Rated 5 out of 5 by MLS69 Very comfortable and convenient
The hotel was very well located for my needs, just across the road from the Convention Centre and within easy walking distance of many shops, restaurants and attractions. The room was large, quiet and comfortable, and the hotel's facilities were excellent, especially the tuck shop In Short Order if you wanted a smaller breakfast than that offered in the otherwise excellent Daily Grill restaurant.
January 16, 2013
Rated 5 out of 5 by DavePaxPrime2013 Outstanding Hotel - PAX Prime Attendee
In addition to being close to everything, this hotel went above my expectations for the time I was there. The staff was on point at every turn, and this was despite the fact that it was full of convention attendees. At any time I would've expected a lull in service due to the sheer amount of people there, the staff overturned that expectation rapidly. I cannot recommend this hotel highly enough.
September 4, 2013
Rated 4 out of 5 by Baddxf Almost 5 stars
This is a great hotel with a comfortable atmosphere. My only complaint was that I thought the beds would be better. The basic spring mattress was a tad uncomfortable, but that's only a minor complaint. Staff and services were incredible and I would definitely stay here again.
March 31, 2014
Rated 4 out of 5 by OPKS Overall, Pleased
In general i was pleased with my stay. The room had a nice view, staff was very pleasent, and i was generally comfortable throughout. I however have a few complaints about the fitness center. For instance, a notable number of cardio machines were out of order throughout the duration of my stay (which caused problems on select mornings when the gym was busy).
February 16, 2014
Rated 3 out of 5 by dude1111 paying for location
it is a decent hotel, clean room, but nothing memorable or special just a room. Maybe a touch nicer than super 8, but dont know for sure, as I cant give a specific reason. You are paying for the location and that it is a conference hotel. So the total value is pretty low. For such a pricey hotel, plus tax plus the Seattle tourism tax it was another $11 for a day of internet and a $15 breakfast.
June 12, 2013
Rated 3 out of 5 by RTC123 Reservation/Billing Errors
Folio was billed to incorrect credit card after being assured it would not be billed. Major hassle and headache at checkout since staff failed to extend original reservation by one day (once again, assured by staff this had been taken care of but . . . no). Staff really didn't care when it came time to check out that all the assurances made never were actually achieved. Very, very disappointed.
August 26, 2012
Rated 5 out of 5 by Marco780 Well Rested in Seattle
Stayed for 2 nights while in town to watch the Toronto Blue Jays play the Seattle Mariners. Hotel was great, staff was pleasant and helpful, room was great, only factor was the tv was a bit small(I have great vision, just seemed small). Hotel was in a great location with a 5 min. walk to Pike Place Market or the water front and a 15-20min walk to the ball diamonds. Would definitely stay again.
August 11, 2013
Rated 5 out of 5 by mj11 Great for location and business stay
This hotel is great for conducting business and for location to all downtown locations. They are also one of the few hotels left with a hospitality/club room which is great for meeting coworkers before/after meetings.
The newer rooms are great - the rooms in the north tower are a little small, but overall very comfortable.
March 11, 2014
Rated 4 out of 5 by RobSanRafael Weekend Getaway
This hotel is perfectly located in downtown Seattle. Room was comfortable and clean, however lobby very busy and floor 26th floor off elevator a bit dated and worn.
Wish we were upgraded to a club room or at least club access for workout facility but denied when asked at check-in. Did notice club rooms available when looked at on-line so confused by that since I am a lifetime Gold member.
October 28, 2013
Rated 4 out of 5 by memah69 Great Location
This hotel is well situated, right in the middle of downtown Seattle. You have easy access to the light rail and monorail, and lots of the sights are easy walking distance. The hotel is also quite nice in terms of amenities and such. The only thing I was a bit surprised by was the comforter on our bed--it had some strange red stains on it. I'm not sure if this was lipstick or something else.
July 2, 2013
Rated 3 out of 5 by Jonesey88 Not like usual
Were there Dec 19th for one night. Have stayed there many times previously. This time our neighbors were quite loud and we had no hot water for our shower in the am and the bathroom really smelled of mould. This was not our normal experience there, it is usually way bettter. Back again in a day so will be a good comparison. Will still stay there for sure must have been a one off kinda thing
December 20, 2012
Rated 5 out of 5 by sakuragoer1 Fantastic!
This hotel is very clean and friendly. Quick responsive staff and everything in the lounge was great. Also the view is just amazing.
April 21, 2014
Rated 3 out of 5 by Mini58 Sad
Really disappointed that you got rid of the hot tub. Everyone I talked to who was staying there shared the same sentiments. I know it was cost effective because you had to spend to bring it up to code, but i think we will stay places that have one. It was part of your best amenities. the pool and hot tub go together. Esp since your pool is cold, consider making the pool much warmer.
December 9, 2013
Rated 4 out of 5 by tedhat131 Great Staff and Location
My company held our annual conference at this hotel and the staff went above and beyond in everything. Everything was clean, the staff was polite and helpful and we got a lot of good feedback from our guest as well.
If you are going to be staying in the downtown Seattle area this is a great place to be within walking distance of local attractions and an assortment of wonderful resturants.
