Sheraton Centre Toronto Hotel

  • 123 Queen Street West
  • Toronto,
  • Ontario
  • M5H 2M9
  • Kanada
  • Landkarte

Zimmer & Preise

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Kinder pro Zimmer

Diese Angaben ermöglichen es uns, die besten Zimmer für Sie zu ermitteln und Ihre Ankunft entsprechend vorzubereiten.

Informationen zu Zustellbetten und/oder Aufschlägen für weitere Personen finden Sie in den Zimmerbedingungen und Details.

Für Familien

Für Kinder bis 17 Jahre ist die Übernachtung in den vorhandenen Betten des Zimmers kostenfrei. Für Zusatzbetten und Babybetten können zusätzliche Gebühren anfallen. Kinderbetten sind kostenfrei.

Altersvoraussetzung

Um eine Reservierung vorzunehmen, müssen Gäste mindestens 18 Jahre alt sein und einen gültigen Ausweis vorlegen können. Akzeptiert werden amtliche Lichtbildausweise.

Rated 3.5 out of 5 by 1789 reviewers.
Rated 2 out of 5 by Rude staff & poor placement My colleague and I were in town for a conference and had booked at a conference rate. The front desk staff were rude when we checked in and did not tell us which tower of the hotel we were staying in (we didn't even realize there were 2 different towers), so we wandered around on the wrong side of the hotel before finding another employee, who kindly pointed us in the right direction. We were thoroughly disappointed, though, once we reached our room. We were there for a conference and required at least enough peace and quiet to sleep through the night, but we had been placed on a floor with a school group (all teenagers). They slammed doors all night and were very loud. Knowing we were there for work, we should never have been placed amid a group of young adults! The service in the hotel was poor, and the desk staff was very slow in taking care of customers in line at the front desk. Not satisfactory. April 8, 2013
Rated 5 out of 5 by Excellent Stay - Sheraton Centre Toronto This was an excellent stay! The staff was very warm and engaging, professional, and met ALL my need. The room was wonderfully maintained - clean, orderly, and the bedding was of excellent comfort! I certainly look forward to my stay again @ this fine hotel. As well, its location was central to my needs -- and a spirited walk to Chinatown! Again - thank you so much - for so very much. August 4, 2012
Rated 3 out of 5 by Expensive extras. If you get a room with a dinner-theatre package, the price is very reasonable. However, you are charged for everything else: $2 for a local call, $14.95 for WiFi, for example. Meals are very expensive; the breakfast buffet was $27 a person, which was only slightly better buy than breakfast à la carte prices with a small glass of orange juice costing $5. Valet parking was $48 a night. September 3, 2012
Rated 5 out of 5 by Why we plan to return over and over For us a great location, clean rooms, access to good food, well, these are table stakes when we choose where to stay. When the people we meet in a selected property take the experience to the next level with their friendliness and assistance, this creates the kind of loyalty that will have us coming back time and again. Thanks to the Club Lounge staff for help with a nutrition issue. April 8, 2013
Rated 3 out of 5 by Worst check in experience consistantly This hotel provides the worst check in experience consistantly for me. They always have a different rate than what I have booked, mix up my rooms. Poor poor service, treated poorly. I have chosen to move all of my team activity away from this hotel in TO but will use starwood sites in other cities but will never walk into this hotel again. absolutely awful experience every time April 7, 2014
Rated 3 out of 5 by Hotel stay Customer service was excellent. Chris at the front desk was awesome. The room itself was poor. The vent blew out cool so room never warmed up. No ventilation in bathroom. Wallpaper was peeling in bathroom. Flat screen tv was bad. Picture screen kept pausing during programs for multiple channels. We liked the underground city, plenty of food choices and shops, just room poor. April 22, 2014
Rated 4 out of 5 by This hotel is great. This hotel gas everything you need when travelling to Toronto, great night sleep and lots of business and pleasure opportunities. Staff are extremely helpful. August 23, 2014
Rated 4 out of 5 by great hotel, location was great spg recognition was superb, Carol took care of recognizing our platinum status and gave us a great suite. One major downside was the AC in room 4033. We called four times about this and finally our last night, we were brought fans but still wasn't too helpful. Technicians did come up but the ac was never fixed. Concierge was fantastic, club lounge was the best we have every been to. June 15, 2013
