Rated 1 out of 5 by Jaime11 This hotel offers bad quality rooms and awful customer service
I booked a room with a king bed but I got one with a queen bed. I requested a change that did not happen during the 5 nights I stayed at the hotel.
The room had lights that were not working, the bad tub was permanently dripping, and the air conditioning was very noisy. To fix the noise, the vents were covered with cardboard and tape, so I did not have air conditioning.
The hotel does not provide free internet in the rooms despite charging more than $230 dollars per night.
August 29, 2013
Rated 1 out of 5 by Cath26 Would never stay here again
There is a huge charge for wifi in the rooms. $17 day is outrageous! It's free in the lobby but not in mtg or conference rooms.
The hotel was run down. Carpets were stained. The windows were filthy and there was extensive mould. An ancient noisy Air conditioner kept me awake at night. No bar service at pool. Dirty plates and towels all over. And even the driveway was clogged with cars not being parked causing huge delays. Horrible hotel. Reminded me of a 3 star in Mexico.
August 11, 2013
Rated 2 out of 5 by Mike1970 Poor service and unclean room
I dialed guest services and asked for a room change at night due to some strong noises right outside my room. It took 4 calls over a period of 90 minutes before I could talk to someone. And this is only because I made a scene the last time and insisted on speaking to the manager of the hotel. Furthermore, the rooms was unclean. I even tried to motivate the maid to do better by being nice to her and give her tips, but, even then, it remained dirty, especially the bathtub.
May 19, 2013
Rated 4 out of 5 by OnBusiness2z Time for a reno?
Sheratons are always pleasant places to stay and the lobby of this one is very pleasant if a little busy with lots of people bustling around. However my room was small and cramped with pretty dingy wall coverings - dark beige and one wall had some plaid fabric that matched the curtains. Like something out of the 70s. The hallway was like that too which makes me think the place needs some modernizing touches. Great location though and I had good in-room dining for dinner.
October 29, 2012
Rated 5 out of 5 by Cindy1967 Rarely disappoints
Great central location to everything. Very comfortable bed, clean room, friendly staff. I recommend the corner rooms with windows on two sides!
April 12, 2014
Rated 4 out of 5 by j2de Nice rooms
The room was very nice and comfortable.
However, we spent a lot of time waiting in line. First to get into the parking lot. Once there we learnt we were in line for valet parking. There was no sign to indicate that we were in the valet parking line and we are not use to paying $48 plus tips to park so we were then directed to a parking lot. We then stood in line for 45 minutes to check in. The staff checking us in did not acknowledge this, I hope that this is unusual.
August 19, 2013
Rated 2 out of 5 by Tabitha3111 NEEDS IMPROVEMENTS
*had hair in the shower-on the wall
*garbage in the trash can
*no coffee stocked-had to get some from HK
*was given a "free" upgrade to room 266...i would hate to see how the other rooms looked. the couch as old and discolored, carpet needs replaced. Has a view of the back lot...
*room had a dirty bathroom towel, lipstick i assume..has to get new towels. Staff was amazing..only good comment i have and location was amazing, Felt over charged for room.
September 24, 2013
Rated 4 out of 5 by HBY2014 Club level 43 exceptional hosts
The staff at the club level was attentive, polite and professional at all times. It changed our outlook about the entire stay. They helped overcome the mistakes of front desk personal and uneasy feelings regarding these mishaps.
April 5, 2014
Rated 5 out of 5 by Elsy This hotel has an ideal location and provides a wonderful perspective on Toronto.
I found the entire experience to be smooth, and professional. The check-in was simple. I had asked for several items which were provided quickly and without any additional charge (fridge, wineglasses, corkscrew etc). The staff was very helpful. The facilities including the gym, the pool, the rooms, and the conference facilities were excellent. The food and service provided during the conference itself was impeccable and the many healthy itmes offered was appreciated.
January 11, 2013
Rated 4 out of 5 by Sandyandy Great Location
This hotel is located close to everything: public transportation, Yonge Street, Eaton's Centre, theatres, restaurants etc. I book this hotel each time I go to Toronto.
