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Rated 4 out of 5 by 845 reviewers.
Rated 4 out of 5 by Wonderful Beach View Great position on point and has therefore best views and most sun. We has amazing views from 25th floor of Waikiki. Rooms and common areas are a bit tired and need refurbishment but it did not detract from the experience. The hotel is also very centrally located. I would definitely stay there again May 22, 2013
Rated 4 out of 5 by Comfortable hotel with excellent staff My husband and I stayed at your beautiful hotel for 6 nights. The room was exactly as per requested, easy to find all bars and restaurants, and happy, friendly staff. We had a wonderful stay and would highly recommend this hotel for any couple wanting to be in where all the action of Waikiki is. March 6, 2013
Rated 3 out of 5 by the view The best part of this hotel was the great view. The staff in the Club Lounge was very friendly and a very nice place to hang out. Housekeeping deteriorated the longer we stayed and one day they totally forgot us. The furniture was very sparse, left much to be desired (one chair for a $600 room) July 27, 2013
Rated 5 out of 5 by Aloha Spirit found at the Sheraton Waikiki I was pleasantly surprised at the level of kindness and ability to accommodate the needs of the Sheraton guests. The staff exemplified the Aloha Spirit. The hotel is conveniently located on the strip for great shopping. The pools and beach access are great. Thank you for a lovely Spring Break! March 21, 2013
Rated 5 out of 5 by Very nice week at the Sheraton Waikiki From the time we arrived, we were treated like VIP's. From the suite upgrade, to the Platinum benifits offered. The club room was great, for both breakfast, and evening food and drinks. The staff was kind, and friendly everywhere we went. We loved the place, and will come back some day soon. April 29, 2013
Rated 4 out of 5 by NIce Option for a Waikiki Stay My wife and I have stayed at this hotel a number of times while visiting Oahu to take advantage of the location and the views of Diamond Head and Waikiki Beach. A negative is that the rooms are somewhat dated and for some reason have no drawers to store your clothes, only shelves. On the positive side are the fantastic views, and I would recommend paying the extra cost to take advantage of them if you can. I believe all the rooms have balconies to enjoy these views from. The size of the hotel creates a somewhat chaotic arrival and check in process, but also means that there are many dining, drinking, shopping and service options. Some other highlights of this hotel include the location on the beach, a great adult pool and a very nice larger pool area for families. Unfortunately, it is very challenging to find a chair at the adult pool and it would be nice if this area was somehow expanded. The location offers an extensive variety of activities, shopping and dining options within a short walk. April 16, 2013
Rated 5 out of 5 by Top Rate Hotel; Top Rate Staff The spirit of Hawaii is alive at the Sheraton Waikiki. From Allison and Christine at the front desk, to Stanley and Mitch in the Concierge Lounge, they make you feel welcomed and special. We stayed a week at the hotel and everyday was great. It is truly our home away from home. Mike from NYC March 8, 2013
Rated 4 out of 5 by Nice stay I stay at the hotel two weeks every year. My last stay was the week of August 20th. The hotel seems full and the service was not a good as it normally is when I go there. The front desk seemed to be under staffed and the wait took a while. The food did not seem to be a good as in the past. August 28, 2012
Rated 2 out of 5 by hotel not what we expected for a Shereton Hotel Rooms were runned down, bathroom grout rusty and nasty looking for Shereton. Pool was overcrowded, other Hotel guest using pool area. Never was able to get a seat close to pool without reserving early in the morning, or paying (really?) for a seat, ridiculous! Drinks and food overpriced. January 7, 2013
Rated 5 out of 5 by A beautiful resort hotel The hotel services and facilities are everything you would expect from a world class hotel group, day to day the resort was ran very well and staff professional at all times. The cleanliness of the room was not of a high standard though, a shame as it let our overall impression down. September 6, 2013
Rated 5 out of 5 by Excellent stay Stayed for 2 nights Jun 15-17, 2012. Was upgraded to top floor (31) with ocean view of Diamond Head. Very nice. I had asked for a suite when I checked in, but the room provided was very nice and clean. Lounge was nice and provided nice breakfast, but was only open from 6-10am and 4-8pm. Would have been nice to have access to the lounge during other hours to relax....especially since it was so windy during one of our days there. Lounge staff was great. I had stayed at this hotel a few times in years past, and they made some GREAT remodels, to include the adult only infiniti pool, seperate pool area for families with a water slide, nice lobby, and Rum Fire bar. Not sure if the resort charge is worth it at $25.00 per day, as were not able to take advantage of any resort activities, nor did we use the parking, and internet would have been included anyway as a lifetime platinum. Overall a nice hotel, great location, and friendly service. Thanks for honoring platinum status...as not all Starwood hotels do. June 20, 2012
Rated 4 out of 5 by Best Spot in Waikiki For a terrific location and beautiful views, Sheraton Waikiki is a great find. Lots of uniques shopping opportunities on property (love the hat shop) and million more a stones throw away. Plenty to do or a great place to relax and enjoy the hotel amenities. Kind and responsive staff. February 14, 2013