September 17, 2012
Rated 3 out of 5 by Willprow Nice hotel but waited forever to check in
Great location and good facilities but the check in process took over 20 minutes. I was in the Platinum line and there was only 1 person ahead of me. there were 4 other associates at the reception desk but ignored the gold and platinum guests
April 5, 2014
Rated 5 out of 5 by Lutz60 Location
Your hotel has a excellent location for downtown business meetings as well as eating choices nearby and local attractions. Service is excellent and assistance by hotel associates surpurb.Made for a great stay in a normally poor month for travel due to weather conditions. Thank You for excellent service.
March 18, 2014
Rated 2 out of 5 by CanadianSurfer Room temperature
I have stayed at the Sheraton in Seattle a number of times and have always been very happy with my stay. However, this stay had me quite frustrated all night long. The room was hot. I was unable to reduce the room temperature no matter what I did. I ended up lowering the thermostat to 62 degrees but it still felt like 78 in the room. I couldn't sleep and made for a very unenjoyable stay.
December 14, 2012
Rated 4 out of 5 by Ken289 Facility good, service needs work
We were in the Sheraton for a conference. Facilities were nice. We reported a slow draining bathroom sink three times during our stay, but it was never fixed. We declined the mini-bar refrigerator key on check in, but a key appeared in the room on the second day of our stay and we were charged for an item we did not consume. The hotel is fine, but some work is needed to improve service.
October 4, 2012
Rated 4 out of 5 by Alanna11 Wonderful location & service....bed linens need help!
The hotel location is superb for dining and shopping which is exactly what we wanted to do over the holidays. The room was great with a wonderful view however the sheets on the bed reminded my husband and I of the time we had to add a plastic sheet to our daughter's bed as she was being potty trained! They were scratchy and noisy and not very cozy. Maybe too much starch?? Please change!
December 29, 2012
Rated 5 out of 5 by GomelGo Great stay
My stay was enjoyable. The room and the lobby were comfortable and inviting. It is very close to the Washington Convention Center and a short walk to Pike's Market Place and the waterfront. Closeness to many shops and the river makes it conveneint to get away between meetings. I wish the fitness center offered more treadmills. It was always a line to use them. 6:00-8:00 am is peak time.
March 22, 2013
Rated 2 out of 5 by dzeblv Disappointment
Very disappointed, in that when made our reservation, we specifically asked for a room with a view for the Space Needle to view the fireworks for News Year Eve. Phone reservationist recommended Club Room (much higher rate than standard room) and reserved the room. Day of arrival proved there are no views of the space needle, therefore our excitement for stay was gone. Totally misled.
January 3, 2013
Rated 4 out of 5 by Yulbear Great comfort
In general I was please with the comfort, cleanness and staff.
The only thing could be a better service for the valet parking. You need more staff and be more efficient to manage car at peak time,
for exemple, phone was always busy... we needed to go outside to have our car ready...
And I consider pricing at the restaurant inadequate and the quality also... but the service was great.
March 4, 2013
Rated 5 out of 5 by Skygurl2017 Feels like home
I love this hotel! The staff is great. The rooms are clean. Beds are comfortable.
It makes my business trip a workcation.
I'm looking forward to my next trip to Seattle.
April 14, 2014
Rated 4 out of 5 by trc05 Great hotel, convenient location
The downtown Sheraton Seattle was a large, well staffed, hotel right in the center of the downtown area. most all of the cities attractions were easy to reach by foot. The staff was friendly and professional. We stayed on the club level and the evening snacks and continental breakfast paired with the free internet made this an excellent value. The fitness room was large and clean .
July 1, 2013
Rated 5 out of 5 by SP2014 Best Location and Nice Staff
Best of hotel in Downton Seattle. All Corporate and shopping blocks at walking distance.
Even for leisure stay best location.
Comfortable to reach at any location even for Upcountry locations as near to bus Stop and rail stations.
Staff was very good and cooperative from helping to arrange local travel to let me catch my flight (Running late)
February 15, 2014
Rated 4 out of 5 by Manju HVAC did not work properly
We stayed at the Sheraton Seattle from June 16-20, we found the staff, service, and location and all other amenities excellent. We called three times to get the room cooler, we could not sleep because it was too warm, they turned the thermostat down but the temperature did not reflect the actual room temperature.
No need to post this, it is intended only for an FYI to the Manager
June 25, 2012
Rated 5 out of 5 by Smoothie1971 Best place to stay for ECCC
The Sheraton is the ONLY place to stay when you are going to ECCC. The rooms are spacious, the staff is great, even when you lock yourself out of your room at 130 AM, and the the whole place feels inviting.
April 7, 2014
Rated 5 out of 5 by captric Nice hotel
One of the nicest properties I have encountered in the SPG family.
April 23, 2014
Rated 3 out of 5 by galllery why?
We were booked into a king size bed and walked into a room with two small beds, both rooms
hour and a half after being in room was shooked by housekeeping walking into room with out knocking our any warning.
placed no clean on door and housekeeping cleaned anyway.
ordered meal with fruit and fruit was green and one very small slice of it also
January 22, 2014
Rated 5 out of 5 by OJvancouver Know how to treat SPG Preferred!
I have always had a great experience at this location. Awesome club lounge and great view from the Gym.
The real reason I love this Sheraton is the way the staff treats you. They really go the extra mile for SPG members here!
Huge thanks to Matt McGuigan for making my last stay a memorable one. He is a star of that location.
February 25, 2014