Rated 5 out of 5 by sangoofy Great hotel, great staff.
Upgraded to Dallas Suite upon check-in, very nice surprise. Front desk staff, concierge staff and all I encountered greeted me with a smile and a have a good day, night, etc. Room clean and welcoming. Club Lounge staff so cheerful and helpful, couldnt have had a better stay just wish I could have been there longer.
March 26, 2012
Rated 4 out of 5 by Thirsty4cleanwater Great place, however the water was terrible!
I was there for a conference. the room was good, restraunts were good too. The water in the room was terrible, actually smelled coming out of the shower. It was not drinkable. Then downstairs in the meeting rooms the water coolers, the ones with the 5 gallon plastic bottles were the same smelly awfull water!!
September 13, 2013
Rated 2 out of 5 by Dick Where are the towels and washclothes?
When I checked in there was a good supply of bath towels and hand towels, but no washclothes. I called and three of the latter were delivered promptly. I used all three and the next day after the room was made up they only gave one washcloth and did not replace any of the handtowels that I used. Thus, by the third day I was down to only having one washcloth and one hand towel each day. I always use more than this and finally called to have more delivered. While the absence of a washcloth on check-in was clearly a housekeeping problem, the replacement with only one washcloth and one hand towel each day was clearly hotel policy. I find this to be extremely cheap on the part of the hotel. I have always gotten more towels than this, even at more low-priced hotels. I would never would have expected this type of cheapness from a high-end hotel like the Sheraton. Thus, in an apparent attempt by Sheraton to save money, they have lost me as future customer. I will stay elsewhere.
January 31, 2013
Rated 4 out of 5 by hgpilot OK in some areas, not so much in others
Friendly staff, clean, nice rooms. No fitted sheets, so for folks who toss and turn like me, all sheets get yanked off the bed. Also forgot my key in the room and went to front desk just after lunch to get replacement. Line of at least 7 people checking in with only 1 agent (9 empty stations - including SPG desk). After waiting close to 15 minutes, I received my key (desk person was very nice and apologitic for the wait), went to my room, and key didn't work. Went back down, waited another 15 minutes (more long lines), and got second key. This time desk agent called security to meet me at the room to make sure I got in. Immediately hopped on elevator and security was waiting on me when I arrived.
Had dinner there one night - not very good given / premium entree price. Service was good (just marginal food).
Nice hotel - I've been to lots of conferences and it was definitely satisfactory (with the exceptions above), but nothing more. Staff was always friendly and helpful.
May 2, 2013
Rated 2 out of 5 by deversm Stay away from the South Tower
My worst hotel experience in the last year. Started in room 1507 of the South Tower. It sounded like a helicopter was hovering right outside the wall. Called the front desk and they quickly switched us to Room 2023. The room was at least quiet, but:
1. Main light bulb burned out in Suite portion of room.
2. Toilet seat broken.
3. Bathroom door would not shut.
4. Smallest bathroom I have ever had in a hotel. You really have to see it yourself to believe how small it is. One person only.
5. Bathroom floor was dirty.
6. Only two bath towels in the bathroom. My wife and I made it work.
7. Water pressure can only be described as a trickle.
On the positive side, the bed was very comfortable and the view was nice.
OVERALL: South Tower is very shopworn and threadbare and it appears that the management has thrown in the towel on it. If they put you in the South Tower, request another tower. I don't know about the quality of the other towers, but there's no way it could be worse.
March 2, 2013
Rated 3 out of 5 by deedle Nickel and diming was more like mega dollar-ing
I have to say the good things first, that for the most part the staff was very responsive and helpful, especially the concierge services. but the amount of extra and hidden fees frankly flabbergasted me, from the outrageous main restaurant prices to the extra fees for room service, $2 fee added on for to go orders from the restaurant, the miniscule ( and I mean needed a magnifying glass) price on the room bottled water, to the "green" rebate dollars being invalid in the bar and gift shop. I had two days of the "green" no maid service, althouh I did not opt in to it, and upon checkin specifically discussed with the desk staff that I did want housekeeping service. internet access fees were outrageous for room use, and it was difficult to access the free lobby connections ( although staff was very helpful with that) Cab summons were great. My room, upon arrival, had and sustained orange mildew on the shower tiles, and I found hairpns and a child's rattle on the floor by the bed.
