Rated 3 out of 5 by DavidGEG Great Location
Great location in downtown Seattle, esp for a meeting at the Washington Convention Center (right next door). Plenty of good restaurants within walking distance.
Would have appreciated a choice in pillows (the only ones the hotel has are really, really soft) and we had intermittent problems with our room key cards needing to be recoded.
June 19, 2012
Rated 3 out of 5 by kimsy41 ROOM TOO HOT
My wife and I stayed for one night mid-week to dine and shop recently. Not cheap, but room was well equipped and nice view of city. Didn't like paying extra for wi-fi. Beds were comfortable, but we could not sleep because it was hot and stuffy. While you can adjust the numbers on the digital thermostat the temp stayed the same,at least 72. The high fan setting resulted in barely moving air. the windows are not operable. At 2:45am I was allowed to check a nearby room, being escorted by security who was sullen and didn't say a word to me. The other room was the same,so we ended up propping the door open for more fresh air which helped. Fortunately we were in an alcove and not along a long hallway of rooms. We were given a $30 credit for our $50 breakfast and the $11 wi-fi charge was waived. We did receive a $100 Macy's gift card in a special deal when we checked in. Because of the uncomfortable sleeping conditions we would probably not stay here again
December 9, 2012
Rated 3 out of 5 by FrequentTraveler777 Poor Customer Service
The hotel is in a great location, but lacks customer service. After waiting an hour for our bags to be brought up, I contacted the front desk and they "couldn't find them". Eventually we got our bags after one and a half hours. I needed a razor and was told by the front desk "it would be right up". It arrived in 40 minutes. I had ordered flowers and was specifically told they would "be in the room between 5:30 and 6:00. They arrived at 6:30. After I checked out, I called the manager to say that even if they are short staffed and busy, customers would be very grateful for an update to the expected time of a promised service. To give a promise of immediacy or of a specific time and not deliver on that promise, shows a great lack of customer service. I subsequently contacted the hotel to talk to the manager. I was told "the manager is with a customer, would you like him to call you as soon as he's free?". I said yes. However I am still awaiting a call from the manager.
December 8, 2013
Rated 3 out of 5 by BigEE This Hotel is in decline
I understand it is near the holiday and the staff was busy. However, the room was not made up at 400pm. Additionally, the room needed repair in the bathroom,the coffee pot and lacked sufficient towels. I needed to bring all three problems to the staff more than twice. Parking staff wass ill prepared and the elevators were overwhelmed.
December 12, 2012
Rated 5 out of 5 by Vale44 Vale44
The hotel was in exquisite condition and the staff was friendly. We had the best view of city lights at night. We were within walking distance of a lot of main attractions, and walking distance to lite rail, buses, and monorail. The concierge staff was extremely helpful. I just wish there was a hot tub at the end of the long days.
September 20, 2013
Rated 4 out of 5 by Kelda Great Club Floor amenities
Food selection was superb; however, as a member of hotel frequent guest programs, I was surprised to observe the number of persons who had access to the Club floor. I have always felt it is for the busy business person; however, there were way too many persons with too many children that took away from a totally positive experience.
November 14, 2012
Rated 1 out of 5 by Snowman Ok hotel but don't use the bellhop services!
We left our bags with the bellhop services after we checked out of the hotel and due to the rough handling of the bags I returned to not only a laptop with a dented corner and broken screen, but also a bottle of alcohol that had been smashed and soaked all my clothing.. I would NOT go back to this hotel...WORST GUEST SERVICE EVER!
December 26, 2012
Rated 5 out of 5 by erin1 Family Get Away
This hotel was ideal for meeting friends who were also travelling with their families. Pool is awesome, rooms are great. I recommend upgrading to the "club floor" perfect for breakfast with the kids ;) Hotel was super clean and staff were extremely helpful and accommodating!
My only negative is the $46 for parking - bit extreme.
