Rated 2 out of 5 by CVP32 Poorly kept
On arrival, the hotel was uncomfortably warm. No recognition for Gold SPG verbally or other. On arrival to 24th floor, greeted by a large pile of dirty sheets and garbage bags by elevator (4pm)...another pile of dirty sheets by my room 2404. All that remained thru checkout next morning. In room, a long hair on the mirror and other moderately offensive housekeeping no - no's. As an owner, I am not happy with the way this property is kept or shows. I will never stay here again or allow our company (PWC) to book anyone to same.
Rated 2 out of 5 by sara62 A little more improvement needed
waited over 30 minutes in line checking out to try and fix my bill, and it is still not correct. the lobby was overcrowed with high school kids trying to get their rooms (with all their luggage and items). the adults they were with were frustrated with the service. i was not happy having to pay for internet service. my room had some minor flaws, but was overall very comfortable. the parking structure needed to be cleaned.
Rated 2 out of 5 by rtlover Disappointed!!
I was extremely disappointed with this hotel. I heard really good reviews about this hotel from coworkers that had previously stayed…maybe change in management? The beds are very hard, and the toilets throughout the hotel kept me up- literally you could hear the toilets flushing on different floors. I stayed on the 8th floor and it had a strange odor (a coworker stayed on the 9th floor and it didn’t smell). The staff aren’t very friendly (a few were friendly). The waitress in the sports bar even told me three different time I didn’t know what I was ordering, and that I was wrong. When I got home I checked my credit card and saw I had a charge- I called the hotel and the staff was extremely rude when I asked about their holding policy (she literally told me that the front desk didn’t know the holding policy and I HAD to call back and talk to Accounting). Bottom line- I would not recommend this hotel to anyone.
Rated 2 out of 5 by Lea2013 VERY Unhappy customer
There was a huge mix up with payment on my room. I was there for business and the room was prepaid by my company, but registration did not have the information entered in their system, which caused a HUGE mix up. They required me to use my debit card, until things were straightened up with my company, which my company cleared up (again) the next day. Well, two days later the mix up was still not fixed on the hotels end and my bank charged me $210.00 in overdraft fees after the hotel charged me the full bill and my personal bills went through. When I spoke with front desk people (three different times)they were rude to me (all but a young lady named Stephanie, who compt me a food tab). This was a very stressfull situation, caused by the hotels error and little was done to fix it. Then, I found two huge roaches in the fitness center. That is disgusting to say the least.
Rated 2 out of 5 by Bohm49 This hotel has a good location.
This hotel has a good location in Downtown Dallas, near the DART trains and within walking distance of the Art District, the Sixth Floor Museum and the Convention Center.
I would have liked to be able to buy some fruit, though.
Rated 2 out of 5 by asdfasdf Nothing special
The excellent gym could not make up for the poor quality of the room. We kept the blinds shut because the windows were old, dirty, and trammelled any view we could have had. We could hear fellow guest coughing, using the restroom, and smell cigarette smoke from people (employees?) smoking near the stairwell. Not a pleasant experience. But if you plan to exercise throughout your stay in Dallas, this is the place for you.
Rated 2 out of 5 by Disappointed1 Disappointment
Overall it was a disappointing experience. I was at a conference at which we held a dinner. The cost was excessive, especially for what we received. The food was terrible, a 3 on a scale of 10. The bar was ok, but the cost was somewhat high. The service at the dinner was so-so. I actually felt like we were being taken advantage of as we were kind of stuck with using hotel services.
The staff generally at the hotel were friendly and helpful.
I would not stay at or recommend your hotel.
Rated 2 out of 5 by Mike2461 recent stay
Rooms not ready at check in time. Long lines to check in. Not enough help at check in.
Procedure to pickup room keys not clear.
Meeting rooms not comfortable. Restaurant very slow.
Procedure to get out of parking garage needs work.
Rated 2 out of 5 by DP13 SPG = no face cloths/No cell reception
Cannot believe a hotel of this stature would assign a room on the preferred guest level that did not have face cloths. Futher, cell reception in this facility is virtually non-existant. Totally unacceptable for a business traveler.
