Rated 3 out of 5 by SuZee61 Better 2 years ago
We loved this hotel when we won a trip 2 years ago. It was bright, colorful, staff was friendly. This time front desk staff was rude, condescending, rarely visible. Common areas seemed faded. Room was nice and comfortable but a huge swatch of paint was ripped from the gray painted bathroom door which detracted from ambience. Pool remains lovely. Hot tub too hot (and I LIKE them hot!!!). Quality of towels noticeably cheaper.
November 11, 2014
Rated 4 out of 5 by Diane48 Overall Excellant, one complaint
The beds are extremely comfortable but the pull out couch was horrible and caused extreme back pain for my husband's care giver who was traveling with us. Also, the food staff was rude at times.
November 11, 2014
Rated 5 out of 5 by crampa VERY NICE
Had a 2 room reservation,both exceeded our expectations. Very comfortable and quiet even though it was a busy weekend. Staff was great
November 9, 2014
Rated 5 out of 5 by Elliotz A warm place to stay for work & play.
Love the new look of the hotel. And always appreciate how nice and friendly the staff are especially the guest services staff. They make all the guests feel welcome and at home. I highly recommend them for those who travel often and wish to chose a specific hotel to frequent .
November 5, 2014
Rated 5 out of 5 by StevefromToronto Attractive suite hotel, friendly & attentive staff
Staff was very friendly & attentive, especially the woman who checked me in and out, acknowledged my status, looked for & found a room that accommodated my preferences. Suite room was really nice & spacious.
November 5, 2014
Rated 2 out of 5 by BigDaddy27 Housekeeping Poor
Housekeeping at Sheraton Suites Cypress Creek was inconsistent... one night - did not change towels, restock coffee, we had 3 persons in the room and only left towels for 2 persons on other nights, did not remove breakfast tray and dirty dishes one day....
October 29, 2014
Rated 4 out of 5 by karinblixen Friendly staff
Hotel staff were friendly and attentive. Internet was free. Bed was quite comfortable. Room was spacious and clean but a bit dated. Bathroom was very small. Some road noise from an early morning commuter train outside my window. Breakfast was $15. Ample parking. Nice looking lobby.
October 28, 2014
Rated 5 out of 5 by Doubledad Customer Service
With access to the club room during our stay we had the opportunity to meet Tommy our host at dinner and Ann at breakfast.
All I can say is both were outstanding !!!!
Tommy was able to give us advise on what to see and how to see it in addition to fulfilling any request my wife or I ask a true pleasure to meet. Ann was equally great during breakfast and could not do enough for us.
With employees like this i will be back.
October 21, 2014
Rated 5 out of 5 by dfts Nice getaway
This hotel met my needs. I went there to explore conference possibilities and found it completely sufficient for my needs.
October 17, 2014
Rated 4 out of 5 by bpphantom Performs as expected
When I'm looking for a hotel room all I need is a decent bed, working bathroom and internet access. I seldom use more than those things. The staff at the Sheraton on Cypress are what make it noteworthy. They're always available, efficient, and doing their best to make my several stays of late very comfortable.
Located a quick Uber cab from the airport and surrounded by a variety of food choices it's still my go-to location when I'm in the area.
October 12, 2014
Rated 4 out of 5 by lenny9152 sale
The hotel is good place to stay, need to
give continental breakfast to all gues
October 9, 2014
Rated 5 out of 5 by janet58 good food.
good food. maybe a bigger menu
October 4, 2014
Rated 5 out of 5 by RickfromOrlando Best value in Ft Lauderdale
I've stayed at many Starwood properties from Aloft to Westin and can honestly say I look forward to my stay at the Sheraton Suites on Cypress Creek Pkwy; Ft Lauderdale, FL with greater expectations than any other hotel. The staff is predictably positive and responsive from the moment I check in until the moment I check out. I want to give special recognition and appreciation to the Club Lounge staff, especially Annnie; she is always eager to please and has a true servant-heart. Looking forward to my next visit to your exceptional hotel.
October 2, 2014
Rated 4 out of 5 by Finian34 Location
We had a one night stay we were dow for the Miami / Duke football game. Yes, we WON the game Cheers! Also able to leave our pet dog in room. Which worked out great for us.
September 30, 2014
Rated 5 out of 5 by kbuzz52 Great food
Although a bit older, this hotel was neat and clean, and well-kept. The food was excellent. The accommodations were very spacious and relaxing.
September 29, 2014
Rated 2 out of 5 by BoCobbs Worst Sheraton Experience
This particular hotel (Sheraton) located 555 N.W. 62nd St Fort Lauderdale Florida 3309 was the worst Sheraton hotel experience to date in my life. I am an SPG customer. I had two roaches in my room, one of which was on the bed.
September 23, 2014
Rated 5 out of 5 by Cayman NEWLY RENOVATED SHERATON
If you have not stayed there recently, it's time now to experience the newly renovated Sheraton. Their new fitness center and friendliness of their staff has me convinced it's a place to stay when I'm in Fort Lauderdale.
September 17, 2014
Rated 4 out of 5 by Edward787 Near F. Lauderdale Executive & International Airports.
Nice/convenient hotel near both airports in Orlando Florida. Service is not great but OK.
September 15, 2014
Rated 5 out of 5 by ChrisAtl Relaxing with the right amenities
With my constant travelling, it is nice to have a location that has the right mix of room size, comfort, location and especially the SPG club.
The Sheraton Suites Cypress Creek has all of this and more. This mix is highlighted by the staff which makes our visit that much better each time I visit.
September 15, 2014
Rated 3 out of 5 by Edward787 Nice hotel, Lost & Found nowhere to be found
The hotel is good and all personnel was very nice. Except, after leaving the hotel I have been trying to contact Lost & Found for 5 3 days now and nobody has even responding to my messages.
