Rated 3 out of 5 by Eddie712 Reservation Mix-up
I had booked a club room suite and club floor continental breakfast included reservation however the hotel didn't have that correct in their system when I checked in. It was then very frustrating to sit there while the front desk staff was unaware of how to handle the situation. As we all know, time is money, and their lack of promptness and ability to solve a simple problem was a pain. Finally they did the simple solution (give me the access) and I was on my way. Other than that the hotel was good, rooms were clean. The mix-up though was very annoying and hotel should re-review its current booking system and linkage between online and the hotel's system.
February 22, 2015
Rated 5 out of 5 by JunS9367 nice location
great service and front desk is very engaging.
January 2, 2015
Rated 1 out of 5 by Pete811 Needs Renonvation
this property needs a staff and facility renovation
December 23, 2014
Rated 5 out of 5 by ToughMudderNC Beautiful Hotel
A business conference brought me to the area, and I cannot be happier about choosing to stay at this property. Upon arrival, I was upgraded to a Club Level Suite, which was beyond what I could have asked for in terms of amenities, but made for a very luxurious stay. In Room Dining was absolutely fantastic, and incredibly prompt; the bar downstairs was welcoming. Proximity to restaurants and other venues was perfect without being caught in the midst of it all. Probably the only complaint was related to the children/teens racing up and down the halls on Saturday evening, seemingly without care from their parents; fortunately it was not easy to hear once back in the bedroom.
December 17, 2014
Rated 2 out of 5 by cowboy8 Needs upkeep
Need attention to detail! The rooms were not very clean--peeling paint, rust in shower soap holders, stains on sheets, stains on rugs. We asked for a box of tissues, since housekeeping did not replace the empty one in the bathroom. We were given an already opened box--over half used. That's gross. Front desk staff should be more knowledgable about directions and tourist info. Breakfast was good, and the wait staff there was the best thing about your property. THe fitness room needs maintenance, and kids in wet bathing suits and bare feet shouldn't be allowed in. The pool looked dirty, and my kids didn't want to go in.
November 30, 2014
Rated 5 out of 5 by SS1Sultan BEST STAFF
Absolutely amazing staff, from the front desk. to the General manager Alfredo, to the kitchen staff, especially the morning crew. Thank you very much guys for making our stay a memorable one!
Everyone was super nice and helpful. This was a great stay!
November 14, 2014
Rated 2 out of 5 by Kevin0724 Wi-Fi
When I travel it is imperative to have hi quality wifi internet access. I could not connect to the internet and spent about an hour with the help line. They said they had to reboot the system and I should try again in an hour. It never worked. Overall a good stay but I will not be able to stay there again if the wifi situation is not figured out.
November 14, 2014
Rated 5 out of 5 by Cupcake2323 Professional, courteous service that reflects well on Starwood as a whole
I stayed at the hotel for work. It was chosen by a colleague for its proximity to the convention center. I must say I felt incredibly impressed by the consistency of excellence in the staff. I don't know if your HR department just picks fantastic people, or your training is superb, or both. But every single encounter I had with a member of your staff- and I can count ten different people off the top of my head- was one where the person was intelligent, clear in giving information, and had a perspective of helping ME. It was a refreshing and unexpectedly delightful stay.
November 9, 2014
Rated 4 out of 5 by Mike710 Mike710
This was my first time in the hotel. I had a few issues but Alan fixed them right away all was great.
October 18, 2014
Rated 4 out of 5 by Mike710 Great Stay
I want to say it was a great stay Alan did a great job. Thanks!
October 18, 2014
Rated 4 out of 5 by Louran This hotel has great features
Quality bedding. Shuttle service within a 3-5 mile radius; very prompt. The club lounge is a great added feature; 24 hrs. Every request I made was taken care of timely before and during my stay. The staff was very receptive and helpful. This is my second time staying at the Market Suites; each time I felt "Golden."
October 16, 2014
Rated 3 out of 5 by kevbot Average Stay
I had an average stay here. The condition of the hotel is older while still acceptable. The club lounge was average, the public areas average. Nothing stood out exceptionally positive or negative.
October 16, 2014
Rated 2 out of 5 by Vidaok Vida Ok
The hotel is in desperate need of an update or at least maintenance! Not a goos spg property.
October 15, 2014
Rated 5 out of 5 by agdrw Great Location and Service
Once again the Hotel and service people were top notch! Convenient to all downtown, west end and mid-town restaurants and venues. Shuttle service was excellent. Had a problem with one TV and was fixed immediately. Friendly and courteous service in the club room. I will be back.
October 13, 2014
Rated 1 out of 5 by ProyiTrucking Old and smelly
It's my first review ever and I'm taking the time because this hotel should not be in the Starwood chain of properties. Its old, dirty and smelly. One star at the most ! Definitely not a Platinum level property or staff ...
October 2, 2014
Rated 5 out of 5 by Atlhou Thanks Sheraton Suites Market Center
All of the Sheraton Suites staff were professional and great. They spoiled me throughout my entire visit!
