Rated 2 out of 5 by Laurajhv Extremely Disappointed
for a 3 day stay, I had engineering in my room 4 times to work on the heating unit. I was unseasonably cold in Dallas during my stay so I can understand heating being an issue but I was on a first name basis with engineering.
Rated 2 out of 5 by DRD52 Problems
My reservation called for a King room. When I went to my room it had two queen beds. Complained to clerk, said all kings were gone. I told her it couldn't be because I had a king reservation. Finally, the manager said, "Oh, a King just came open!!" Secondly, the valet department lost my keys causing me over an hour delay before my departure. They rented a car for me until they found my keys.
Rated 2 out of 5 by paul1770 Hotel needs work
Stayed four nights for a conference in February 2014. Front desk staff was very friendly. The rooms are in need of some major updating. My toilet seat was broken and the wifi did not work in my room even though it was advertised as free connectivity. The furniture in the room is very old and outdated and falling apart.
Rated 2 out of 5 by Hunter14 This hotel has issues
Front desk was unprepared for check-in and seemd surprised that the staff were doubled up and had roommates. They tried unsuccessfully on multiple attempts to offer a "king" room and bring up a cot at no charge. Front desk repeatedly extended keys to the 1st roommate and when the 2nd roommate checked in then the new keys cancelled the first set. There were many persons who returned many times to the front desk to get corrected sets of keys. Guestroom internet connectivity service was poor. There was unsufficient bandwidth to allow guests to work in their rooms, getting kicked off the service every 15 to 20 minutes and the wasted time it took to re-connect. Service in restaurant outlets were slow.
Rated 2 out of 5 by Manny25 Problems accommodating large conferences??
It didn't seem like the hotel was able to accommodate 2 large conferences effectively. I checked in on Wed night and my room wasn't cleaned for the first time until Fri afternoon. Whoever planned for all of the state receptions to be on 37th and 38th floors didn't consider only 2 elevators were working and it took 20 minutes to get on elevator (everyone was trying to get on these 2 center tower elevators from lobby and 2nd floor). It would have been better to spread it out, but again these are probably the only facilities you have for such events. As a result, could not stay very long and had to wait 15 min to get elevator down (late for dinner reservation). Similar problems with concierge when it took 45 minutes to get luggage cart after requesting it (caused me to be late for appt). I wouldn't expect this level of service for the price paid for room/hotel.
Rated 2 out of 5 by ChrisMc Poor, poor maintenance and upkeep
I stayed in this hotel for a national conference. My room, 1709 south tower, had a poorly functioning fluorescent tube in the bathroom. At best, it was at 50% capacity. The maintenance department left me a note saying they had fixed it, but there was no change. Very difficult to apply makeup in the poor light.
When I tried to adjust the thermostat prior to going to bed, I found that there was no thermostat. It had been removed from the wall and wires were dangling. Too late for me to change rooms.
So, $200 a night for this? Plus additional fees for Internet? I spent the prior night in Houston in an airport hotel with much better maintenance.
Rated 2 out of 5 by Sump31 This hotel met our meeting needs.
My organization gave a conference at this hotel and the Catering Manager, Kasandra was fabulous to partner with. The hotel staff supporting the conference were all pleasant and polite. Kasandra and staff were flexible in providing the items we needed to have a successful conference.
Rated 2 out of 5 by youngkelly Water issues
Overall the hotel is up to par with its amenities, although there were faint stains on pillow cases and comforter, in 2 different rooms I stayed in. The water in the room had a distinct smell of algae (like lake water), again in both rooms I stayed in. The last night I was in Dallas the water in my bathroom turned brown, I was informed the hotel was having issues with the water and they did move me to another room where the water was not brown, but still smelled funny.
Rated 2 out of 5 by av63kts Nice hotel, terrible evening wait staff and bartender.
Hotel looks very nice, clean and impressive.
Views of the city are beautiful.
Fitness center is well equipped and excellent.
Cons (outweigh the pros):
Sheets are way over starched and pillows feel like they are from a hospital.
Room walls are paper thin. Could hear conversations, TV, etc.. of my neighbors.
Tried to get a drink / food at about 9pm. Waitresses were not attentive. Moved to the bar - bartender ignored me and a few other patrons to talk to some middle aged, plasticized blonde at the end of the bar. Moved over to the lounge - noisy. Was seated right away and then promptly ignored to even take a drink order. Wait staff wasn't over-worked, just all seemed more interested in chatting it up with each other than actually waiting on customers.