August 30, 2013
Rated 5 out of 5 by Seattle12 This hotel has great features
My room was great, the beds were confortable, the room was clean and very organized. I almost wanted to just stay in the room and order movies... but the Space Needle was calling my name! Will stay at the Sheraton again. One bonus... the cost of my car to stay in the parking garage was less than the web information had suggested.
August 28, 2012
Rated 5 out of 5 by Deebo63 Best fitness room, and bed around!
The fitness room was absolutely amazing. It included state-of-the-art equipment AND a beautiful view to boot! You can't help but run your fastest times while looking over downtown Seattle. The bed was so comfortable, you fall asleep as soon as your head hits the pillow. This is an excellent hotel, one of the best I have visited!
November 29, 2011
Rated 5 out of 5 by Zorba Often Traveller
The room was comfortable and spacious. Staff was always helpful and friendly. Great location in the downtown area. The concierge was extermely helpful arranging for dinner reservations, trasnportation, directions to other locations and venues. The fitness center is one of the best on-site hotel center's I have ever experienced.
June 25, 2012
Rated 5 out of 5 by timp Big Hotel with warmth and charm of a luxury hotel
Well trained staff, courteous, polite and very caring. Everyone always smiled.
March 14, 2014
Rated 4 out of 5 by Adventurat Location Location Location!
Fantastic location in downtown Seattle, close to the main shopping area anchored by Nordstrom & Macy's, and surrounded by fantastic dining options, from super-high-end to food-fair casual. Easy walking distance to Pike Place Market, and to the transit tunnel at Westlake Center. And the view from the pool deck is breathtaking.
September 12, 2012
Rated 5 out of 5 by Pebby Spacious
Excellent stay. Our grandchildren loved the window seat to look out at the city. Easy walk to the monorail.
March 10, 2014
Rated 4 out of 5 by GoodmanFriday Central Seattle Experience
Location is great. Lobby has a grand feel. Staff is pleasant. I wish the Starwood Sheraton frequent guest continuity program was more inviting as this would be the go to place for us.
February 24, 2014
Rated 4 out of 5 by Gummy1 Great Location
This beautiful hotel is situated in a great location for easy access to downtown conference center, shopping, restaurants and events. A bit of a walk to the waterfront but well worth it.
Starbucks in the hotel room and on the first floor made my mornings!
Taxi stand always has cabs ready and waiting.
Staff is very nice.
June 26, 2013
Rated 4 out of 5 by Mark19 st patty's weekend
good experience everything was great
March 17, 2014
Rated 2 out of 5 by Nurse2013 Check in and out problems
Had surgery, Lifting restriction. Requested adjoining rooms, got room on same floor, but not close. Had roommate for 1 night, requested one bill, gave 1 credit card. Told staff in person and 2x on phone, still divided the bill and had wrong price. Staff had difficultly putting the bill back together. I think my credit card got charged twice. The new receipt can only show the date I checked out. Staff scolded me for not telling them at check-in. But I did tell the trainee and called that night to make sure it was correct and the staff called me again because we didn't leave two credit cards and I told them also. Those 3 people just chose not to enter it correctly. Also, not having the beds made to save water means you also don't get your garbage dumped or bathroom cleaned. Four days without maid service is not worth the $10.00 you get to spend in the hotel on food. I chose to put the $10.00 towards SPG points. Hope I get to use them someday. Not a good experience.
June 28, 2013
Rated 3 out of 5 by Abdul Great location, but poor service
The hotel is very convenience to the conventional center and in the middle of the downtown Seattle a really great location,and good room space and furniture.
The bad experience with me is the room service, were they don't serve from the first call, you have to call several time. Up to four time for me and the to be serve.
April 29, 2013
Rated 4 out of 5 by CDaily1 Excellent Seattle Location
I often stay here for business. Great location, great service and nice facilities. This is the first time that there was noticeable noise from adjoining rooms. I was on the preferred guest level and the room above me must have been a common area which was very noisy. Room was large, but the noise was tough to deal with.
