Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 2113 reviewers.
Rated 5 out of 5 by Just wonderful! This is the second time I have stayed at your hotel. The location in NYC cannot be beat! Such easy access to everything one wants to see and do. LOVE the comfort of the beds. Slept like a baby! October 16, 2013
Rated 1 out of 5 by Worst customer service ever! I'm a platinum member and was treated with disrespect from the moment I walked up to the reception. Barely 'allowed' to check in and given the third degree with a condescending attitude by receptionist. Required me to call my husband (who was working and about to board a helicopter in CA at the time) and put him on the phone to 'prove' I could be checked into the reservation under his name. Asked for free water in room (which we were told should be complimentary) 4 times over 3 days before they finally delivered. Experienced a false fire alarm in the morning on the 2nd day (which happens, I understand) but was followed by 3 (count them 3!) PA announcements louder than a superbowl announcer explaining that they found the reason why it happened, and to go ahead with our normal business, sorry for the interruption.) Which might have been tolerable had we not been sleeping after a long night out. Got a vm on day 3 saying they delivered the toothpaste/brushes we requested...but we didn't request that...nor did they deliver them! Called to speak to mgr. on duty and was transferred to reception and put on permahold. This was easily the worst customer service I've experienced at a Sheraton EVER! Total incompetent staff. Avoid this hotel like the plague! March 3, 2014
Rated 1 out of 5 by Bogus charges on the receipt I stayed for one night at this hotel and got slapped with charges for bottles of wine and water that I did order. This is totally unprofessional January 22, 2014
Rated 5 out of 5 by Great location and club lounge This hotel is located very near to Times Square and Broadway. The facilities are very nice, and the club lounge was one of the best that I've experience. Fantastic hotel for a business traveler. October 30, 2011
Rated 5 out of 5 by Check In was great experience We were greeted very warmly and professionally! Akada at the front desk made us feel like we were not only appreciated, but like guests in her own home! She is an amazing asset to your company! May 5, 2013
Rated 5 out of 5 by Handy Location I stayed at the hotel for the conference I attended in July. The proximity to everything I wanted to see was a great bonus. Shows, proximity to Times Square, subway 5th Ave. made the visit fun. August 1, 2012
Rated 4 out of 5 by Check In Check In clerk basically rushed us through. Didn't offer any Gold member perks until I requested it. My room wasn't located on the SPG floor. No water in room. Room location poor due to the location of the supply closet which seemed to be opened and closed every hour during the night. July 14, 2014
Rated 5 out of 5 by Great hotel experience We stayed two night and it was a very pleasant experience. We travel to NY often and this was one ofthe best hotels. Clean, comfortable, great location. Staff was very nice and accomodating. May 2, 2012
Rated 5 out of 5 by Spring Break Most professional Starwood hotel on the east coast. I gave up on Starwood hotels after some bad experiences. The Sheraton Time Square restored my faith. I will definitely stay there again. April 2, 2013
Rated 5 out of 5 by Great Location Great location. Just a few block walk to Central Park. Subway station around the corner. Starbucks and Bar Americain just across the street. Staff including housekeping very helpful. October 7, 2013
Rated 4 out of 5 by Too many youth groups ruined my business stay This is the third time of staying at this hotel on business, on this occasion for 4 days last week. There were numerous school/youth/ young teenage groups staying at the hotel who were loud, not properly supervised and badly behaved,. They completely took over the entire lobby and front of hotel area in the mornings and early to mid-evenings. They don't even talk to each other, they shout and generally make a lot of noise, They have no sensitivity to the fact that other people are also paying guests, probably at a higher rate, and that we too deserve consideration. They did not keep quiet in the hotel corridors and one group spent 30 - 40 minutes having a loud conversation outside my room door and continued even after I complained. I also complained to the hotel staff but no-one seemed to arrive. And yes, I actually have two teenage children myself so its not that I am intolerant of kids. Just badly behaved kids. Sadly, I will not stay at this Sheraton again simply because of this experience. I do not spend $2.5k on a 4 day business trip to be aggravated by badly behaved adults and teenagers. Awful. July 15, 2013
