Rated 2 out of 5 by AaronT Meh...
Was expecting more from this hotel, but instead got a pretty typical stay for a lower end Sheraton. The lobby is nice, but its pretty much downhill from there.
The room was dirty. Nothing that you'd really see if you were glazing over things, but with two kids that spend a lot of time on the floor I was grossed out pretty quickly. Our door had apparently been broken down at some point because the security latch was snapped off and there were obvious crow bar marks on the outside of the door frame. You'd think this would have been fixed immediately after it happened, but we had to ask the front desk to make the repair.
Speaking of the front desk I think they were short on staff while we were there because most of the people that were on shift didn't know the hotel's policies or much about the surrounding area. When I asked for the concierge I was put on hold and then told that the front desk is the concierge. Not really much help at all.
Didn't eat there, but had coffee in the AM where the attendant hardly paid attention to us. There are some nice water features around the restaurant area, but only go to make up for deficiencies at the other ends of the property.
Overall, would only stay here again if it was for an overnight. Using this hotel as part of a family vacation is not recommended.
January 18, 2012
Rated 3 out of 5 by plm209 An underwhelming experience
Compared to other Sheraton hotels I've stayed in, this one left me wanting more.
The Good: Comfortable beds, large rooms, gorgeous lobby, clean bedroom
The Bad: Tiny bathrooms, unfriendly/unattentive staff, worn towels, unclean sitting room and bathroom
I typically expect to be treated with a smile whenever I interact with a hotel employee. This was not the case at this hotel. Everyone seemed like they were unhappy to be working there and that the guests were just an annoyance. I had breakfast in the hotel restaurant each day and the servers were so disgruntled that I almost felt bad asking for a glass of water. The cleaning staff had poor attention to detail. As an example, I ate lunch in my room each day and would leave the napkin/dish/silverwear neatly piled outside my door prior to my room being serviced. At one point, there was three days worth of items piled up and nothing was done about it. To me, I would want to take care of items in the hall quickly to maintain a clean appearance. The towels were threadbare on several occasions and one even had several holes in it. Once again, not what I expect from Sheraton.
On the positive side, the bedding was clean and comfortable, and that is what really matters most in the end. The living room area was not well maintained, as I returned to find a sticky gel on the countertop twice during my stay.
I would not stay here again unless required to for business.
December 5, 2011
Rated 3 out of 5 by JustPassingThrough Maybe not the best for a tired one night stop-over
I stayed just one brief night between a long day of road travel and a long day of air travel. So I was tired and perhaps not very tolerant. Nevertheless, I was dismayed to find, after I had returned my rental car, that the hotel does not offer a shuttle service to and from the airport. The additional $45 for a taxi each way seemed like a significant extra expense I had not anticipated. Further, I found the room, though with ample space, to be poorly lit and with a fairly antiquated air conditioning system. There was someone else's hair on the bedroom vanity. The bathroom was small with only a standard residential bathtub (with a drain plug that would not stay open for the use of the shower). The decor of the room seemed outdated to me. When I called to report that I could not access my room because my key cards would not work, I was placed on hold, after which I was told someone would come to help me. When this person arrived, he tested my keycards himself (as if I was mistaken), then asked to see my identification before opening my door for me. He then said that I would have to take my keycards back down to the front desk to have them fixed. I agreed to the terms and fee to access the wireless internet but after returning from having the keycards fixed, the internet was no longer available. I called for help and was transferred to tech support where I was on hold for about 10 minutes. As soon as someone came on the line, the internet modem showed up and I was able to log back on. I made 4 calls from my room to toll-free numbers, yet I was charged $2.29 for each of these toll-free calls. Perhaps because I was there over a Saturday night, at some time of the early evening, music could be heard in my room, coming from the courtyard side. I do not know the source.
October 3, 2012
Rated 5 out of 5 by Absarka99 Sheraton Suites - A New Standard
We do a considerable amount of traveling and have stayed in several national chains. The Sheraton Suites set a new standard for quality and customer service. Requests for additional room necessities were quickly met. Food Service. Restaurant Manager Charles Kelly's dedication to ensure excellence in customer service, far exceeded the vast majority of Five Star restaurants. There are many choices in accommodations and you would do well to choose Sheraton Suites for your stay..
May 5, 2014
Rated 5 out of 5 by ChrisAtl Relaxing with the right amenities
With my constant travelling, it is nice to have a location that has the right mix of room size, comfort, location and especially the SPG club.
The Sheraton Suites Cypress Creek has all of this and more. This mix is highlighted by the staff which makes our visit that much better each time I visit.