June 3, 2013
Rated 2 out of 5 by HolidayPartyOvernight Poor Staffing and Service
The hotel room was OK, but walls were thin and we could hear people next door. Room Service took forever, 15+ minutes to answer phone, then 60+ minute wait for delivery. Valet was not taking calls, so had to walk down to lobby to request vehicle which was another 45+ minute wait in the busy lobby instead of in our room.
December 30, 2011
Rated 1 out of 5 by HeBrews don't stay here
when we had to move to another room & the air conditioner did not work we told the front desk of this at 7:45-52a.m. & when we returned that evening NO one had looked at it and we were told by the front desk that NO mention of this had been made-don't call me a liar and if something doesn't work why did you not move us?
August 8, 2012
Rated 4 out of 5 by frugalarists Mixed reviews
I loved the opportunity to opt out of having my room cleaned daily. I'm happy to reuse towels, etc and appreciated the $5 off coupon. On the other hand, the prices for drinks in the bar were outrageous and I was disappointed that I couldn't use my coupon there. I did happily use it for lunch one day in the Daily Grill.
July 5, 2013
Rated 3 out of 5 by JSem Reliable downtown
Enjoyed our 1 night stay. Close to shopping, restaurants & attractions. We used the monorail to get from downtown to Seattle Center (Space Needle & EMP). Too many homeless people in downtown Seattle now. Won't return. Becoming too seedy & uncomfortable. Encountered this issue in September 2012 & again during this stay.
June 10, 2012
Rated 5 out of 5 by MelMar Valentine's Day Getaway
Absolutely perfect...... except.... no hot tub
March 15, 2014
Rated 2 out of 5 by Lizza Hotel need better customer services
Beautiful lobby, staff polite. One towel per guest in room, with standard amenities. Called three times to front desk about a billing issue, each time called answered by different person who promised to call right back, no call after 90 minute wait went to front desk, bill still inaccurate and there seems to be no end
February 17, 2013
Rated 3 out of 5 by LeeAnne32 Bad choice
Our A/C broke in the middle of the night. Although we informed staff next morning, It had not been fixed when we got back to our room in late afternoon. We had to pack up all our things and move to another building and we were told this happens often. Although it's in a great location, I would not stay here again.
September 15, 2013
Rated 5 out of 5 by Jprecious2012 Wonderful staff throughout
From the moment we arrived we were immediately impressed by the helpfulness and professionalism of the staff at every level. From check in to check out we found the staff made the difference between a good stay and a great stay. We will not hesitate to make this our first choice when booking future stays in Seattle.
December 21, 2012
Rated 1 out of 5 by poky62 Front desk staff needs training, and not for those sensitive to odors
I had two big issues that will prevent me from returning to this hotel.
First, we arrived early - a bit before 11am. I didn't expect a room to be ready for us, but thought we could check in to let the staff know we were there, and get into a room once one was available. The desk clerk said we'd have to come back after 3pm, as they wanted to check in all of the conference attendees at the same time - all 1000+ of us. You might imagine how well that worked out...
We returned at 3pm, waited in line for more than an hour, then were told our room wasn't ready yet but would be soon. "Soon" apparently means 3 hours in hotel-speak.
To sum up, we arrived before 11 am and didn't get a room until almost 7 pm. Yes, it was a large conference with a lot of attendees arriving in a short period, but you'd think the hotel staff should have been expecting us. Instead they were overwhelmed and unprepared.
The second issue involved odors. Once we got into our room, the smell from the cleaning supplies nearly knocked me out. We ended up waiting in the lobby for another half-hour or so while the staff used some sort of odor-reducing machine. That did bring the smell down to a semi-tolerable level, but if you're at all sensitive to chemical odors or fragrances, you might want to find another hotel.
March 18, 2014
Rated 4 out of 5 by IPW7 November in Seattle
in town for meetings at property for the week. not only attending but also on planning team so working with the hotel staff at all levels. great job by all!!!
February 25, 2014