Rated 2 out of 5 by AbbyM This hotel was understaffed
For the price that I paid to stay at this hotel, I expected ALOT more, the room was great however the hotel was way understaffed and not very accommodating to the volume of guests they had, I waited at their restaurant (Draft) for 1 and half hours to feed my child as there was dance competition in TX for the weekend, I was very disappointed with my stay. Saturday night I tried to call for room service and the phone rang for 30 minutes, I had to go down to another restaurant in the hotel (Kitchen Table)To order food for dinner and was charged An excessive amount of money for a to-go order. ....not happy.
Rated 2 out of 5 by ML23 will not stay again
The staff was unable to provide a roll away bed after several times of being assured and room service was unable to provide meals.
Rated 2 out of 5 by DMD1234 This hotel did not meet my expectations
The shower kept backing up badly and needed to be serviced twice during our 3 night stay making us rush to our competition. Our telephone in the room was broken so when we needed more towels we had to go down to lobby to request them. The food was expensive and not good.
Rated 2 out of 5 by puffdaddy This hotel had a hard time handling large crowds
The bed was comfortable.
The tissues were like sandpaper.
The room had a buzzing noise that made it hard to fall asleep.
Liked the green program.
Rooms service was terrible.
Rated 2 out of 5 by gcmozart Expectations not met
We booked this hotel for location convienience for the NCA Cheer championships this weekend, and after the one night we booked, we are glad we did not book a second. For $139.00 a night, I felt that our $$ would have been better spent elsewhere. Here are our concerns...
1. You were not really setup to handle that type of crowd. Parking took over 30 minutes, check in took 45 minute to an hour.
2. We were told that "we were not eligable" for a cot for our three year old son. For $139.00, I think we were eligable or at least been advised on how to sleep him comfortably.
3. Valet was extremly busy and did their best, but the "we'll have your car in 5-minutes" line did not hold true. The three times I needed my vehicle, the wait time averaged 15 minutes. I will say though that we were recogonized as waiting and were tended to at that point by your valet staff which made it better.
We understand that hotels get crowded and being in downtown, traffic can be congested. But your hotel was severely not prepared to handle that type of traffic and we felt that you were just "running people through" and severely lost the connection with the paying customer. Yes, stress levels get high with employees and we understand that. But the most important aspect of a hotel stay, is to "be seen to and taken care of" Not just a "Here is your room, get out of our way, NEXT IN LINE PLEASE."
Please note, that we were not met with any rude staff members as I believe they were trying their best but the overall expereince was less than fullfilling.
Next year, I will be booking a room father up north where the crowds are smaller and I feel like a patron and not just another numbered guest.
Rated 2 out of 5 by Topcat The beds were comfortable
Had trouble calling room service, came in room made bed did not clean anything left dirty rags in bathtub only left towels, tv only got maybe 10 channels. had a phone call on my bill did not make. Several people we say also complained food service first night horrible. Overall would have not even should have pd price for this hotel. Will not recommend to anyone.
Rated 2 out of 5 by Poppie Poor phone service+
Phone system was out in my room, called 4 times on 02/26 but no one helped. Called 02.27 someone came and fixed it and then it went out again and never worked. I was on the 18th floor, my cell phone reception was not good so I was basically without help if an emergency had arised. Poor service.. Also breakfast buffet was substandard with limited choices.
Rated 2 out of 5 by deversm Stay away from the South Tower
My worst hotel experience in the last year. Started in room 1507 of the South Tower. It sounded like a helicopter was hovering right outside the wall. Called the front desk and they quickly switched us to Room 2023. The room was at least quiet, but:
1. Main light bulb burned out in Suite portion of room.
2. Toilet seat broken.
3. Bathroom door would not shut.
4. Smallest bathroom I have ever had in a hotel. You really have to see it yourself to believe how small it is. One person only.