September 15, 2014
Rated 2 out of 5 by Director57 Rooms in bad repair
Worst business hotel experience in years. Room carpet had lots of stains, including large one right as you walk in. Bathroom sink wouldn't drain. Remote batteries dead. AC unit leaked onto carpet. Bed extremely uncomfortable - way too soft. Didn't sleep the first night for more than an hour at a stretch.
Staff did move me to another room, which was cleaner, but the bed was still much too soft. I will never stay at a Sheraton again if I can help it, or at least this hotel.
May 20, 2012
Rated 3 out of 5 by Hmrsldy The Club Level is nice
The hotel is in the process of refreshing the facilities,. so a few things are clearly in progress. I enjoyed the "Club Level" services. For me the business traveler it gave my the extras that help bridge the gap. The separate room to relax in away from the hotel room. Associates and I could sit, talk and had access to light refreshments and computers, without being in the restaurant or bar. Even when the coffee machine was out of order Charles, a staff member , made sure we were taken care of.
I was able to have the few extra comforts which I requested present upon arrival- Thanks Anne-
The rooms were nice, bathroom smaller than usual, but it's an older hotel.
April 26, 2014
Rated 4 out of 5 by bpphantom Performs as expected
When I'm looking for a hotel room all I need is a decent bed, working bathroom and internet access. I seldom use more than those things. The staff at the Sheraton on Cypress are what make it noteworthy. They're always available, efficient, and doing their best to make my several stays of late very comfortable.
Located a quick Uber cab from the airport and surrounded by a variety of food choices it's still my go-to location when I'm in the area.
October 12, 2014
Rated 3 out of 5 by Hermes Lower than my expectation for Sheration brand
Hotel is very close to the railway. You can hear trains passing by in the night if your room faces the street. Facilities seem a little wore out. A/C could be loud when it's on. Food is below average. No benefits for SPG Gold.
It does offer free parking. A separate living room provides more space for family activities. Also love the jacuzzi. Hotel is close to highway to FLL airport, Miami downtown and Miami Beach.
January 16, 2012
Rated 5 out of 5 by dfts Nice getaway
This hotel met my needs. I went there to explore conference possibilities and found it completely sufficient for my needs.
October 17, 2014
Rated 2 out of 5 by Bob27 Hotel needs work
A C Hardly worked...took ALL day to cool.
Dining light didn't work. Called Maint. Never came. Pool area....Pool gate doesn't work, pool shower doesn't work. pool was dirty, (full of leaves, papers, and cups. Pool deck also trashy.(saw rat traps too) No info, like where are pool towels??
Mattress in room was sooo mushy, you sink in it and made it hard to get out of bed and didn't help our backs any.
July 25, 2012
Rated 3 out of 5 by jr58 Pain in the back
My wife and I usually stay at a different hotel chain when in town. The Sheraton was more strategically located to our business this time so we thought we'd give it a try...Over all the hotel was OK. The problem was the hotels choice of mattresses. It appeared to be a cheap knock off of some type of memory foam gone bad. It was the most uncomfortable mattress I'd ever tried to sleep on. It offered absolutely no support. I sank in the bed to the point where I swear I could feel the box spring below.Needless to say I ended up sleeping on the couch.The next morning we were offered another room. While the next bed was slightly better another night of sleep depravation was in store for me.Needless to say if you have back problems as I do this hotel would not be for you.
July 12, 2012
Rated 3 out of 5 by Edward787 Nice hotel, Lost & Found nowhere to be found
The hotel is good and all personnel was very nice. Except, after leaving the hotel I have been trying to contact Lost & Found for 5 3 days now and nobody has even responding to my messages.
September 9, 2014
Rated 5 out of 5 by AnnaMaria A very pleasant stay
The hotel has a very nice hall and set up that makes it very pleasant just to sit down for a drink. The staff is very professional and helpful and the room is very, very comfortable. Unfortunately I only stayed one night as I was travelling but next time in Fort Lauderdale I certainly will make sure to have a room at the Sheraton Suites at Cypress Creek
November 5, 2013
Rated 2 out of 5 by joy61 Bad experience
Definitely not up to the standard of most other Sheraton Hotels. Checked in on a Friday afternoon and there was a long line and only ONE desk clerk working. Tried checking out on Sunday morning and the same thing - ONE desk clerk working!
