Rated 5 out of 5 by Mimi40 My stay
I enjoyed my stay. The room was comfortable and quiet. I did not like that you had to pay for wifi when the price per room was already high. The food during the conference was bland but edible. Overall I enjoyed my stay!
April 28, 2014
Rated 4 out of 5 by EricthePhotoGuy Great Hotel and Staff
The hotel staff where first rate. They took care of your needs in a unhuman speed that inpressed me. The only down turn was the hotel cost was a little higher than I expected and being from California that is hard to do. Overall Great JOB!!!!
March 24, 2014
Rated 4 out of 5 by LKG2013 Rooms need a little updating
When I checked in and got to my room, it had not been cleaned so had to go back down to lobby and wait until they could get it cleaned. Was disappointed that there was not a mini fridge in the room. Other than that, the public areas of the hotel were great!
April 20, 2013
Rated 5 out of 5 by Linda521 BUSINESS TRIP MADE PLEASURABLE BY SHERATON
The staff were courteous and helpful, the accomodations exceeded my expectations for such a large hotel. All of the necessary ammenities such as the pool, restaurants, lounge with "karoke" were excellent! Not to mentioned the meeting rooms were large and spacious with excellent audio visual aids. And for such a large conference facility, signs with directions are crtical and this hotel showed more than the usual attention to detail. There was only one disappointment that I noted. One of the Bell men was actively soliciting business for the limos and inflated the quoted rates for the shuttle and taxis when I asked for assistance with transportation. I had already preivously called and was given rates by phone ffor both modes of transportation. A wonderful experience with the entire hotel could be marred by "one" bad experience with any associated staff. But overall it was a wonderful stay! I would definitely use your hotel again! Give my kudos to the chef at the restaurant The food was visually beautiful and exceptionally tasty!
November 12, 2012
Rated 3 out of 5 by Glen70 BAD
The registration/check out were BAD. For the Sheraton, this was unacceptable.
You knew that a 1000 people were coming for their Convention, you should have had more staff on hand.
Except for the above everything else was fine.
April 17, 2014
Rated 4 out of 5 by Conway54 No towles in room
When I checked in I was hot and sweaty and looking forward to taking a shower.
Unfortunately, there were NO towels in my room! Not one ... Not even a wash cloth!
I had to wait 35 minutes before someone came with towels. Its the little things that counts!
August 6, 2013
Rated 5 out of 5 by PlexusFreedom Plexus Freedom
Our convention had almost 10k in the City of Dallas and the Sheraton provided excellent service for a big portion of us. Thanks for outstanding accommodations.
June 2, 2014
Rated 4 out of 5 by preach Enjoyed my stay
Enjoyed the stay. The fire alarm was the only problem. I have sore legs as we tromped down the 22 flight of stairs. Needed to make clearer that it was only a test.
May 31, 2014
Rated 2 out of 5 by Traveler This hotel needs major renovations
I have stayed at Sheraton's before. I was surprised that the hotel was so outdated. Wireless connection was weak and sporadic (at best); heat/ac inconsistent; elevators had at least a 10 minute wait everytime; room seemed "dirty". I was glad when I left.
February 25, 2013
Rated 3 out of 5 by jspencer5719 Room dirty, staff not that friendly
When we checked in, our bathroom was dirty and the phones didn't work. Front office staff was friendly, but the DRAFT staff and the KITCHEN TABLE staff was not friendly or attentive. The woman who ran the business center was terribly rude! We had received a shipment on Wednesday evening, but had not been notified. When we inquired, she confirmed that it had been received, but that it would take 20 mins to pick up from the loading dock. I expressed that we were in a hurry, and asked if there was a faster way. She said "no" and that I would have to wait until all of the people in front of me were helped first. There was a significant line of people. The problem with that is the fact that I was the second person to walk into the business center to inquire. While she was looking for my package in the computer, several others had walked in. Again, she was truly rude. We had to leave one of our party behind to pick up the package while we went to the convention. She finally went to pick up the package, and charged us $16.00. Pretty bad.
October 29, 2012
Rated 5 out of 5 by KL28 Exactly what I Needed
Hotel staff was nice, loved the valet team. Bed was comfy and floor was quiet which was exactly what I needed after all day workshops. Close to many great sites. Forgot a few toiletries but housekeeping quickly brought it up for me. Very pleased overall.
