Rated 5 out of 5 by ashort73 Great Service
We had an issue with the room we thought we had reserved. Steven at the preferred check in desk took care of us. With 3 kids it is sometimes hard to get my family into a regular room. He was able to find us to adjoining rooms and he honored the initial reservation price on a very busy night at the hotel. This service enforced why I choose Sheraton over other brands of hotels. Thank you for making my family stay enjoyable! It is so important and will certainly continue to keep me loyal!
February 23, 2013
Rated 4 out of 5 by spadina great hotel
Always love our stays at the Sheraton; rooms are clean and well appointed though some refurbishing will soon be required; duvet cover was stained where people sit on bed; carpeting could be replaced but overall it is a great place to stay; location is perfect in the heart of downtown; B&B restaurant treated our granddaughter like royalty; staff was most accommodating when our room was left uncleaned by mistake. It is our go to hotel when traveling to Toronto. Definitely worth a visit!
September 2, 2012
Rated 3 out of 5 by Annietoday Hotel stay
Customer service was excellent. Chris at the front desk was awesome. The room itself was poor. The vent blew out cool so room never warmed up. No ventilation in bathroom. Wallpaper was peeling in bathroom. Flat screen tv was bad. Picture screen kept pausing during programs for multiple channels. We liked the underground city, plenty of food choices and shops, just room poor.
April 22, 2014
Rated 5 out of 5 by ChristineN Fast, Efficient & Friendly!
Check in was a breeze! The room and beds were great, too. Only thing in the room that was a bit off putting were stains in the carpet (esp. a big one). We only stayed one night, but enjoyed the convenience of the location and friendly staff answered the few questions we had. :)
P.S. Don't know where valet parking keeps the cars overnight but mine showed up with muddy paw prints all over it. It would have been nice for $48 dollars that it showed up clean as it was when it arrived!?!
May 20, 2013
Rated 4 out of 5 by Letsgoottawa The most convenient hotel
The Sheraton is in the most convenient location in Toronto . It is walking distance to the Eaton Centre and the Bay, so naturally to the subway system. Nathan Phillip Square is across the street, where we saw people skating. Next time that will be me. The theatre district is not far. There are hundreds of restaurants a short walk away. The pool is huge and is salt water. My only negative comment concerns the fire alarm which rang in the early morning. I'd rather hear it than not!
November 25, 2013
Rated 3 out of 5 by 201211Chris Stay was good
I enjoyed the stay at the hotel and thought the service was reasonable. I was dissapointed when I put down a deposit but was not told that debit card deposits would only be returned 6 weeks later and by cheque. The hotel was a little worn from time with electrical plugs being broken (Just outside the Gym entrance) the rooms where nice but had wear and the bed frame was broken in one of the rooms. All in all even though it was not ideal I would have to say that the staff was polite.
December 4, 2012
Rated 5 out of 5 by AMac Feels Like Home
I would like to recognize the Sheraton Centre Toronto as my favourite hotel in the region. Everyone went above and beyond to make me and my family feel welcome and appreciated. The General Manager (Mr. Dunn) has obviously created an environment where his team is very focused on creating a positive experience for people and families staying at this hotel. He should be very proud.
I would also like to personally recognize Ms. Sinn for making this stay so memorable. This was a mini March Break for me and my family and she was responsible for making it so special for both the kids and the adults. It is these types of memories that kids will remember for the rest of their lives.
I would recommend this hotel to anyone thinking for visiting Toronto. Great staff, great location and great amenities.