Rated 5 out of 5 by Conference Facility This location was an awesome for our annual conference that we had this past week. Location was good. The staff and management very helpful, friendly and most attentive to all our needs throughtout the conference. For people coming from out of town had alot of attractions, restaurants and great shopping close to the Hotel Keep up the great work! June 23, 2014
Rated 4 out of 5 by great location we stay here due to closest to the rogers centre. staff were excellent and housekeeping were fast to response to our needs . valet service was excellent and George was very helpful. check in could be a little faster stood in line for 20 mins but would stay here again August 3, 2014
Rated 2 out of 5 Not happy This was my first time in Sheraton hotel, Dust all over the Blow dryer and on the washroom counter made me sick, False fire alarm did not let me sleep, no phone service, when I went down to speak to someone She said why didn’t you call ? well thr was no phone service… she should have known, Only good thing was the comfortable bed. I would not recommend any of my friends this hotel. September 4, 2012
Rated 4 out of 5 by Great location Great location and very comfortable hotel to stay in when downtown for business. The staff was very friendly and did everything they could to try and accommodate our needs. I will definitely stay there again. August 15, 2014
Rated 4 out of 5 by Staff Our request for connecting rooms was not met and Belle at the Registration was not exactly accomodating. However, what started like a disappointing stay turned out to be be very satisfactory, thanks to Jonathan who corrected this issue and gave us connecting rooms and thanks to the housekeeping staff who helped make our stay very comfortable. They made up for Belle's shortcomings. December 27, 2013
Rated 4 out of 5 by Pool Enjoyed the outdoor pool area. September 2, 2014
Rated 4 out of 5 by Good location This is usually my hotel of choice in Toronto. It is close to my office, restaurants and shopping. It generally meets my needs. Although, I find the beige/brown colour scheme quite depressing. The rooms were clean on this stay. They almost always are when I check in. I find the bathrooms exceedingly small, with almost no counter space. The lineups at the front desk are almost always extreme. Even in the preferred line. This time, I used suite upgrades, and was given a whirlpool suite. I did not use the whirlpool, but the couch and extra space was great. There need to be plugs near the bed for cell phones and the like. The beds are comfortable. I also like that the windows open. This is difficult to find in most modern hotels in North America, but I love the access to fresh air, even when it is hot out. The lobby is always vibrant and entertaining. I also like the continental breakfast in the lounge. September 2, 2013
Rated 5 out of 5 by Great Location We enjoyed staying in this hotel, as it is located relatively close to the theaters, and we able to walk to everything we did that weekend. We walked to the Princess of Wales, the AGO and Kensington market area, also you can get to the Eaton Center and subway without going outside the hotel as well! The huge "S" on the outside of the hotel makes your location visible when walking. November 25, 2012
Rated 5 out of 5 by Great Facility This is a great facility--close to shopping, the MTCC, Toronto City Hall and Bay Street. My wife and I really enjoyed our time here. August 25, 2014
Rated 4 out of 5 by Refuge in the city. Loved the waterfalls garden. A beautiful oasis in the big city. No traffice noise. My wife says the garden needs lots of work although she admitted that it has great structure. BnB restuarant was great for a relaxing drink and had a very good breakfast on sunday morning. Valet parking is expensive. Great room with a good view and a great bed. June 23, 2014
Rated 5 out of 5 by March Break with two teenage Grandsons The accommodations met all our needs. Check in was easy, 43rd floor was great spot for breakfast and evening snacks. Grandsons played chess/checkers. Indoor/outdoor pool was a lot of fun, exercise facilities first rate. Valet worked out well, concierge service an asset. Location is ideal for walking to all the sites/restaurants we visited. Friendly staff. A great time had by all. March 16, 2013
Rated 4 out of 5 by Good ambiance Has a waterfall garden that can be enjoyed from the lobby and some rooms. Staff was helpful in using the concourse underground to access stores and food court and Tay out of the rain. Great location and views and on bus and trolley, subway lines. Only criticism...kind of expensive. I especially liked their green Hotel program conserving water on towel and sheet laundering. April 10, 2014
Rated 5 out of 5 by Comfortable and convenient Close to the convention center and shopping, numerous great restaurants in the immediate area, clean and comfortable rooms - August 25, 2014
