would expect similar rooms to other Sheraton 's in Canada this was not the case. I will not be staying at a Sheraton again. Your pictures online are a far cry from reality. Hope this spurs you to take a look at your facility. Thank you
June 23, 2014
Rated 5 out of 5 by Orr24 King Room Club Floor
The gentleman that checked us in was friendly and helpful, as was the parking attendant. Our room was the first one in the hallway, so we did hear noise from the Club Floor doors as people went to use the Club Room, but it wasn't so bad that we couldn't sleep.
November 3, 2014
Rated 1 out of 5 by nothappy02 Staff helpfulness/telephone not working
I booked your hotel for my aunt and uncle, they were very dissatisfied that their phone was not working and it took so long to have it looked at . The person that looked at it said it was repaired and then subsequently still did not have a dial tone. There were messages left that they could not access and were not informed of. They rec'd a complimentary breakfast as compensation. I would expect that phone repair should have been done more immediately and properly.
February 18, 2014
Rated 5 out of 5 by Taz1 Great downtown location & very helpful staff.
Nice location, very comfortable beds and the friendly & helpful staff do their best to help in every way. The Carver's Steakhouse restaurant is a very high quality steakhouse with great food. I try to stay at starwood properties and this one always lives up to the great reputation. If you come on business, there are many choices for places to go out to eat or meet with customers within easy walking distance. I have to say that the starwood amenities here for their guests is top notch and makes you feel as close to being at home as is possible. I would highly recommend this hotel if staying in Saskatoon.
December 17, 2011
Rated 4 out of 5 by KP59 Second visit
Front desk people were attentive, it was a quiet hotel and clean.
November 3, 2014
Rated 5 out of 5 by AndreHHI Superb Saskatoon Executive Hotel
I gave 5 Stars to every category above as everything one could wish for in an Executive Class hotel was perfect.
I arrived exhausted after a 3,500 mile drive from Hilton Head Island, South Carolina.
Despite no reservation I was treated promptly, efficiently and yes, kindly by all reception staff.
In addition to giving top ratings for the hotel, mention must be made if its incredible location. Right downtown, in walking distance to everything for business needs or for more social and personal requirements. Plus right next the river, with a broad tree lined promenade providing an excellent place for a stroll or for a more vigorous workout.
Without a doubt, the best hotel I stayed in and best value for quality and amenities during my 21 day 8,000+ mile drive to Saskatoon, then on to Vancouver and then through many of the USA states back home to Hilton Head Island.
June 20, 2012
Rated 5 out of 5 by 142kathy Best Hotel Chain EVER
I took my grandkids on a mini vacation to Saskatoon to visit family. Upon our arrival our room wasn't ready, they needed to shampoo the carpet? Well this speaks to the quality of the hotel's cleanliness. But big surprise they then moved us up to a one bedroom Suite. I can tell you that the kids enjoyed the room, probably not nearly as much as I did, but the staff, the complimentary lounge, and especially the water slide made this vacation outstanding. Thank you Sheraton you remain as the top hotel in my eyes for quality, cleanliness, and more importantly customer service. GREAT JOB!!
October 23, 2013
Rated 1 out of 5 by SleeplessinSaskatoon Hideous stay
The alarm clock went off at 0630h.
The problem is that I didn't set the alarm.
Obviously, the housekeeping staff failed to check then when preparing the room.
I was unable to fall back asleep.
My night was ruined.
February 13, 2014
Rated 2 out of 5 by jats78 jats78
I am a Lifetime Platinum member and have stayed at many hotels worldwide. The front desk agent was rude and when we mentioned this to the manager, he told us she is one of their better staff. Then he gave us his business card. How is that helpful. Perhaps he should go back to hospitality school and learn customer service because he let a guest leave unhappy without even trying to apologize. We vow never to return to this hotel and this is the first time in 15 years as a SPG member that we are doing this!. This is not the only hotel in Saskatoon
July 20, 2014
Rated 2 out of 5 by Bloomsberry Nice Hotel, Unhelpful staff
Hotel is great, lots of things to do and see in the area.
New reno is nice.
No SPG Recognition at the front desk and a bit rude. First time as a platinum spg that a hotel just didn't care. Booked the hotel day before, all room types open when I booked but when I checked in no upgraded rooms were open. When I checked online 5 min after checkin all kind of rooms and suites open. Strange.
Overall nice place, but other places just as good close by. If your spg member dont expect much more than the next guy that's not a spg.
July 21, 2014
Rated 3 out of 5 by MedicalDeviceSalesRep Starwood Gold status non-existent this week
I stay weekly at this Sheraton, when vacant, or the other Sheraton for now 10 consecutive weeks with anywhere from 3-5 nights per stay; i still have 4 weeks of 5 nights still booked. By now i feel deserving of more than what I got this past week, a Queen room with an average view located directly across from the parkade elevator. For long time stays and status members I would hope the person assigning rooms would take notice of this and recognize the continuous stream of business i give this hotel chain. Take a lesson from your sister hotel.
April 13, 2014
Rated 3 out of 5 by HospitalStay29 Good location, food and service
good news: The food was great and the service was just lovely.
bad news: The hotel was quite full when we found out we had to be in Saskatoon overnight so ended up with paying the extra queen with pull out sofa for the "double' room we needed. Those sofas are so awful - why call that sleeping accommodation? And please get a back access to the hotel parking lot! SUV's don't fit in your little parkade so tell people straight out they're walking around the block with their luggage and family, down the back alley. In Saskatoon weather! .
May 1, 2014