Rated 3 out of 5 by Constance99 Long in the tooth
The Grande Dame is showing her age a little, but housekeeping could do a little more to help. Sure, the carpets in the halls and the rooms could do with replacement or, at the very least, a deep shampoo. But when my room was a combination of brown splashes on the outside of the bathtub, a non-operational bedside phone, a used (and very dirty!) bathrobe in the closet, no laundry service bag/paperwork, a bathroom sink that wouldn't drain... that's not all, but enough to convince me there are other options in the city.
July 5, 2013
Rated 2 out of 5 by Kermet04 I would recommend hotel but not restaurant or room service
The room was average
The room service was too expensive and the spinach/artichoke dip arrived cold and with stale "chips". When I called to say this I received another plate of heated stale chips but the dip was "warmed" . When the attendant arrived at the door he was argumentative and informed me I needed to ask for heated. Never has spinach dip arrived cold at any other restaurant as well the pita chips were disgusting. I was not impressed and returned that part of my order whole and never received compensations.
November 25, 2013
Rated 3 out of 5 by Daniel627 Facilities need to be improved
The hotel location is great, but the facilities in the guest room are need to be improved… There were no frig, microwave, and free wifi in the room, which was not convenient.
July 3, 2014
Rated 1 out of 5 by Murray001 Worst Stay Ever
For over 10 years myself and about 10 couple book the Sheraton for the first Boat Show weekend ... but it is unlikely we will again.
Several of us ordered King Sized beds back in the 2nd week of November 2012. Only 2 or 3 couple got a King Sized bed ... we didn't. The towels were not replaced Saturday for our stay Saturday night, the beds weren't touched. We left our things neat and out of the way for cleaning staff that obviously never entered the room.
I won't link their reservations page to my website next year.
January 14, 2013
Rated 4 out of 5 by Buggsy where's the refrigerator?
NO counter space in bathroom. No room for our toiletries. Would be nice to have refrigerator in room to keep drinks cold. Mirror in inaccessible place. No room for opening more than one bag unless on the bed.
July 1, 2014
Rated 3 out of 5 by Guest062412 Need washcloths and drainage
Overall, a nice hotel. However - No washcloths were provided. Also, the bathtub wouldn't drain and the toilet would barely flush. My phone didn't work.
When the curtains were closed for the night, they blocked the air vents and the desired room temperature couldn't be maintained.
June 26, 2014
Rated 2 out of 5 by Scootermc1 Really disappointing
This hotel is understaffed, dirty, and dated. My room looked dingy and worn. The shower drain would not drain properly (even though I complained to the front desk), several of the electrical outlets didn't work, the air conditioner worked poorly (hot in Toronto this week), and every time I went to the front desk to complain, the wait to speak to anyone was 5 people deep. Lots of construction in Toronto causing the rooms windows to be thick with dirt...couldn't see out of the room window very well. Surprisingly bad
August 23, 2013
Rated 5 out of 5 by RWAD3 Best Defined by Sheraton "CENTRE"
As in, "Located in the HEART of... Everything" ! From Bay Street, Theatre District, and the quirkiness/fun of Queen West ! Just a gentle walk over to Cabbagetown, or up to Bloor !
BEGGING the Question: why stay anywhere else on the Compass, at such a "Remove" - from the CENTRE ?
Besides, the ONLY Hotel I am aware of with its own sylvan, bucolic Oasis - and waterfall ! Just the Music of chirping birds, and "Far from the Madding Crowd"...
May 26, 2014
Rated 5 out of 5 by FlyDutch Stay August 26 - Sept 2, 2012
What a great location!! And what a great staff!! From the moment we checked in we had interactions with Front Desk, Bellstaf, Housekeeping, IT, Club Lounge and everyone went out of their way to satisfy our needs. Super friendly!! I also felt very secure when I entered the room one day and Housekeeping was in there and I had to verify that I was indeed staying in that room by swiping my key. Excellent!! I highly recommend upgrading to Club Lounge level for the additional benefits.. It made my stay so much better..
September 5, 2012
Rated 4 out of 5 by mabestir This hotel is convenient to everything downtown!
Great hotel. Rooms were clean and the bed was very comfy. The only improvement would be the placement of the toilet in our room. It was right inside the bathroom door which made it awkward to share the bathroom with others as you can't open the door while using the toilet.
