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Rated 3.7 out of 5 by 2044 reviewers.
Rated 5 out of 5 by Great location! This hotel is very conveniently located close to Central Park, good restaurants and theatres. The subway station on the corner of the hotel is a big help in getting around the city. Hotel staff was very pleasant and helpful. November 5, 2013
Rated 4 out of 5 by Good location The hotel was in the middle of of all the attraction. Central Park/Times Square etc. The rooms were of a good standard. The Lobby could get rather busy at times but I put this down to the time of the year (thanks giving). December 2, 2013
Rated 4 out of 5 by Sheraton Times Square Very busy hotel with a bustling lobby. Rooms are on the small side. Food is so-so, but there are plenty of restaurant options nearby. The best parts about the hotel are the location and the very friendly front desk staff. December 1, 2013
Rated 5 out of 5 by Great staff My friend and I stayed here recently and although the hotel was constantly busy (I was shocked at how many people were in the lobby at 4.30am as I was leaving) the staff were great, full of patience and made our stay very enjoyable. Thank you. March 18, 2013
Rated 3 out of 5 by Less than normal experience I have stayed at this hotel many times. This time was sub-par...when I arrived, refused to honor confirmed requests and lifetime gold status, saying they only give late check-out, entrance to club lounge to platinum as hotel is under different management. I ended up paying additional for access to club floor (had booked thru trade-show and club rooms sold-out; had called hotel to see if would give access to club at least); they did give me a room on the club floor when I paid the $25 additional per night; room was absolutely terrible with a hospitality room across and awful furnitue set-up; I was moved to another normal room that was fine; breakfast in the club was a mess next morning; dishes and used materials piled all over; food was pretty much delpeted and not being replaced; very little staffing... The lounge that evening was good and breakfast next day had normal staffing that remembered me and service was up to expected. The day after I checked in, I went to the front desk and was given a late check-out for the next day as normal with no issue at all. Not sure what happened here, but the person I was traveling with was at the point of never coming back and we are longtime SPG members , have stayed here many, many times, and are both close to lifetime platinum. February 20, 2014
Rated 1 out of 5 by Bogus charges on the receipt I stayed for one night at this hotel and got slapped with charges for bottles of wine and water that I did order. This is totally unprofessional January 22, 2014
Rated 3 out of 5 by Housekeeping not on top of things Toilet backed up. Took almost. An hour to get help. Had to run down to lobby to use facilities. Maid never made up extra sofa bed. Just threw linens on it. Made it up when we called again. Concierge restaurant recommendations were mediocre. August 7, 2013
Rated 4 out of 5 by My Hotel Show Stay This is a great hotel. My room was great the mattress however was not the new Sheraton Sweet sleeper and was terrible. Why would you remodel the room and leave the bad mattress? Help me sleep better on my next stay. November 13, 2013
Rated 2 out of 5 by Poor service culture With the exception of the cleaning staff and conference facility management, the service culture in this property is abominable. Arrived at 3:00 PM to find my room was not ready. Returned at 5:00 to learn that it still wasn't ready as the previous guest had a late checkout. problem was that no one checked the room to learn that the guest had departed (only then did the cleaning crew get started). I finally got in my room at 10:30 that night... June 5, 2014
Rated 5 out of 5 by Excellent service Our recent stay at the Sheraton New York Times Square was very good. We had a club room and enjoyed the complimentary breakfast daily and hors d'oeuvres in the evening. We had the pleasure of meeting the VIP supervisor, Jorge Leiva the first night in the Club Lounge. He was so friendly and attentive to our needs. Each day that we saw him in the hotel he greeted us personally. He is an excellent employee and deserves to be mentioned. Overall we had a wonderful stay! June 3, 2014
Rated 5 out of 5 by Amazing staff Staff was amazing and very helpful with recommendations for dinner and directions February 4, 2014
Rated 2 out of 5 by Worse than past stays This hotel has gone downhill. Bed was old and uncomfortable. Radio did not work--no battery. TV with poor reception. Staff did not fulfill promises made in honor of our wedding anniversary. This used to be a much better hotel. At least in the past I had better rooms, beds, TVs and radios. June 11, 2014
Rated 2 out of 5 by Staff needs training on Platinum benefits Renovations at the property are most welcome and have improved the hotel. If you are SPG Platinum -- be warned: No automatic suite upgrade, even when they are shown to be available. They resist following SPG upgrade promises. August 30, 2012
Rated 1 out of 5 by Bogus charges on the receipt I stayed for one night and got charged for bottles of wine and water that I did not order. this is totally unprofessional January 22, 2014
