Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • États-Unis
  • Carte

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Rated 3.7 out of 5 by 2007 reviewers.
Rated 4 out of 5 by Exemplary Front Desk Staff for Gold & Platinum Members The hotel is centrally located between Central Park and the heart of Times Square. The Theater District is easily within walking distance. The multi-million dollar renovation of the property is classy and sophisticated. Do not expect an excellent experience dining in the property. The Hudson Market overcharges for a cold breakfast. They charged me $132.72 for four breakfasts that consisted of orange juice, cold cereal, and fruit. Perhaps, it was a mistake. Until I hear otherwise from the property, I can only assume this was correct. Also, one of the staff members of the Link@Sheraton Cafe was incredibly rude and aggressive when my family and I attempted to use one of the Cafe's unused tables to enjoy a baked good that we had purchased from a nearby bakery. There were plenty of other empty tables for patrons to use, if they wished. I was certainly taken by surprise that any staff member would speak to a Gold member, or any guest, in such a tone. December 2, 2013
Rated 5 out of 5 by Very, very hard working and friendly staff Christmastime in New York. Very, very busy time, and stress is at an elevated level with shoppers and customers. I saw everyone from the front desk crew, to the bellman, to the Concierge, to the management display class, helpfulness, and smiles. Outstanding staff, excellent new, upgraded rooms at a fair price for New York. My first choice when coming to the city! December 14, 2011
Rated 5 out of 5 by all aspects outstanding Totally pleased with stay; room location and furnishings excellant. Great location; ideal accesss to all points of interest. Staff exemplary; day shift doorman off-duty responded to our need of .asistance for subway directions; extremely helpful in a most customer friendly manner would most assuredly recommend hotel as #1 choice. WILL RETURN; GREAT STAY; THANKS! April 20, 2013
Rated 5 out of 5 by granddaughter overnight in nyc with our 7 yr. old gd. I have 2 issues as a gold member. first to charge $3.25 per bag to hold our bags for 2 hours after checkout I feel is tacky. Second , which is not up to the hotel, is that it cost $94 for parking for 1 day plus 3 extra hours. try to negotiate a better rate with the garage if you can. we otherwise had a great experience . August 21, 2012
Rated 2 out of 5 by In need of improvement Black mold growing in sink and shower caulk Shower curtain liner was missing Conference area bathroom handsoap dispensers were empty Elevators are slow to arrive when called Elevators are loud, windy, and feel like they are falling too fast Several elevator buttons were broken Not clear what floor you are on when you get off the elevator November 14, 2013
Rated 5 out of 5 by Perfect Location The hotel is located a few short blocks from Times Square and the Broadway shows. The subway is literally right out the door and can take you anywhere else in the city you would like to go. Good size rooms for NYC. Beds are extremely comfortable. Vacuuming could've been better in the corners, behind furniture, etc. but other than that the hotel is great. August 13, 2012
Rated 1 out of 5 by This hotel is dirty and dusty I stayed at the sheraton because I wanted to be in Manhattan. Unfortunately, I made the wrong choice. The room was extremely small and exteremly dirty, furniture dusty and feathers were flying around the room. The staff rarely answer the phone so it was difficult to voice my opinion. My daughter got worst after the first day. What a dissapointment! August 21, 2012
Rated 1 out of 5 by Door slamming central The doors to the rooms need to be re-configured. They slam loudly, and you can hear not just the adjacent rooms doors slamming, but doors all the way down the hall. In addition, the maid service was marginal at best (I killed a mosquito in the morning, and it fell into the bath tub; it was still there that evening, after the room had been cleaned). December 16, 2012
Rated 4 out of 5 by Typical New York customer service Great hotel. great location. Poor customer service but I've come to expect it from Starwood hotels in NYC. Want water? None in room but you can get some from the Club Level. Just don't go when the bar is open because "contractually" (as the manager put it) they are unable to hand you a bottle of water when the bar open in the lounge. They must pour it and hand it to you. So, if anyone else in your room wants a drink of water they must also go to the lounge. Why a hotel would enter into a "contract" that frustrates the very definition of "hospitality" is beyond me. If you wish to speak with anyone, don't bother to call the front desk and ask for a manager. They never answer. It took a trip and wait in line to get to speak with someone who then promptly had water delivered to our room. Sad but true. All this for basic amenities that you would expect at a much cheaper hotel. Beautiful hotel, great location, stupid policies on basic amenities that Platinums should have anyway. December 16, 2013