April 7, 2013
Rated 1 out of 5 by Msmcd Renee
I have been coming to the Sheraton for forty years- this time my stay was very disappointing- the lobby and staff were wonderful, but when you get up to your room, and we chose the executive floor, we were deeply disappointed. The room needs desperate remodeling. The window was so filthy, we could barely see the view outside-the bathroom was very old and outdated. There was a small fridge just sitting in the corner, not even plugged in or cold for our beverages. The door in the bath had rust on the bottom. The tub was old and stained. To make matters worse, I paid 418.55 plus HST so the total for one nights stay in a very unsatisfactory room was about 470.00!! I would have been better off staying at a seedy hotel for much less! Very very unsatisfied and so disappointing after coming here for forty years-
September 10, 2013
Rated 4 out of 5 by DickFL Some Bumpy Nights at Sheraton Centre Toronto
The hotel is lovely and located in a very convenient part of Toronto. However, on this stay, there were many college age students and they were partying all through the night, yelling in the halls at 3am on two consecutive nights. We also had a fire alarm go off on two consecutive days--one at 1am in the morning--both false alarms. Perhaps they were connected with the partying students.
Staff, however, were very nice about everything and discounted the bill because of the problems
July 1, 2013
Rated 2 out of 5 by RJM50 Platinum status results in little benefit
The absence of my assistant resulted in a same day request to SPG for a 2 night reservation at our standard corporate rate. The hotel was apparently sold out of standard corp rate rooms so I was offered a Club Level room at an additonal $100 per night. Having stayed at this hotel in excess of 90 nights in 2012, I thought the hotel might be more flexible, so I asked again about the rate but but the "Revenue Manager" refused any concessions. Ultimately I took the room to find it was a standard room I normally get but the extra value and cost was due to its location next to the elevator bank. I enjoyed the ups and downs of the background noise for 2 nights.
My past experiences have been good at this hotel so I am disappointed a manager decided to forsake the longterm relationship for a shorterm price gouge.
December 3, 2012
Rated 1 out of 5 by Jokesonme OMG
I can't believe that Sheraton would put its name on this hotel. The rooms are unrenovated and disgusting, the restaurant is mediocre and the lobby is like grand central station at rush hour, with harried staff who don't smile and can't wait to go home.
All this AND you get charged for every little thing? $2 for a local call, almost $20 for Internet, no newspaper at your door or delivered with morning coffee? What a joke, except it was on me.
March 15, 2014
Rated 5 out of 5 by Fraysplace New Years Eve
We stayed at the hotel New Years Eve, and although there was a misunderstanding about an additional fee for a room with a view for that evening the staff handled it proffessionally and quickly and to my satisfaction. The front staff was very friendly and courteous and offered me another perk for this confussion. We had a great stay and lots of fun. It is because of this excellent customer service that I would recommend the hotel to others and would stay there again.
January 4, 2013
Rated 4 out of 5 by mills1 JEM
we have stayed for the Boat Show several years, however, the last two years our billing has been fouled up. Two years ago we reserved two rooms for separate couples, we both separately checked in, however, the entire bill was charged to our account!We ended up settling by check between the couples.This year we reserved two rooms, but had to cancel one, while we were told a credit would be done(2 phone calls), we needed to re-contact billing after our stay to obtain our credit.
January 17, 2013
Rated 5 out of 5 by AuntDi33 Don't listen to other reviews!
Don't listen to the other reviews. I was very apprehensive after reading them. We were attending the Nut Cracker Ballet at the Four Seasons Centre just next door to the hotel. So, we thought we'd try it out. Well, we were very pleased with our room and the hotel itself was wonderful. This was at Christmas time so the decorations were beautiful. The staff was very accommodating. We had the breakfast Buffet at the BnB restaurant in the hotel. It was excellent and well worth 27$.
December 22, 2012
Rated 4 out of 5 by John49 Toronto in Occtober
I stayed for 6 nights & enjoyed an excellent level of service from friendly attentive staff who were very responsive to my questions & requests including supplying a bathrobe and extending checkout time as I had an evening flight back to the UK. Clubroom on floor 43 very good & again excellent service morning & evening. Couldn't quite get used to the walk from the men's locker rooms down corridor to gym/pool - why no direct access? Other than that a brilliant stay - thankyou!