Went to the front desk to ask for a comment card. They didn't even ask what was wrong and just told me they didn't have any. Uhhh.... ok...
Breakfast was 'meh'... not very creative. Not bad, just lacked any imagination / creativity. Coffee was terrible.
Long time Sheraton customer and very disappointed.
Rated 2 out of 5 by shellenberg Some things never change
Have stayed at this hotel for a corporate event the past four or five years and have seen no improvement in the facilities, which are quite dated.
Rated 2 out of 5 by QualityGenius Good and bad experiences during training
Good: Bedding, Food@seminars, Check in/out staff and nearby railway stations, seminars included breakfast and lunch and waiters were very very courteous and caring.
Bad: Line @check in was around 20 minutes, no hot water just warm water every night and morning (4 night stay), arrival date and 3rd day "no bottles of water" (water was replenished 2nd and 4th day), I tried do have dinner on 3rd night at "Kitchen Table" and had to leave the table after almost 20 minutes waiting for the waiter (for first contact).
Rated 2 out of 5 by MeMeMe12345 No hot water.
I was really surprised to have no hot water when i woke up in the morning.
Rated 2 out of 5 by Pillus This hotel has major issues
I stayed at the Sheraton for the Lighting Market. During my stay I was without water twice so was not able to shower. I was then moved to another room; which I appreciated. Once settled in the new room I was turning down the sheets to fall into bed and there was blood on the sheets. I have never been more offended or discussed to see the sheets soiled. This meant to me that housekeeping did not do their job.
Rated 2 out of 5 by MsSJersey Could've been better!
Store overpriced & maid svr very poor, we had to hunt them down for towels etc. No fridge (w/out being charged).
Rated 2 out of 5 by bRb1982 Hotel is Tired
I get it caters to the convention crowd - not the most sophisticated of people but the staff seems tired and irritable ( no doubt having to deal with convention people). The rooms were dark and tasteless. No hot water in the shower. Two double beds when I requested a king (I'm platinum level so maybe I'm just too spoiled).
Rated 2 out of 5 by MichaelS2345 Limited Hot Water
My room on the 20th floor of the south tower was in the middle of the hallway of rooms. Yet I would have to wait about 5-10 minutes for hot water to make it to the room when turning on the shower at 6:30 AM. In addition, housekeeping did not have attention to detail. I recommend you stay someplace else.
Rated 2 out of 5 by HotandTired This hotel has horrible temperature control
This was my second time staying at the Sheraton Dallas and I was sorely disappointed. The thermostat control is completely illusory. I set it as low as it would go (65) and it didn't even come close! Additionally, it seems that the "green" feature of turning off the thermostat while you're out of the room might kick in in the middle of the night, further compounding the thermostat problem. This left me hot and uncomfortable and unable to sleep all night long. Finally, my Starwood "preferred" room was right by the elevator. I could hear the motors churning all night long. I had also recommended this hotel to a colleague and she had a similar issue with her thermostat, which was quite embarrassing. I previously enjoyed the restaurant downstairs for its gluten free options, but it was closed this time (a Sunday night). The gym on the fourth floor is nice, large, and well-lit, though. All in all, an awful experience.
Rated 2 out of 5 by Jenny21 Poor customer service
The hotel double charged me for my room. I left a message and email with no return call. Finally a week after my initial message after leaving several, I called and finally was able to reach a live person. He was not apologetic. He just simply stated I would get my money back in 7-10 days. I don't feel I should have to wait when this was no fault of mine. Poor customer service. I will not be coming back.
Rated 2 out of 5 by Ohwell Standards declining
"Pure" is only a filter, bedding was not allergen protected; not worth the extra money
Pool and deck was closed even though it was 80 degrees and water was full
Housekeeing: Water bottles were missing but labels were there (hope I don't get charged); Standing water in tub
Amenities: Recommend providing additional toilletries besides shampoo and soap (i.e. shower cap and q-tips)
Room comfort and customer service: Heat wasn't working, had to request engineering twice (first time in person, front desk didn't put request in), treated like I was not very smart by both front desk and engineer; insisted on investigating further and it was uncovered the heat was in fact not working
Positive notes: Front desk at check in and when I complained the next morning were very friendly; I did not get charged for the "Pure" room upgrade
Rated 2 out of 5 by DsnyGirl Not up to par
I was very disappointed with the service at this hotel. Every time I called guest services for a request the phone rang and rang before someone finally picked up. There was no room service menu in my room on arrival. After 4 requests by phone with no results I tracked down a housekeeper for one. There was no shampoo, lotion in the room, just soap. The room didn't feel clean. I found scraps of paper under the desk from the previous occupant. Also I was told at check-in that my folio would be emailed to me. I still haven't received it. Just placed a call and, no surprise, the phone rang and rang before going into voice mail. Finally, the hotel is just too big. Might be fine if you have an event at the hotel, but not ideal for the casual traveler. Given its size, it appeared to be severely understaffed. A disappointment. Will not return.