Rated 1 out of 5 by Stay if you like to wait for elevators This hotel is fine. Room and amenities were good. The elevator situation was, however, completely unacceptable. We waited at least 10 minutes on 3 occasions, and 25 minutes when we were ready to check out (~ 9:45 am on a Sunday). That combined with a 20 minute wait for a cab in front of the hotel almost caused us to miss our transportation home. May 6, 2013
Rated 5 out of 5 by Sheraton NY Times Square Hotel I would thank everyone involved with making this an excellent experience for me and my family. Everyone went that 'extra step' from reservations, desk personnel to mgmt. The accommodations, service in the restaurant and hospitality as well as housekeeping were top notch, You were a team, a winning team and We thank You all. Dennis D and family July 1, 2013
Rated 1 out of 5 by Hotel was overbooked When I tried to check in, the hotel said there were no rooms available because airline crews had not yet checked out. I've heard this excuse before, but to me, it's inexcusable. If you promise someone a room by checkin time, it should be there. As was, I had to go wait in the restaurant for two hours before my rooms was finally rady around 8pm. May 21, 2013
Rated 2 out of 5 by Lack of Response As a Platinum member, I would at least expect a problem to be resolved once noted. This did not happen on two separate reported problems. I also did not receive a robe nor water until also requested. This should automatic for a Platinum member. May 26, 2014
Rated 4 out of 5 by stored baggage I had a wonderful weekend with your hotel. It ended with a tired traveler having to wait 25 minutes to pick up his suitcase and clothing from the area. For a 4 Star Hotel this is a minor issue with proper planning can remenedy. We were a group of 630 members from 1199 SEIU. We have used your facility for yours. A reply would be appreciated. March 6, 2013
Rated 1 out of 5 by Extremely bad service Had an unpleasant stay at the hotel. The staff in this hotel in general are rude and do not care about providing service. Many things went wrong during our stay: (1) An assistant director never returned emails after promising to looking into a matter. (2) The room service just simply said 'Sir, you can expect us at least 45 minutes to send you fork and knife since that's how long it takes to deliver food here'. I guess the staff cannot think out of the box and figure out a way to deliver fork and knife in a faster way! (3) Mini bar charges mysteriously showed up on my bill. (4) Mysterious charges appeared in my credit card statement a week after I checked out beyond the charges which I already paid when I checked out. It seems like the hotel is all about making money, but do not care about actually providing proper service. Definitely will not come back to this hotel. But first, I still need to waste time to get the mysterious charges reversed. December 25, 2012
Rated 5 out of 5 by Simply Amazing! My girlfriends and I had been planning a NY trip for the past few months, and our stay at the Sheraton New York was the icing on the proverbial cake. The check in was quick, everything explained in detail, an adjustment made on the reservation with no issue, and a special delight when we returned from our first day of shopping: cheesecake, chocolate covered strawberries, and a nice bottle :-) Lando in the restaurant became our friend and was incredibly attentive every morning for brunch. Every single member of the concierge team went over and above! Not only did they recommend fabulous restaurants, they gave us directions, helped us book tickets, and made sure all our needs were met. The room was beautiful with a king size bed, and a separate area to relax. The views from the 3 windows were amazing! The location is great as it was a short walk to Times Square and Macy's, and the subway was right out the door. I will definitely stay here again! November 13, 2012
Rated 1 out of 5 by Renovations I stayed at this hotel for three nights. I was put in a room where there was known renovations neaby and I was never told of the renovations. The person who tended to my room during my stay chose not to replace any of the amenities, but for the towels; i.e., body lotion, coffee creamer, etc. I will not be staying at this location again. February 1, 2013
Rated 5 out of 5 by Fantastic!! We stayed at the hotel in april. I can't say enough positive about this hotel and the staff! It was our first time to New York but unfortunaly our stay didn't turn out as expected as I had to go to the hospital for three days. The big guy in the Fitness (with a brooken arm) and the guy who helped me with massage I can't thank them enough for their help. And the manager (Kenny) who helped my wife and me when we had to stay in New York for two more days than we had planed was super! The location of the hotel is perfect, right in the heart of Manhattan. We stayed in the club floor which was fabulous! The club lounge was incredible. The room was clean and we had a great view down 7th Avenue. The beds are very comfy. Our hope is to return to New York next year and no doubt we will stay at The Sheraton Hotel & Towers and hopefully we will see more of New York next time....I can't recommend the Presperterian Hospital (the emergency) it was three days in he.. May 2, 2012