November 1, 2012
Rated 3 out of 5 by malik15 wasnt what i expected
i hate to be the one who tell you that but i have been in the sheraton hotel all over the world and my last station was france dubai than i came to canada.
i was very disappointed with the customer service i got and very upset when i kept calling room service and nobody picked up
i love the sheraton as a company but i did not get the room i was told and it was not what i requested.
thank you for the follow up and taking the time to read my feedback.
happy thanks giving.
October 7, 2012
Rated 2 out of 5 by murph888 Not a great experience
I've already discussed this with the Sheraton Toronto staff. I stayed there this past Wed-Fri. My wake-up call came in a half hour late on Thurs and 45 mins early on Fri (after a late night). I also stood in a pool of water to shower each day due to a drainage problem with the tub, even though i was told it would be addressed the first day. I'm sure this is an abherration. I've stayed at Sheratons often and have had good experiences, and likely will again over the holidays.
December 10, 2012
Rated 4 out of 5 by AnnaOz Great location for downtown stay.
We chose this hotel for its location and specifically proximity to the theatre and package deal for theatre production. My husband and I stayed here pre children and had a great experience 8 years ago. The pool was a bonus and we could not get our kids out. Brian at the front desk and all of the staff including the housekeeping and valet were more than accommodating. The only suggestions that we had was that our room on the 11th floor needs a updating reno , there was a mysterious stain on the floor next to the bed, the windows needed cleaning and the toilet needed a new seat and the toilet was constantly running. This was the only let down since we have recently stayed in brand new hotels in the vicinity. I am confident that the next time these issues will be resolved. Thank you again Brian for your assistance.
August 12, 2013
Rated 3 out of 5 by mark banging water pipes and what's with pool
Hi, paid the extra to stay at Sheraton for comfort and to enjoy pool area a bit. #1. Room was clean but there was a pipe hammer banging noise constantly all night coming from bathroom. sound coming from below..probably coming up from boiler room or basement. i told staff at check out and he showed minimal interest and did not appear to write a work order or take note. he asked me if we had called to complain in middle of night and i said no. i didn't expect them to have maintenance staff middle of night so why would i call? 2. Also pool area under construction again. last year it was building new bar area. now bar area closed off for building maintenance. pool area has so much potential for summer fun including adults but is really only utilitized as a kids and parents swimming. also hot tub area needs cleaning.
June 10, 2013
Rated 5 out of 5 by Sparky Very friendly staff
Your staff are all welcoming, warm, and helpful. I appreciated the bottled water handed out, as the check in line was a bit long on Saturday.
The restaurant in the lobby needs some attending to in terms of greeting guests. Three servers passed us, and did not acknowledge we were waiting to be seated. They looked away and pretended not to see us. While I can appreciate they are busy, or may not be the host, a simple, "Someone will be with you in a minute" would be helpful.
April 8, 2013
Rated 5 out of 5 by Nikki Fantastic Experience
It was a road trip meeting my friend from Ottawa for the Fleetwood Mac concert. I was fortunate enough to secure the friends and family rate for the two nights at the hotel. The kindness of the staff and their friendliness throughout the two days was just amazing. Every whim was accommodated with ease. In the past I travelled a great deal for my employer so I've seen many hotel rooms over the years....this experience was by far the best I've ever had. Thank you soooo much.
April 18, 2013
Rated 5 out of 5 by BillTheRegular Home away from home
I've been staying at this Sheraton hotel for the past two years. I'm there almost every week for 3 nights. Clearly, I've given them plenty of opportunity to connect my name with my face.
I have been more than pleased with my treatment. The rooms are very comfortable. Whenever I ask for assistance, I am greeted with pleasant faces.
The hotels amenities, like the full-size pool, are a huge plus. The lounge on the top floor has a wonderful view and excellent food and drink.
July 15, 2012
Rated 5 out of 5 by Frank372 Perfect A+
Professional and courteous staff. The room was clean & confortable, just perfect.