Rated 2 out of 5 by DJCentorbi Black Tie Dinner 2013
My room was dirty. Bed linens smelled of mildew.
A Silver Sponsor and advisor to the Dallas BTD Board, the service and food was more than below average. The service was one of the worst experiences in my years of hospitality; details too extensive to define in this survey.
Director, Global Accounts
Rated 2 out of 5 by rk48 DECEIVING
Room service was very poor, we had only big towels for the stay except the first day. we had only 2 small soaps for 5 days for 2 persons.
the shuttle was supposed to be there at 5:10; we were told that he was late, then that he will not come. the Hotel replaced the shuttle with a taxi at 5:50. the Taxi forgot the camera bag in his car but he returned it back at the airport 15 minutes later.
the concierge information was very poor, except one who really helped us.
Internet connection was really good.
Rated 2 out of 5 by gobe24 below my Starwood standards
The hotel lobby and public areas were very nice. The rooms were old, the towels and showers were awful the room was not clean when we got there and there were only two towels in the room. As a longstanding Starwood member this hotel was not up to standards. The general manager was accomodating when issues were brought to his attention.
Rated 2 out of 5 by ridiculous input
The individual bottle water room charge($4) was not shown anywhere in the room,and I think $15 a day for wi fi is a bit much
Plastic water cups in the room for drinking is more like Motel 6
Rated 2 out of 5 by CWeb73 Room Repairs
This hotel needs a major room overall.
The rooms seem out dated.
The shower water pressure was horrible.
There was mold in the corner and the sink didn't drain properly. The cold water faucet
handle did not turn off correctly and leaked.
Clothes closet doors off track.
Rated 2 out of 5 by Mary20 Rooms
The rooms were small and outdated. The rugs were in need of vacuuming as there was old food and dirt in my room. The mirrored sliding closet door was broken and off track.
Rated 2 out of 5 by Kitkat22 Not impressive for Platinum Amenities
No upgrade. Wasn't even put on a club level. Club lounge had no bottled water or diet coke. Breakfast was not impressive compared to club lounges at other Sheratons
Rated 2 out of 5 by sanderella Recent stay
The facilities were fine. The issue was with the room noise. We were on the Starwood Preferred floor and were away from the elevators but not the noise. We could hear the engine/motor of the elevators very loudly throughout our one night stay. We asked to move rooms but "none were available". When we complained about the noise at check out, we were instructed to write a review. Completely unsatisfactory treatment.
Rated 2 out of 5 by HumidinDallas Poor Room Conditions
The room definitely did not meet my expectations. Overall, the rest of the hotel was nice and the meeting rooms were adequate, but the room fell short.
1. My room had a strong sewer gas type smell. The smell was not as bad once the A/C circulated the room, but the A/C goes off while no one is in the room, so there was always a heavy smell when I first made it to the room. The longer I was away from the room, the stronger the smell was when I returned.
2. The hot water in the shower had almost no water pressure. There was plenty of pressure from the cold side, but as soon as the handle crossed to mostly hot water, the pressure would drop low enough that the water barely trickled out of the shower head. This meant that the shower had to be relatively cold in order to have enough water pressure.
3. The A/C never seemed to really cool the room off enough. I had to set it to 65°F just to make the room sort of comfortable. I don’t know what the temperature was, but it was definitely over 75°F even though the thermostat was set much lower. The room was also always humid even with the A/C running. The thermostat was malfunctioning (flashing a wrench sign) and had to be reset whenever I arrived. This may have had something to do with it, but it never got better.
Rated 2 out of 5 by JimmyL21013 Poor Customer Service
I had a bad experience from the beginning with the Sheraton staff. When I booked my room online I was never received any glaring notice that the room was non-refundable. A week or two later, I was needing to upgrade rooms from a king bed to two queen beds. I know there was availability, but Im thinking since my platinum membership has expired. I was not top priority.
Upon arrival, the air conditioning in the entire building seemed to be turned off. Very Humid and stuffy. When I was ready for bed, the room had trouble cooling down and the service team sent up by the front desk was less than helpful.