A large family/group (including 9 kids) checked in on Saturday (they brought 3 cases of water/soda/beer with them) and they were on our floor and nothing but trouble. The kids were running up and down the halls, riding the elevators, and running through the lobby after midnight and we couldn't sleep. Called the front desk THREE times to complain and nothing was ever done. I threatened to call the Police and the front desk clerk's reponse was "so, go ahead." All the desk clerk had to do was walk out from behind the counter and stop the kids in the lobby and ask them to return to their room - NOT a difficult task but apparently way above this guys job description of keeping preferred guests happy.
Not a relaxing weekend at all.
September 19, 2012
Rated 1 out of 5 by ExMarrGSO WORST MEETING EVER!!
What's going wrong? Everything!!!!!!!! Attendees complaining about cleanliness, maids do 1/3 of the things normal maids do, construction is loud all day, at least 25% of the attendees have a broken or missing items in their rooms, sales staff is helpful, but not really accommodating, A/V guys leaves at noon so if something goes wrong after that, there is no one here to help, hotel is damp, roof is literally leaking into the lobby, Private Bqt. Event was weird in the "Atrium," used the bar that everyone else at hotel is ordering from, and didn't think to add a bartender for our event, long drink lines, coffee runs out and no one asks if we need more, then members are mad b/c there's no coffee, when I complain that coffee disappears, Event Mngr. just giggles and orders more, then it never comes, several attendees have had to move rooms because their rooms were next to be renovated, some rooms have mold, etc. etc. The main complaint is that the hotel is not accommodating, friendly or seem concerned at all when things go wrong.
February 7, 2014
Rated 3 out of 5 by bammer Not a great hotel
The mattress is worn, uneven and uncomfortable. The seats on the chairs in the breakfast area are sticky and leave a black substance on your pants. I ruined 2 pairs before realizing where it was coming from. However - The staff is always very friendly and the food good.
September 28, 2012
Rated 5 out of 5 by Hanges07 Nice place to stay
Beautiful hotel with nice accommodations. Food in the restaurant was satisfactory for dinner and breakfast. Was open for appropriate times for travelers getting in late and leaving early. Meals were moderately priced. Over all a good experience.
August 2, 2013
Rated 5 out of 5 by Don1052 Very good place to stay
We very much enjoyed the staff and amenities at the Sheraton Cypress Creek. The restaraunt in the facility did an excellent job on the meals we had there. Shatik was helpuful and went out of her way to make sure we were taken care of.
November 12, 2013
Rated 2 out of 5 by Smitty242 Hotel Staff Needs WORK!
The hotel its self was not to bad, but when we got into the rooms the madness began. The living room floor was SOAKED and we didnt find out until after we unloaded ALL of our stuff. We got moved into another room with NO assistance only to have no sheets on the pull out bed and only one person on staff so no one could bring it up to us. The next day house keeping came in and literally only fixed one bed. The REMOVED THE TOWELS and DID NOT REPLACE THEM! So, as you can imagine we were towel-less and no trash was taken out. Even though things were not going great I still went and asked to extend my stay one night, the "night manager" said she cannot see my rate so I would have to pay the rate which is going for that night, I'm fine with that except she LIED because when I checked out my rate was printed on the receipt! Not to mention the hotel has leaking problems in the lobby and Flooding problems in the parking lot, UP TO YOUR KNEES! We could actually see the water bubbling up which means there was a drainage problem. I would NEVER go back, these conditions were way to unsanitary for me.
October 10, 2012
Rated 2 out of 5 by alano location has pros and cons
The rooms are spacious and large and it sits very close to I95 and the turnpike. The problem is that it also sits very close to a railroad so light sleepers will hear the train frequently.
December 25, 2013
Rated 5 out of 5 by RickfromOrlando Best value in Ft Lauderdale
I've stayed at many Starwood properties from Aloft to Westin and can honestly say I look forward to my stay at the Sheraton Suites on Cypress Creek Pkwy; Ft Lauderdale, FL with greater expectations than any other hotel. The staff is predictably positive and responsive from the moment I check in until the moment I check out. I want to give special recognition and appreciation to the Club Lounge staff, especially Annnie; she is always eager to please and has a true servant-heart. Looking forward to my next visit to your exceptional hotel.
October 2, 2014
Rated 3 out of 5 by GGGGG50 Needs improvement
Fixtures are becoming dated. Toilet seats are faded.
There should be free coffee somewhere in this hotel in the morning.
October 3, 2012
Rated 5 out of 5 by architect1 very nice
the hotel is centrally located and has a charm that is reflrceted in the lobby and garden atrium.
