Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • États-Unis
  • Carte

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Rated 3.7 out of 5 by 2243 reviewers.
Rated 5 out of 5 by Felt Like Home I would recommend The Sheraton Times Square Hotel to anyone. The location is fantastic and the staff goes above and beyond. The General Manager, Mr. Sanders should be commended for creating such a positive environment and running such a tight ship. Everyone around the building was professional, positive and upbeat. I would specifically like to recognize a few people for creating a trip of a lifetime: Firstly, I would like to thank Ms. Ordonez for all of her help in making this such a remarkable trip for me and my family. Her magic is very much appreciated and my entire family thanks her. Secondly, Mr. Ramzan in the Club Lounge was unbelievably professional and customer focused. He always made me and my family feel welcome. He reached out and added that personal touch every time we saw him. Please recognize him for his remarkable attention to detail and his outgoing personality. Also, Ahmed at the Front Desk was extremely welcoming and created that first impression that was so positive. Thank you! Sincerely AMac January 14, 2013
Rated 4 out of 5 by ALEX OLPINDO, FRONT DESK I arrived late in the hotel and was very tired from my trip from LA. Alex breezed through my check in process and before I knew it, I was in my room. He was very professional and worked quickly and quietly. He sensed my fatigue and made the check in process fly by. October 28, 2013
Rated 1 out of 5 by Disappointing The hotel is mediocre with very poor staff response. We experienced zero assistance from the staff with printing boarding passes, dirty dishes left in the hallways for our entire 4 day stay (requests to staff to address this went unanswered or attended), , messages for the concierge were never returned, uncomfortable beds & pillows, room / maid cleaning of the room was hardly more than changing the towels, check in / front desk was less than efficient or helpful. The only staff that appeared to be well trained and cared about their jobs was the front door guys. They were delightful. I would NOT recommend this hotel nor would I make a return visit. July 2, 2014
Rated 2 out of 5 by Dollar you to death and kids will run you over This hotel was full of teenage kids that were running in the halls and over flowing throughout the lobby. They have a great lounge on the 44th floor that you need a key to get into but if you want a key it is 50.00 a day but they give you a free breakfast. Whoopy July 15, 2013
Rated 5 out of 5 by Great Location, Upgraded Rooms a Must! Have stayed at this property several times. Great location in Times Square neighborhood, but away from the "bright lights" and crowds. Upgraded rooms are nice with window seating areas, good beds etc. Strong value as well when compared to other properties. February 8, 2014
Rated 5 out of 5 by NYC vacation two midwestern friends visiting NYC for the first time and the Sheraton at Times Square was perfect location!!! And Anthony the concierge was wonderful and sent us in the right directions, was more than helpful in Theater tickets, tours, places to eat and drink! April 2, 2013
Rated 3 out of 5 by Okay but not great... Pretty disappointed that my Gold status was not recognized and that I wasn't even put in a room on any SPG floors... just a regular room with nothing special... not even the normal free bottle of water. Pretty disappointed. April 13, 2014
Rated 2 out of 5 by Not Impressed Was not very impressed with the hotel and the staff. My room wasn't ready upon my arrival in addition when we requested items from the front desk it took 3 phone calls and 5 hours to receive what we requested. Very disappointed as an SPG Platinum Member. September 11, 2012
Rated 5 out of 5 by Great hotel! This was by far the most clean hotel that I've ever stayed at in NYC. The room also felt bigger than most. The staff were very nice and helpful. There is a gym, and it is in a great location. I would definitely stay here again and recommend it highly! October 17, 2013
Rated 2 out of 5 by Club Lounge SO disappointing Stayed here often, but now I'm going to stay elsewhere due to lack of food on Club Floor, too crowded, no fresh fruit/berry bowl, lack of cereal selection, rans out of bagels. This is the worst cob lounge I've ever stayed in. What's up with this ppty? March 19, 2013
Rated 5 out of 5 by Ideal for Business Travel Stayed 3 nights at Sheraton Times Square for business. Ideal location (walked everywhere I needed to go & easy walk to Times Square, Theater District, Central Park & more), clean, comfortable rooms and wonderful staff - especially at front desk! October 11, 2013
Rated 5 out of 5 by Great staff My friend and I stayed here recently and although the hotel was constantly busy (I was shocked at how many people were in the lobby at 4.30am as I was leaving) the staff were great, full of patience and made our stay very enjoyable. Thank you. March 18, 2013
Rated 5 out of 5 by This hotel has great features Everyone was very friendly. October 14, 2014