Rated 4 out of 5 by Resort Charge and Service, SPG Gold Amenity I paid the daily resort charge and did not receive water bottle a couple days. when notifying the front desk 3 separate times to bring it up, they never did. Also, as a Gold member, expected to have some additional amenity or service, but was only granted 1 visit to the club lounge. January 1, 2013
Rated 4 out of 5 by Overnight at The Sheraton Waikiki Hotel Staff were very friendly from the check in line to the housekeeping staff. The view of Diamond Head and the ocean from our room was AMAZING. Easy access to the beach, the pool, restaurants, shopping areas, and my favorite is the mini grocery store in the lobby. December 2, 2013
Rated 4 out of 5 by Very nice hotel Overall, an excellent experience. Only one criticism in that whatever hot items were served in the Leahi lounge on Floor 30 were tepid. I realize that, with people serving themselves, burn issues need to be addressed. However, tepid entrees and scrambled eggs are most unappetizing. February 24, 2013
Rated 5 out of 5 by Million $ views and location The facility exceeds any other hotel on Waikiki Beach. Best pools and service, the Rum Fire lounge, the Edge Bar, your right there watching the turtles and beach activities. From the front desk to guest services, you are treated with Aloha spirit and they make reservations happen. September 26, 2012
Rated 2 out of 5 by A tired old lady Despite extensive renovations to the lobby and pool area the rooms (Maila Suite room 1844) just for eample or tired, worn out, dirty with ripped carpet, no water pressure, old furniture, filthy showers and toilets - all for $800 a night. But there are new flat screens in the room February 1, 2013
Rated 3 out of 5 by Suite was dark like a cave We were upgraded to a mid size suite. It was run down and while the view was nice from the balcony, the rooms were dark and cave like. The bathroom was oddly very hot all the time too. Would have preferred the standard ocean facing room we booked on a high floor over this 'suite' November 22, 2012
Rated 4 out of 5 by Easy access to the best of Waikiki Great and easy location for the beach, shopping and dining. As an SPG Gold, I got a nominal upgrade (as per the normal upgrades I tend to see,) but had a great sunset with partial ocean view. The rooms are comfortable and clean and the staff was very warm and welcoming. October 16, 2013
Rated 5 out of 5 by Best pool ever! We love hawaii but the infinity pool made our vacation! Best view of diamond head and Waikiki beach. Adults only so there were no kids ! With the giant floating beanbags and the dj Saturdays!!! It was like a Vegas pool party without the drunks! And with a breathtaking view!!! December 11, 2012
Rated 5 out of 5 by This Hotel is in a great location. Wonderful place to stay. Services are excellent, staff is friendly and very helpful. February 18, 2014
Rated 5 out of 5 by Staycation Treated exceptionally well! Stayed overnight for my daughter's birthday. Staff and facitlities were amazing. The front desk staff of Chirstine, Allison and Jennifer was exceptional! The host and attendants (Stephanie) in the Executive lounge were very friendly and helpful. June 27, 2012
Rated 2 out of 5 by Rooms need update The room I was given seemed to be in the "old" portion of the hotel facing the front. The room itself was like an older motel room, not what I would expect for the cost of this facility. The windows were butting up to a flat roof, not even a city view. Very disappointing. March 11, 2013
Rated 4 out of 5 by Special Mention I'd like to commend Jennifer in Guest Services for her exceptional effort in difficult circumstances to rearrange rooms to enable us to be located near to our grandchildren during the AIMS Convention earlier this month. Her diligence and helpfulness was much appreciated. May 20, 2013
Rated 1 out of 5 by Room was dirty at check in. Upon checking in the room was dirty had used soap and wash clothes in bathroom. After calling front desk instead of sending someone to clean room, they sent sheets and new bathroom washcloths and towels. Had to go to front desk to request to be moved to another room. January 7, 2013
Rated 4 out of 5 by Ocean View Wonderful hotel at the end of Waikiki Beach. Great access to all the amenities of Waikiki as well as the ability to get away from the madness if you choose. Best pools in Waikiki and a terrific staff that was helpful all over the property. Would absolutely return. July 3, 2013
Rated 4 out of 5 by Good Time at Sheraton Waikiki After an initial hiccup with an upgrade (we were placed in a newly painted room with very strong paint fumes), we were moved to our original room and had a very pleasant time. The hotel had a variety of "Things To Do", a great location on Waikiki, and great views. April 6, 2013
Rated 5 out of 5 by Great Hotel Our stay at the Sheraton Waikiki was fantastic. The customer service was 5-star. Not only were the staff aware of our needs, they continually went above and beyond to insure that our stay was flawless. I would highly recommend this hotel for your stay in Honolulu. August 28, 2012
Rated 3 out of 5 by Good and Bad The good; public areas and most of the hotel staff were excellent. The bad; rooms need updating and cleaning, pool staff lacked any sort of management and were generally unhelpful, hotel design created a wind tunnel effect at the kids pool area. Overall, just OK. December 24, 2012
Rated 5 out of 5 by It was great It was perfect time in hawaii with sheraton. I got promotion from starwood. thank you February 13, 2014
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