Rated 3 out of 5 by good for location have stayed at many sheratons and this one is good for a perfect times square location. christian at the front desk went above and beyond to make sure check in was perfect! thank you! July 16, 2014
Rated 2 out of 5 by Far from the best experience As a platinum member; it would have been nice to have gotten an upgrade; my room was cold and boring; walls in bathroom had some stains; hotel needs to have wireless in the guest rooms December 12, 2011
Rated 3 out of 5 by Great location I've stayed in tis Hotel several times a few years ago and have always loved the location. With the new renovation the Hotel have gained another star in My book. Lovely bedcomfort! January 10, 2012
Rated 1 out of 5 by Bogus charges on the receipt I stayed for one night and got charged for bottles of wine and water that I did not order. this is totally unprofessional January 22, 2014
Rated 5 out of 5 by Location, location,location While nothing was particularly flashy about this hotel, they did everything well. Walking distance to most theater activities made this a great location for us. November 26, 2013
Rated 1 out of 5 by the reality is far from to be nice HOTEL STAFF DIDN'T INFORM ABOUT LACK OF HOT WATER AND STOP OF WARM AIR CONDITIONING. NOT CLEANED COLD ROOM. Not comfortable bath facilities. Nobody care about there guests. March 11, 2013
Rated 1 out of 5 by Dirty + Broken AC no response from staff There was BIG black stains on the tile in the bath Room in bad shape AC and TV did not work worst part was i asked 3 times for the staff to look at it and they never did November 20, 2012
Rated 3 out of 5 by Drafty & Noisy I know this is in the heart of midtown/times square, but the room was extremely loud with outside noise. And it was extremely drafty, even with curtains closed. November 18, 2013
Rated 5 out of 5 by Well Done Great location, efficient knowledgable front desk staff. Found all staff pleasant and professional. Very happy with service an the facility. Keep up the excellent work! February 11, 2013
Rated 3 out of 5 by Was expecting more from Sheraton... The bed was not as comfortable as I thought. Only stayed one night but had hard time sleeping. The sheets were rough. Not the Sheraton experience I was hopping for. November 29, 2012
Rated 5 out of 5 by Great stay First time that we have stayed here and loved it. The staff was very helpful and the location can't be beat. Wi-fi in the room was the only thing that we missed. July 18, 2012
Rated 4 out of 5 by Convenient Everything was as expected. Room design tasteful. Nice coffee and coffee machine. Nice location. The only odd thing was that my room was never cleaned. November 12, 2013
Rated 5 out of 5 by Amazing staff Staff was amazing and very helpful with recommendations for dinner and directions February 4, 2014
Rated 5 out of 5 by Great hotel We had a wonderful experience in New York at the Sheraton. They met our every need and went beyond the call of duty. I would stay here again. December 8, 2011
Rated 5 out of 5 by Staff was excellent! We were given an upgrade to the club level and that was a nice surprise! The rooms were extremely comfortable and I love the accessibility to Times Square! June 24, 2013
Rated 5 out of 5 by Shearton New York 2013 Quick check-in. All staff friendly and helpful. Location great for access to shows and great eating places. Coffee in rooms great. Beds very comfortable. February 21, 2013
Rated 5 out of 5 by perfect location This hotel was perfect for our theatre going needs. The concierge was extremely helpful in suggesting eating places. Will definately stay there again February 23, 2013
Rated 4 out of 5 by Club Lounge The variety of food served has gone from spectacular to below average. the presentation has suffered the same. The staff was helpful and attentive. August 7, 2013
Rated 1 out of 5 by Bye Bye Filthy bathroom, was not cleaned despite request for housekeeping to re service the bathroom. Attempted contact to front desk manager got no result. April 4, 2013
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