5. Bathroom floor was dirty.
6. Only two bath towels in the bathroom. My wife and I made it work.
7. Water pressure can only be described as a trickle.
On the positive side, the bed was very comfortable and the view was nice.
OVERALL: South Tower is very shopworn and threadbare and it appears that the management has thrown in the towel on it. If they put you in the South Tower, request another tower. I don't know about the quality of the other towers, but there's no way it could be worse.
Rated 2 out of 5 by Traveler This hotel needs major renovations
I have stayed at Sheraton's before. I was surprised that the hotel was so outdated. Wireless connection was weak and sporadic (at best); heat/ac inconsistent; elevators had at least a 10 minute wait everytime; room seemed "dirty". I was glad when I left.
Rated 2 out of 5 by FromLA Food was pretty bad
overall the staff was nice, pleasant and very accommodating. Areas for improvement include the food.. I ate at the sports bar restaurant and the food was something that i might expect at the airport. I think the fries were frozen out of a bag and then stuck in the oven for too long. The food from room service was overcooked too. the other disappointment was the cost for little things. i had my office send me some business cards and the hotel charged me a $9.00 handling fee just to have me pick them up at their business center that was closed on 2 separate occasions when I initially tried to collect them.
Rated 2 out of 5 by Never Inconsistant, no apparent systems
The hotel itself is nice but undersatffed for the number of rooms. The management obviously has not trained their staff very well. There was a measurable amount of hair in my bathtub on arrival and the coffee maker had not been serviced. There were no washcloths. I had two rooms. The other room had a clogged sink and a safe that did not operate. Calls were placed, promises were made and never executed. My room was not serviced by 5:30 pm one afternoon. Someone was sent up 20 minutes later and once again failed to service the coffee maker and only left one towel. If you look at recent reviews, this hotel seems to find it easier to apologize later than to provide great service now. I hope you are reading this prior to choosing where to stay.
Rated 2 out of 5 by Disapointed Attention to detail
4 day stay: lights not working, door keys not working, forget to leave wash cloths, forget to replenish sugar.
Rated 2 out of 5 by Diego76 Sheraton Dallas
This was the worst experience with Sheraton I've had. First Incident: The room was for myself and a guest. The lines were tremendously long due to our convention. I was given the room keys, we went up to the 33 floor and neither key worked. Went back down and spoke to the manager after standing in line again and all she did was apologize for the inconvenience and gave me new key cards. Second Incident: That evening I took a shower and noticed water would fill in the tub up as if you were taking a bath. I waited to let it drain for over an hour. The water had come down only 1-2 inches. I had to use the waste basket to drain the tub into the toilet. Second guest....same problem. Given that we were tired from having driven into Dallas I didn't want any room service maintenance that late at night on my first night there. Second day in the morning....same issue, I had to drain the tub with the wastebasket and called room service to send a plumber because there was obviously something preexisting. Issue resolved sometime the second day. Third Incident: When I checked in I requested parking because I drove to Dallas. I was told my room key card would activate at check-in. When I took my car out of the garage the key card didn't work. I called the attendant and he said my card wasn't activated and to go again to the front desk to get a separate card for the garage parking when I returned later that evening. Fourth Incident: After a previous pleasant experience the previous evening, we decided to go back to the sports bar downstairs for a lunch during our stay. The sports bar had maybe a total of 10 people when we came for lunch because we left early from the convention center to get something to eat. We ordered our food - two hamburgers, fries and a soda. The flocks from the convention came back to the hotel and people started being seated. My guest and I left after 30 minutes of waiting for our food while others in surrounding tables were served. The waiter apologized and didn't charge me for the two sodas he had already had to re-fill.
Rated 2 out of 5 by Girliefromkc Can't believe that I paid that much....
The previous time I stayed here, I paid alot less for a bigger room and a beautiful view. This time I had a crappy view, and no wifi in my room unless I was in the lobby. I called down stairs and asked why I couldn't obtain wifi and she said it was $14.99 or almost $15.00 more on top of the $240.00 I already paid for a one night stay. All that money and no wifi??? Come on now...who wants to travel several hours and be stuck in the lobby checking message intead of doing it from a comfy bed? Then I found some genital hair in my tub that the urge to take a shower went away. This is a beautiful hotel but it's over way priced !