August 16, 2013
Rated 3 out of 5 by Traveler88 Great hotel, but room noise is unbearable
Really impressed by the large gym, customer service, and overall facilities. However, it looks like the hotel didn't upgrade the plumbing during their recent upgrades...I could not sleep in the morning since whenever the person upstairs or next to my room turned on the shower there was a LOUD noise in my room.
October 15, 2012
Rated 1 out of 5 by Manju Well Below Standard
Well below standard. I would not recommend this hotel. Poor service, poor television and wifi service. Hallways unkept, water in bathroom did not drain properly, hallways and rooms smelled musty. Overall, not worth the money and in an inconvenient location. Elevators inoperable, just an overall bad experience.
June 28, 2012
Rated 5 out of 5 by Affu2 Very pleasant and enjoyable stay
Excellent service, great view, comfortable room. Fantastic, if you are attending a conference or event on site. The restaurants are good, as is the bar. The rooms aren't huge, but they are good for the location. The front desk is well run and most of the service (room service, valets, concierge) is very good.
June 17, 2013
Rated 5 out of 5 by singphoto58 Perfect for a day long meeting
I came in the night before and spent the night for a meeting the next day. The staff was friendly and helpful and I had a delightful stay.
January 27, 2014
Rated 2 out of 5 by George10 Sheraton Dallas
The room was recently updated and done well. Room was small but organized. The bathroom was tiny-claustrophobic. Two compliants:1) no soundproofing between rooms. Heard conversations of couples in adjacent rooms. Was awaken by LOUD commode flushing at 5:45A from their bathroom, 2)All food service stops at 11P
November 7, 2012
Rated 3 out of 5 by EMZ5 Bed Linens
The hotel is a great place for Dallas travelers. This stay specifically I was not impressed by the cleanliness of the bed. The sheets smelled as if they were left in the washer too long and there were multiple stains on the comforter and pillow cases. This was a surprising find for the Sheraton Dallas.
September 19, 2013
Rated 5 out of 5 by DallasFan Nice stay in Dallas
Hotel amenities were very good. Great exersize room and pool. Room was comfortable and quiet. Can reach any part of the city easily, from museums, restaurants, attractions- even church on Sunday! Great views of the city from room, and conference rooms and convention spaces were great. Thanks for a nice stay!
April 26, 2013
Rated 5 out of 5 by diane22 Room Service
I ordered room service two and my three nights during my stay. The food was the best I had in a long time. The fresh broccoli was awesome. I had the fish tacos and they were also delicious. The meal exceeded my expectations. It was also delivered in a timely manner.
December 8, 2013
Rated 2 out of 5 by Danzier1989 The worst Sheraton I have even stayed at
This place doesn't have stairways on the first floor: the stairs start on the second floor. Which was weird.
There was no wash cloths in the bathroom. So we used the hand towels to wash our faces on our first night.
The next morning, we found out that there was no shampoo or soap (just lotion & conditioner).
February 12, 2013
Rated 5 out of 5 by Bananaxs4 Southern Hospitality at it's Best!
The Dallas Sheraton Downtown is the perfect example of Southern Hospitality. I felt so welcomed from the moment I walked in the door until I checked out. The food and service at The DRAFT was great. Ask for Aaron to be your server, he's the BEST and very personable. I would definitely recommend this hotel.
January 20, 2013
Rated 4 out of 5 by Kesha2005 Great problem solvers
While staying at this hotel, I did have a few issues; however, the staff was very accommodating and went above and beyond to find resolutions to my issues. If possible, upgrade to the suites because they are worth the money!
January 1, 2014
Rated 4 out of 5 by Brent paying for Internet is ridiculous!!
I enjoyed the hotel but was upset to find I had to pay additional money for Internet usage. Even the most under rated hotel now a days provides complementary Internet and Sheraton wanted to charge me an additional $14.95 and that was the lowest rate of Internet. Other than this I really enjoyed the hotel
March 26, 2013
Rated 3 out of 5 by mart Good hotel, but eat somewhere else.
Service was VERY, VERY slow in the Draft bar. I sat at the bar for 10 minutes and nobody served me. I then moved to a table and waited at least another 5 minutes before anybody said boo to me.
Also note there is a $8.95 charge if you have boxes shipped to the hotel and the hours for pickup are limited.