Rated 5 out of 5 by Go Figure Hotel folks were great, friendly - - However - - Booked room as "walk in" so could not use AAA. Explanation was only an advance booking online allows that. Techology 1, In Person 0 February 3, 2014
Rated 5 out of 5 by Black Friday Weekend The management treated us GREAT. Platinum upgrade to a suite, Welcome gift, Club level access for breakfast & snacks was helpful. Location to Radio City & just NYC itself was ideal. Nice visit for the family. January 26, 2014
Rated 5 out of 5 by New York Trip Great location and accommodations for a family trip or romantic getaway! May 28, 2014
Rated 5 out of 5 by Cozy Refuge in NYC I love staying at the Sheraton New York. Rooms are cozy, nicely appointed and very comfortable. Room Service is timely and tasty! Front office staff very friendly and accommodatin! January 29, 2014
Rated 5 out of 5 by Great hotel, great location This is a large hotel in the middle of NYC. I have stayed here multiple times and always enjoy it here. The location is great for both business and pleasure visits, and the hotel has been great at recognizing my SPG status. The SPG lounge is comfortable and has a great view. I enjoy relaxing there whenever I have time. June 24, 2013
Rated 3 out of 5 by Less than normal experience I have stayed at this hotel many times. This time was sub-par...when I arrived, refused to honor confirmed requests and lifetime gold status, saying they only give late check-out, entrance to club lounge to platinum as hotel is under different management. I ended up paying additional for access to club floor (had booked thru trade-show and club rooms sold-out; had called hotel to see if would give access to club at least); they did give me a room on the club floor when I paid the $25 additional per night; room was absolutely terrible with a hospitality room across and awful furnitue set-up; I was moved to another normal room that was fine; breakfast in the club was a mess next morning; dishes and used materials piled all over; food was pretty much delpeted and not being replaced; very little staffing... The lounge that evening was good and breakfast next day had normal staffing that remembered me and service was up to expected. The day after I checked in, I went to the front desk and was given a late check-out for the next day as normal with no issue at all. Not sure what happened here, but the person I was traveling with was at the point of never coming back and we are longtime SPG members , have stayed here many, many times, and are both close to lifetime platinum. February 20, 2014
Rated 5 out of 5 by Cost of International Calls Unnacceptabel and very disapointing be charged 36 dolars/min for a intern call. I paid + 378 dolars for 11/12 calls. A recepcionist after my complain dropped from + 500 dolars. To to pay for it at this price means no respect at all for the customer and means a complete lack of good sense to charge failrly any service . May 10, 2013
Rated 5 out of 5 by Great location and well appointed We were checked into the hotel very quickly, and soon began exploring the city. The proximity to Times Square, Broadway and Central Park were all excellent. It was also quite exciting having ex President Clinton, Hilary Clinton and Mitt Romney in the hotel during our stay. We would definately stay at this hotel again! October 1, 2012
Rated 2 out of 5 by This hotel lacks the basic benefits of other hotels The hotel had no free wifi and did not offer it in your room. I had to pay for internet use in lower level business center just to print out my train ticket. The club lounge food was not good and very limited selection. The rooms are extremely small. To get a larger room had to be placed in a handicap room. September 30, 2013
Rated 5 out of 5 by I am always pleased with service and SPG Recognition I have been staying here on multiple occasions each year for quite some time, and am always pleased with the service. I often arrive early in the day, and was very impressed on my last visit by how quickly they found a great room for me at 9 AM after a sold out night. Kudos and thanks...see you again in January! October 10, 2012
Rated 5 out of 5 by Perfect Stay I was recently in NYC for an overnight and found the Sheraton Times Square to be one of the most beautiful places that I've stayed at. It was meticulously clean and the food at the hotel restaurant was wonderful. The staff was responsive to any questions I had and I look forward to booking another room very soon. January 19, 2013
Rated 5 out of 5 by This hotel met all my needs and more I won the weekend at the Sheraton and I was more than satisfied . There was a nice welcome tray in the room with wine. The meals I ate at the hotel were very good. Everyone was always friendly and provided answers to any questions. Chef Craig was extremely helpful. The room was very clean and help was friendly. December 6, 2012
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