May 20, 2014
Rated 5 out of 5 by TopStarGuest 10/10 experience every single stay
Thank You to Amod Dixit, Blesilda Pagaoa & the Club Lounge staff for making my trip extremely comfortable.
The hospitality at Sheraton Center Toronto works like a symphony every time I stay there, and the staff always goes above and beyond.
May 9, 2014
Rated 1 out of 5 by Jaime11 This hotel offers bad quality rooms and awful customer service
I booked a room with a king bed but I got one with a queen bed. I requested a change that did not happen during the 5 nights I stayed at the hotel.
The room had lights that were not working, the bad tub was permanently dripping, and the air conditioning was very noisy. To fix the noise, the vents were covered with cardboard and tape, so I did not have air conditioning.
The hotel does not provide free internet in the rooms despite charging more than $230 dollars per night.
August 29, 2013
Rated 2 out of 5 by TK6868 Not a great experience
I booked this hotel under a corporate partner rate and am a little surprised at the lack of acknowledgement of being a corporate partner. Check in was quick but not overly welcoming. I was asked if I wanted to pay for an upgrade which is odd in my hotel experience. I received limited information about the property.... still don't know where the gym is.
My room was a good location however the room itself was very worn out. Carpet had several folds in it, desperately needs to be replaced. The hairdryer is actually a hazard, you have to turn it on by plugging it in and off by unplugging it. ?? The tub was badly stained. one of the lamps is burnt out and the air conditioning is behind heavy curtains so the only way to cool the room is to keep the curtains open. ?? as noted my room was a good location however my floor was full of teenage girls and I seemed to be the only person on the floor not with this group. Loud and annoying. Yes I could have moved but I was already unpacked and had work to get done before I noticed the extent of the poor quality. When I called down to get a cork screw as there is not one in the room, it took a second call and a total of an hour to get it. I will not be recommending the hotel on my corporate travel site as clearly my Company's business is not very valuable.
May 23, 2014
Rated 1 out of 5 by Cath26 Would never stay here again
There is a huge charge for wifi in the rooms. $17 day is outrageous! It's free in the lobby but not in mtg or conference rooms.
The hotel was run down. Carpets were stained. The windows were filthy and there was extensive mould. An ancient noisy Air conditioner kept me awake at night. No bar service at pool. Dirty plates and towels all over. And even the driveway was clogged with cars not being parked causing huge delays. Horrible hotel. Reminded me of a 3 star in Mexico.
August 11, 2013
Rated 4 out of 5 by Sweetfern Enjoyable stay!
I spent two nights at the Toronto Sheridan and had an enjoyable stay. The first night my room had a strong smell of chlorine - bleach. I requested a new room the next day and received a much more pleasant smelling one. The beds are super comfortable. The rooms were pleasant - although dated (where I was located). The staff was super-friendly and professional! The restaurant was really good! Amazing caramel cheese cake!!
March 24, 2014
Rated 2 out of 5 by Mike1970 Poor service and unclean room
I dialed guest services and asked for a room change at night due to some strong noises right outside my room. It took 4 calls over a period of 90 minutes before I could talk to someone. And this is only because I made a scene the last time and insisted on speaking to the manager of the hotel. Furthermore, the rooms was unclean. I even tried to motivate the maid to do better by being nice to her and give her tips, but, even then, it remained dirty, especially the bathtub.
May 19, 2013
Rated 4 out of 5 by OnBusiness2z Time for a reno?
Sheratons are always pleasant places to stay and the lobby of this one is very pleasant if a little busy with lots of people bustling around. However my room was small and cramped with pretty dingy wall coverings - dark beige and one wall had some plaid fabric that matched the curtains. Like something out of the 70s. The hallway was like that too which makes me think the place needs some modernizing touches. Great location though and I had good in-room dining for dinner.
October 29, 2012