Rated 5 out of 5 by Repeat customer I have to return often to NYC and use this hotel every time. The location is perfect for business and pleasure. The staff goes out of their way to accommodate my needs. I will be back. May 2, 2014
Rated 3 out of 5 by Housekeeping not on top of things Toilet backed up. Took almost. An hour to get help. Had to run down to lobby to use facilities. Maid never made up extra sofa bed. Just threw linens on it. Made it up when we called again. Concierge restaurant recommendations were mediocre. August 7, 2013
Rated 5 out of 5 by Great location! This hotel is very conveniently located close to Central Park, good restaurants and theatres. The subway station on the corner of the hotel is a big help in getting around the city. Hotel staff was very pleasant and helpful. November 5, 2013
Rated 5 out of 5 by Great Stay We really enjoyed our stay here. Most Manhattan hotels are claustrophobic, but not this one. the lobby felt spacious and a great place to meet up. The location was convenient to everything. We definitely plan to return. March 3, 2014
Rated 3 out of 5 by Rude Management I booked the room through a relative with StarHot and at the desk we were referred to the Manager. Along with working in the business for sometime I am a Starwood Platinum member. The Manager at the front desk which I didn't get his name, white guy wearing a pinky ring, was very rude to me basically accusing me of fraud before he even checked up on my reference. Once he did and saw it was legit, he still continued to be very cold towards me which made me and my wife uncomfortable. We check in to the room and it had an oder to it. We just decided to deal with it since this guy was already unfriendly. I've stayed at a lot of your properties and always had a great experience until this one. I would not stay at this property again, too many other options. September 23, 2014
Rated 2 out of 5 by Staff needs training on Platinum benefits Renovations at the property are most welcome and have improved the hotel. If you are SPG Platinum -- be warned: No automatic suite upgrade, even when they are shown to be available. They resist following SPG upgrade promises. August 30, 2012
Rated 4 out of 5 by Sheraton Times Square Very busy hotel with a bustling lobby. Rooms are on the small side. Food is so-so, but there are plenty of restaurant options nearby. The best parts about the hotel are the location and the very friendly front desk staff. December 1, 2013
Rated 4 out of 5 by Good location The hotel was in the middle of of all the attraction. Central Park/Times Square etc. The rooms were of a good standard. The Lobby could get rather busy at times but I put this down to the time of the year (thanks giving). December 2, 2013
Rated 2 out of 5 by Needs attention to details Mold in bathroom. Safe broken and could not fix or replace. Staff generally indifferent unless a demand was made. At check-out was asked if everything was okey and response was no. Clerk never asked what the problems were. August 25, 2013
Rated 5 out of 5 by Excellent Stay The room made a positive impression as soon as we opened the door. It was clean, well lit and the furniture selections were well coordinated. Staff at Reception and the Concierge desks were very pleasant and helpful. The housekeeping staff were wonderful. The room was always refreshed when we returned to the room in the afternoon. They even laid out our toiletries on cloths like a salon would do. The location was good for walking, proximity to the subway, and ease getting cabs. September 30, 2014
Rated 1 out of 5 by First bad experience in Sheraton The woman in the reception was completely arrogant two times with me (during my check in and in other moment to get information) and the line of the SPG member was a mess. That was my last time in Sheraton NY. Regards, April 17, 2013
Rated 4 out of 5 by My Hotel Show Stay This is a great hotel. My room was great the mattress however was not the new Sheraton Sweet sleeper and was terrible. Why would you remodel the room and leave the bad mattress? Help me sleep better on my next stay. November 13, 2013
Rated 5 out of 5 by Black Friday Weekend The management treated us GREAT. Platinum upgrade to a suite, Welcome gift, Club level access for breakfast & snacks was helpful. Location to Radio City & just NYC itself was ideal. Nice visit for the family. January 26, 2014
Rated 5 out of 5 by Wonderful Hotel We stayed 2 separate nights on either end of another trip. Molly checked us in both times and was a wonderful ambassador at the front desk. We use this hotel often and the beds are the best I have ever slept in. November 5, 2013
Rated 5 out of 5 by New York City Weekend We had a nice weekend escape in NYC. Hotel location is excellent to explore any area of the city. Renovations are great. Room was extra clean and very comfortable, even for a family of 4 with 2 large teenagers. January 7, 2013
Rated 5 out of 5 by Excellent Everything was perfect...except one minor thing....a previous guest had left a plastic baggie with some kind of food in it in the minibar. It had green things growing on it. It was easy to ignore, but so gross! July 20, 2012
Rated 4 out of 5 by Great location, Great service Great location, Great service October 13, 2014
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