June 25, 2014
Rated 1 out of 5 by Vonnie22 Hotel was a let down for us
We were very disappointed with the hotel and the location of the room. There was a Jazz festival on right across from the hotel it kept us up with the loud music and also in the hotel there was doors getting banged closed.
The staff I felt was very unhelpful there was some issues with the phone card I had bought in the hotel on how to use it was told to read the back of the card I called the number on the back of the card was still not working so called the front desk was told to just call the uk and then they will ask for the pin code but this never happened i went to the front desk and asked how much was i charged for the call was told $2 then on check out I was charged $30 for a 5 min call to the uk.
I am a travel agent back in the uk and would not recommend the hotel.
June 29, 2013
Rated 4 out of 5 by shadow Comfortable Accommodations
Everything at the hotel was excellent excluding the parking. Complete disaster! Cars lined up just to enter the hotel entrance. We had to pass by twice because of the congestion in front of the hotel. We finally ended up parking across the street, which cost us considerably less anyway. $50.00 for valet parking is really extreme when it is such a stressfull environment just to reach the hotel door. I must say, all things considering, Overall, the staff and cleanliness of the hotel were definitely above average.
July 31, 2012
Rated 3 out of 5 by kim54 Some things to improve
I believe that a shower cap should be an automatic inclusion in the bathroom, but if not, if I ask a housekeeping person, they should be able to provide immediately, without telling me to call guest services. A dirty towel on the rack was not replaced. Air conditioning is extremely loud. Other staff was otherwise pleasant. As a business traveller, I would prefer not to have to pay for in-room internet. Any guest who is travelling on business and using corporate rates should not have to pay for in-room internet.
April 19, 2013
Rated 1 out of 5 by CarolynStig Best days are behind it
This hotel was run down. The carpet in our room was very stained, there was dust on all surfaces, a hand print on a mirror was there when we came and there several days later when we left. There was no wifi in the room, a major disadvantage, and getting a cab on weekend nights was difficult with no help from the staff. Also, they had signs up in the room asking us to keep our curtains shut all day due to work being done on the windows. We won't stay at this hotel ever again.
April 29, 2014
Rated 4 out of 5 by NigelB Return stay
I hadn't stayed at the Sheraton Centre in a while, due to the location of my activities in Toronto not being close to this hotel. I'm very happy we decided to stay here over a recent weekend.
Arrival was quick, given room options and got a nice room on an SPG floor looking downtown. Hotel was bustling, but the common areas were always clean and well looked after.
Had one meal here and the food service was excellent.
Overall a very pleasant stay and I will be back - just not as long between visits this time!
October 17, 2012
Rated 4 out of 5 by Cordraconis Pretty good, but...
While some staff were very attentive, others - particularly BnB were a little slow. Prices in BnB were also high, relative to other nearby outlets / restaurants. The hotel itself was pleasant enough, but a tad difficult to navigate around. The lack of restrooms on the main lobby floor was quite strange - some distance needed to be travelled to find one on another floor! Overall pretty good, but could do with just a bit more zip to give it the 'wow, that was a great hotel to stay at, I want to go back there'...
October 31, 2012
Rated 5 out of 5 by jmcmchi Helpful staff
Even arriving at 2 am, staff were knowledgeable and helpful
July 6, 2014
Rated 4 out of 5 by Pat7 True hotel experience
I had troubles with this hotel in the past and was never too keen to come beck, the big reason I did was for location.
My last trip had to change rooms due to a problem but the staff was accommodating and friendly.
I had to change rooms again this trip and still had an uncomfortable experience... I was ready to write off this hotel and stay somewhere else for my next visit until I checked out.
For the first time here the gentleman asked if I enjoyed my stay, I was frank and explained what happened... Without even blinking he offered to make things right and did so with professional courtesy,
He ensured my future visit.
Big hotels like this have there problems, 43 floors x how many rooms ensures this... Things can go wrong it is how the staff react that makes a true difference.
January 25, 2013
Rated 4 out of 5 by Wmoose Lovely staff
This facility is in a fabulous location in downtown Toronto and the staff are outstanding.
My only issue was that the cable from the window washer was right smack in the middle of my window, a minor obstruction of the view. Having said that, I'm sure that if I had asked to switch rooms, there would not have been a problem! The beds didn't have that sink-into fluffy feel; a bit more austere. But the cleanliness, the friendliness and the atmosphere was wonderful! Definitely would go back!