Rated 5 out of 5 by Wonderful Hotel We stayed 2 separate nights on either end of another trip. Molly checked us in both times and was a wonderful ambassador at the front desk. We use this hotel often and the beds are the best I have ever slept in. November 5, 2013
Rated 2 out of 5 by Needs attention to details Mold in bathroom. Safe broken and could not fix or replace. Staff generally indifferent unless a demand was made. At check-out was asked if everything was okey and response was no. Clerk never asked what the problems were. August 25, 2013
Rated 1 out of 5 by First bad experience in Sheraton The woman in the reception was completely arrogant two times with me (during my check in and in other moment to get information) and the line of the SPG member was a mess. That was my last time in Sheraton NY. Regards, April 17, 2013
Rated 5 out of 5 by This hotel met all my needs, A+ for cusotmer service! I was pleasantly surprised with this hotel. It was clean, updated, great work out area and most importantly the staff was excellent. Our cleaning lady Mrs. Enriqueta Newman was the epitome of GREAT customer service!! She assisted us while we were at the hotel and took care of our requests immediately. The room was clean, it was set up efficiently and the complimentry Starbucks coffee and Earl Grey tea was a PLUS! We liked the location near Radio City Music hall which is right around the corner and Times Square which is a few blocks down the street. Easy walk to subway/train/bus transportation and/or if you prefer a cab there were tons of them. The hotel lobby and bar were quite nice. Room service was quick, approximately 30 minutes to arrive (they met the time provided to us when we ordered) and the food was excellent; we arrived late and ordered a cheesburger, Reuben, salad and Calamari ...it arrived hot not cold!! In addition, I had an opportunity to meet the manager while checking out, she was informative, professional and happily took my commendation for the associate that checked us in. He was very informative and helpful with all of our questions. He informed us of all the hotels amenities as well as recommendations for site seeing. We loved our stay at this hotel and will most definitiely return and/or recommend it to my family or friends! Good job Sheraton staff! February 25, 2014
Rated 5 out of 5 by Superb This facility greatly exceeded our expectations and Seher Funk was absolutely the very best. You should be very proud of ALL of the staff that serviced us during our stay this past week. December 1, 2013
Rated 5 out of 5 by Excellent Everything was perfect...except one minor thing....a previous guest had left a plastic baggie with some kind of food in it in the minibar. It had green things growing on it. It was easy to ignore, but so gross! July 20, 2012
Rated 5 out of 5 by New York City Weekend We had a nice weekend escape in NYC. Hotel location is excellent to explore any area of the city. Renovations are great. Room was extra clean and very comfortable, even for a family of 4 with 2 large teenagers. January 7, 2013
Rated 5 out of 5 by Sheraton-Times Square The hotel was great. The only complaint I have is that the breakfast buffet is over priced. The price should be more like $15 to $18. Although the breakfast buffet was very nice, it was not worth the money. May 3, 2013
Rated 5 out of 5 by Just wonderful! This is the second time I have stayed at your hotel. The location in NYC cannot be beat! Such easy access to everything one wants to see and do. LOVE the comfort of the beds. Slept like a baby! October 16, 2013
Rated 5 out of 5 by This hotel has a great location I recently stayed at the Sheraton New York and was surprised how beautiful the hotel is with their recent renovations. The beds are outstanding and the service as well. I definite return to this hotel. January 25, 2013
Rated 5 out of 5 by Great location and club lounge This hotel is located very near to Times Square and Broadway. The facilities are very nice, and the club lounge was one of the best that I've experience. Fantastic hotel for a business traveler. October 30, 2011
Rated 5 out of 5 by Check In was great experience We were greeted very warmly and professionally! Akada at the front desk made us feel like we were not only appreciated, but like guests in her own home! She is an amazing asset to your company! May 5, 2013
Rated 5 out of 5 by Handy Location I stayed at the hotel for the conference I attended in July. The proximity to everything I wanted to see was a great bonus. Shows, proximity to Times Square, subway 5th Ave. made the visit fun. August 1, 2012
Rated 5 out of 5 by Great Location Great location. Just a few block walk to Central Park. Subway station around the corner. Starbucks and Bar Americain just across the street. Staff including housekeping very helpful. October 7, 2013
Rated 5 out of 5 by Great hotel experience We stayed two night and it was a very pleasant experience. We travel to NY often and this was one ofthe best hotels. Clean, comfortable, great location. Staff was very nice and accomodating. May 2, 2012
Rated 5 out of 5 by Spring Break Most professional Starwood hotel on the east coast. I gave up on Starwood hotels after some bad experiences. The Sheraton Time Square restored my faith. I will definitely stay there again. April 2, 2013
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