April 9, 2013
Rated 2 out of 5 by JB39 June 2013
Issues with room:
1) Phone full of static - maintenance did fix on Tuesday
2) Shower would not hold constant temperature - kept oscillating between freezing and scalding
3) Shower dripped constantly
4) Could not switch TV to alternate inputs (VGA/HDMI)
June 10, 2013
Rated 3 out of 5 by Manju Not a 4 Star
Booked a last minute one night trip to Dallas. When I book a downtown 4 Star Hotel I expect to be able to valet park. Not this time valet was full. The parking garage was overcrowded due to non hotel guest using the garage. Room was nice with a good bed and nice flat screen. However, I would expect a refrigerator with pay per use snacks and drinks especially if you are only going to have one snack machine in the entire hotel located in another tower on a floor that requires a separate elevator. The in house magazine says snack vending on every other floor. Not! Among other things no wash cloths, TV went in and out the entire night and the room would not get anywhere close to the 65 that was on the thermostat. Not that I wanted it 65 but 72 would have been good. I guess the part that really got me was the valet. Valet should figure it out. Stack the cars, park them remotely and move them when you can. If you say you have it then you should have it. If you don't, you shouldn't then tell the guest you can go pay $19 and park your self.
June 25, 2012
Rated 5 out of 5 by donnie61 Visiting Friends in Dallas
My first time here and this hotel was awesome from the moment of checking in very easy, my room was ready to your entire staff at all the restaurants, bell hops, valet parking your entire hotel staff where very helpful and assisted me the entire time
December 5, 2013
Rated 4 out of 5 by Eguy awesome gym
probably one of the nicest gyms I've ever used in a hotel before.
June 23, 2014
Rated 2 out of 5 by Judy35 This hotel is over priced
This hotel is average. My room was dusty and the air conditioner didn't really work. The room never really cooled down. They did have a coffee maker in the room, but the creamer was bad when I opened it. The lack of free wifi was most disappointing!
July 24, 2013
Rated 3 out of 5 by R2012 Not as advertised
For a room that advertises "oversized rooms" and a large selection of suites, I was extremely disappointed. The only room that was even potentially smaller that I have ever stayed in was in NYC. Particularly disappointing for an SPG platinum member.
August 30, 2012
Rated 5 out of 5 by Izzy08 Your staff extremetly hospitable.
Besides the great workout area, good rooms, excellent food, your staff is very welcoming and extremely helpful. They knew where good Bar b que was and how to get there. They made the stay. I would not hesitate to recommend or stay there again. Wow.
October 1, 2013
Rated 3 out of 5 by asolorza Hotel room ac was horrible.
Was very disappointed with the fact that the ac system was so poor. With such heat at this time of year the last thing you want is to be uncomfortable when sleeping. While not return to this specific Sheraton even if I'm in Dallas 3 times per year.
June 14, 2013
Rated 4 out of 5 by Annhh Board Chair
I elected to accept your "green" offer for the room, to save on laundering. I did not need fresh sheets and towels each day. However, the trash built up, no one made the bed or replenished the coffee supply. This made the experience less pleasant.
November 1, 2013
Rated 3 out of 5 by Roadwarrior24 Business Trip
This is a convention hotel and not a place I would pick again for my business travel. No Platinum upgrade, my room was a dusty mess and never serviced. There are many other choices in Dallas, I suggest you use those.
April 18, 2014
Rated 3 out of 5 by Mick64 This hotel had a lot of staff in the lobby attempting to attend to guests' needs.
A light bulb in the lavatory was never replaced even though a guest services representative assured me it would be. The air vent by the light bulb was dusty. The towel rod was across the room from the shower. The room was very noisy.
March 16, 2014
Rated 4 out of 5 by Sailor43 Only one disappointment
Lovely hotel in great location. Great staff, excellent restaurant. The only problem was a backed up drain in the tub. This was gross but the hotel was packed that weekend for the Margarita Ball and we didn't want to add to the strain on the staff.
November 14, 2012
Rated 5 out of 5 by Grace13 The hotel makes you feel like royalty
The room was spacious and very clean.The bed is very comfortable. It have a feeling of excellence throughout the hotel. The employees were very helpful, friendly and very professional. I will definitely stay in this hotel the next time in Dallas.
September 2, 2013
Rated 3 out of 5 by rico7 re: average
I found the room to be very average and hotel confusing in its primary layout. The restaurants also have something to be desired.
I use to find the Sheraton Hotels as a upper end hotel, however they have fallen over the years to a low end class.
September 25, 2013
Rated 3 out of 5 by Kalena The room was average and no insolation from hallway noise.
Bed and pillows comfortable. Woken several times every night because the doors slam close very loudly. Small bathroom. Very large hotel - no handout when you check in or in room to assist with locating facilities such as pool. Never found a spa.
November 7, 2012
Rated 5 out of 5 by Longhorn Excellent staff and service!!!