November 3, 2013
Rated 2 out of 5 by WickedWitch I stay here because it is convenient to where I do business
I was very disappointed with my recent stay at this hotel:
1-I requested foam pillows in my reservation. When I check in I asked if the room I was assigned had foam pillows and was told it did not, but that they would be brought up right away. I had to leave the room before they switched out the pillows and when I returned several hours later they still were not there and I had to call housekeeping to get them
2-the carpet in front on the full-length mirror was wet
3-the coffee and cups from the previous guest had not been replenished -- only 1 cup and only decaf coffee was available
4-the bath mat was torn and frayed
5-a full set of towels had not been replenished from the previous guest's stay
6-I killed a large bug on the wall in the bedroom area
Again -- if this were not the most convenient hotel to where I do business I might not stay here again.
January 22, 2012
Rated 2 out of 5 by Localtraveler68 Would recommend but I wont stay here again
Very pretty nice hotel. Stayed one night for a local get away without the kids. The king size bed was horrible. The kind where we both rolled into the center and it wasn't even. It was very lumpy.The air conditioner although was cold at the vent would not circulate and we were very hot. It also kicks on and off all night long and is the loudest air conditioner. We really hardly slept. We were miserable. We were even given a 1pm checkout. We slept maybe 4 hours and just got up and left.
Also had to run out right after a typical South Florida thunderstorm and the parking lot was so flooded we had to go through a huge lake like puddle to get to our car. Room was nice and clean and nicely decorated, awesome shower and water pressure but personally I would never stay there again. There are too many other hotels around.
August 10, 2014
Rated 5 out of 5 by flyob1 Home away from home
I travel to Fortlauderdale every week for one to two nights, I have been doing this for over a year! I stayed at a few different hotels but I have to say on my first stay at north cypress I had a problem, and after I was jerked around a little Amanda realized that my problem from the previous stay couldn't be rectified so she asked what would make me happy! That question was all I needed to hear to know this was the place for me! The entire staff goes out of there way to make you feel like your important! The value is excellent and I just want to say thanks to Amanda and the staff!
May 4, 2013
Rated 3 out of 5 by WET22 Terrible suite and poor customer service
Check in was okay. We upgraded to Club floor as our room wasn't ready. This room on 7th floor had a "used" smell , had human hairs on one of the bed pillows, and was missing some expected amenities. Upon setting up my computer to work, found 2 cockroaches crawling out of the electrical outlet by the table. Called down to desk, they said "we don't have roaches" and "manager" Tasha said someone will be right up. Wasn't. Some time later, called down again, was told by Tasha someone from housekeeping was coming. Why? - I know how to tell what hairs and bugs are. Asked for a different room and a bellhop to help with the transfer. Another hour. Finally got a different room on 8th floor..smelled lovely, no visible evidence of bugs or hair. But the room safe didn't work, so called down again and was told the maintenance man would be up. Another hour...no show. Called down again..Tasha said he didn't know how to work the safe "resetting" tool. She would leave instructions for Monday. Monday morning has a nice breakfast in Club room (female attendant was terrific every day!) Stopped at front desk to see what time safe would be fixed - they had no work order. Went up to room to retrieve valuables and saw maintenance worker in elevator. Asked nicely if he could take a look at our safe..he said "sure" - came right up with tool, re-set safe, (5 seconds) Was lovely and apologetic and sincere. He is Kwami Saunders and should be PROMOTED for salvaging a very negative experience. We were ready to check out and go the another Hotel.
August 31, 2014
Rated 2 out of 5 by Tara39 This hotel did not meet my expectations of a sheraton
The room to me was hot and the air condition was not cooling. I called the desk and they sent up a engineer who did nothing but say he would have to go and turn up the main control. I was not happy because I can't sleep when I am hot. I also had a problem getting towels. Housekeeping never had towels. I would have to go down to desk and get towels. I will think twice before staying at sheraton next time.
August 11, 2014
Rated 2 out of 5 by notthathardtopleasereally Needs a lot of work
The restaurant chairs have a horrible black layer of dirt and grease on them - every single chair in the place! As you sit on them it warms up and becomes sticky. This is disgusting. I had to put a napkin between the seat and I.
The food was average at best (dinner) and well below average (breakfast - undercooked onions in an omelet. Also 4.50 for one cup of coffee is outrageous. Maybe the hotel could use the 4.49 they make from each coffee to replace the disgusting upholstery on the chairs.
The room itself was ok, no big problems there.
The check-in experience was bad, with only one person working the front desk, and a line of people already waiting, Same thing for check out. More desk staff are needed.
September 17, 2012