October 1, 2014
Rated 2 out of 5 by Rich2809 Very poor stay
If you want to eat breakfast off of paper plates, this is the place for you. If you want to use a plastic knife and for, again this is the place for you, coffee out of paper cups acceptable? then stay here, otherwise there are plenty of hotels in Dallas.
I won't be coming back
September 13, 2014
Rated 5 out of 5 by ri321 enjoyed my stay
i am satisfied with the service provided.
1. at the time of check-in i was upgraded.
2. service at the starwood level was excellend, service provided by Mr. Abu at the complementary breakfast was excellent.
September 12, 2014
Rated 3 out of 5 by LAURA622 8/31/14 -9/1/14 stay
I was very disappointed with the cooling system it was very hot and I was not comfortable, I was not able to sleep well. I did expect the rooms to be more bigger they were extremely small, the shower was small, and the pull out sofa was EXTREMELY uncomfortable.
I was under the impression of the quality of the Sheraton was to the max, but I was not impressed with the 6 billion dollar renovation. Sorry but I don't think I will stay their again. Also there was grill charge on my ticket and the first person I spoke with rude looked at me and said " Yeah these are your charges." there was another customer behind me to I step back to confirm that my husband or daughter did not order anything from the grill once I confirmed that I went back to check out and Dante was a lot nicer and professional and he removed the charge.
I will stay at a different Sheraton but I was not happy with this location. I know Sheraton has a great reputation but that one is not one of them.
September 3, 2014
Rated 5 out of 5 by Dallas14 Loved the location
Great place to stay! Sheraton has a lovely charm!
August 26, 2014
Rated 3 out of 5 by B10000 needs an upgrade
Carpet is very old and dusty in hallway and room. Baseboard and walls (4th floor) needs repair. Sliding door has to go! Carpet in room pretty bad and cushion at love seat soiled. Dim lights cannot hide OLD! One night is it!
August 25, 2014
Rated 5 out of 5 by ohadba Great hotel, staff and location
Very nice hotel, big and updated rooms, very welcoming and efficient staff.
Abu in the club was great.
Good fitness center and nice pool.
Easy access to downtown and the airports.
Drive to Richardson less than 30 min.
Midtown restaurants and bars are 10 min away.
August 24, 2014
Rated 2 out of 5 by stevena Housekeeping needs some coaching
Imagine my surprise when i tried to take a shower and the knob to switch from tub fill to shower was missing. Does housekeeping check then they're cleaning the tub?
And, while it's nice having a suite, it's not nice that the door to the closet barely opens in front of the bed. I've had normal rooms bigger than the suite.
Finally, i had a 4pm checkout. Why would housekeeping make up my room. I messed up the bed and towels to make sure they actually changed them for the next guest.
August 23, 2014
Rated 2 out of 5 by bruce1896 A good steam clean...
Over the course of staying here over the last three years we have had some issues with maintenance. The rooms have improved however the halls are filthy. Do they own a steam cleaner? its amazing the dirt and stains on it. The club room is in desperate need of a good scrubbing (the chairs are dirty, but of great concern is the temperature of the True refrigerator in the club room. Nothing is cold. Is anyone checking it?
August 18, 2014
Rated 2 out of 5 by Chal123 Not a good experience
Carpet across room and common areas were dirty. Club lounge was average to poor. Only one elevator was working. When every one was leaving in the morning, the only working elevator was used by house keeping. Always had great experience at Sheraton hotels except this one.
August 15, 2014
Rated 4 out of 5 by justus121 Comfortable room
I enjoyed my stay, the room was clean, and the staff was friendly. I am looking forward to my next stay.
August 11, 2014
Rated 4 out of 5 by Chaver This hotel works for my purposes
Close to the highway and my clients. Fairly close to airport. Rooms clean but hotel is getting a bit old and needs updating.
August 8, 2014
Rated 3 out of 5 by Jasper26 This hotel had great staff
We stayed here because we had to take our child to a medical facility nearby and it was close and very reasonably priced. However, our room looked like maybe it had not been cleaned the beds were not made, left over food in the refrigerator and stuff in the bathroom floor. The staff was very nice and helpful and moved us to another room that had been cleaned. The pool was not great it was a bright glowing green and the spell was not so great as well so we did not swim. Sheraton's are usually a great place to stay, this place could of been just having a bad day!!!
August 7, 2014
Rated 4 out of 5 by JCO64 Nice Hotel
This hotel is a little pricey as the brand name suggest. However, the service was great. I was originally assigned to a room that had cigarette smoke smell in it. I confronted the front desk and was reassigned to anther room with no problem.
August 7, 2014
Rated 4 out of 5 by Chuck534 Good hotel minor hiccups
I had a one night stay at this hotel. My room was on the club level. One of the two elevators had problems during the afternoon check-in period. Repairs were made by evening. My bedroom TV was not plugged in properly, so it did not work. I was too tired to move the furniture to resolve the issue. The toilet bowl had a leak so the reservoir refilled every 30 minutes or so all night long. I reported both issues in the AM, and the staff responded immediately, resolving both issues while I was at breakfast.
Good food, great service, great shower water pressure, but just not the room preparation I expected for a club level room.
August 7, 2014