April 9, 2014
Rated 5 out of 5 by PJAY1 Good Place
The hotel is well located within walking distance to many shops and restaurants.
April 14, 2014
Rated 3 out of 5 by Ryan4711 Reconsidering my loyalty to this hotel
I have stayed at this property 20-25 nights per year for the last 4-5 years and this was my worst experience. When I arrived, the room I had booked was not available and a non-suitable option was originally proposed. It was only after asking for a rate reduction that something suitable was found. The TV's in the B&B lounge did not work properly the entire week (how long does it take to fix TV's) and the elevators were an embarrassment with no explanation provided.
May 31, 2013
Rated 3 out of 5 by ccmray What's up with the TV?
The room was fine although the pillows smelled a bit funky and the 6AM fire alarm was concerning since it took quite a while for someone to tell us what was going on - not to mention most of us didn't even recognize the alarm as an alarm (more like a doorbell). Also the paper seemed to be at everyone's door except mine and I had no soap (bathed with shampoo the first night) in my room the first night. AND that TV.. not for channel surfers. Oh, and why no mini-bar?
February 11, 2013
Rated 2 out of 5 by DizzyD9 Disappointed
Stayed for 6 nights. Staff thought originally that I was only there for 1. Put in a room on the 8th floor overlooking the main road. Emergency services vehicles with sirens on passing regularly. Also extremely noisy group of young people kept me awake during Saturday night. Needs more soundproofing. Not what I'm used to from an SPG hotel. Work being done on the outside prevented the outdoor area near the pool being open -one of the reasons why I chose this hotel.
August 27, 2013
Rated 4 out of 5 by AJSB Good convention venue
I stayed for a convention based on this hotel, but also utilising meeting spaces in a couple of nearby hotel. The Sheraton was a good hub for the event, and proximity to other shops etc. was an advantage for someone who didn't have time to roam about.
April 1, 2014
Rated 3 out of 5 by macdiggity Greeted by a "used" room
I checked in at 1am, only to find that the room I had been given was previously occupied and had not been cleaned...thank goodness nobody was in the room at the time.
I then wanted to order some food after a long day of travel. Sheraton has recently done away with printed menus, so I was instructed to use the tv to view the menu. The TV did not work at the time of check-in, so I was unable to view a menu...so I just went to bed. Not sure if I'll stay here again.
March 1, 2013
Rated 5 out of 5 by OS17 This is a great hotel to serve as you home when visiting Toronto
We make the Sheraton Centre Toronto our home away from home whenever we possibly can. It's a very comfortable place to be. The rooms are spacious, clean and well equipped and the staff are friendly, welcoming and efficient. The indoor/outdoor pool is very enjoyable environment whether summer or winter.
March 24, 2014
Rated 1 out of 5 by ditt Manager Labour Relation
this Hotel falls short of meeting my needs, front desk has errored with my bill several times, parking I feel I'm being held-up, staff are always baggering me to clean our work rooms 3927,3929,3933, workout equipment is broken, I handed in 50 green cards on December 27, 2012 and still have not got credit, not getting credit for the rate I have paid is sad and really puts this program at the bottom of the list. I have not got credit for any money spent on extras
January 15, 2013
Rated 4 out of 5 by KLL1234 Busy weekend
The purpose of my Trip was attending the One Of a Kind Show at the Direct Energy Centre. Booking way in advance I did not realize that this was grey Cup weekend - so I was pleased to get a room. The place was festive and Busy. But we were not disturbed by the football party - just a bit challanged to get to the hotel - which is no reflection on the hotel. I love this location - so close to great dining and the Eaton Centre and as always really comfortable beds!
November 27, 2012
Rated 4 out of 5 by drd44 still very good but not as good as in the past
Enjoyed staying at your hotel for many reasons; great staff, room and location, but the club lounge has slipped since last year. some of the food didn't seem as fresh as past years - especially some of the bread and muffins. also the was no meat and cheese. despite these shortcomings, ours say was very good, just not exceptional as in the past. if we stay again, we will probably not stay on the club floor although we will miss the wonderful people who staff it.