Rated 2 out of 5 by Stay elsewhere "Needs improvement" sums up the experience. From the staff to the speed of the internet, this stay was below the typical standards of Starwood. The concierge was of no help, and staff in general seemed disinterested. Hotel was allegedly refurbished recently, but decorations are still dated (1970s). Dark and dingy. Will not stay again. DO NOT recommend to others. Book elsewhere. May 22, 2012
Rated 5 out of 5 by Excellent hotel We had a great stay. Didn't have a chance to use the restaurant, but everything else was very good to excellent. My only complaint is with the coffee-maker in the room. I'd prefer a glass coffee pot with a few styrofoam cups; using the cup itself as a coffeepot wasn't great and limited you to one cup at a time. Most other hotels have glass pots that give you 2-3 cups at a time. April 16, 2012
Rated 4 out of 5 by good location, helpful staff We felt good points were the location and the staff were for the most part helpful attentive and very pleasant.the bed was also very comfortable Charging $16.00 for wifi per day/per device is a very effective way to ensure people upgrade. That charge may be out of line. it was difficult to get the temp in our room cool enough for the night as the sensor was on the wall close to where the air was coming out so it would always sense that the room was colder than it was. Day to day cleaning could have been done a bit better. A greater attention to detail would be appreciated for the price we paid. There appeared to be a stain on the wallpaper in the bathroom. The most distressing thing however was a FIRE ALARM at 3 am! We were informed the next morning that it was just someone playing a prank, which is what we expected. We realize that this is something out of the hotel's control, however rather than just a recorded apology a discount for that night or a couple of free drinks would have been greatly appreciated. July 29, 2014
Rated 1 out of 5 by NOISE NOISE NOISE Party going on on our floor. Called gusts services who said would send security. Half hour later I called again. Guest services lied and said security already been there and noise must have continued when they left. This was not true. Security finally came again and warned people who went out shortly after but returned at 4am and continued the noise. Should have been evicted. February 24, 2014
Rated 3 out of 5 by Hotel has a great location but ... Attended a conference there and was disappointed with the meeting facilities. Set up and logistics for the meeting room were somewhat below par with what I have experienced elsewhere however food was very good. Hotel rooms were outdated and in need of a good cleaning - concept of making green choices is a good option. Unfortunately very noisy in the hallways and between rooms. October 13, 2013
Rated 5 out of 5 by Top Level Service! Let me start by saying I stay at a lot of hotels, I have close to 400 room nights at Sheraton hotels alone over the last 5 years. I expect a certain level of service from hotels, so its rare I write views on properties. Last I had one such experience though that it does deserve a kudos. I was at the Sheraton Centre in Toronto and when leaving the Club Lounge, I said thank you to the lady that checks people into the lounge and was answered with, Your Welcome Mr DeLeskie. As I said I expect proper service, clean room, etc from a hotel, but being a frequent travel nothing puts it over the top for me, like having someone remember my name. There are many hotels I've been to, but maybe 1/2 dozen where people remember me by name, for more then the 2 minutes to check me in. It made my day! The rest of the staff where great and nice on my stay as well, but had to single out the club level folks for being top notch! March 11, 2012
Rated 2 out of 5 by Loud Air Conditioner noice Very loud air conditioner/heater noice in room, plus annoying non-stop sound from bath room vent ... terrible! I've stayed at this property several times in the last few months due to close proximity to office, unfortunately, after tried different towers, rooms and floors, experienced the same in-room ventilation systems noice problem ... Intolerable noice level!!! May 7, 2014
Rated 3 out of 5 by Beautiful lobby, unkept room Upon arrival I was greeted by a beautiful lobby with lots of seating and friendly staff. However once I was booked in to my room I was disappointed to find the following, black smudges on white towels, long black hairs in the bath tub, a burnt light bulb in the washroom and a sunflower seed on the bed. I would think that this doesn't normally happen. However, it must be noted. August 22, 2013
Rated 2 out of 5 by No service The hotel served its purpose for a conference and is a good location for downtown Toronto. But over a three night stay, the room was not serviced once. If you stay here, my advice is that you agree to the no service option, as at least you wont be surprised when you get back after a long work day. However, assuming the above was an aberration - I'd recommend it for location. June 20, 2013
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