Rated 3 out of 5 by Jack guest
I have stayed at this hotel numerous times over the last few years but this stay was below the normal good standards. My room was smelly with an unpleasant odor. I requested another room and none were available for a swotch. Housekeeping sprayed the room but little help.
January 25, 2013
Rated 4 out of 5 by SusannahTx Minor problems
Air conditioner kept reverting to higher temperature while I was sle
Eping. I had to get up in the nit and reduce the temp on the thermostat because I became too warm and woke up. The TV did not work the first night but was engineering promptly responded when reported.
June 22, 2013
Rated 4 out of 5 by Jeannie29 Wonderful Experience
Clean, nice rooms. Friendly and helpful staff. Helped us get around Dallas with wonderful results. Great value for the price- especially compared to what we paid for and received at other hotels on our trip. Thank you.
December 13, 2013
Rated 5 out of 5 by Carguy32 house keeping missed my room
Only downside was housekeeping did not attend to my room on Tuesday Oct 1st so when I returned Tuesday evening everything was exactly as I left it in the morning. Not really a problem as I could reuse the towels and washcloth. Bed not made not really a problem
October 3, 2013
Rated 4 out of 5 by Think Busy Hotel
I was pleased with this hotel's ability to smoothly check in as many people as they had checking in for various events. However my room card did not allow me to exit the garage. Checkin lady even told me the key would allow me to exit as I did report having a vehicle.
February 28, 2013
Rated 3 out of 5 by Cynthia123 Not Happy with my stay
The rooms are run down and need to be renovated. The maid service skipped my room and I had to call the front desk for towels and ask to have my room cleaned. There are only 2 dining choices which is not enough for a hotel of this size. I would never stay here again.
October 7, 2012
Rated 2 out of 5 by Sita This hotel needs some improvements!
A/C would not turn on had to contact front desk, went to turn on TV and it had a big wad of bubble gum stuck to the bottom of it. The toilet was so loud when flushed, when we get up in the middle of the night and flushed the toilet it would wake the other person up.
August 28, 2012
Rated 4 out of 5 by Annhh Board Chair
I elected to accept your "green" offer for the room, to save on laundering. I did not need fresh sheets and towels each day. However, the trash built up, no one made the bed or replenished the coffee supply. This made the experience less pleasant.
November 1, 2013
Rated 4 out of 5 by Dee45 Great Room
We stayed here during a convention and the hotel did a wonderful job of taking care of us.
If you chose the 'green' option you receive $5 coupon per day but you get NO service! I expected to have the same towels and sheets but not having the trash emptied....
August 9, 2013
Rated 4 out of 5 by lilstevie Soap
The hotel was very nice and the room was great. The only complaint are the tiny, tiny bars of soap for the shower. For the sink, a bar of soap that size is fine, but for a shower, a larger bar of soap would be greatly appreciated.
November 21, 2013
Rated 4 out of 5 by Charles88 GREAT staff. Just a few issues with hotel.
Staff was absolutely fantastic.
The hotel itself is loud. You can hear too much of what is going on in adjoining rooms and other floors.
The coffee made in mass for the meetings is terrible. No other way to describe it. Please switch brands or brewing process.
February 18, 2013
Rated 5 out of 5 by GLKCrowder Exceeded expectations
The front desk, restaurant and room service staff were all so attentive and committed to ensuring that I was, well, spoiled! I truly felt like a VIP from the first day of my week long stay, and the excellence never waned. Thank you for such a delightful stay!
May 23, 2013
Rated 4 out of 5 by Conway54 No towles in room
When I checked in I was hot and sweaty and looking forward to taking a shower.
Unfortunately, there were NO towels in my room! Not one ... Not even a wash cloth!
I had to wait 35 minutes before someone came with towels. Its the little things that counts!
August 6, 2013
Rated 5 out of 5 by Izzy08 Your staff extremetly hospitable.
Besides the great workout area, good rooms, excellent food, your staff is very welcoming and extremely helpful. They knew where good Bar b que was and how to get there. They made the stay. I would not hesitate to recommend or stay there again. Wow.
October 1, 2013
Rated 4 out of 5 by LKG2013 Rooms need a little updating
When I checked in and got to my room, it had not been cleaned so had to go back down to lobby and wait until they could get it cleaned. Was disappointed that there was not a mini fridge in the room. Other than that, the public areas of the hotel were great!
April 20, 2013
Rated 5 out of 5 by Linda521 BUSINESS TRIP MADE PLEASURABLE BY SHERATON
The staff were courteous and helpful, the accomodations exceeded my expectations for such a large hotel. All of the necessary ammenities such as the pool, restaurants, lounge with "karoke" were excellent! Not to mentioned the meeting rooms were large and spacious with excellent audio visual aids. And for such a large conference facility, signs with directions are crtical and this hotel showed more than the usual attention to detail. There was only one disappointment that I noted. One of the Bell men was actively soliciting business for the limos and inflated the quoted rates for the shuttle and taxis when I asked for assistance with transportation. I had already preivously called and was given rates by phone ffor both modes of transportation. A wonderful experience with the entire hotel could be marred by "one" bad experience with any associated staff. But overall it was a wonderful stay! I would definitely use your hotel again! Give my kudos to the chef at the restaurant The food was visually beautiful and exceptionally tasty!
