Rated 5 out of 5 by MattJ Great end to our vacation
We only got to stay at the Sheraton Kauai on our last night on the island but we had such a great and comfortable stay we would definitely make it our home base on our next trip to the island.
September 5, 2012
Rated 2 out of 5 by Pam39 Not what we had hoped for
Returning to the Sheraton had been a wish of mine since 13 years ago when my husband and I stayed ocean front. Our only request was NOT to be on the non ocean side of the street. We were put on the non ocean side of the street, the farthest you can possibly be from either pool. We had an Ocean view in the distance beyond major electrical wires and the parking lot. The garden pool food area was closed with crime scene tape and had very few sitting choices. The towels were only available at ocean pool where people were allowed to save ALL lounges from 8 in the morning, all day. There was one chair in the guest room for sitting other person had to be on bed. No one returned our phone call for dinner reservations at Rum Fire- Pool restrooms ran out of seat covers and TP daily. They did fix our TV box very quickly and the maids were good and concierge was very helpful. The manager just made empty promises and claimed it was all because it was busiest time of year but we made our reservation in July. No sundries store available. We were not treated as Starwood preferred quests in my opinion at all.
January 5, 2013
Rated 4 out of 5 by aquajeffery wonderful place to stay on the island!
this is our second time stay in this location. and we also stay on the same ocean front room this time as well. It is amazing!
I will totally stay at this location next time I visit Kauai!
March 18, 2013
Rated 5 out of 5 by taxman Beautiful location
The staff was very friendly and took care of us. The night manager was especially helpful. We loved the pool, beach and location. The rooms were very quite and we definately would return.
January 2, 2013
Rated 5 out of 5 by Aloha Our expectations were fully met
We definitely would choose this hotel again at the occasion of a next trip to Kauai. The staff was very friendly, the room was nicely equipped with great view to the beach and the ocean.
April 28, 2013
Rated 4 out of 5 by fallcity hotel room needs more amenities
our room had 3 drawers for 2 people, not enough. the closet was adaquete, the bathrooms did not have enough room for your things or hooks to hang a cosmetic bag, the counter space small
October 25, 2012
Rated 5 out of 5 by Al16 Relaxing Garden Setting
We stayed at the very back of this hotel, among the lush vegetation. The room overlooked the pool. It is quite an inviting way to have a relaxing vacation with minimal interruptions.
February 23, 2013
Rated 3 out of 5 by golfingjoe70 meets the basic requirements
If you want to stay on the South shore of Kauai and want to stay with spg, this is hotel, but don't expect the 5 star honeymoon treatment. Food was great at ocean side restaurant.
August 23, 2013
Rated 5 out of 5 by Joanna50 Wish List
The Hotel was beautiful! Score 10!
Wish list to add to the perfection:
1. Lounge chair needed on the room patio
2. Pull string in bathtubs to dry out bathingsuites.
October 23, 2012
Rated 4 out of 5 by Seacarl Solid Value and Pleasant Stay
This was our first visit to Kauai and we like this island, it is less crowded and less hectic than Maui or Oahu.
The Sheraton Kauai was a pleasant, relaxing experience. It's smaller and less family-oriented than resorts on other islands, making it much more relaxing. I liked swimming in the ocean, but it's probably not for small children as the waves are large and the dropoff is instant. And the pool isn't designed for kids, either. So there aren't many kids around, which makes for a more relaxing, quiet experience.
As a Platinum, we had booked a base room but were upgraded to ocean view which came with a balcony and was very pleasant. This isn't a luxurious 5-star, but it is very serviceable, clean, staff are friendly, a pleasant stay. It's quite close to Lihue and the airport, perhaps 12 miles/20 mins.
My two complaints: the Internet was intermittent. Nowadays I expect reliable Internet. Second, the resort fee. Pretty much everything that it was supposed to include are features that Platinums get, so just don't charge the resort fee to Platinums. What's listed is things like 2 bottles of water and Internet.
November 16, 2013
Rated 3 out of 5 by sbfbob23 resturant needs
Runfire was disapointment. Had to go off grounds to get a good dinner, Should keep Lava open til 7. This place is just a hotel calling itself a resort because it's on a beach.
October 31, 2012
Rated 5 out of 5 by Bedrock Location & Grounds Great
Spent 4 out of 11 nights at this Hotel. Great access to pool or ocean and close to many activities. We did the last three nights and wound done after many activities earlier.
September 4, 2012
Rated 3 out of 5 by WERTY This hotel was adequate
Our room was adequate, but dated. The bathroom drain was slow and the tub was worn. The "resort charge" was gimicky and should have just been built into the base room rate.