June 26, 2012
Rated 2 out of 5 by ksuzie20 This hotel front desk staffs were not friendly
Staffs were not very welcoming when I checked-in. They did not describe hotel directories and any hotel features. When I got to a room, there was no hotel directory book. I just stayed for one night, but I feel that overall expectation wouldn't be improving even if I stay there for more than one night.
August 22, 2012
Rated 2 out of 5 by customer7312012 Bell Men & Front Desk Staff
I arrived and my taxi driver would not unload my luggage - your bellmen stood and watched as i got my luggage out the back of a van struggling with the door and did nothing to help. NOT IMPRESSED.
The front office clerk was AMAZING in contrast. He went out of his way to make my stay a great experience.
August 2, 2012
Rated 5 out of 5 by roliveir Hotel check in, valet, concierge & maid service
All were excellent and very helpful. Big Thanks to the check in desk-Emma, for going above and beyond during our check in. The hotel was busy with the lobby full and check in was extremely helpful and professional! Also, maid service, women restaurant manager, valet and concierge should be recognized!
March 4, 2013
Rated 2 out of 5 by 789987 Hotel needs a refurbish
Although the hotel lobby is modern and nice, the rooms (at least in the south tower) need a serious refurbish. They are extremely small and definitely showing their wear.
Also, there is no overnight laundry or dry cleaning service, so business travelers be warned.
Fitness center is very nice though.
September 25, 2012
Rated 3 out of 5 by Pjwright dallas fort worth stay
my room was clean however, the trim was constantly falling from the wall. My schedule was too tight to deal with this issue. I asked for a room near the elevator and received one all the way downt he hall and around the corner, what a walk each time. no attention to little detail. a bit disappointing.
February 3, 2013
Rated 3 out of 5 by Donna317 Great hotel but was not prepared for a big group
I travel quite a bit for business and have always been happy with Sheraton properties. This past weekend I was traveling on a personal trip to my daughter's cheerleading competition. The room was to Sheraton standards: very clean, nice beds and nice size. I was disappointed that a refrigerator was not standard and that internet was not free (even for Starwood preferred members).
The hotel also was not prepared for the large group. I called housekeeping and the front desk several times and the phone just rang and then I got a recording and eventually hung up on. I didn't have enough towels and I couldn't get anyone to deliver more. Also, it take several attempts to get room service and it took forever.
Finally, on the last day we received no maid service. I even saw housekeeping in the hallway and asked them to clean the room but they never came.
Although I still believe in the Sheraton brand, I was disappointed in my stay. I hope that Sheraton increases their staff for large events.
March 5, 2013
Rated 3 out of 5 by BreacherConference There for a conference
Everyone complained about the freezing conference rooms, bar and resturants; very little response or fixing. The Gift Shop was out of this world expensive and they acted like they were doing you a favor. Fitness Center was one of the best I've seen though and the room was ok, but nothing noteworthy.
May 15, 2012
Rated 2 out of 5 by Chicago37 Your Hotel rooms need to be more Fresh & Clean!
Im an SPG member and I usually like your hotels but this room was not up to par!
The duvet cover was very dirty as well as the shower certian. The room was very small for my liking and the doors, I could hardly sleep because your doors are so heavy when they shut they kept waking me up.
October 13, 2013
Rated 1 out of 5 by Teresa67 Worst hotel stay in my Life
The airconditioning in the room was broken for all 4 days of our stay. You had to choose to be either too hot or too cold. The maid service was practically non-existent. They didn't take our trash and didn't leave us clean towels or toilet paper. When you called guest services, no one would answer.
February 20, 2013
Rated 2 out of 5 by Steve47 Disappointing
Staff very friendly but there was no recognition for being an SPG member, nothing special at all. "go Green points" for all and the bottled water in the room was even $4. Lack of quick service food options after 5pm. I would probably stay at another Sheraton property in Dallas but not this one.....
July 25, 2012
Rated 3 out of 5 by agwed Decent hotel
Cons: Poor layout, inadequate staff (wouldn't answer the phone, waited in line for 10 minutes, called 3 times to fix drain that was plugged when we checked in, etc), and no shuttle to Dallas-Love so you have to pay $25.
Pros: Really nice gym, parking is reasonable (though sketchy), and great bed.
January 31, 2013