September 20, 2012
Rated 3 out of 5 by Mario999 Hotel has great location, but...
The Hotel is still under construction on the outside, however he inside is updated and very nice. The check was terrible, there was one check person at the main desk for about 25 people in line and the SPG area had 5 inline for one person. I saw staff go behind the check in desk, however none where there to help. The room I received was for a handicapped person and the front desk made no mention when checking me in. Once in the room, the room safe was locked and I called to have it opened. It took 20 minutes for security to show up. The small TV screen was about 20 feet from the bed head in a strangely shaped room. When calling the 'front desk' the phone would ring 12 times, then transfer to an operator that answer in less than two rings. Once you could get to a staff person they were fine, but the hotel seemed understaffed.
August 12, 2013
Rated 2 out of 5 by Brewster Mixed experience
I'm not sure I would stay here again. There was no radio in the room so I couldn't listen to BBC or even try to get NPR from the US. (I prefer not to watch TV.) I would have had to pay for any music to play on the TV (!!), so had no music for 4 days either. Internet cost $15 a day. And finally, though this wasn't the hotel's fault, my neighbors one night were so noisy so late and so early that I got 3 hours of sleep. Sheraton security did try to deal with it.
September 23, 2013
Rated 5 out of 5 by CaptainCanuck Staff make the difference
Excellent team at this hotel - keep me coming back.
April 14, 2014
Rated 4 out of 5 by Bob25624 Cold
brief stay (one night) and didn't raise it with staff, but room temperature (2845) didn't seem to be regulated by the thermostat and as such was cold even when turned up.
April 7, 2014
Rated 3 out of 5 by nads02 Great Room, Staff could use work
We had no problem checking in or checking out, very friendly and helpful. Room was very clean. After traveling home from departing this hotel we realized we had left prescription eyeglasses in our room, after calling and talking to several staff and getting no where, we finally had one staff member help us and go to the room and call us back, they are still claiming the glasses are not there, which would only mean someone has taken them. Not the best service.
April 8, 2012
Rated 2 out of 5 by Museumnut NIght noise
We stayed on a Friday and Saturday night in the summer and while I understand that people wil be out partying I had real problems with being woken at least 3 times after midnight including to one man banging on his room door and bellowing obscenities. When I mentioned it in the morning to the desk staff I was advised that my complaint should be dealt with by responding to this email request for a review. While I liked your facilities I am unlikely to return.
September 2, 2013
Rated 4 out of 5 by AZ85603 Great Guest Services
I would like to say thank you very, very much to the
staff who assisted me on Monday, March 3rd at the Sheraton
My room key would not work and it took five trips up and
down the elevator at midnight to solve the problem
of being able to get in my room.
I would to commend Davida, Vanessa and Myra for
March 7, 2014
Rated 4 out of 5 by Kathryn60 Comfortable stay, poor restaurant value
Our recent stay at the Sheraton Centre was very comfortable. The rooms were clean, although they were not ready when we arrived. Because of this, we were given a discount coupon for the BB restaurant. The food there is very overpriced. . $17 burgers, both chicken and veggie, came with pre-prepared, probably frozen patties, that were very small and tasteless. The veggie one in particular was mostly rice and corn. I would not eat here again despite a discount.
May 6, 2013
Rated 5 out of 5 by CE27 Amazing Staff
I just want to let you know how much I appreciate the care that your staff at the hotel has given me over the past year that I have been staying there; these people deserve recognition for the great work that they do:
• Rocco – guest services
• Atef, Long, Prakash, Roland, George, Ron, Michael, George, Edward – bell desk / valet desk
• Paul, Nonie, Ronnie, Maria – front desk
• Blessie and the morning team at the lounge
• Reggie, Dante, Helena, Jun – Trader’s
February 16, 2012
Rated 4 out of 5 by Jerome19 Great room but...
The room was great, staff nice and pleasant.
But I can't believe that internet access cost 17$ a day. It is the year 2014, most public places provide free high speed internet access, so it is very disappointing that a. Rand like Sheraton charges for this kind of service.
March 27, 2014