September 18, 2012
Rated 1 out of 5 by TravelerAMY1256 Will not recommend this hotel
After a lengthy wait for a check in clerk, hotel guest eing heed departed. As the next person in line I went to the clerk. She bluntly told me, "I'm not ready for you. "
August 3, 2012
Rated 4 out of 5 by Tomcl Great place to stay
The staff was very friendly, pool was great, food was ok for the price. I was expecting better quality in the food. Waiters were great. I will go back to this hotel.
October 22, 2013
Rated 4 out of 5 by Duke51 This hotel has great central location for island
if you want to have easy access to many of the islands attractions then this is centrally located and within driving distance, while having access to it's own beach.
March 28, 2013
Rated 4 out of 5 by Whskyrvr Oceanfront rooms are terrific
We upgraded our rm to an oceanfront and loved it!! The surf was crashing right outside of our room. Clean and comfortable, staff helpful, shuttle service a bonus.
December 28, 2012
Rated 5 out of 5 by Jim51 Awesome view from my room
Every day at about 5:00pm the whales put on a wonderful display of their ability to jump right out of the water. How lovely to sit on my lanai and enjoy the show.
March 26, 2013
Rated 4 out of 5 by Mlbalata Hotel is on a great piece of property
Awesome hotel beach side. Very cool pool and hot tub. Look forward to go back in the future. Far away from any liquor stores or shops. Very rustic Hawaii!
November 20, 2013
Rated 4 out of 5 by torgo Nice place in this area of the island
Very nice place to stay if you're looking for some place to call home for a week. But, if you're looking to stay only a couple of nights it seems a little much.
May 5, 2013
Rated 4 out of 5 by Von4 Excellent hotel
We spent 3 short nights and loved our stay. Staff was extremely helpful and friendly. Only draw back was the fee for Internet service...it never worked for us.
June 17, 2013
Rated 4 out of 5 by JK978 This hotel has great service
My husband and I were celebrating our 6th year anniversary. The staff were all very accommodating, especially Lahela (front desk) and Priscilla (housekeeper).
June 18, 2013
Rated 4 out of 5 by RedDirtAcres Hotel has Great Location
Being located in the far left wing (rooms that start with 1000) was awesome. From ocean location to privacy from the Lava Restaurant, pool & beach traffic.
September 11, 2012
Rated 4 out of 5 by bliard Great hotel in Kauai
Nice stay in Kauai at the Sheraton !
But we would have appreciated to have the opportunity to dine outside, but the restaurant doesn't have a terrace.
September 28, 2012
Rated 4 out of 5 by Andrew602 Tail end of the perfect Honeymoon
We loved this place very friendly staff and the perfect location! We had a seal show up every day that we were there, just hanging out on the beach!
October 16, 2012
Rated 4 out of 5 by dlpucc Return visit
Our third time at this property. Overall staff were above average and housekeeping was excellent. Front desk staff went beyond expectations and made stay very enjoyable. Quality of food at Christmas buffet dinner was excellent. Hotel was busy with holiday visitors, but public areas were well maintained.
Areas needed for improvement include, ocean front room in bad shape. Major 4 inch hole in the rug as you enter the room and major loose fold in the rug on left side of the king bed. This gave the top-priced room a shabby quality.
Addition to outside bar roof is ugly from the exterior looking back from the pool. Prices for food/drinks are exceptionally high for a resort. We ended up purchasing food/drinks from a grocery store and storing in the in-room refrig. including yogurt and fruit for breakfast. If the food prices were more reasonable, we would have ate in the hotel more often.
The massage was exceptional good, but the spa room was in a regular hotel room. I was told this will be changed with a total spa remodel, but currently the atmosphere does not invoke a tranquil feeling.
We hope to return and see improvements in the future,
December 31, 2012
Rated 4 out of 5 by RLM97 Great Location!
We love the location of this hotel - it's perfect for all the activities on the South Shore. Mahalo to the staff for taking such good care of us.
November 8, 2012
Rated 5 out of 5 by MAPD Great location
Loved the hotel and the Poipu area. The beach and pool area were very nice. Lots of great restaurants nearby.
Definitely enjoyed our time there.
November 3, 2012
Rated 5 out of 5 by Alan48 Great vacation stay
Great location and very attentive and helpful staff. Front desk was able to upgrade my room, using my gold preferred status. Great restaurant.
February 8, 2013
Rated 5 out of 5 by Deroyam World Class except for restaurant and staff
Everything about this facility would be world class if the restaurants would measure up. Best service in the Starbuck facilty--self-serve.
December 10, 2012