April 8, 2014
Rated 1 out of 5 by private disappointing
I was very disappointed by my experience at this hotel. There was no wireless internet in the hotel rooms, which is surely a standard amenity in today's business world; I had no hot water one morning and had to take a cold shower; and on two nights in a row, extremely loud parties were held in the room next to mine, and while security responded when I called, these events severely disrupted my sleep. (Both nights, after I called security and the party was shut down, it resumed within an hour and I had to call security a second time.) I was very surprised by all of this as my prior experiences with Sheraton and Starwood hotels in general have been extremely positive. I hope that you will work to bring this hotel to the standard that is generally associated with the Starwood name.
October 27, 2011
Rated 4 out of 5 by Sunshine1 Great Location
For an early Christmas present I brought my Mom to Toronto to stay at your hotel, go to dinner and see War Horse. Also there was the nostalgia side b/c my Mom lived in the area when she was a teenager and she could point out what used to be there versus what is there today. It was a great getaway although short, and will have good memories of the fun we had here! Your location is within walking distance to yummy restaurants, amazing theatrical productions and a safe feelting while out and about. Thank you!
November 7, 2012
Rated 3 out of 5 by Tavo Trip to Toronto
My kids love the pool, but due to the Jamaican Festival in the city, the pool was over crowded. My kids could not enjoy the pool. The noise level during the night was unacceptable, I thought I was back in a College Dorm, I had to request a quieter floor. The location of the hotel is exceptional since you are close to the main streets in Toronto's Down Town area. I ,also, didn't know I had to pay an extra 50 dollars a night for my Car's stay. I hope my car rested better at night Especially the first night.
August 14, 2012
Rated 4 out of 5 by Lovemykids Great location in downtown Toronto!
This hotel is excellent for location...very close to Eaton Centre shopping, dining, entertainment & more! Room was clean & comfortable. Unfortunately that's where it ends in excellence...each time we stay here we are disturbed numerous times throughout the night! Loud, obnoxious and I can only presume drunk people were running in halls, banging doors, blasting music & being noisy in their rooms. These people are being very inconsiderate of others. I don't recommend this hotel if you want a peaceful sleep!
January 28, 2013
Rated 3 out of 5 by truelydissapointed what parking?
be aware there is large parking fees with this hotel. free internet in your room doesn't exist either. very disappointed with what you get for how much you pay.
June 30, 2014
Rated 4 out of 5 by Jackie99 Lacking quality in only one ESSENTIAL item.
I always write the reviews when my husband and I stay together. The only disappointment was the lack of quality in the toilet paper. It was the worst I've seen for a long time and I have travelled extensively. I search Georgia Pacific's packaging and nowhere could I find the country of origin. I'm convinced this horrible product was made of "mixed" content and sourced somewhere offshore If our stay had been longer than one night I would have purchased my own. Next time I will bring my own toilet paper.
January 13, 2013
Rated 1 out of 5 by Tracy1414 Needs Work!
I always try stay at SPG hotels when traveling and this was a really unsatisfactory experience. The TV wouldn't work, no valet available when I arrived, holes in the carpet and unclean - this property is in need of an update. AND, when I asked to speak to the manager, they never appeared. The only saving grace was the front desk person who did her best to help me but overall, I have never been less impressed with a hotel.
May 24, 2014
Rated 4 out of 5 by Chitosanling This hotel is convenience
This hotel has a great location - close to many tourist attractions that's within walking distance. Bed was okay but room is somewhat outdated. I was somewhat disappointed that the hotel charged guest for wireless service when it claimed as a conference hotel.
June 23, 2014
Rated 4 out of 5 by Butch6969 Housekeeping Issues
Our housekeeper was rude and disrespectful. Our room was not particularly clean, particularly in the bathroom. Used towels were not always replaced.
June 30, 2014
Rated 3 out of 5 by millie40 Efficient online booking through Starworld chat room
We did not encounter any problems in making changes to our booking. Service from your chat room representatives was fast and accurate.
July 1, 2014
Rated 4 out of 5 by Pirate187 Late night access poses a problem.
We were attending a formal event in a building less than a block from the hotel. When returning to the hotel late at night, none of the entrances at that end of this very large hotel were open. Although there were keycard scanners at each of the doors, none of them worked. We were approached by more than one street person while we tried in vain to get into the hotel and felt threatened. Apparently, only the door in the "motor court" is accessible at that hour. However,here is no signage ... not safe.
December 11, 2012