Stayed here Texas/OU weekend! I was very impressed with the staff and service at this hotel. The hotel was completely sold out, and they still managed to be extremely efficient with every request. Great Breakfast and AWESOME workout facility!!!
October 14, 2013
Rated 5 out of 5 by TravelCord13 Upgrade surprise
Got upgraded to Sheraton Club Status; Ron and Sarah know how to take care of their guests with true pineapple service. Always a pleasure to stay here and i love booking the Executive Queen Suite as they each offer plenty of space to stretch out
June 21, 2013
Rated 5 out of 5 by Martha843 Friendly staff in an elegant atmosphere
I thoroughly enjoyed my stay, from check-in to check-out. The staff was professional and friendly and went out of their way to make me feel comfortable. The only flaw was in making a reservation at the hotel's Kitchen Table restaurant -- I needed a lunch reservation for 8 for noon on a Saturday. The online reservation system told me the only times available were 11 a.m. and 1:30 p.m. I chose 11 a.m., but when we arrived, we were given breakfast menus and initially told that lunch wouldn't be available until 11:30. (In the end, we were able to order lunch.) As noon approached, the restaurant was still nearly empty -- obviously there was some flaw in the online reservation system. There was plenty of room in that restaurant for noon reservation. I would recommend that people bypass the online system and just call the restaurant to make their reservations. Other than that, I was 100 percent pleased with my stay. Thank you especially to Jeannette (or Janine?) at check-in and Ronnie in the club level lounge for your friendliness and top-notch service.
February 4, 2014
Rated 2 out of 5 by Scheile5 Not what I expected. Needs Improvement.
On August 9th my husband and I stayed at your hotel in celebration of his 45th birthday. We are local and could have driven home, however wanted a special night away from the children and stress. I had found your hotel online and it looked lovely based on the marketing presented. Upon initial arrival I was very impressed with the remodel and class of the hotel. Upon entering the room it was really hot, so we went to turn on the air, and it came on however was not cooling the room quickly or making much progress. It was too hot to stay in the room so we decided to go downstairs for a cocktail and to wait for the room to cool down. We visited the draft lounge where we had wonderful drinks served by Timothy. Overall no problems noted. We decided to go to The Rustic offsite for dinner and some music. We were walking out and asked the valet if there were cabs available or if we should call one, and they pointed us to a black suburban parked at the edge of the valet entrance. They said that Earl was a private shuttle and could take us, that he was their preferred guy. We got in the vehicle and noticed that there was no meter as he took off. When we arrived at the destination only 1.3 miles from the hotel he said it would be $20.00. We were shocked, so decided on the way back that we would just take a cab. After dinner we arrived back to the hotel and found that our room was still an unacceptable temperature. We waited about 5 minutes and called guest services. They sent a maintenance man that was very nice who told us that he could get us a box fan, but that this was an old hotel and that the AC just has a hard time. We accepted and made it through the night with air movement. I would guess that the room never reached a temperature lower than 76-78 range. I keep our thermostat at home at 73 with ceiling fans, and other than the box fan there just was no air movement. In the morning when it came time to check out, I looked for a folio under the door for charges that we had incurred however there was no receipt, so I called guest services again and asked about reconciling our statement. Upon being told about the charges, I let her now that there was an extra charge from the Draft that should not be there. She said let me pull the receipts to verify and I will call you right back. No one called back so we went down to the front desk where there were many people checking in and a long line. I waited in line to repeat what I had before and asked about the charges. The front desk associate was nice, however said she would have to get a manager to assist her and she would also have to look for the receipt and we would have to wait. We stood for another 15-20 minutes while she was in the back. She said she would remove the charge and that they could email me a receipt. I asked to see it now, and she said that she was unable to provide. She said that the manager Katie was unavailable to come out and correct. She gave me the managers name and number and said that I would need to call her. By the time that all this had occurred we had went from trying to resolve it at approximately 10;45am to finally leaving the front desk at approximately 12:20pm. I was very frustrated and called Katie the manager. After speaking with her she agreed to remove the disputed charges, and said that she would look into the issue woth the shuttle driver, and credit me that $20.00 which I did not ask for. My husband and I have both been in hospitality industry and understand that you can't please all 100% of the time, however expect much higher standards from Sheraton as we have stayed in them before. This was supposed to be a relaxing and romantic gift for my husband that turned into wishing that we had just drove home and stayed in our airconditioned bed,and didnt have to deal with the stress of all of the hassel involved. I would be willing to give this hotel another attempt to make it right, however this was very disappointing.
August 11, 2014