Rated 2 out of 5 by RJM50 TV ruined the overall experience
Bedroom TV would not work. In the grand scheme of life -not a big deal. But in a hotel room for 3 nights, it becomes a big deal. Other than this issue, a good experience. Kudos to Ron in the Club room.
Rated 2 out of 5 by jrg2013 Dissapointed
Not impressed. Room was dirty with electrical cords and cables strung across the wall. Loose tile and faucet bathroom and the thermostat needed serviced. The combination TV stand/desk was not very functional as either. Overall no attention details and excellence that I would expect from a hotel in this price range.
Rated 2 out of 5 by J9275 Bad service
We asked for a rollaway bed. Never showed up. Finally got one the following day. One night room service lost our order. Took us an hour and a half to get food. Next night the food was on time but came covered in hair.
Rated 2 out of 5 by VG214 Dissappointed
No one was at the SPG when I checked in, I asked for Club access and was told it was $50 a day and I was paying the same rate as the club rate. I called down from room on three different occassions and tried 3 different lines and never got an answer. The phone just rang and rang. The hotel was totally unpreparred for the Rodan + Fields group. When checking out again no one at the SPG desk. My experience was not good at all. I would never return to this hotel.
Rated 2 out of 5 by Danzier1989 The worst Sheraton I have even stayed at
This place doesn't have stairways on the first floor: the stairs start on the second floor. Which was weird.
There was no wash cloths in the bathroom. So we used the hand towels to wash our faces on our first night.
The next morning, we found out that there was no shampoo or soap (just lotion & conditioner).
Rated 2 out of 5 by Susie12 Horrible Service
We were there for a business conference & the service in Restaurant was horrible.The first day they forgot to leave us washcloths.. No one cleaned our room the second day so we had no towels or washcloths. We called & it took 3 hours after 2 phone calls. We were late for the Gala!! My worst ever for a Sheridan!!! I have never had any complaints in the past at any Sheridan Hotel!!!! They need some HELP!!!!
Rated 2 out of 5 by TravelsAlot53 Room Great - Can't Handle Capacity
Starting with Check in. Excessive wait in preferred guest line. Friendly staff but computer froze. Moved to new line...again super friendly and knowledgeable staff....engaging..]
A large convention at the hotel so the other "non-preferred line" had at least 60 people in the queue....place was sold out...
Lacking any map check-in staff tried to tell you where the club lounge is located versus your room....different towers so there's that need to inform. made it to the room...without challenges
Clock flashing 12:00 with no intuitive instructions on how to fix.....just hit and miss until I got lucky.....these alarms are not the easiest to fix.....20 of the hotel exec's without any education on them should try to adjust them.....
Tried making a call to internal numbers....yeah right.....3X at over 2 minutes per call to no avail.....tried all the touch buttons attempting to get directions to fitness center and club lounge.....!!!!!
Directory does not state where fitness center or club lounge is located.
Elevators listed Fitness Center on 4th floor. Fitness Center is nice but 3 elipticals had audio or touch screen issues.
No signage for Club Lounge in elevators for Center Towers or apparent and visible when you get off the elevators on the 27th floor. Staff have to right this down on the key jacket provided at check in.
Kitchen Table Service that night - great.
No issues untll next eve....Draft Lounge....for dinner and drinks.....food server overlooked me three times to wait on others seated next to me at the high chair tables......really!!
Busy place and understaffed.....Texas chili was cold and did not taste good......unusually strong flavor....smokie in excess.....
next morning....club lounge.....out of yogurts, muffins and breads.....guy couldn't keep up and probably was waiting on kitchen to send up supplies......
no receipt....maybe Sheraton is e-receipt now....didn't know that so was not what I expected.
This is my first write up in over two years in the complaint category......just to let you know my level of tolerance...