September 9, 2014
Rated 3 out of 5 by WET22 Terrible suite and poor customer service
Check in was okay. We upgraded to Club floor as our room wasn't ready. This room on 7th floor had a "used" smell , had human hairs on one of the bed pillows, and was missing some expected amenities. Upon setting up my computer to work, found 2 cockroaches crawling out of the electrical outlet by the table. Called down to desk, they said "we don't have roaches" and "manager" Tasha said someone will be right up. Wasn't. Some time later, called down again, was told by Tasha someone from housekeeping was coming. Why? - I know how to tell what hairs and bugs are. Asked for a different room and a bellhop to help with the transfer. Another hour. Finally got a different room on 8th floor..smelled lovely, no visible evidence of bugs or hair. But the room safe didn't work, so called down again and was told the maintenance man would be up. Another hour...no show. Called down again..Tasha said he didn't know how to work the safe "resetting" tool. She would leave instructions for Monday. Monday morning has a nice breakfast in Club room (female attendant was terrific every day!) Stopped at front desk to see what time safe would be fixed - they had no work order. Went up to room to retrieve valuables and saw maintenance worker in elevator. Asked nicely if he could take a look at our safe..he said "sure" - came right up with tool, re-set safe, (5 seconds) Was lovely and apologetic and sincere. He is Kwami Saunders and should be PROMOTED for salvaging a very negative experience. We were ready to check out and go the another Hotel.
August 31, 2014
Rated 3 out of 5 by missbeauty This hotel was okay
Overall the remodeling looks great. The room cleanliness was poor. I would recommend the housekeeper do a better job in the bathroom.
August 18, 2014
Rated 5 out of 5 by Pam120 We love this hotel!
We have stayed at the newly remodeled Sheraton Suites at Cypress Creek many times to visit family on a regular basis and each time our stay gets better and better. From check in (being greeted by the manager, Sandos) to the awesome beds to the breakfast buffet - it is a great experience. At breakfast they often have french toast on the buffet. When they had something else I asked if they would have it the next day. He went to check and not only did he return with the answer, the chef personally brought out a platter of freshly made french toast for our table - and it was served with a smile!! Fabulous service. The beds are too comfortable - makes you want to lounge in bed all day- no stiff or sore backs here. We stay exclusively at Sheraton suites when we travel because we know we will have a wonderful stay.
August 16, 2014
Rated 2 out of 5 by Jmll Dated and inexpensive
Outlets not working in room,; room service with no backup - therefore couldn't get through. No bottled water in room. Service lackluster at best from restaurant and bar
August 15, 2014
Rated 2 out of 5 by BFBDDD Okay - Not What I Expected
I have to first say the hotel atrium and exterior is beautiful to look at. My stay was not as beautiful as, I checked in and was handed the linen for the pull out bed. I thank you for letting me make the beds, not very impressive, that was my hint at what I should not expect. The carpet felt damp and the bathroom had hair from past guess – GROSS!!!! I did not feel like touching anything!!! Made me wonder about how well they really cleaned. I also had to call for bath towels, my reservation was for 3 but we received towels for 2 guess. Maybe I should have gone and got that as well. With that all said and done, which I was actually glad my stay was over
August 12, 2014
Rated 3 out of 5 by Aceventura Rooms
more service to the AC .. Regard hotel excelente
August 11, 2014
Rated 2 out of 5 by Tara39 This hotel did not meet my expectations of a sheraton
The room to me was hot and the air condition was not cooling. I called the desk and they sent up a engineer who did nothing but say he would have to go and turn up the main control. I was not happy because I can't sleep when I am hot. I also had a problem getting towels. Housekeeping never had towels. I would have to go down to desk and get towels. I will think twice before staying at sheraton next time.
August 11, 2014
Rated 2 out of 5 by Localtraveler68 Would recommend but I wont stay here again
Very pretty nice hotel. Stayed one night for a local get away without the kids. The king size bed was horrible. The kind where we both rolled into the center and it wasn't even. It was very lumpy.The air conditioner although was cold at the vent would not circulate and we were very hot. It also kicks on and off all night long and is the loudest air conditioner. We really hardly slept. We were miserable. We were even given a 1pm checkout. We slept maybe 4 hours and just got up and left.
Also had to run out right after a typical South Florida thunderstorm and the parking lot was so flooded we had to go through a huge lake like puddle to get to our car. Room was nice and clean and nicely decorated, awesome shower and water pressure but personally I would never stay there again. There are too many other hotels around.
August 10, 2014
Rated 2 out of 5 by MrJaiBell Needs Improvement
Im in the hotel business and visiting the Sheraton hotel, I expected better service. The room did not have a iron, was not stocked with towels, the phone either didn't work or there was no one available to answer my call at the front desk.
August 8, 2014
Rated 4 out of 5 by Time4more Great staff, big rooms, excellent food!
We stayed for six nights, the staff (Shatik in particular) was extremely friendly and welcoming and were quick to make suggestions or accommodate our needs.
The hotel could definitely use some updates and a little TLC (pool area in particular) but the suites were a great size, although with all that space you would expect the bathroom to be bigger.
The parking lot got flooded a few times, but we did see some changes and renovations going on, so it does look like they are looking to improve on things.
The food was excellent! Most of the waiters were super (especially Roberto who always served with a smile)! Seating was in the atrium which was very pretty and bright, meal portions were generous and their soups were hearty and delicious. Definitely worth eating at the hotel, especially if you have food vouchers!
Suggestion: request the rooms on the pool side rather than the front as the main road is busy and there is also a railroad crossing at the corner, but it was just a short walk to a strip mall with large movie theater, which was great!
Overall, a very enjoyable stay!
August 7, 2014