November 12, 2012
Rated 5 out of 5 by Longhorn Excellent staff and service!!!
Stayed here Texas/OU weekend! I was very impressed with the staff and service at this hotel. The hotel was completely sold out, and they still managed to be extremely efficient with every request. Great Breakfast and AWESOME workout facility!!!
October 14, 2013
Rated 5 out of 5 by KL28 Exactly what I Needed
Hotel staff was nice, loved the valet team. Bed was comfy and floor was quiet which was exactly what I needed after all day workshops. Close to many great sites. Forgot a few toiletries but housekeeping quickly brought it up for me. Very pleased overall.
April 9, 2013
Rated 3 out of 5 by jspencer5719 Room dirty, staff not that friendly
When we checked in, our bathroom was dirty and the phones didn't work. Front office staff was friendly, but the DRAFT staff and the KITCHEN TABLE staff was not friendly or attentive. The woman who ran the business center was terribly rude! We had received a shipment on Wednesday evening, but had not been notified. When we inquired, she confirmed that it had been received, but that it would take 20 mins to pick up from the loading dock. I expressed that we were in a hurry, and asked if there was a faster way. She said "no" and that I would have to wait until all of the people in front of me were helped first. There was a significant line of people. The problem with that is the fact that I was the second person to walk into the business center to inquire. While she was looking for my package in the computer, several others had walked in. Again, she was truly rude. We had to leave one of our party behind to pick up the package while we went to the convention. She finally went to pick up the package, and charged us $16.00. Pretty bad.
October 29, 2012
Rated 2 out of 5 by Traveler This hotel needs major renovations
I have stayed at Sheraton's before. I was surprised that the hotel was so outdated. Wireless connection was weak and sporadic (at best); heat/ac inconsistent; elevators had at least a 10 minute wait everytime; room seemed "dirty". I was glad when I left.
February 25, 2013
Rated 2 out of 5 by JB39 June 2013
Issues with room:
1) Phone full of static - maintenance did fix on Tuesday
2) Shower would not hold constant temperature - kept oscillating between freezing and scalding
3) Shower dripped constantly
4) Could not switch TV to alternate inputs (VGA/HDMI)
June 10, 2013
Rated 2 out of 5 by MeMeMe12345 No hot water.
I was really surprised to have no hot water when i woke up in the morning.
January 24, 2014
Rated 3 out of 5 by rico7 re: average
I found the room to be very average and hotel confusing in its primary layout. The restaurants also have something to be desired.
I use to find the Sheraton Hotels as a upper end hotel, however they have fallen over the years to a low end class.
September 25, 2013
Rated 4 out of 5 by agprof Enjoyed the stay
I was very impressed.
Staff was great!
Room, small but nice, great bed
AC was NOT cool enough and would NOT adjust---???? central control maybe
Great price for quality!
Hate to pay for parking!!!!
Surprisingly easy access in Center of Dallas
October 9, 2013
Rated 3 out of 5 by Manju Not a 4 Star
Booked a last minute one night trip to Dallas. When I book a downtown 4 Star Hotel I expect to be able to valet park. Not this time valet was full. The parking garage was overcrowded due to non hotel guest using the garage. Room was nice with a good bed and nice flat screen. However, I would expect a refrigerator with pay per use snacks and drinks especially if you are only going to have one snack machine in the entire hotel located in another tower on a floor that requires a separate elevator. The in house magazine says snack vending on every other floor. Not! Among other things no wash cloths, TV went in and out the entire night and the room would not get anywhere close to the 65 that was on the thermostat. Not that I wanted it 65 but 72 would have been good. I guess the part that really got me was the valet. Valet should figure it out. Stack the cars, park them remotely and move them when you can. If you say you have it then you should have it. If you don't, you shouldn't then tell the guest you can go pay $19 and park your self.
June 25, 2012
Rated 2 out of 5 by Judy35 This hotel is over priced
This hotel is average. My room was dusty and the air conditioner didn't really work. The room never really cooled down. They did have a coffee maker in the room, but the creamer was bad when I opened it. The lack of free wifi was most disappointing!
July 24, 2013
Rated 5 out of 5 by Grace13 The hotel makes you feel like royalty
The room was spacious and very clean.The bed is very comfortable. It have a feeling of excellence throughout the hotel. The employees were very helpful, friendly and very professional. I will definitely stay in this hotel the next time in Dallas.
September 2, 2013
Rated 4 out of 5 by carpet Comfortable
Comfortable hotel, but housekeeping came at 9:30 one morning. I asked them to come back later and she acted very "put out" and when we returned later that evening my room was never cleaned.
December 16, 2013
Rated 3 out of 5 by R2012 Not as advertised
For a room that advertises "oversized rooms" and a large selection of suites, I was extremely disappointed. The only room that was even potentially smaller that I have ever stayed in was in NYC. Particularly disappointing for an SPG platinum member.
August 30, 2012
Rated 3 out of 5 by asolorza Hotel room ac was horrible.
Was very disappointed with the fact that the ac system was so poor. With such heat at this time of year the last thing you want is to be uncomfortable when sleeping. While not return to this specific Sheraton even if I'm in Dallas 3 times per year.
June 14, 2013